I added review last week about the rug we purchased here shedding fibers. The owner has contacted us and said he had contacted the distributor he gets the rugs from and they are supposed to send someone out to inspect the rug. Will wait and see.
I am pleased and pleasantly surprised but the owner, Shawn has provided an appropriate resolution to our rug issue. I am sure he was not aware of the manufacturing shortcomings. We have been coming here for years and will continue to come back. Not often do you have a store that is interested in retaining your business. read more