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Lilburn, GA

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Futons and More USA

3.8 (16 reviews)
Open • 10:00 am - 6:00 pm

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5 years ago

I can't give a honest review as they were CLOSED during at the advertised OPEN hours. That was a wasted 90 minute drive.

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Review Highlights - Futons and More USA

“The Great Futon Port has a huge selection of futon frames and several mattresses to choose from.”

Mentioned in 3 reviews

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Mattress For All

Mattress For All

1.0(1 review)
4.3 mi
•$

Take your business elsewhere! Do not waste your time even walking into the AC-less building…read more I was referred by a coworker that recently purchased here and she had a great experience. So I visited, found a mattress I liked (for a very affordable price) and purchased it same day. It was delivered less than 2 hours after purchasing. I thought it was a great experience (considering I found a mattress I liked for less than $500), even though there is absolutely no AC in there....like I was drenched in sweat when I left. The issue came about when the mattress I received was extremely firm....and I tried out a very plush mattress in-store. I know that some mattresses can take time to get comfortable, but this hardly felt like the floor model that I laid on. So long story short, I was told by my sales rep (David) that I could exchange it and he would work with me...but I needed to keep the plastic. I told him that the delivery guy ripped the plastic apart to take the mattress out as soon as he brought it in...so the plastic was thrown out since it was ripped up. He said that would be fine. I was also never told any of this while in store. Well all of that was definitely false. He contacted me yesterday to get an update (after 3 days of having it) and I told him that the mattress wasn't anymore comfortable now than the first day I received it and I wanted to exchange it. He told me to call someone named Jon and tell him what happened. Well Jon was rude, for starters, and told me they don't have a refund/exchange policy. Then he told me that they gave me the floor model that I tried out and I told him that was not the truth because it felt completely different and I never saw them take the floor model to the delivery truck (they grabbed it and put it on the truck before I left the store). So then he rushed me off the phone because he was "busy." I reached back out to David to let him know what happened. He called Jon...who I'm assuming is the supervisor or GM and David told me he said no. Well Jon called me back to tell me I couldn't exchange it before I even saw David's text. He said "well you should call David to ask him why he told you he could exchange it. He knows we don't do refunds or exchanges." I explained my story and he tried to throw the blame on me. He says "well my question is why did you call David to try and fix the issue and not call me first?" I had NO idea who Jon was (and still kind of don't) until David told me to give him a call. David was the ONLY person working in the store when I went last Saturday. Then Jon says "well if it was still in the plastic we could take it back, but it's not." Which basically led me to believe he was just feeding me crap to get me off the phone and is an even bigger liar than the sales rep. So after pointlessly going back and forth with Jon, I ended the call and let David know I was not happy. He asked me to call him later on in the day but I've already wasted enough time with this awful business. So basically, I'm stuck with this mattress and T E R R I B L E customer service from this place. They do not make you aware of this "no refund/exchange" policy and it's not printed on the receipt either. This place is shady. The saying goes "you get what you pay for" so please take your hard earned money to a place with a great reputation/reviews and a clear refund/exchange policy! Sometimes its better to pay more!

From the owner: Mattress For All is a huge 15,000 sq ft showroom featuring the top brands of mattresses including:…read more Sealy®, Serta®, Simmons®, Stearns & Foster®, and I-Comfort®.

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Futons and More USA - furniture - Updated October 2026

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