I do the majority of my shopping for this store online since the East Towne Mall location does not carry plus size. I love that I can do free in-store returns. I only shop the clearance section generally because I find the prices to my liking and I can re-stock my wardrobe with fun, cute clothes on a budget.
I only really had one bad interaction with an employee, who made it a point to tell me that since they do not carry plus size, that my returns were a loss for their store since they don't put the clothes out for purchase or send them to other locations to sell. I was pretty put off by this because I am still giving their company business. I don't think it's my fault that their location is the closest for me and doesn't carry plus size. The closest plus store is Johnson Creek and that's at least a 45 minute drive. Anyway, I didn't think this was appropriate to make a paying customer feel guilty for a policy that I cannot control.
Fast forward to another return I had (I was praying I did not have the same lady doing my return because she just made me feel completely uncomfortable) and a very nice young gentleman (I will have to get his name next time) was more than happy to help me. When I told him it was a shame they didn't do anything with the plus size clothes that were returned, he looked confused and said that they send them to plus locations. So what the heck? Why did the first lady give me such attitude about it? I really do hope that lady is not a manager.
I have had many more returns with this same gentleman and he is always so friendly and sweet and asks me how my day was and what I have planned for the evening. Seriously. If he is not a manager, he should be. He knows how to treat customers. I will get his name next time so I can give him the full recognition he deserves.
Anyway, all in all, I still love Rue's clothing and price point. They always have such cute, affordable options. I just wish the first woman I interacted with had the same attitude as the second gentleman I interacted with at this location. I would look forward to stopping in more often. read more