Took forever to be acknowledged... ordered drinks and an app at the bar the app took easily 20 minutes to reach us. The crispy chicken was like rubber and everything tasted like it had sat under the heat lamp forever. I would go somewhere else if you can. read more

Great lunch with an awesome waitress. Annette, I will remember your kindness and Godliness!

With the new garden bar, I really enjoyed the variety of items they have. Also food was really fresh and a clean environment.

We had a great lunch here today. The staff are great, and the restaurant is clean. The manager is visible, walking around and checking on everything from the salad bar to the customer's degree of satisfaction. Our server, Brittany, was excellent, suggesting possibilities based on our conversation with her. This is one of the best Ruby Tuesday's in which I have dined. Excellent service and very good food. Our only complaint is the amount of salt in our entree. Why won't chefs allow patrons to add their own salt? This restaurant is highly recommended! read more

Their salad bar is wonderful. Burgers are good. Weird thing my location does is ice down some salad bar items. Makes product soggy. Bizarre. Always enjoy my visits. read more

The LDC flew in today and she suggested we eat lunch at Ruby T's near the airport. She surprised me with the request, she's not usually that decisive. Maybe she thought I'd like to further my debate with them in the blue crab cake fiasco. But I wasn't in the mood to argue over ingredients, I was too happy to see her. We both chose the salad bar, that sounded non-confrontational. Glancing at the lunch menu, I noticed that for one dollar more ($8.99), we could add a chicken pot pie. What a deal, but only if you're hungry enough to take advantage of it. The (3 star) salad bar included a nice variety of greens and fresh veggies. One thing I missed seeing was nib-let corn. Everything looked and was very fresh, but then, we were the first customers of the morning. The pot pie wasn't a pie at all. It was puffed pastry with a heaping serving of cubed white meat, peas, celery, onion and carrots in a light cream sauce placed on it's center. The pastry was better to me than the filling but I give the combination 2.5 stars. Never again. Service was friendly and attentive. Ruby T's is a chain and I wouldn't order their fried shrimp, but they seem better than average of the food chain, chains. read more

If there is one thing that is absolutely essential to the service industry it is service. Unfortunately, this evening dinner lacked service and well, palatable food. But, the story doesn't begin there. Turn the clock back to about 3:00 p.m. this afternoon. We were deciding on what we wanted for dinner and the idea of lobster came up. But, we didn't want to spend a lot of money. So, recalling a recent television commercial, we made a decision. Ruby Tuesday opened their first restaurant near the campus of the University of Tennessee in 1972. Since then they have expanded to nearly 900 restaurants across the country and globally. Recently the restaurant chain updated its menu and added what they call Chef Inspired Specials. They also made their salad bar part of most dinner offerings instead of an up-charged option. New menu items include Asiago Peppercorn Steak, Cajun Jambalaya Chicken, and lobster tails with steak, shrimp and crab cakes, and lobster mac and cheese. We visited the Ruby Tuesday located at 1360 Airport Road in Jacksonville, Florida. We arrived around 5:30 and were seated nearly immediately. The restaurant was not busy and in the section we were sitting there were only two other tables with guests. As I sat I noticed that the seat was cracked and a bit worn, but not so much that the seat's stuffing showed through. As we perused the menus, we waited for our server to come take our drink orders. And waited, and waited, and waited. Fully ten minutes after we were seated our server finally came to our table. By that time we had decided on our meals - I ordered the Petite Filet (medium rare) and Lobster Tail dinner, my companion order the Shellfish Trio which included skewered shrimp and a crab cake. For sides we both ordered the salad bar, I decided on the white cheddar mashed potatoes and my companion opted for steamed broccoli. We gave our drink orders and the server told us she would bring us cheddar, garlic biscuits with our drinks and that we were welcome to go to the salad bar. Upon approaching the salad bar the first thing I noticed was that some of the iceberg lettuce was browned on the edges, the field greens were wilted as was the spinach. I also noticed that the refrigeration unit above the greens was dripping condensation onto the lettuce. Further down the salad bar, the plate that was supposed to have sliced tomatoes on it was completely empty. I asked the manager to get more and several minutes later - as I stood waiting - fresh tomatoes arrived. Salads in hand, we returned to our seat expecting our drinks to have arrived while we were away from the table, they had not. Again we waited. Halfway through our salads I got up to find our server to ask about our drinks, another server saw me and asked if she could help. I explained the situation, a few minutes later our server brought our drinks and a plate of three biscuits. She made a big deal about how the biscuits were very hot because she was waiting for them to come out of the oven - this also served as her excuse as to why our drinks were so late. The biscuits were not hot; in fact they were barely warm. The biscuits are described as garlic cheddar biscuits; they came to our table as small, flat disks with flecks of cheese and garlic evident in them. The taste, however, was overly sweet almost like shortbread with a heavy garlic flavor. When our entrées arrived it was immediately apparent that there was something wrong with my steak. It appeared to have been seared properly, but it was overly wet as if it had been doused with water. The lobster was equally unappetizing and still somewhat translucent. When I cut into the smallish tail it became obvious that it was not cooked through. The mashed potatoes were not hot, but were tasty. My companion's lobster looked better; it was cooked through but was still a bit tough. Her shrimp were large and well cooked, but the crab cake was thin and had slightly too much mayonnaise in it. I asked to speak with the manager and sent my entire entrée back. The manager removed it from our bill and offered to replace it with something else. I declined, but did thank him for the gesture. My companion finished her meal and we asked for the bill. And again, we waited. The wait got so long that I again got up and took our check to the bartender to get it rung out. Our experience at Ruby Tuesday was not as we would have liked it to be. The service was very slow and inattentive, the salad bar was poorly maintained, and the much-touted special lobster dinner was sub-par and ill-prepared. It was a bad night for the Ruby Tuesday near the Jacksonville airport. Perhaps on a future visit more attention will be paid by the servers and kitchen staff. Catch all of Marc's beer and food insights at: http:/sprbrewcrew.wordpress.com read more

Heather and Natalie were awesome!!! Heather was an excellent server and anticipated our every need!!! Natalie was so helpful and informative!!! We are visiting from out of town and they gave their whole city and community a good name read more

Worst Ruby Tuesday's ever. Would not recommend to anyone. Waitress was very rude while taking order. Couldn't tell what she was high on. The food was cold and horrible when it came out to us. The waitress was Jennifer L. read more

We stopped here after arriving at Jax . It was busy but the service and food were great. The manager was consistently circling the restaurant keep an eye on things and checking in on Guest. read more

nice and convenient location to the local hotels and airport. we walked over from the Hampton Inn next door, but Ruby Tuesday does have a big parking lot if you're driving. the service was friendly and attentive. i got the shellfish trio (crab cake, lobster tail, grilled shrimp) and the artichoke dip. the drinks and orders were taken quickly and the food came out hot pretty quickly. the salad bar looked good too, but i really felt like some seafood, so i skipped it. the artichoke dip was delicious and the chips it came with were nice and crispy. my seafood came with 2-sides so i got a backed potato and grilled zucchini. everything was delicious and we happily left with full bellies. Ruby Tuesday is a good place to come for some quick, good, hot food without spending a lot. read more

Ruby Tuesday - Artichoke dip - American Near Me - Jacksonville, Florida

See all

We ate here before flying out of Jacksonville. I've been to Ruby Tuesday before, but this was by far the worst experience I've ever had. The restaurant was not full, but yet we hardly saw our server. Our food came out luke warm and lacked seasoning. I had ordered a side of spaghetti squash, and asked for a side of parmesan cheese to sprinkle over it. After asking three times, it finally showed up to the table after we had already paid our bill. I've never had such horrible service in my life, especially not in a restaurant that wasn't even busy. Next time I'm in town, I'd eat from the vending machine for breakfast, lunch, and dinner before I ever eat there again. read more

Our entries were brought out as we were starting to eat our salad. Then to top it off they were wrong, but waitress was attentive

I met up with some friends and we had a great time. Our server was Chris. He made sure we were taken care of and was very friendly. I ordered the cajun ribeye. It was very tasty and well seasoned!! My friend had New Orleans fish.. also very good! read more

My mom an I decided to go out to eat we're new to the area. Stumbled upon this Ruby Tuesday's. We had the dinner for two. Both had the steak. They were cooked perfectly. And the service was absolutely amazing. Daisha B's customer service skills were impeccable. She made sure our drinks were always filled and the food was out promptly. I would highly recommend coming to this Ruby Tuesday's if you are in the area and hungry. read more

I really like Ruby Tuesday. The salad bar is always fresh and tasty. Our food order is always correct and hot. The staff are always nice and accommodating. I have never had a bad experience there. read more

Service is friendly as could be. Food is fresh and what one might expect at a Ruby Tuesday. I like that is close to the airport area, and as always, the salad is a great option. read more

Your average chain restaurant. The food is decent and the service has never been bad for me. They are constantly giving out discounts by mail and I enjoy that. I'm surprised this listing has gotten such low ratings. I've never had a bad experience. They don't have a huge selection of beer and their wine by glass is priced very high. read more

I go here every time I go home for a visit. I love the Oreo Tall Cake and they have this blackened chicken salad (cannot for the life of me remember the name of it) but it rocks. My kids love to go here too and like that they have several yummy choices. When I go back down to visit the parental units I am sure I will be eating here again. read more

Ruby Tuesday's is one of the few chain restaurants that I enjoy. Their salad bar is always fresh and clean. Their dishes are yummy and unique as well. This location has been updated and looks crisp, clean, and new! read more

Worst service ever. Just because you are by the airport and the unfortunate folks that are stuck in this food desert have to go here or Longhorns, does not mean you don't have to try! Bartenders make zero eye contact, food delivered without silverware. Zero enthusiasm. I wanted to take some apps back to my room and I couldn't even get the attention from the bartenders. There were 2! And only about 4 people at bar. Awful. Avoid at all costs. read more

I read some of the reviews after I already visited the restaurant and I am glad I did it that way. The food and service was both great. The Hostess was pleasant and we was seated with our party right away. Unfortunately I forgot our waitress name but she was very friendly and made sure our cups was always full and our desires met. Appetizers was also good but what did it for me was the Pork chop entree. Delicious 2 thumbs up. read more

I'm staying in the hotels by Duval Road near the airport. I chose Ruby Tuesday because I knew what to expect. Taking nothing away from Longhorn next door. The bar area has many TVs and it's NCAA Tournament Time. Good service and good food. RT has this hangup with ketchup that they being you a little cup. I always have to ask for more as a ketchup eating freak. Other than that it's more than acceptable. read more

The bartenders are nice but not the most attentive. Food was okay, salad bar was good and well kept up!

"Southwest salad quesadilla combo" is just a quesadilla with a trip to the salad bar.

Always liked to eat at the salad bar and meal. The meals we were served on 20 Mar 2017 were uneatable. They tried twice but it still was bad. No charge for salad or tea but would not try this one again. Waitress was very helpful and tried, but this was a kitchen problem read more

The service is almost non existent. I arrived at 12:15 and was cutoff 3 times at salad bar once by rude customer which they can not control and twice by server refilling salad bar. Here's an idea maybe refill before lunch. Then I sat at bar and never saw bartender my entire meal. In fact I am still waiting on my check as I type this review. I may need to go back and re edit my review if she never returns and it ends up being free. I will never come back to this location. read more

No concept of customer service. Weekend on a slow Wednesday night sat down at a table by myself. Had at least 5 servers walked by me and the almost 10 minutes that I sat there and no one spoke to me. read more

Decided to visit this as a change of pace. We went on Sunday, about 3pm. My husband and our 2 daughters(8&10) The outside looked nice enough. Inside was dark, dank & very outdated with a bad smell. that I attributed to the old carpet inside. The hostess walked us to the very back, 1 table away from the back door, past many open booths. We were seated in a section near large group (15+). We waited close to 10 minutes before we saw the waitress, who passed by & said she'd be right with us as she headed to the large table to take their food order. 10 minutes later, she came to take out drink order but we were leaving. As we passed a "manager" I overheard her say she didn't know we were even there. Never saw a smile from one employee the whole 20 minutes. read more

After our last adventure at Ruby Tuesday located at 1360 Airport Rd. Jacksonville, Florida 32218 on 10/05/2013and complaining about the service to Corporate I received an email response and phone call from the owner asking us to give them another chance. They sent us a coupon for a free meal good until 01/08/2014. We decided to give them another chance to see if the there had been any improvement. My wife ordered Lobster and Shrimp w/ mashed potatoes and spaghetti squash. I had Chicken Bella w/ zucchini and the salad bar. When the food arrived my wife's side dishes were stone cold. My Chicken and zucchini was sitting in a puddle of liquid, which did not surprise me since presentation has never been a strong suit for many of these types of eateries. Our waitress Sherill returned to check on us and I informed her about the side dishes. She apologized and took the plate back to the kitchen. She brought the plate back and instead of replacing the side dishes the kitchen just microwaved them to a point where the mashed potatoes had just spread all over the plate. A few moments later the Manager arrived and apologized for the issue and I explained the microwave problem and what should have happened. He agreed and offered to get new side dishes. That would have been fine except for the fact that by doing so would have meant the lobster and shrimp would have been ice cold or microwaved as well. My wife chose to go with the microwaved items. Our waitress was very caring and professional. The manager was on top of the issue as soon as he was informed. The problem seems to be a lack of communication between staff and management which has not been resolved. In my opinion, this is what should have happened. Firstly, hot food should never, ever leave the kitchen cold. Secondly, the side dishes should have been replaced instead of microwaved. We gave them another chance and they failed again. We will not be back!!! They are too many other options out there... read more

Had to come here twice. The hostess and bartender super friendly made me feel like family. You must try the thai phoon shrimp simply delicious. Talkative and accommodating. Would def make this a place to visit Ik future trips Here read more

my husband and i ate lunch at ruby tuesday on airport, and our hostess ms. annett and our waitress ms. benita was very courteous and very nice to us.. thank you we will come again read more

Don't plan on sitting at the bar and having a beer while waiting for a takeout order. Bartender is too busy socializing to take your order. First and last time at that RT. read more

HORRIBLE! On February 26th, 2014 my husband got food poisoning from this Ruby Tuesdays. He ordered the Seafood Trio to share with me. Thank God I was already full from the salad bar and decided not to share with him. I am certain I would have ended up in the hospital if I had gone through what he went through. He got violently ill about an hour after dinner. He mentioned that the seafood was a mushy texture, it was served barely warm and did not taste good. We had to drive to St. Augustine the next day and it was not fun. It is now Sun, March 1st and he still is not 100% Janie read more

My wife arrived at at the airport looking forward to lunch our first time at Ruby Tuesday the first lady hostess we approached we asked her if we could please get a booth and she responded very welcoming yes sir !! A few minutes later the hispanic host said to us there's a table ready if you want to be seated now instead of waiting for your booth our response was oh it's ok since we have a few hours for our plane to board and then she rolls her eyes like we just ruined her day :/ will try Chilis next time read more

me and my boyfriend went to this restaurant tonight and it was very good! food was great, we had an appetizer, a beer, (other then it was a ridiculous price) the wonderful salad bar. my boyfriend had the hickory bourbon chicken and he was very impressed, I had the classic burger, cooked to perfection with sweet potato fries. the hostess and bartender were super great! I hated that it was this slow though, I wished it was busier! read more

Meh, food was overcooked and way, way too salty, very unhealthy. Everything I tried was LOADED with sodium. Management needs to change their recipes and 'til then a review that reflects accordingly. read more

Absolutely the worst dining experience I've encountered. First off waited over an hour for any food to come out. Waitress offered us to go to the salad bar as complementary for being so patient. Get to the salad bar and only all dirty plates are available and the person manning the stand completely ignored our request for some new/clean plates. After about five minutes of waiting, standing in the middle of the restaurant, we decided to sit back down. Finally the food came about an hour and twenty minutes into our service, but here's the real kicker. They brought out my meal, missing a portion of what it comes with, because they ran out of whatever. Therefore I asked if I could get another side in replace of what was missing, and was told flat out no. Therefore was given a half made meal, and paying full price. On top of that, our table never received the drinks we ordered besides water for the entirety of our dinner service. Absolutely outrageous. Would give zero stars if possible. And it wasn't even packed/prime dinner hour. Stay away at all costs! read more

An absolute ripoff restaurant. An order for crabcakes and salad turned into just crabcakes. The salad never arrived and no excuse was offered. I will not return to be defrauded again. read more

Best hamburger EVER! Easy safe walk from out airport hotel. Pumpkin cheesecake makes me think of fall even here in Florida. Friend split and it was no problem read more