I've been to many Dr offices over the past year taking care of my mom. The staff at Carolina spine…read morein cary are truly a breath of fresh air. Everyone is so nice, professional and friendly. The office is clean and modern. The doctor listened and is truly willing to try to help.

I Left With a Punctured Lung and Little Accountability... Please read before you seek care there…read more I underwent what I believed were routine trigger point injections, and what followed was one of the most frightening medical experiences of my life. Immediately after the procedure, I developed symptoms that ultimately led to the diagnosis of a punctured lung (pneumothorax). I required emergency treatment, hospitalization, and placement of a chest tube. I experienced significant pain, difficulty taking deep breaths, missed work, and weeks of recovery from an injury that never should have occurred during what was presented as a relatively straightforward procedure. What has been equally disappointing is how the practice handled the situation afterward. Rather than accepting meaningful responsibility or attempting to make things right, I received what amounted to an apology accompanied by statements that the procedure was performed within the standard of care. Their position was essentially that complications can happen, and therefore no further action was warranted. In my case, I was never informed that a punctured lung was a risk of the trigger point injections I received. Had I understood that risk, I would have asked additional questions before consenting. Patients deserve informed consent that is specific to the procedure actually being performed. While the practice stated they reviewed my case and even identified opportunities to improve their documentation and procedural processes, those acknowledgments have done nothing to address the physical pain, emotional distress, lost income, and disruption this complication caused. Mistakes and complications can occur in medicine. What defines a practice is how it responds when they do. I expected accountability, transparency, and a sincere effort to resolve the situation fairly. Instead, I was left feeling that protecting the practice was more important than caring for the patient who was harmed. I hope future patients never experience what I did, and I hope the practice follows through on whatever changes they identified during their internal review. My experience, however, left me deeply disappointed and without confidence that patients are truly supported when serious complications occur.

Terrible. One of the worst medical clinics I have ever dealt with. Do not go here if you have…read moreplantar fascitis or any other foot issue. Dr. Nolan charged me $500 for a foot lotion that did not work, $1000 for cheaply-made orthotics that made my pain worse, and never discussed anything of relevance for my pain, such as what footwear to use, what activities to avoid. They send you a huge bill with no explanation what it is for, and the staff have no idea how to submit an insurance claim. Three different staff told me three different prices for what my insurance would be, and then insurance didn't even cover any of their expensive lotions and devices. This place gives terrible care that will make you feel worse and charge you an arm and a leg for it, even if you have insurance. A total scam - avoid at all costs.

The front desk staff are consistently rude. Been brining my elderly relative there for 4 years and…read moreevery interaction with them is frustrating and hostile. Doctors are good but they need changes at the front desk. Taking my business elsewhere.

I do not have words to describe my gratitude to Dr Milner. I had a surgery of my great toe by…read moreanother podiatrist. The hardware that doctor put got broken after 2 months and I had too much continuous pain. I went to Dr Milner and he immediately understood the urgency of getting the broken hardware removed and correcting the Hallux Valgus. He scheduled an early date for surgery. After surgery, since I have a drop foot condition, Dr Milner regularly inspected my foot for a period of 10 weeks till he was satisfied that the wound has healed properly. A Big Thanks to Dr Milner and his wonderful staff.

Dr. Milner has the best "bedside manor" of any physician I have ever seen. He speaks to you like…read moreyou are a client or customer, not a number. He also explains things on a level that is very understanding. I would rate the office staff as just average, but due to Andy's efforts to satisfy me, I am leaving 5 stars. His knowledge of his specialty is second to none.

Got a phone message today BEFORE MY APPOINTMENT that Flexogenix doesn't take…read more BCBS OF SC insurance! So Disappointed! They say they take the majority of insurance! Guess Not!

I heard about Flexogenics from a Co-worker who was very happy with his treatment…read more I made an Appt and got in pretty fast. last thurs I had my 1st shot in both my Knees, I dident notice any difference until 2 days later, So for the last 2 days my knees have hurt less, its been months since they felt this good, I go back today for my 2nd shot of 5 shots, I am really hoping this will give me my old knees back so I can restart exercising again, so Fat so Good, plus my Ins paid for it all

I had scheduled an appointment with the Cary, NC office on 11/27 for the Chapel Hill Rd location. I…read morehad noticed this location when I visited a restaurant next door. I was not able to log in with my email to fill out the forms, so I called and was told the scheduler had put in incorrect information for my email. The person I spoke to corrected the info and asked if I knew where they were located. I said yes, on Chapel Hill Rd next to Jasmin. While filling out the form, I noticed that the original person had also incorrectly spelled my name on the insurance part. I had an appointment today at 7am for the Chapel Hill location and when I arrived the windows had tape and no signage. I called the number and got no answer. I googled another location and was told that my appt was for them and this location closed. I told her I was 15 mins away (it took me 10 mins to get to the first location) and I would be late. She said that's ok. I got to the new location 20 mins later(traffic)and was told that since I was late I would have to rebook for later in the day because everyone was busy. I asked why I wasn't told this before driving there, and she said the new girl answered and didn't know.It took me 15 mins to get there with a total of 40 mins driving start to finish.I will be contacting a different place for my needs as this was too unprofessional and mismanaged.I hope the new girl is more competent than the main receptionist.

Over billed for ONE Physical Therapy Session. Charged $275.00 (Unbeknownst to me) Dr. Vaishali…read morePatel. They billed per exercise which is unheard of in PT. Then, they billed the wrong insurance and sent it to collections! I'm disputing this currently and have NEVER dealt with such a billing mess.

I'm reviewing Dr Curzan separately from Cary Ortho since that clinic has a low yelp score and that…read moreshouldn't reflect on him Dr Curzan fixed up my shoulder last week and did a fantastic job, he was respectful and listened to my concerns and I felt confident he would do a great job. And he did, a week after I had full range of motion back and was able to return to work within a few days.

Update: fun fact - Amex is doing $5 cash back when you spend $10 at small businesses and Prue…read morePhysical Therapy qualifies!!! SO EXCITED TO REVISIT! Speaking as long term client of Dr. Prue - the quality of my life has increased dramatically by helping me with chronic pain due to TMJ. Gained the confidence to complete a marathon through his expertise and guidance AFTER a compound leg fracture . His level of skill not only pertains to the realm of physical therapy by a rare set of psychological skills to aide anyone. Highly recommended.

This is the best physical therapy you can get in the RTP area, period. If you've tried PT elsewhere…read moreand had limited success, it's worth another try with Dr. Prue--I'm sure he can fix the problem. The issues he has fixed for me: years-old shoulder injury, decade-old hip injury, and, more recently, rehabilitating a fractured ankle. I've been to a lot of physical therapists for various injuries and this is the first one who FIXES EVERYTHING, fast. Super nice guy too; I recommend him to friends and family constantly.

Dr. Jenkins: . He's world class…read more Wake Ortho: because their voicemail system is a brutal loss when it comes to customer experience.

Jaclyn is the lady who helps you when you walk in! A lovely receptionist! Pleasant and efficient…read moreand smiles! Good start and Megan and Shirlene were also great! Charlene was our PA and she was awesome!