Customer service was a great help with a problem I had. I have used RTC for over 15 years and have…read morealways had the best service.

when my family first moved into a new house, we thought we'd like to support a local business, so…read morewe called up RTC. They started installation quickly and everything was looking great. Until we tried to use our internet. It was spotty at best. I reached out to the customer service tech who told me to buy a wireless booster - $40 later and it did absolutely nothing. after a month of bad service, with no change to the crappy service, I tried to have someone come out to the house and see what the problem is. I was told on the phone that our house was out of their service area and it probably wouldn't improve. SO - not only did they knowingly install service outside their area, but then sent me to collections because I didn't want to pay for someone to uninstall all the equipment and close out the account... After the experience, I reached out to others and apparently this is not uncommon at all for RTC.

Billie disappeared and offers no support. her company kept charging me every month but access to tv…read morehad stopped and there was no support. non of this is my fault. Billie would not answer the phone nor emails nor texts. I don't know if she sold the company or had a stroke or died or what. she had been very personal and if high moral values but it all disappeared I had to have my bank block the monthly charges since I have received no access to tv for several months. if Billie turned the company over to someone they just take the money and offer no access and state Thankyou for your payment. Wierd it dishonest???

They have been exceptional....where I live it's hard to get any type of internet that can push what…read moreI can use....Billie and her crew have went over and above helping find the best router/modem to get me what I needed....I can never be grateful enough for her time and effort to meet me several times to get it right ...5 stars for S&B Hometown Entertainment Robie Haney

Someone write Mint was better. Signed up for Mint could never make an out bound call. 5 day…read moreoutage? C'mon bro. That is a bold face lie. They just didn't have service here when they said I did.

This Verizon manager just said she is not here for Customer Service straight up. Trying to get a…read moreSIM card for my phone so it will work. This place is a joke. No one go here absolutely worst place to go saw 2 people walk out.

I wanted to take this opportunity to complement Spectrum. Your phenomenal customer service is what…read moreall companies should strive for. Your techs Cory and Julian are the best. They are both extremely pleasant, competent, and professional. You are extremely fortunate to have such wonderful individuals with your organization. I thank you kindly for the opportunity and pleasure to be one of your customers.

You cannot call into the local store and they kept my ID so now I have to make an extra trip why do…read morethey not have a local store number??

The service is a joke they bill me for high speed internet i don't have high speed internet we…read morestill don't have fiber optics my bill started at $ 89 now $ 174.89 for internet only I recommend if have other options Go somewhere else

Hate that everything they tell you is just a lie. Just something to get you off the phone or chat…read more Terrible accents for a southern boy to understand. When I tried calling the local office, someone with an accent started screaming at me. I asked to speak to someone in the local office, and he started yelling asking if I thought Windstream started in Dalton Ga. He just kept screaming that I needed to call customer service and hung up on me. I called same number back and he went straight to yelling and screaming telling me not to ever call that number again, and then hung up. I didnt get to say anything. A couple of c/s ppl have helped, but when you have talked with 20 of them and only 2 tried. Thats bad.

This five star review is for in-store supervisor and manager off of Gunbarrel Road in Chattanooga!…read moreJeff H & Jackie!!! My husband and I both work remote and we had two modem routers in our home because we both had the hardwired! Well I started having issues with my modem, so I called customer Service to see if I can get it replaced! Well I'm not gonna get into major details way to much to explain, but needless to say that one representative caused my life total hell with our Internet, billing and issues with work! I went in store and spoke with Jeff the manager, and he was absolutely a sweetheart very kind patient and understanding! He introduced me to Jackie, who is absolutely a sweetheart as well, I believe she's the supervisor! They both did everything they could to get multiple situations fixed and went up and above and beyond for us! Got someone out here to fix our internet issues, and got us up and running! Our internet works so great now! They were able to fix our bill issue as well! Needless to say, I'll never call Customer Service again lol I recommend the store everyone there was very kind sweet and welcoming!! Thank you Jeff & Jackie for all you did for my Husband and I !!

The odyssey finally ended two months ago with Xfinity finally getting their act together…read more Seriously, there isn't much positive things I can write about the Comcast --based business. And many have already said it on the many negative reviews I have read here on Yelp. What galls me the most are the long distant 'staff' who answer the phone in heavy accents which sometimes is difficult to understand. And they are, in most cases, sitting in their abode in the Philippines, Mexico and other far flund places. One operator told me she 'had no supervisor' when I asked. I was put on a hold that disconnected soon after. The company seems to have a communication problem ongoing as to entering correct addresses, not keeping up with deliveries/installations and basically answering basic questions. I did finally get a tech person who cleared up the confusion of delivering my router, fixing my correct address and getting a person come over to get my computer/router working together. Hooray for small miracles.

The installer was great. Very friendly and professional. Quickly had pretty fast Internet…read more Showed up on time.

I had the misfortune of calling Charter inquiring about becoming a new customer. They have been in…read morethe process of running fiber down our road and subsequent salespersons have been carpeting the neighborhood with flyers for service. One such flyer caught my attention with an offer for 1Gbps service for $40 a month for 3 years. I even took a picture of it because I felt that was a phenomenal deal. I spoke with Sean/Shawn (he did not spell his name for me) from South Carolina. I will preface the rest of this letter with a statement that I also work in a contact center so I'm aware of the various sales tactics employed to upsell customers that call into them. I knew exactly what I wanted and I informed Sean, I didn't want anything else other than internet service, period. To which Sean informed me that he had no such deal to offer. Instead, Sean wanted to walk me through a list of questions to elicit upsell charges of which I wanted none of. At this point I was reminded of the adage "if it is too good to be true, it probably isn't..." For several minutes I go back and forth with Sean about the flyer that I have a picture of that states this offer to which Sean says does not exist. (I should also clarify. I am driving at this point so I cannot look up the picture.) Sean offers me an email address to send the offer to him directly to see if there's anything they can do to match the offer. It is at this point that Sean states the offer is probably a bundle deal. Meaning I can't get just the $40 a month service without adding on additional services I do not want. At this point I'm at a red light and I look up the picture I had taken of said offer and sure enough in very small print with an asterisk next to the offer lies the telling qualifying print "must purchase a bundle pack to receive the offer." At this point I am mad at myself for not knowing better and very frustrated with Charter's lack of transparency and ease of effort for their consumers. My frustration is not with Sean, yet. At this point I have been on the phone for nearly 20 mins and Sean is following his script trying to get me back on track for a sale. I know this because I also work in a call center to which I tell Sean the very same thing. Here's where things turn. I'm going to be generous to Sean here and I really shouldn't be. I'm going to assume that. Sean heard that I work at his call center, not a call center. Sean then tells me, a customer that is calling you looking to be a new customer, "look, if you work in the same call center as I do, then I don't understand why are you being so difficult with me? You're being a little difficult, um, because if you understand, like, it's really here. We're here really to save money." Wow I informed Sean that I don't work at your call center. I work at a call center. Presumably Sean realizes he screwed up and gets very quiet and I request a supervisor after asking if all of their calls are recorded to which he responded with yes they are. Several minutes pass and Xavier jumps on the line and makes the obligatory apologies for the bad service and that he will coach Sean as appropriate. And proceeds to ask me what it would take to earn my business today. To which the answer is simple. I wanted the gigabit service for $40 a month for 3 years as advertised sans all the fine print. I wanted the gigabit service for $40 a month for 3 years as advertised. And to Xavier's credit or his unwillingness to try, or I'm not sure which, he tells me no one can offer that. I have had Comcast Xfinity service for eight years and I have zero complaints about it. It is not 1Gbps fiber, but it works and it is reliable. I have zero intention of moving my business to Charter at this point along with three other family members and numerous other friends I know in this neighborhood who will share this story.

They don't offer internet services if you live out of town!! Georgetown TN - the cable line is so…read moreclose to our home we offered to dig the trench but they still wont connect us!! and yes there are 4 other homes right by us - internet in the year 2015 everyone has it -- so I thought - Charter wont even try to extend it -- they could have at least 5 more homes connected!!!