Billie disappeared and offers no support. her company kept charging me every month but access to tv…read morehad stopped and there was no support. non of this is my fault. Billie would not answer the phone nor emails nor texts. I don't know if she sold the company or had a stroke or died or what. she had been very personal and if high moral values but it all disappeared I had to have my bank block the monthly charges since I have received no access to tv for several months. if Billie turned the company over to someone they just take the money and offer no access and state Thankyou for your payment. Wierd it dishonest???

They have been exceptional....where I live it's hard to get any type of internet that can push what…read moreI can use....Billie and her crew have went over and above helping find the best router/modem to get me what I needed....I can never be grateful enough for her time and effort to meet me several times to get it right ...5 stars for S&B Hometown Entertainment Robie Haney

Someone write Mint was better. Signed up for Mint could never make an out bound call. 5 day…read moreoutage? C'mon bro. That is a bold face lie. They just didn't have service here when they said I did.

Ty the Senior Manager was both helpful and honest. I don't know if anyone else is good, but my…read moreexperience with him was excellent. He wasn't pushy at all, it was refreshing.

I wanted to take this opportunity to complement Spectrum. Your phenomenal customer service is what…read moreall companies should strive for. Your techs Cory and Julian are the best. They are both extremely pleasant, competent, and professional. You are extremely fortunate to have such wonderful individuals with your organization. I thank you kindly for the opportunity and pleasure to be one of your customers.

You cannot call into the local store and they kept my ID so now I have to make an extra trip why do…read morethey not have a local store number??

Hate that everything they tell you is just a lie. Just something to get you off the phone or chat…read more Terrible accents for a southern boy to understand. When I tried calling the local office, someone with an accent started screaming at me. I asked to speak to someone in the local office, and he started yelling asking if I thought Windstream started in Dalton Ga. He just kept screaming that I needed to call customer service and hung up on me. I called same number back and he went straight to yelling and screaming telling me not to ever call that number again, and then hung up. I didnt get to say anything. A couple of c/s ppl have helped, but when you have talked with 20 of them and only 2 tried. Thats bad.

The customer service is awful. They make it very difficult to speak to a person. They are rude, not…read morefriendly, and the English is poor. they charge $6.95 to run your card, and if it doesn't go through they will continue to run it, while charging $6.95 each time. Asking a person to reverse these charges is near impossible.. also my service would lag a lot, and randomly go out, taking up to 10 minutes each time to reconnect. The charge of $128 a month is ridiculous. I wouldn't use them if you have another choice.

I tried to close my account, but the company still hasn't done it. I visited in person and clearly…read morerequested cancellation twice, yet my account remained active. This shouldn't be this difficult. Poor customer service and a frustrating process--customers shouldn't have to repeat the same request multiple times just to close an account.

This company has the most horrible customer service I have ever experienced!! Literally 24 hours…read morespent on the phone (three days of 8 hours each) and they could never figure out why I went from using 90 GB of data a month to over THREE TERABYTES!!, for which I had to upgrade my plan and pay over $60 more per month. I finally figured it out by myself, it was the Amazon Firesticks that were doing it. Now I want to go back to the cheaper plan and the customer service reps keep throwing roadblocks at me. I cannot way to drop xfinity and go with another provider. p.s. My friend works for xfinity and said even he cannot get good service from them. He even opted to pay for his own Verizon cell phone rather than use their free phone!

I had the misfortune of calling Charter inquiring about becoming a new customer. They have been in…read morethe process of running fiber down our road and subsequent salespersons have been carpeting the neighborhood with flyers for service. One such flyer caught my attention with an offer for 1Gbps service for $40 a month for 3 years. I even took a picture of it because I felt that was a phenomenal deal. I spoke with Sean/Shawn (he did not spell his name for me) from South Carolina. I will preface the rest of this letter with a statement that I also work in a contact center so I'm aware of the various sales tactics employed to upsell customers that call into them. I knew exactly what I wanted and I informed Sean, I didn't want anything else other than internet service, period. To which Sean informed me that he had no such deal to offer. Instead, Sean wanted to walk me through a list of questions to elicit upsell charges of which I wanted none of. At this point I was reminded of the adage "if it is too good to be true, it probably isn't..." For several minutes I go back and forth with Sean about the flyer that I have a picture of that states this offer to which Sean says does not exist. (I should also clarify. I am driving at this point so I cannot look up the picture.) Sean offers me an email address to send the offer to him directly to see if there's anything they can do to match the offer. It is at this point that Sean states the offer is probably a bundle deal. Meaning I can't get just the $40 a month service without adding on additional services I do not want. At this point I'm at a red light and I look up the picture I had taken of said offer and sure enough in very small print with an asterisk next to the offer lies the telling qualifying print "must purchase a bundle pack to receive the offer." At this point I am mad at myself for not knowing better and very frustrated with Charter's lack of transparency and ease of effort for their consumers. My frustration is not with Sean, yet. At this point I have been on the phone for nearly 20 mins and Sean is following his script trying to get me back on track for a sale. I know this because I also work in a call center to which I tell Sean the very same thing. Here's where things turn. I'm going to be generous to Sean here and I really shouldn't be. I'm going to assume that. Sean heard that I work at his call center, not a call center. Sean then tells me, a customer that is calling you looking to be a new customer, "look, if you work in the same call center as I do, then I don't understand why are you being so difficult with me? You're being a little difficult, um, because if you understand, like, it's really here. We're here really to save money." Wow I informed Sean that I don't work at your call center. I work at a call center. Presumably Sean realizes he screwed up and gets very quiet and I request a supervisor after asking if all of their calls are recorded to which he responded with yes they are. Several minutes pass and Xavier jumps on the line and makes the obligatory apologies for the bad service and that he will coach Sean as appropriate. And proceeds to ask me what it would take to earn my business today. To which the answer is simple. I wanted the gigabit service for $40 a month for 3 years as advertised sans all the fine print. I wanted the gigabit service for $40 a month for 3 years as advertised. And to Xavier's credit or his unwillingness to try, or I'm not sure which, he tells me no one can offer that. I have had Comcast Xfinity service for eight years and I have zero complaints about it. It is not 1Gbps fiber, but it works and it is reliable. I have zero intention of moving my business to Charter at this point along with three other family members and numerous other friends I know in this neighborhood who will share this story.

Charter's streaming TV app sucks. The sound goes out, lags behind the video, or chatters…read moreincoherently for no apparent reason. Count on having your favorite TV show or whatever you really want to watch to freeze or the app quits working and you have to restart it. When you finally get fed up and decide to cancel the service, be prepared to spend an hour-plus on the phone, five-minutes of conversation and the remainder is horrendous repeat-stanza music (payback for canceling the crap service). Plus, you have to pay in full for the entire service period - no reduction in billing for time not used - or call back on the end-of-service date. There is no mention of this rip-off billing policy when you subscribe to this service. NO CONTRACT, NO PROBLEM. WE HAVE OTHER WAYS TO SCREW YOU OUT OF YOUR MONEY AND MAKE YOU REGRET CUTTING OUR SERVICES!!!