I had the misfortune of calling Charter inquiring about becoming a new customer. They have been in the process of running fiber down our road and subsequent salespersons have been carpeting the neighborhood with flyers for service. One such flyer caught my attention with an offer for 1Gbps service for $40 a month for 3 years. I even took a picture of it because I felt that was a phenomenal deal. I spoke with Sean/Shawn (he did not spell his name for me) from South Carolina. I will preface the rest of this letter with a statement that I also work in a contact center so I'm aware of the various sales tactics employed to upsell customers that call into them. I knew exactly what I wanted and I informed Sean, I didn't want anything else other than internet service, period. To which Sean informed me that he had no such deal to offer. Instead, Sean wanted to walk me through a list of questions to elicit upsell charges of which I wanted none of. At this point I was reminded of the adage "if it is too good to be true, it probably isn't..." For several minutes I go back and forth with Sean about the flyer that I have a picture of that states this offer to which Sean says does not exist. (I should also clarify. I am driving at this point so I cannot look up the picture.) Sean offers me an email address to send the offer to him directly to see if there's anything they can do to match the offer. It is at this point that Sean states the offer is probably a bundle deal. Meaning I can't get just the $40 a month service without adding on additional services I do not want. At this point I'm at a red light and I look up the picture I had taken of said offer and sure enough in very small print with an asterisk next to the offer lies the telling qualifying print "must purchase a bundle pack to receive the offer." At this point I am mad at myself for not knowing better and very frustrated with Charter's lack of transparency and ease of effort for their consumers. My frustration is not with Sean, yet. At this point I have been on the phone for nearly 20 mins and Sean is following his script trying to get me back on track for a sale. I know this because I also work in a call center to which I tell Sean the very same thing. Here's where things turn. I'm going to be generous to Sean here and I really shouldn't be. I'm going to assume that. Sean heard that I work at his call center, not a call center. Sean then tells me, a customer that is calling you looking to be a new customer, "look, if you work in the same call center as I do, then I don't understand why are you being so difficult with me? You're being a little difficult, um, because if you understand, like, it's really here. We're here really to save money." Wow I informed Sean that I don't work at your call center. I work at a call center. Presumably Sean realizes he screwed up and gets very quiet and I request a supervisor after asking if all of their calls are recorded to which he responded with yes they are. Several minutes pass and Xavier jumps on the line and makes the obligatory apologies for the bad service and that he will coach Sean as appropriate. And proceeds to ask me what it would take to earn my business today. To which the answer is simple. I wanted the gigabit service for $40 a month for 3 years as advertised sans all the fine print. I wanted the gigabit service for $40 a month for 3 years as advertised. And to Xavier's credit or his unwillingness to try, or I'm not sure which, he tells me no one can offer that. I have had Comcast Xfinity service for eight years and I have zero complaints about it. It is not 1Gbps fiber, but it works and it is reliable. I have zero intention of moving my business to Charter at this point along with three other family members and numerous other friends I know in this neighborhood who will share this story. read more

Charter's streaming TV app sucks. The sound goes out, lags behind the video, or chatters incoherently for no apparent reason. Count on having your favorite TV show or whatever you really want to watch to freeze or the app quits working and you have to restart it. When you finally get fed up and decide to cancel the service, be prepared to spend an hour-plus on the phone, five-minutes of conversation and the remainder is horrendous repeat-stanza music (payback for canceling the crap service). Plus, you have to pay in full for the entire service period - no reduction in billing for time not used - or call back on the end-of-service date. There is no mention of this rip-off billing policy when you subscribe to this service. NO CONTRACT, NO PROBLEM. WE HAVE OTHER WAYS TO SCREW YOU OUT OF YOUR MONEY AND MAKE YOU REGRET CUTTING OUR SERVICES!!! read more

This is the only cable company in our town. Since they have a monopoly it shows. They have poor to fair customer service when you need help on the website. The local service people are all excellent. read more

The installer was great. Very friendly and professional. Quickly had pretty fast Internet. Showed up on time.

Called Charter again this evening because my TV/Internet/Phone continue to be intermittent in service... Was as much as called a liar by the service representative because she said I only called 4 times the last year... OK MORON - how am I supposed to call when I have no phone service - IDIOT!!! If they can't fix the problem I'll go with an alternative service... They seem to be following Comcast's policies of poor high priced service and no way to speak to anyone in authority... read more