My husband and I spent $30,000 on a Mitsubishi mini split about 4 years ago through Springdale Heat and Air in Cleveland Tennessee. We have been purchasing annual maintenance from Springdale since the install warranty lapsed, which provides us two maintenance visits per year. In November 2025 Springdale called me to schedule our last maintenance visit for the year and said that they would send a renewal for next year's maintenance after. The appointment was scheduled for December 29th at 11am. At 1pm on December 29, I had no word from Springdale. I called the office and was told that Springdale had been sold, and had relocated to Chattanooga. This put us outside of their service area and they would not be keeping the appointment or renewing the service contract. I asked to speak to the manager and was told he was on vacation.  I did receive a return call from the service manager, Matthew, a very knowledgeable and professional person who had been part of the team that initially installed our system. He did not have the authority to change the service area decision but said he would give my message to the general manager. More than a week later I still had not heard from Springdale. I tried to speak to the general manager and was told he was out. Springdale did schedule the final maintenance on my service contract, since all of the indoor units were displaying a "check filter" error and provided service the following week. Springdale technicians were able to provide this service for us, but were unable to answer any of our other concerns. We asked again that Springdale's general manager call us. When we expressed concern about the manufacture warranty on this very expensive system, we were told that the warranty has not been compromised, but have no answer on who will provide warranty service. It was suggested that we watch YouTube videos to learn to clean and maintain the system ourselves. We still have not heard from the general manager at Springdale. They described that they were sold but are still doing business under the Springdale name. read more

Jay and his assistant came out today for my twice a year inspection/service. They carefully inspected the air handler, compressor, and ducting components. It was reported the A/C capacitor was slightly below standard, but should not be considered a concern at this point. I truly appreciate honest, courteous professionals who brought their best game to my residence. No "upselling" or other expense generating work was called for. Just honest work at a very reasonable price. My compliments to Jay and his assistant, and Springdale HVAC for a "Job Well Done!" read more

I had another company doing my HVAC maintenance for several years. But when they more than doubled in price, I went looking for another company. I contacted Springdale Heating and Air and asked their maintenance rate on a dual fuel split unit. They gave me a quote of half of what my old company was going to charge. We set up a schedule for maintenance and I could not be more pleased. Their customer service was professional, and friendly. The technician showed up on time and did a fantastic job. They have earned my business in the future. I will be recommending them to those friends in need of HVAC work. read more

Springdale heating air by far was the best insulation, service, quality and the best professional courteous people I've ever had the pleasure working with. Matt was the supervisor came in on front end during the job and at the end of the job he was spectacular doing his job. The installers Tony, Taylor and Alex did the most professional job I've ever seen. The men were very courteous done everything they said they would do and then some read more

Called on Friday night when came home from work to a hot home, AC was not cooling the house. Tanner came out Saturday morning diagnosed the problem quickly and recommended the repairs. He explained the problems and how to repair them. He was done quickly and was very professional. Definitely call Springdale Heating and Air for your HVAC needs. read more

Dan, Eric and their entire crew took care of us and our home like it was theirs or as if we were family! If there was a higher rating I would given it to them. Being that we came from out of state and were so unfamiliar with anyone out here we felt so blessed that Mr. Dan the owner was so honest and willing to come to the project in the beginning while checking in with us the entire way through. At the end he did a final inspection of the work performed he ensured it was up to his standards which in our eyes was nothing less than perfection. Thank you to the entire Springdale Family!! We appreciate your business and will be only using your company for any of our AC/Heating future needs. read more

We are beyond pleased with the prompt, courteous and professional service from Springdale Heating & Air. After recently purchasing a home, we had trouble with the heat system. A tech came to our home the same day, just hours after the call was placed. Springdale went above and beyond to provide great service. Everyone I interacted with, from the office staff to the techs, was great. We'll be customers for life! read more

I purchased a maintenance plan and these guys are the best. I had a tech come this week and checked out my heating system and was great. They have great techs and are very friendly and always put on shoe covers. So if you need your hvac checked out or replaced call Springdale. read more

AC guy showed up to my house changed a capacitor in 10 minutes without authorization, charged my wife $300 and left. I called left a complaint, Daniel Chord, a veteran supervisor, assured me it was against company policy to change a part without letting you know the price first, and that he was gonna have a stern talk with his guy, and call me right back to see what Springdale could do for me. 2 weeks later I called them back. Just for a follow up because I guess my issue had just been dropped, and Daniel proceeded to call me a flip flopper of stories, a liar, i was insignificant to the reputation of his company. I told him I would personally tarnish the reputation of the company having not had my wants satisfied, he told me "Good Luck!" and that if I left a bad review somewhere he would just delete it... good luck deleting this DAN! these guys walked into a family of five took advantage of me and my children and then blamed me for the incident. read more

Excellent experience! Called around 1230, and they came at 330 the same day. Lee was knowledgeable and helpful. Serviced our current system and troubleshot our problem. We will definitely be using Springdale for any future heating & air conditioning needs, and would highly recommend them to anyone. read more

We tried to use this company as our AC died. The gentleman they sent out, Ryan, was knowledgeable and easy to deal with. They gave a reasonable estimate for the work they proposed but as we were roasting in our home and they were three weeks out, we were forced to go with another company. read more

I am so relieved, the technician was friendly knowledgeable and explained what the problem was with my unit and listened and went to great lengths to answer all my concerns. I could not be more pleased, I have found my home for all my AC and Heating needs, unfortunately the company that installed this unit suddenly became unavailable and I was distraught because my unit was under warranty but Springdale handled everything professionally. A huge weight has been lifted off of my mind as a home owner. Bonus-There was a vent in my carport that really did not need to be there and it blew stronger than the rest of the house, they went under the house inspected my duct work and came up with a solution, what more can you ask for. Thank you guys! read more

"Our experience with Springdale was great. Our system crashed after 30 days of buying our home. We called and scheduled an appointment for an estimate on a new system, Dan Chord came out and explained all our options and helped us to pick the best system for us and our home. He was very professional and thorough . The whole experience was great and I would highly recommend Springdale to my friends and family. The workers that came out and installed the system were extremely nice and cleaned up after they were finished and were very informative about the new system." read more

We first got a quote from a local competitor. They came to the house and said our compressor needed to be replaced for $2K or maybe we should just replace the whole unit for several thousand more. This seemed strange to us since our house and the heater are relatively new. We decided to get a second opinion and called Springdale Heating and Air who were able to come look at the heater that afternoon. They said there were several minor problems and fixed the unit for less than $200. read more