My husband and I spent $30,000 on a Mitsubishi mini split about 4 years ago through Springdale Heat…read moreand Air in Cleveland Tennessee. We have been purchasing annual maintenance from Springdale since the install warranty lapsed, which provides us two maintenance visits per year. In November 2025 Springdale called me to schedule our last maintenance visit for the year and said that they would send a renewal for next year's maintenance after. The appointment was scheduled for December 29th at 11am. At 1pm on December 29, I had no word from Springdale. I called the office and was told that Springdale had been sold, and had relocated to Chattanooga. This put us outside of their service area and they would not be keeping the appointment or renewing the service contract. I asked to speak to the manager and was told he was on vacation.  I did receive a return call from the service manager, Matthew, a very knowledgeable and professional person who had been part of the team that initially installed our system. He did not have the authority to change the service area decision but said he would give my message to the general manager. More than a week later I still had not heard from Springdale. I tried to speak to the general manager and was told he was out. Springdale did schedule the final maintenance on my service contract, since all of the indoor units were displaying a "check filter" error and provided service the following week. Springdale technicians were able to provide this service for us, but were unable to answer any of our other concerns. We asked again that Springdale's general manager call us. When we expressed concern about the manufacture warranty on this very expensive system, we were told that the warranty has not been compromised, but have no answer on who will provide warranty service. It was suggested that we watch YouTube videos to learn to clean and maintain the system ourselves. We still have not heard from the general manager at Springdale. They described that they were sold but are still doing business under the Springdale name.

Jay and his assistant came out today for my twice a year inspection/service. They carefully…read moreinspected the air handler, compressor, and ducting components. It was reported the A/C capacitor was slightly below standard, but should not be considered a concern at this point. I truly appreciate honest, courteous professionals who brought their best game to my residence. No "upselling" or other expense generating work was called for. Just honest work at a very reasonable price. My compliments to Jay and his assistant, and Springdale HVAC for a "Job Well Done!"

Great service and great result. Ryan Hutto was right on time, courteous, professional and neat. I…read morewould highly reccomend elite Vent Services.

Elite Vents cleaned out my old dryer pipe and replaced an outside vent to the pipe. I highly…read morerecommend this business and found it to be a pleasure to work with them! Very professional and reasonable.

We were in desperate need of a new hvac system in our new house. Tony came to look at our old…read moresystem and said he could possibly get it fixed, but we also knew nothing in the house had been maintained because it was vacant for 3 years. Tony and his crew installed our new system 12 hours before we had 6-8 inches of snow on our little mountain. He and his wife are wonderful to work with and we are happy to recommend them to anyone who needs a true,"honest" hvac contractor!

We had a problem with upstairs AC unit not cooling. They came out diagnosed problem after…read morethoroughly checked out the AC system. I mean absolutely checking power, Freon pressure levels, air flow at the AC registers. Unit is 20 years old. Basically need a new unit. He was able to charge the Condenser unit to full charge (add Freon) unit is cooling good. Time for new AC next year and they are going to be first choice to do the upgrade

MAX was very helpful & professional. The part for our dishwasher came in quickly and Max returned…read moreto install it quickly. We are very pleased and wi;; call upon them again!

Sergey is always prompt, professional, and quick to solve the problem. Very reasonable pricing as…read morewell. I have used this company several times with consistently great service.

Another fine job today by their skilled team. I had to replace part of my mini-split. They pulled…read morea vacuum, tested for leaks and added refrigerant. Very knowledgeable and did a great job!

They provide good service efficient and their technicians know their job…read more The customer service is good and everyone works as a team

Simply the best, I am so thankful I found a heating and air company that were willing to fix my…read moreunit completely after I was told by many company's that the unit was unrepairable but Days Heating and Air fixed my unit without question. They are extremely knowledgeable and professional. I highly recommend this company

Brandon was amazing from start to finish. He promptly provided a quote. He is very knowledgeable…read moreand patient with all my goofy questions & always made himself available for more when I had them. He arrived on time. His HVAC install was impeccable. The unit looks great and is working fabulously. He made sure I had want I need for my tax rebate. Brandon is the only HVAC pro I will ever use again.

We have the Lee Company subscription plan that comes with seasonal plumbing and HVAC checks. Jason…read morecame out to our house for the HVAC check and was friendly and listened to the issues we were concerned about. I don't want to get him into trouble, but he helped in a couple ways that were beyond the scope of a simple HVAC check. He was thorough and helpful and friendly. He fixed a small problem that required a component and the final cost was well below what it would have cost just to call someone out on a normal service call. We have been delighted with Lee Company's subscription service plan and would recommend them to any home owner.

Plumbing issue caused me to call them. Honest company came out and gave a bid for the job and…read moresuggested cheaper alternatives to fix the issues.

Owner James Wagner and his crew provide excellent customer service. Promptly answer service calls…read moreand are very courteous to do business with. They have come out and serviced my commercial refrigerators and freezers. The service techs always leave the place neat and clean. Prices are reasonable.

From the owner: At Honest Air & Refrigeration Experts, we take pride in offering reliable, top-notch HVAC services…read moreto both residential and commercial customers in Cleveland, Tennessee, and the surrounding areas. With years of experience, we are committed to providing professional heating, ventilation, air conditioning, and refrigeration solutions that keep your home or business comfortable year-round. Our team is built on a foundation of honesty, integrity, and transparency, ensuring you get the best possible service without any surprises. Whether it's installation, maintenance, or repairs, we’re here to meet your needs with expert care and a personal touch. At Honest Air & Refrigeration Experts, we treat every customer like family.