When I saw that someone had ripped down the left side of my car in a parking lot, I was, um,…read moredisheartened. She came back to her car and we gave the police officer our info and got an accident report. Brian, a friend, had suggested ACC near BelAir MD, saying had had some work done there and it was excellent. OK they're a bit farther away than I'd like, but after I got my estimate and check from the other driver's insurance company (Geico) I headed out. ACC people couldn't have been nicer. Karis took care of me and guided me through the process, even contacting Enterprise for my rental. I was told it would take 7 days to do the work. I left with the rental and got a call on the 7th (working) day that the car was ready. It had been snowing that day and the TV stations were saying, if you don't have to go out, don't! I didn't. I drove up the next morning, topped off the rental tank, and dropped it at ACC, Karis said they would contact Enterprise. I didn't have to. Excellent! I got a call from Enterprise later that day saying they had the car and everything was OK. My only kink with them was in picking up the rental, I had to wait about an hour because they didn't have any cars at the location. Not a big deal, but I would have thought they would. Geico (her insurance) , btw, couldn't have been nicer on the phone throughout the whole thing and even emailed their estimate documents to ACC, so I didn't have to forward mine. ACC wanted them in advance so they could order any parts needed. I don't have a fax machine any more and that would have meant I needed to scan in about 8-9 pages and send them by email. When I called my contact at the local geico shop, he forwarded that to me and to them. I called ACC to make sure they received the info and was told they had not. I asked Bob to check his spam folder, and there they were. A special nod to Kim, the owner, for how clean the shop is and the designer furniture for clients to sit on. :) Attention to detail!

Would not recomond this shop.Very disappointed . Took my truck in for some simple paint work and…read moreduring the repair they caused some damage to the sourounding area. When I confronted them all they wanted to do was argue with me make excuses and talk down to me and refused to take responsibility for the damage they caused. Poor costumer service, poor communication and shotty work

I wish I found MA Motorsports sooner. After a previous shop was unfortunately, careless while…read moreworking on my brand new Nissan Z, I discovered MA Motorsports after browsing an old Nissan forum online and I'm so glad to have found them. Not only are they an honest team who are effortless to work with, they are outstanding when it comes to meticulous work and attention to detail, with consistent communication from Jon and Kiely as they worked on my car. Their expertise and ability to apply their vast knowledge of motorsports engineering to just about any build, gives me 110% confidence that I am taking my Z to the right place. Absolutely worth the hour plus drive through traffic to the shop. From custom race winning fabrication, to street driven daily drivers and anything in between, there isn't anything MA Motorsports can't do to take care of you and your project!

The team here is great. My daily driver is a 2001 Audi with 203K miles on it. Everyone knows the…read morekind of repairs an old Audi needs. These guys fixed the following for me. * Turbo * Exhaust * Electrical * E brake (the dealer could not even figure this out) * Breaks * Wheels bearings (which were rusted stuck) I drive 1 hr in from Columbia MD to get my car serviced here. They use their knowledge of optimal competition car engineering (check out their trophy room) and apply it to everyday drivers to give their customers cars the quality and service that will keep them running forever. They also have an arsenal of tooling machines that can create unique parts for any car. They even have a Dyno on site! So if you like vintage BMW, Mercedes and Audi's and want them to run as if you stepped back in time this place is for you.

Very poor communication…read more If they have your part in stock, great! It'll ship fast. If your part is NOT in stock, they will ignore emails, calls, and facebook messages until you finally file a chargeback.

Even a one star ranking is too good for this company. It's been months since I last heard back from…read moreanyone and now the voicemail is full. This company is only out to steal your money.

So in the past few months I have bought a car from this dealership and had service done (recall)…read more My sales associates name was David (I think) and he was very helpful. He let me test drive a few cars and got me set up in a new 2015 Mazda 3 (this was in Sept 2015). I was kind of irritated because I had come a few weeks before and they couldn't match the price from that deal costing me at least $1,000 which is actually really irritating (and why I removed a star). Since this is the only Mazda dealership near me I just bought my car cause I was kind of in a rush to buy it. Since buying my car, it has had a recall. I brought my car in on Black Friday to get inspected. The recall was on the gas tank which apparently could leak fuel to the engine and cause a fiery explosion. I was late to my appointment by a few minutes but the guy who helped me was pretty relaxed about it. He sais he would call me by the afternoon to let me know when my car was finished. Like promised he called me and was very friendly when my car was finished. I really appreciate their service and if I ever need to get something done on my car again, I would definitely comes back (from Philly) to use this place.

I walked out when they tried to sell me a car above MSRP after making fun of me and where I use to…read moresell cars at. The finance manager than lied about taking $3k off of it. I didn't get her name but she was a blonde older woman. Angela Kendig the sales consultant couldn't answer many questions about the cars and seemed to be very inexperienced. She told me she use to sell at Honda next door then proceeded to trash talk them. Since I told her I be comparing the CX-5 to the Honda CRV. After a finance person came over when I made it clear I was just getting quotes but wanted to ask me about my credit and how much I be putting down. Etc. I was uncomfortable and at this point didn't trust anything I was told. So I asked to speak to the sales manager. Instead of helping me, Justin Ledbetter was rude especially after he found out I sold cars myself. He made a lot of rude remarks to the point I said ok I'm gonna leave because this is a horrible experience. I'm not buying a car above MSRP. They are very pushy. You can't even test drive the car by yourself and how can I want to buy a car when I don't know how it drives on the highway etc. I literally was only allowed to take the car in a circle around the block and prob didn't go faster than 25-30 mph. And I was shown a car that was not even the car I requested or came in for. Now they won't stop calling me, emailing and texting from heritage Mazda.

I've been a customer here for years but the past 3 services I've had done here have been patience…read moretrying. First incident was an oil change that took an hour and then they got my car stuck in the car wash for over another hour and didn't say anything to me until I found 2 different people and asked. Thought it was a one off didn't think anything of it, but the 1st person I asked to help me had an attitude. There second incident, another oil change... Again took 90 minutes. Service desk people were at least nice this time. This time, great customer service... At first. Was told it would take about 2 hours for all of the service being done so I waited like usual. 2.5 hours go by... No word on my car. 3 hours and I ask the cashier. Said they'd get the service manager... No word. She finally checked for me and told me there was an issue and they're we're almost finished, maybe another 10 minutes. So 4 hours after I walked in I finally have my car. The tub is this is the closest service center to my house but I think I'm willing to drive to Carney or Nerwark from now on.

Worst place to even get serviced at. Took my car here for an oul change, took them 2 hours and i…read morehad to keep asking where my car was at. They came back with the car, didnt even wash it and i left without paying a dime.

Very legit shop. People with a true passion for cars that care more about the customer than their…read morewallet. This shop went above and beyond to get my car running right so that I could make a car show I had been preparing months for. I won't be going anywhere else. Wish I knew about the shop sooner.

I purchased this 1953 Studebaker Champion recently. The founder of One Off Rod & Custom Larry…read moreStewart built this late 90's early 2000's. I believe it has under gone a trans formation. Not to the body. It still has the Headlights Frenched,Bumper modified, Most chrome & other trim removed,taillights modified. B Pillers Modified, I've seen a picture from Studebaker Nationals in So. Bend Indiana 2002 and the body modes were done then. I'd would appreciate any information i can to further my hunt for history about the car.

You're going to think I'm crazy but years ago I had my Chevelle in his shop for over 10 years! it…read morewas NEVER done. it got ugly.

Not sure how I feel about them When in to get a dent out…read morefor my car, on the day of the estimate I was told one day.. On the day I dropped my car off I was told one day.. After getting no updates from them I was left to call them regularly for updates. One day turned into a potential 4 day which was not okay for a small ding in the back of the car... But got my car back in three.. The car looks good but the inconvenience and lack of communication made me skeptical about their work

A Stellar Experience with VW of Fallston…read more When it comes to purchasing a new vehicle, one hopes for a seamless and stress-free experience. However, sometimes unforeseen issues arise that can turn the excitement of a new car into a daunting ordeal. This was the case when I encountered a significant issue with my brand new 2024 Tiguan. Yet, the way the team at VW of Fallston handled the situation transformed a potential nightmare into a remarkable testament to exceptional customer service. First and foremost, I'd like to commend Derick, Frank, Joe, and the entire team at VW of Fallston. Their commitment to customer satisfaction is nothing short of outstanding. Over the years, I have purchased several new automobiles, but none of my experiences have matched the level of honesty, transparency, and support that I received from this dealership. From the moment I realized there was an issue with my Tiguan, the team at VW of Fallston took charge. They assured me that the problem was theirs to resolve and that I would not have to shoulder the burden alone. This sense of responsibility and accountability is rare in the automotive industry, where customers often feel left to fend for themselves once the sale is complete. Communication was a key element in how VW of Fallston managed the situation. Derick, Frank, and Joe kept me informed every step of the way. Whether it was an update on the progress or simply checking in to see how I was doing, their proactive approach helped alleviate any anxiety I might have had. In addition to their effective communication, VW of Fallston went above and beyond to ensure my convenience during the repair process. They provided me with a loaner car, which allowed me to continue with my daily routine without any disruption. This gesture, though seemingly small, made a significant difference. The resolution of the issue was swift and efficient, thanks to the expertise and dedication of the team. They worked diligently to diagnose and fix the problem, ensuring that a new Tiguan was found. Reflecting on this experience, I can confidently say that VW of Fallston has redefined my expectations of what a car dealership should be. They have set a new standard for customer service, one that is characterized by integrity, transparency, and a genuine desire to help. It is clear that Derick, Frank, Joe, and the entire team take great pride in their work and are truly passionate about delivering the best possible experience to their customers. In an industry where trust can often be in short supply, VW of Fallston stands out as a beacon of reliability and excellence. Their actions during this challenging time have earned my loyalty and respect. I am grateful for the way they handled the situation, and I will not hesitate to recommend them to anyone in search of a trustworthy dealership. Thank you, Derick, Frank, and Joe, for turning a difficult situation into a positive experience. Your dedication and commitment to customer service are exemplary, and you have my sincerest appreciation. Kudos on a job well done!!!!

I recently purchased a car from this dealership, and I have never had a worse experience in my…read moreentire life.... for starters before this I had previously just owned a car which i ended up having to part ways with unexpectedly it had taken me a long time to finally come across a dealership that genuinely wanted to help me in the terrible situation I was in. for starters the car I had owned previously i had put down a large lump sum of money and I was paying that car off consistently for 6 months it was my first time owning a car on my own i did everything all by myself so how come it was so easy for me to purchase that car on my own but not when it came to purchasing a vehicle here.... I had seen a listing for a car at this dealership at a reasonable price seemed nice and all until I actually got to the dealership, they really didn't tell me anything that was going on with the car like the broken tire sensor, the broken glove box, the squeaky windows, the connections of the power of the car, giving me a key with a dying battery. anyways I ended up having to get a cosigner for my new car because this dealership was hardly willing to work with me but anyways having a cosigner was not supposed to be a problem who knew it would end up causing such a fuss!!!!! after purchasing the car, they had contacted me again about how they messed up my paperwork they told me one thing and told my cosigner another thing okay.... anyways so come to find out my supposedly new car starts having all these issues and while me and my cosigner are back at the dealership again, they still had all the paperwork WRONG anyways told me they fixed it I ended up making an appoint to get my car worked on. here's where the real fun begins!!!! so I get to my appointment can't find anything in the system with my name yippie anyways get that figured out I waited probably like 3-4 hours for a window squeak a glove box and a tire sensor and my screen all to find out all they did was replace my tire sensor and "fix" my window yeah my windows fixed but it looks like they took a metal sponge to it so now my whole window needs replaced!!! on my brand new car !!!!!!!! and mind you originally, they told me to go to another dealership.... like I'm sorry don't sell cars that aren't Volkswagens if you physically aren't capable of it??? anyways so I tried contacting the corporate and they told me they couldn't do anything because my car isn't a Volkswagen and it's a private owned dealership so like okay whatever anyways remember the paperwork issue??? yeah, they were supposed to send me and only me the payment papers for my auto loan and guess who they didn't get sent to ME yeah that's right!!!! I'm so done with this dealership I honestly don't ever want to go back there for anything no one there knows how to do a single thing, and no one should ever buy a car from here honestly because it is a terrible experience