Justin at Firestone delivered exceptional customer service!!…read more I had an outstanding experience at Firestone thanks to Justin. From the moment I walked in, he was incredibly friendly, patient, and professional. He took the time to clearly explain everything about my vehicle and made sure I understood my options without making me feel rushed or pressured. What really impressed me was that Justin went above and beyond to help me save money. He helped me find a coupon and took the time to explain the promotions they had going on so I could get the best value. Great customer service is hard to find these days, and Justin truly stood out. Firestone is lucky to have someone like him representing their company. I will definitely be returning to this location because of the excellent service I received.

This review reflects my mother‑in‑law's experience (and our family's) after more than ten years of…read moretaking our vehicles to Firestone Complete Auto Care on Hoagie Drive in Bel Air, MD. After this most recent visit, that long relationship is over. The trust she had in this location has been completely broken. An A/C diagnostic was scheduled three weeks in advance. When she arrived, she was casually told the A/C technician "would not be coming in." No courtesy call, no attempt to reschedule, no acknowledgment that the entire purpose of the appointment was to fix an A/C system that was failing. After rescheduling, they kept the car for five hours and then claimed the repair was complete. John, the current store manager, told her that a full A/C kit was needed and had been installed -- and charged us for the entire kit. A second Firestone location later confirmed the truth: the kit had only been partially replaced, and the A/C still blew warm air. The shop kept the old condenser (see photos) in our vehicle even though the kit provided a new one. That is not completed work. It is negligence. The pattern is impossible to ignore: constant upselling, disorganization, poor communication, and now outright dishonesty -- led directly by the store manager. After years of loyalty, this is how they chose to treat a returning customer. We have filed a formal complaint and are requesting a refund. We are also sharing this experience so others in the Bel Air area don't go through the same thing. One star is generous. Zero would be more accurate.

These guys are great they take care of me each and every time I need something done. My Cadillac…read moreneeded something done to it to where the dealership was charging me 1200 and these guys welded the piece that needed to be put on to keep my pipes straight didn't even charge me for it. Just gave me my oil change and everything else that I was doing. Yeah, these guys are great.

My first time at this place. I am impressed! You definitely have a happy costumer . Nick was on…read morepoint. Thank you so much,

A place that you can take your vehicle and know that it is going to be taken care of and that you…read morearen't going to be pressured or coerced into getting things done that don't need to be done. Sean is such a terrific person and he is very much focused on helping you maintain your vehicle. He doesn't try to upsell you things and is always honest with you. He does a great job of explaining the things that he is doing to your car and is very reasonably priced for the service you get. He does oil changes, tires, alignments, bodywork... you name and he will take care of it. There is a night key drop off for your convenience as well. He does get booked very quickly so be sure to call and get an appointment (a testament to how wonderful of a job he does since people are willing to wait to get their vehicle in with Sean).

Sean always takes care of me when I bring my vehicles in for repairs. Great communication and fair…read morepricing. Body work is outstanding also. Real eye for detail. I finally found a place I can trust and won't gouge me on pricing. Highly recommend for all your automotive needs.

Answered the phone right away, super honest, was able to help up front when another Firestone…read morenearby gave me the run around. Adam G was had unParalleled competence and expertise on my rare vehicle. And they were able to get my tires from another store. Will be giving them my business in the future!

Had a slow leak a few weeks ago. They fixed my tire in just a few minutes. I was also looking for a…read moreprice to replace all four tires. Great price and the service writer told me that a sale would be starting in a few weeks so I could save more $! When I came in for my tires, I asked them to check the brakes. They did and told me that they had some life left in them. Appreciate them not trying to get me to do unnecessary work. I had been told by the dealer ( had a recall to have fixed) back in the winter that I needed all new rotors and pads plus so much more. Obviously the dealer was doing the usual scam to get a woman to think she needs extra work! Thank heaven for this firestone dealer. The staff are so nice, pleasant and honest! I plan to keep coming to this firestone for my auto work!

First time customer to Forest Hill Car service. Bob, the owner, was very professional, courteous&…read moreknowledgeable. IThe purpose of my appointment was to have them do a 55k check up on my 2011 Honda CRV. The technicians completed the check up in 45min..including an oil change, oil filter, and tire rotation in addition to required checklist from Honda. Total bill:$78.50. I was very satisfied with service, professional communication and price. I highly recommend Forest Hill Car Service

My daughter was treated very fairly with Bob the owner for her Volkswagon. I am getting some work…read moredone now myself. The people at this shop are like dealing with a family member. I've been in a service business for 30 years and easily recognize people who have their heart in what they do for a living.

I just would like to think Jiffy Lube for their fast convenience service and also Jonathan for…read moregoing above and beyond for a customer and crunch time. Thank you and I wish everybody at this place a wonderful rest of your day. The service was amazing and it wasn't as much as I thought it would be thank God for military discounts.

Wow, this place is a shit show. The signs out front indicate and entrance and exit, but they are…read morewrong. I would not mind that but a very crabby lady proceeded to scowl from inside the building with the bay door closed and try to give me hand signals to go around to the exit. After moving around and seeing her continue to grump from inside the building I decided to head to another establishment. This place really looked like it was on its last leg, I probably should have moved on at first site!

Miss this place Dave was top notch and always pulled through no matter what! One of a kind guy ,…read moremechanic,& business.

States they practice covid restrictions but yet don't have any type of covid signs and none of them…read moreare wearing mask so where is the covid protection really relying. Don't go here if you are from out of state and are stranded they definitely won't help. Save your money and go elsewhere.

I had a great experience at Del Haven Auto Repair. After a dealership told me there was an issue…read morewith my inner tie rod, I brought my car here for a second opinion. The team at Del Haven took the time to thoroughly inspect the vehicle, drove it, and put it up on the lift--only to tell me, honestly, that there was nothing wrong. I truly appreciate their integrity and professionalism. It's refreshing to find a repair shop that prioritizes honesty over unnecessary repairs. I'll absolutely be returning to Del Haven for future service and highly recommend them to anyone looking for a trustworthy and reliable auto repair shop.

George recently did an inspection and maintenance on a pre-owned Lexus I was purchasing. He was…read morehonest and efficient. I had such a good experience with him that I brought my 21-year old Honda Accord to be inspected. George found several issues with the car and was quick in contacting me. He was then able to do all of the repairs in order for it to pass inspection. Reliable and trustworthy!