$113 oil change for my Toyota Corolla. I had them verify the only thing I was charged for was the…read moreoil change. Going elsewhere from now on, outrageous pricing.

I received a followup email to my review, which was nice and got me optimistic about how this…read morecompany may resolve this issue. The email said to provide a phone number and expect a call in a few business days. And then....nothing. Very disappointed. I would have liked a refund or a heavy discount (she did receive an oil change, so that's worth like 40 bucks). At this point, very disappointed at how they handle business.

This review reflects my mother‑in‑law's experience (and our family's) after more than ten years of…read moretaking our vehicles to Firestone Complete Auto Care on Hoagie Drive in Bel Air, MD. After this most recent visit, that long relationship is over. The trust she had in this location has been completely broken. An A/C diagnostic was scheduled three weeks in advance. When she arrived, she was casually told the A/C technician "would not be coming in." No courtesy call, no attempt to reschedule, no acknowledgment that the entire purpose of the appointment was to fix an A/C system that was failing. After rescheduling, they kept the car for five hours and then claimed the repair was complete. John, the current store manager, told her that a full A/C kit was needed and had been installed -- and charged us for the entire kit. A second Firestone location later confirmed the truth: the kit had only been partially replaced, and the A/C still blew warm air. The shop kept the old condenser (see photos) in our vehicle even though the kit provided a new one. That is not completed work. It is negligence. The pattern is impossible to ignore: constant upselling, disorganization, poor communication, and now outright dishonesty -- led directly by the store manager. After years of loyalty, this is how they chose to treat a returning customer. We have filed a formal complaint and are requesting a refund. We are also sharing this experience so others in the Bel Air area don't go through the same thing. One star is generous. Zero would be more accurate.

I always get great service at Firestone especially when Heather is there running the shop. Best…read moreprices, they work with you. I leave my car and just pick it up when it is done. They even take me on the same day that I make the appointment. I have no complaints. Great job!

Great service, reasonably priced, family owned and they treat you like that…read more Years of experience all in one place. If you aren't going here for your auto repair needs you are wasting your time and money.

I've taken my car here three different times, and each experience has reinforced how impressed I am…read morewith both the quality of their work and their integrity. The first time, my check engine light came on. They couldn't fit me in for a full appointment for a few weeks, but they still had me bring the car in to run a diagnostic and make sure it was safe to drive. After checking it out, they told me they believed it simply needed an oil change. They didn't charge me anything for the diagnostic, and they were right--once I got the oil changed, the check engine light never came back. The second time, I brought my car in for a different issue. They were thorough, completed the work in a timely manner, and charged a fair price. About a month later, I started experiencing similar symptoms again, so I brought it back. They dug a little deeper and discovered a nest inside the system that was blocking the drain. They spent over an hour fixing the problem, getting completely soaked in the process. When it was time to pay, they told me there was no charge because they considered it related to the previous repair. I can't say enough good things about this company. It's rare to find a business that combines excellent workmanship with this level of honesty and customer service. They've earned my trust, and I wouldn't hesitate to recommend them to anyone.

Grimm's Auto Works is 100% reliable, doesn't overcharge, and puts the needs of their customers…read morefirst. If you need your car worked on, go to Grimms. They are well-known to be an honesty company.

A place that you can take your vehicle and know that it is going to be taken care of and that you…read morearen't going to be pressured or coerced into getting things done that don't need to be done. Sean is such a terrific person and he is very much focused on helping you maintain your vehicle. He doesn't try to upsell you things and is always honest with you. He does a great job of explaining the things that he is doing to your car and is very reasonably priced for the service you get. He does oil changes, tires, alignments, bodywork... you name and he will take care of it. There is a night key drop off for your convenience as well. He does get booked very quickly so be sure to call and get an appointment (a testament to how wonderful of a job he does since people are willing to wait to get their vehicle in with Sean).

Answered the phone right away, super honest, was able to help up front when another Firestone…read morenearby gave me the run around. Adam G was had unParalleled competence and expertise on my rare vehicle. And they were able to get my tires from another store. Will be giving them my business in the future!

Had a slow leak a few weeks ago. They fixed my tire in just a few minutes. I was also looking for a…read moreprice to replace all four tires. Great price and the service writer told me that a sale would be starting in a few weeks so I could save more $! When I came in for my tires, I asked them to check the brakes. They did and told me that they had some life left in them. Appreciate them not trying to get me to do unnecessary work. I had been told by the dealer ( had a recall to have fixed) back in the winter that I needed all new rotors and pads plus so much more. Obviously the dealer was doing the usual scam to get a woman to think she needs extra work! Thank heaven for this firestone dealer. The staff are so nice, pleasant and honest! I plan to keep coming to this firestone for my auto work!

First time customer to Forest Hill Car service. Bob, the owner, was very professional, courteous&…read moreknowledgeable. IThe purpose of my appointment was to have them do a 55k check up on my 2011 Honda CRV. The technicians completed the check up in 45min..including an oil change, oil filter, and tire rotation in addition to required checklist from Honda. Total bill:$78.50. I was very satisfied with service, professional communication and price. I highly recommend Forest Hill Car Service

My daughter was treated very fairly with Bob the owner for her Volkswagon. I am getting some work…read moredone now myself. The people at this shop are like dealing with a family member. I've been in a service business for 30 years and easily recognize people who have their heart in what they do for a living.

I just would like to think Jiffy Lube for their fast convenience service and also Jonathan for…read moregoing above and beyond for a customer and crunch time. Thank you and I wish everybody at this place a wonderful rest of your day. The service was amazing and it wasn't as much as I thought it would be thank God for military discounts.

Wow, this place is a shit show. The signs out front indicate and entrance and exit, but they are…read morewrong. I would not mind that but a very crabby lady proceeded to scowl from inside the building with the bay door closed and try to give me hand signals to go around to the exit. After moving around and seeing her continue to grump from inside the building I decided to head to another establishment. This place really looked like it was on its last leg, I probably should have moved on at first site!

Miss this place Dave was top notch and always pulled through no matter what! One of a kind guy ,…read moremechanic,& business.

States they practice covid restrictions but yet don't have any type of covid signs and none of them…read moreare wearing mask so where is the covid protection really relying. Don't go here if you are from out of state and are stranded they definitely won't help. Save your money and go elsewhere.

I had a great experience at Del Haven Auto Repair. After a dealership told me there was an issue…read morewith my inner tie rod, I brought my car here for a second opinion. The team at Del Haven took the time to thoroughly inspect the vehicle, drove it, and put it up on the lift--only to tell me, honestly, that there was nothing wrong. I truly appreciate their integrity and professionalism. It's refreshing to find a repair shop that prioritizes honesty over unnecessary repairs. I'll absolutely be returning to Del Haven for future service and highly recommend them to anyone looking for a trustworthy and reliable auto repair shop.

George recently did an inspection and maintenance on a pre-owned Lexus I was purchasing. He was…read morehonest and efficient. I had such a good experience with him that I brought my 21-year old Honda Accord to be inspected. George found several issues with the car and was quick in contacting me. He was then able to do all of the repairs in order for it to pass inspection. Reliable and trustworthy!

Since Matt and his wonderful crew has been taking very good care of my Cooper, I will not trust…read moreanyone else. I have to drive about an hour to get there but it's so worth it. My Mini Cooper is 11 years old and still runs great, thanks to them. Euromotive will charge you fairly and they are all very professional and friendly. I highly recommend this place.

Let's be honest, nobody likes hearing that something is wrong with their car and having to take it…read moreto a specialty shop. I took my car to Firestone for what I thought was a simple taillight change, but it turns out I had a much deeper electrical issue that required a place specializing in European cars to fix. Dealerships are always overpriced, but the woman at Firestone recommended Euromotive to me. I'm so glad she did. They were honest, great at communicating, and thorough. They even gave me options for the repair (new part or used part) and explained everything to me in a way I could understand. All in all I got a used part (electronics module) and the total with labor was about $700, versus $1,100 if I opted for a new part. They communicate via text which I love as a busy manager who is often on work calls all day. They also send your quote electronically, you can authorize the repair electronically, and you can even Apple Pay for your service from your phone! I can't say enough great things about the service I received here. I highly recommend this shop if your European car needs a repair!