A Stellar Experience with VW of Fallston When it comes to purchasing a new vehicle, one hopes for a seamless and stress-free experience. However, sometimes unforeseen issues arise that can turn the excitement of a new car into a daunting ordeal. This was the case when I encountered a significant issue with my brand new 2024 Tiguan. Yet, the way the team at VW of Fallston handled the situation transformed a potential nightmare into a remarkable testament to exceptional customer service. First and foremost, I'd like to commend Derick, Frank, Joe, and the entire team at VW of Fallston. Their commitment to customer satisfaction is nothing short of outstanding. Over the years, I have purchased several new automobiles, but none of my experiences have matched the level of honesty, transparency, and support that I received from this dealership. From the moment I realized there was an issue with my Tiguan, the team at VW of Fallston took charge. They assured me that the problem was theirs to resolve and that I would not have to shoulder the burden alone. This sense of responsibility and accountability is rare in the automotive industry, where customers often feel left to fend for themselves once the sale is complete. Communication was a key element in how VW of Fallston managed the situation. Derick, Frank, and Joe kept me informed every step of the way. Whether it was an update on the progress or simply checking in to see how I was doing, their proactive approach helped alleviate any anxiety I might have had. In addition to their effective communication, VW of Fallston went above and beyond to ensure my convenience during the repair process. They provided me with a loaner car, which allowed me to continue with my daily routine without any disruption. This gesture, though seemingly small, made a significant difference. The resolution of the issue was swift and efficient, thanks to the expertise and dedication of the team. They worked diligently to diagnose and fix the problem, ensuring that a new Tiguan was found. Reflecting on this experience, I can confidently say that VW of Fallston has redefined my expectations of what a car dealership should be. They have set a new standard for customer service, one that is characterized by integrity, transparency, and a genuine desire to help. It is clear that Derick, Frank, Joe, and the entire team take great pride in their work and are truly passionate about delivering the best possible experience to their customers. In an industry where trust can often be in short supply, VW of Fallston stands out as a beacon of reliability and excellence. Their actions during this challenging time have earned my loyalty and respect. I am grateful for the way they handled the situation, and I will not hesitate to recommend them to anyone in search of a trustworthy dealership. Thank you, Derick, Frank, and Joe, for turning a difficult situation into a positive experience. Your dedication and commitment to customer service are exemplary, and you have my sincerest appreciation. Kudos on a job well done!!!! read more

I recently purchased a car from this dealership, and I have never had a worse experience in my entire life.... for starters before this I had previously just owned a car which i ended up having to part ways with unexpectedly it had taken me a long time to finally come across a dealership that genuinely wanted to help me in the terrible situation I was in. for starters the car I had owned previously i had put down a large lump sum of money and I was paying that car off consistently for 6 months it was my first time owning a car on my own i did everything all by myself so how come it was so easy for me to purchase that car on my own but not when it came to purchasing a vehicle here.... I had seen a listing for a car at this dealership at a reasonable price seemed nice and all until I actually got to the dealership, they really didn't tell me anything that was going on with the car like the broken tire sensor, the broken glove box, the squeaky windows, the connections of the power of the car, giving me a key with a dying battery. anyways I ended up having to get a cosigner for my new car because this dealership was hardly willing to work with me but anyways having a cosigner was not supposed to be a problem who knew it would end up causing such a fuss!!!!! after purchasing the car, they had contacted me again about how they messed up my paperwork they told me one thing and told my cosigner another thing okay.... anyways so come to find out my supposedly new car starts having all these issues and while me and my cosigner are back at the dealership again, they still had all the paperwork WRONG anyways told me they fixed it I ended up making an appoint to get my car worked on. here's where the real fun begins!!!! so I get to my appointment can't find anything in the system with my name yippie anyways get that figured out I waited probably like 3-4 hours for a window squeak a glove box and a tire sensor and my screen all to find out all they did was replace my tire sensor and "fix" my window yeah my windows fixed but it looks like they took a metal sponge to it so now my whole window needs replaced!!! on my brand new car !!!!!!!! and mind you originally, they told me to go to another dealership.... like I'm sorry don't sell cars that aren't Volkswagens if you physically aren't capable of it??? anyways so I tried contacting the corporate and they told me they couldn't do anything because my car isn't a Volkswagen and it's a private owned dealership so like okay whatever anyways remember the paperwork issue??? yeah, they were supposed to send me and only me the payment papers for my auto loan and guess who they didn't get sent to ME yeah that's right!!!! I'm so done with this dealership I honestly don't ever want to go back there for anything no one there knows how to do a single thing, and no one should ever buy a car from here honestly because it is a terrible experience read more

had an excellent experience working with Charles Jenkins. From the moment I walked in, he was kind, patient, and genuinely focused on helping me find the right car -- not just making a sale. He took the time to answer all my questions, explain my options clearly, and made sure I felt comfortable with every step of the process. What really stood out was how much he cared about customer satisfaction. He listened to what I wanted, respected my budget, and made the entire experience stress-free and enjoyable. I never felt pressured -- only supported. If you're looking for someone honest, professional, and truly dedicated to making sure you leave happy, I highly recommend working with him. I couldn't be more satisfied with my Mini Cooper purchase! read more

Volkswagen of Fallston - Car Dealers Near Me - Fallston, Maryland

I am a 7x VW owner and I've purchased 3 of those vehicles from Cooks. Cooks is now owned by Sonic Automotive and I must say their online prices are very competitive although just like many of my experiences with Cooks sales, if Teena isn't there, re-think your business. I hate to cast shade on the sales team because they maybe simply awesome with our issue a result of inexperience, poor communication or tough luck. Bottom line, my daughter had a car lined up and had an appointment to finalize things only to have another salesperson steal it and sell it. My daughter arrived for her appointment only to see someone else driving the car away. I couldn't be more disappointed as I recommended this dealership. Two days later my daughter and I drove past Sonic and into Baltimore County. We arrived at a dealership anxious to meet our needs, exceed expectations and earn our business. Moving forward, we will likely utilize Michael the Sonic Service Mgr but avoid the salesroom at all cost unless Teena is working or .............. that sales-team culture changes! read more

Volkswagen of Fallston - Car Dealers Near Me - Fallston, Maryland

I purchased a car here, Philip helped me he was absolutely amazing never pressured me on making a decision and was able to get the price down lower the the KBB value for the car and helped me narrow it down to a practically new 2024 Jetta! I'll leave another review a year from now and say what I like about the car and what I might've been led astray on, but for now I'm absolutely loving every second! read more

Volkswagen of Fallston - 2024 Jetta SE 3,500 miles - Car Dealers Near Me - Fallston, Maryland

Felt shady all around, bough a vehicle and felt like I was dropped like a fly when I had a question about it after purchasing. Communication was horrible, the guy finalizing the deal was a complete jack a**. read more

Was in the market to look for another vehicle. After careful searching my husband found me 2 cars. Came to see the cars in question, and only of the 2 was available. The car was not in any way cleaned nor prepped for a test drive. There was hair and trash all over. There were personal items in the car as well as the trunk. Checked under the hood and there was sand and grit all in the engine area. Was beginning to give up when we saw another car on the lot with low miles, and we test drove that one. After talking with Cody, we started to crunch the numbers, while waiting we looked at other cars online and saw another car but it was not at there and would need to be transported. So we scheduled to come back to see it and test drive it. The next day, received a text from Cody to confirm if we were still coming for our appointment. I said yes. Then after working on some things, I called to talk to Cody regarding the sale details, but spoke with a manager, who informed me that they had direct connection with SECU but needed the fax # for the paperwork. The whole approach was starting to feel off. Yet was told Cody was with another customer and told he would call me in 10 min. Instead I got a text message hours later asking what time would I be there? When I texted back, asking was there a problem, received no reply. So I called to speak to him. The whole conversation felt like he didn't want our business and at that point I informed my husband and told me to cancel the appointment. I guess I was not the "right" customer for this location. Thank you for not so great customer service. read more

Sales person was a drone. He did nothing, knew nothing, was not any value add. If I didn't need a truck I would have never done business with them read more

The former ownership was much better. Was driving my car across country so I took it to the service dept. for a check up. They told me I needed to have the Brake system and cooling system flushed and that my rear brakes would need to be replaced soon. So after driving 2000 miles I thought I better take it to the local VW dealer. They said the brakes were fine and that neither would need to be replaced. They did say that my break fluid was very dirty and hadn't been changed and that the cooling system needed to be flushed. I went on line and pulled up my servicer report from Fallston and showed the Service tech. He said that no way either of them were flushed and replaced, they were way too dirty. It does all seem to fit, the Fallston Service dept. was a mess with remodeling, 3 different people asked me, after I brought the car in and was sitting there for an hour or so, why I was there. They did that to 2 other people in the waiting area. I won't be going back. read more

Worked with Brandon. Stereotypical salesman, says what he has to stringing you along while working other customers. When finally my turn, the overhyped became reality. I left rather than re-engage after his overpromises turned me off. #disingenuous #stereotypical #greedy #selfish Heritage Volkswagen has a much bigger selection and appreciated the opportunity I brought. read more

Worst customer service I have ever experienced! Will never be back!!! Managers, total lack of any customer service / sales experience. Managers refused to correct THEIR mistake. After leaving Cook we went down the road to Jones Toyota and bought a 2020 RAV4 for my daughter. read more

Volkswagen of Fallston - Went to Jones and bought a 2020 RAV4 after leaving Cook looking at used Tiguan. Had a great experience at Jones - Car Dealers Near Me - Fallston, Maryland

Well, my family has always been loyal to VW and this dealership in the past, no longer. I recently leased a car on a 4 year/10k mile option. On leasing it was the show model and had a few thousand miles on it already. On the lease, it reflected only a couple hundred. I asked them to change this before signing but I got reassurance from multiple employees that this would be done on the official copy and that it would be noted in my file, that I was not to worry about it. I figured this could be a problem, but chose to trust this company, that my family has done business with many times before. Upon returning my lease, of course there was no record of this mileage and despite being careful for 4 years not to go over mileage, I had to pay large fees ~500 bucks at the end for going over mileage. I couldn't care less about the money, but it is clear dishonesty and predatory leasing. I will never use this company again and I will likely never purchase or lease VW again, because of this dishonesty. When I brought it up with the VW company, they said it was a local dealer issue and they would not help. I have since convinced my family to no longer purchase or lease through this dealership, and they are happy getting their VWs elsewhere. Be careful and make sure you do not trust any word of mouth from this company if leasing or buying. read more

Teena was amazing. She made the process fast and painless. Everything was ready when I arrived and it was by appointment so I didn't have to worry about coming in contact with many people during covid!! I really needed a midsize vehicle for my 9 month old. Thank you Teena! read more

Went for a oil change for a 2012 Golf R. Had to return because I had white smoke out of my exhaust pipes. So I check the dip stick; and the oil level was way over the max line. The tech poured in 5.8 quarts instead of 4.9 quarts which is what the book calls for. I call up the advisor he said bring it back. I said should I have it towed or drive it? He said drive it. They drained some oil not sure if it was they the oil plug in the pan, or a extractor thru the dip stick housing. They got oil everywhere on the inside of my cabin, I had to go inside for a 3rd and a 4th time to get the mess cleaned up.. I am worried about engine damage from this much oil in the engine. I can't believe the tech didn't have the mental capacity to check my cars oil capacity. Worst service experience in all 32 years of living in earth: read more

Do NOT do business with this dealership! They will lie, cheat & steal to make a sale! I was sent advertising to bring in my leased vehicle and trade it for a buy for the same monthly payment & no money down, so I went in to check it out. When the deal would to work as advertised, evidently the salesman just went with it and lead us to believe my leased vehicle was being traded although he took it as a "turn in". We knew nothing about this until we started receiving letters and calls from a collection agency for the remainder of the lease amount! I have been fighting them for years and just getting the run around! The owner who knows this has been a long time issue has yet to reach out or meet w me! He needs to stand behind his employees and take responsibility instead of hiding like a coward! They will manipulate anything in your deal to make the sale, they are great at burying things and then saying they no longer have access to any documents!? They are as crooked as they come read more

If I could give this review a NEGATIVE star I would. I have never dealt with more incompetent people in my life. DO NOT BUY A CAR FROM THIS DEALERSHIP!! 2 weeks after we got my wife's car, we found out her monthly payment wasn't what was promised/agreed to, the car was so filthy when we picked it up (brand new car!) that I had to go get it detailed, they still haven't paid off her old car so we've been awarded late fees on that, nobody bothered to walk us through the car and explain how features work. NOBODY has any accountability here, all they do is pass the issue to the next guy and REFUSE to return any phone calls. Then, and this is the best part, a "Sales Manager" at this location told me to "take my issues up with a lawyer". I could not advise against doing any business here any stronger. DO NOT DEAL WITH COOK VOLKSWAGEN unless you want a nightmare scenario like myself. I only wish I had read the reviews before we went in and made the purchase. read more

If there was an option to give zero stars, I would. This dealership is full of scummy salesmen. Even a person worked there for 4 years said so, he said they try to avoid any warranty work as much as possible. Went there to buy a used vehicle, filled out the credit application, had 4 thousand to put down, but they chose someone who didn't even have any money to put down. They wouldn't even accept my credit application. Pretty discriminatory if you ask me. - 2 days later Brendan calls me and says he has another car I would be interested in, I told him I'm buying from another dealership. He continues to tell me I should buy from them, and not a non VW dealer. I told him I am buying from a VW dealership, just not theirs. He told me in these exact words, "You might know how to shop for cars but it seems you don't know manners." Then he continues to argue with me saying "I actually think its funny a 21 year old with an onlyfans is trying to tell me we are scummy." Did not know Cook lets their employees not only talk to customers like this but argue with them? Good thing I'm a Paralegal at a law firm right? - As you all can see how defensive this dealership gets when someone bad mouths them, must be because they don't want people to know the truth... Smart people will see through their bs. (: Good day to all! read more

Volkswagen of Fallston - Car Dealers Near Me - Fallston, Maryland

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Their new car sales dept is good. I see a lot of reviews talking about used car sales, so I can't reference that since I didn't buy a used car here. But my experience buying a new car was good. Teena was my salesperson and she took care of me. Their service dept is great too. Tim, the manager of the service dept, is very friendly and takes good care of his customers. read more

This review is applicable to purchasing a used vehicle at Cook Volkswagen. Most internet prices do not include fees for taxes/tags, this is to be expected. However, be aware that Cook will include an additional $1500-$2000 on top of the Internet price for their used inventory, in some cases the cost is warranted. When you are looking for used vehicle, this cost difference can be a deal breaker and be extremely frustrating as you will only be made aware just before you are ready to purchase (unless you know to ask ahead of time, so for your own sake, ASK up front or come prepared knowing the fee is there). Per Yelp responses, they will apologize for not communicating effectively, but this obviously has not made a positive change to their process. It is not the fault of an individual sales person, it is the responsibility of the owner of the business to change their sales tactics. If Cook's wants to improve, include a notice of the fees in the disclaimer or adjust your internet price to be fair. People generally spend a serious amount of time researching and filtering vehicles based on cost before making a commitment, these purchases are not trivial to most. You are wasting everyone's time and attempting to take advantage of your potential customers by disclosing this so late in the process. PS - If you were the sales person I had to communicate with earlier today, sorry for being unpleasant, it is really not your fault. To the business, you may not have lost the sale if this information could have been discovered much earlier in the process. It was a fine car, ultimately fairly priced, but I did not appreciate the tactics and instead gave the business to a dealer that provided a better experience. read more

I recommend that you do NOT buy a car from this dealership; especially if you are a woman. The sales and finance departments will seem worthy of your business when you first start working with them, but just wait. You'll be overcharged, unacknowledged and you will waste hours of your time because of their laziness and lack of professionalism. The service department, on the other hand, was always responsive, honest, and reliable. The sales and finance staff should intern with the service department to learn some valuable skills. With so many car dealerships around I really don't know why this place stays in business. read more

Sales person Mike is the Best I went to the dealership with no credit and only $1000 down.I was greeted at the front ddor by a salesperson by the name of Mike Hamilton.He said that he would do his best to help me out.After about a hour he was able to get me approved.I was very happy that he did not give up and because of him I got the car. I was very thankful and I would recommend this dealership to everybody!! read more

CONSIDER YOURSELF WARNED: If you have an appointment for a repair, confirm with the Service Associate that having an appointment does, in fact, mean that your car will be worked on. I dropped my car off for a repair (the part was ordered and arrived) at 10am. At 4pm, I returned to only hear from the Service Associate, "Unfortunately, the technician couldn't get to your car today". No apology... no explanation. I e-mailed the General Manager, Frank Shaffer, and never received a response. Also suspicious that I never received a Customer Survey inquiring about that visit??????????? I consistently have received Customer Surveys with every visit to the dealer. If ONLY giving less than 1 star was an option.......... read more

Found my dream vehicle to be a second vehicle at a great price online at this dealership. Submitted app, was contacted the following Monday morning. Received multiple alerts indicating credit was hit by dealership. Got a callback requesting paystubs, provided requested documents. No follow up. Reached out to the salesman and was advised sales mgr would be contacting me soon. Received additional alerts indicating credit was hit again by dealership. Salesman contacts me requesting additional information (employment status, additional paystub/salary, etc.) and inquires about my salary. I advise him that I have been employed with same employer for 5+yrs, he then says the salary entered into application didn't add up. I inquire how and I further explained the application explicitly indicated gross income, not net income and so that's the figure that was entered into the application and also volunteered information (already public knowledge) advised him of increased salary effective Nov 1. He says sales manager or him will followup soon. No one reached out to me from that point, and I am still receiving multiple alerts further damaging my credit yet no vehicle, no followup, nothing. All this and I never even got to test drive the vehicle (dealership is about 40+ miles from my house hence why everything was done online). Would not recommend this dealership! read more

I have had the worst experience with this dealership. They will lie to make a sale and they are not responsive. Brandon sold me a car and told me that I couldn't purchase the vehicle without the "Premium Plus Appearance Protection" because they apply it to all new and used cars. He explained that scratches and paint chips are covered, I found out that neither of those are covered. Fast forward a couple months, my financial institution is contacting me because they did not send the title and despite the many letters that were sent to this car dealership, they have not responded. I have contacted their parent company, sonic automotive, and to no surprise, no one answers the phone or emails. All in all, I have had the worst car buying experience and I now regret purchasing my vehicle from them. I wish I could give them no stars or even negative stars. Don't waste your time or money. Beware of the "Premium Plus Appearance Protection", it is a scam. read more

I have purchased 3 cars from here and I've loved them all! Teena has sold me 2 of them and she is amazing. She works hard to get me the best rates and is always very responsive and helpful. Highly recommend! read more

They are rip-offs. Trying to charge $800+ for reconditioning and over $500 for some other bogus charge. Stay away!

I had the best experience buying a car at this dealership. Teena did such an amazing job finding the perfect car, that was in our price range. I would recommend this dealership & having Teena help you find the perfect car. read more

In light of the manager's response, I want to be clear about something: It's not that they were ever "unclear" about this. they LIED. about the price. They were LIARS, plain and clear. Where did they lie? 1) Telling me I had to pay $600 for freight (have you EVER seen this for a used car at a dealership before? I haven't. When I asked for a receipt or ANY evidence to suggest the car was frieghted from somewhere, the guy REFUSED to provide anything. Probably because it wasn't freighted. 2) They tried to charge an extra almost ~$500 for reconditioning. This is pretty standard, except the car was VERY CLEARLY never reconditioned. The biggest, most heinous, obvious lie though: When they tried to charge $1300 for state inspection. THAT'S NOT A MISUNDERSTANDING, THAT'S A LIE. STATE INSPECTION IN MARYLAND COSTS NOWHERE NEAR THAT MUCH. YOU TRIED TO SCAM ME, JUST AS YOU TRIED TO SCAM EVERYONE ELSE HERE WHO WROTE A REVIEW ABOUT YOU. I asked to see a receipt for that and what they showed me was the reciept for getting the car repaired! It had nothing to do with the state inspection. So no, you weren't "unclear". you were damn liars. ______________ the short version is what everyone else is saying - they're a bunch of crooks. These people are the reason that used car dealers have the reputation they have. One of the highlights for me was when they tried to tell my little sister that the MD state inspection on her car was almost $1,300. I asked to see a receipt for that and he eventually came back with one that didn't have anything to do with the inspection - it was a receipt for repairs and changes they made to the car. IT WAS COMPLETELY DIFFERENT FROM THE INSPECTION. THEY WERE JUST TRYING TO SCAM HER. ---- I went to help my little sister buy a car (first time car buyer and all). We drove an hour and a half out to this place. we do a quick test drive and the car hadn't even been cleaned or detailed. the car had been on the lot for days, they were selling it, and it had not been cleaned or anything. wasn't even certified pre-owned. Anyway, the price they listed online was just shy of $12K. Once we start talking to the guy and he adds all the fees and taxes, it's up to $15k. I tell him pretty darn quick that I understand not putting all of the taxes online is one thing, but trying to add 25% to the cost is something else altogether. He said "some of that is tax! we can't do anything about that!". Tax was just 5.3%. Where the hell does the other 19.7% come from? My guess is satan, because no kind and loving god would allow a car dealership with practices like this to stay in business. Of course we ended up not buying the car. Why would we? If you can't trust them on basic things like HOW MUCH A CAR COSTS, then you sure as heck can't trust them on the quality of the car. read more

Buying a car is not an easy experience. you always worry that you might get taken advantage of. Well no worries, if you buy a car from this place you WILL GET TAKEN ADVANTAGE OF. All of the other poor reviews about this place are 100% correct. How can they list a used car for $6,000 and then tell you that after their "costs" the total price for the car is $9,500. Are you effing kidding me. Never ever ever ever go here. read more

We drove 1.5hr to this dealership to check out a used car listed online at $10,699. Unfortunately Clarence was the salesman. They did not honor the Internet price & after they added in additional commission of $2500, MD inspection, tax, title, tags, etc. the bottom line was $14,699! I was pre-approved & was ready to buy but had to walk away. Only willing to decrease price by $600. False Advertising!!!! read more

Oh, and did I mention they were charging me a dollar for each tire on the Passat. WTF is that all about?!?!

WOW, I wish I read these reviews before driving an hour to this place, because here comes more of that same.. My boyfriend and I went to this dealership after finding a Jetta we were interested in on cars.com. The car was listed at $5,695. We took the car for a test drive, everything was checking out (mostly- the heat didn't work), and once we were done with pleasantries, we went inside to talk business. Once we got down to numbers, our $5,695 car instantly DOUBLED to $10,785. DOUBLED. Like, 2x the price he told us.. Like, almost $5000 more.. WTF, what just happened? He attempted to skim over this minor detail, talking fast, but we said woah, hold the phone, how does that work? Our salesman turned to computer monitor towards us, dickishly, the cars.com ad pulled up, and pointed under the price to where it stated 'does not include tax, tags, title and dealership fees'. Okay,obviously buddy, but that doesn't account for $5000. When we asked for a breakdown of the price, our salesman told us, "Aw figuring that stuff out is like rocket science, I don't even know how to do it! [hearty chuckle] That's why I leave it to the big wigs over there in financing! [points] [runs away to financing avoiding more questions]" 'Rocket science'? Seriously? To make a list that says car = this price, tax = this price, etc? Now he was getting condescending. We told our salesman (before numbers were flying) we would either buy the car outright or get a loan from Pentagon Federal. He insisted we apply for financing, just to see the comparative rates; long story short- the first APR he brought back to us was 15%. I kid you not. (Side-note: If we were blind, deaf, and dumb and took that rate, car price is now tripled.) After reallllly pulling some strings, talking to some friends, breaking some rules, you know, all that nice stuff they don't do for just anyone- they got it down to 10%, then to 7.5%, as we were pulling out of the parking lot he ran up to our car and told us man, he would be in some trouble, but he knew we loved the car, so he could do 5%. Resisting the urge to run him over, we left. They then called both of our cellphones several times. Random notes: -Our salesman told us mid-chuckle, sandwiched between lots of costs he was throwing around, maybe hoping that we wouldn't catch it, that the MD state inspection costs $1,500. Yep. -Our guy kept mentioning that he was a 'Christian fellow', this seriously came up several times, unsolicited, in less than an hour. I think this was a tactic to make us think, 'Hey! A man of god! He would never dick us over!' -We wanted to buy the car outright initially (before knowing the price was twice the listing), an idea that they did not acknowledge, entertain, nor touch on. When we insisted, our salesman kept throwing lower APRs at us. The bottom line is when they saw we were a young couple, new to car buying, the blind-leading-the-blind, they turned into rabid dogs smelling blood and shamelessly treated us like idiots while smiling through their teeth at us. We all know used car salesmen cliché, but man, they truly embodied it. We bought a similarly-priced car yesterday from a different dealer and after all was said and done, the price went up only $700. Run awaaaayyyy! read more

Avoid this place if you can. I echo the others here in the frustration of buying a used car from them. Wish I had read these reviews before. They will charge you 2-3k more than the sticker price as a tactic. You can talk them down and (knowing from my car research) we did end up with a great deal on our car. In the deal we negotiated some repairs, such as some upholstery fixes etc. Getting the list of repairs done has been painful, to say the least. I'm now on my second visit for repairs and the guy we bought the car from isn't even here and didn't bother to tell me. On my first visit, the car was here for 3 days and they fixed one thing. On this visit I've now learned I will have to come back a third time. After that, I will never ever come here again. Horrible communication (aka lies) and if you want the stuff the promise, be prepared to be annoying about it or they'll never do it. read more

I inquired about a vehicle. The sales guy said what everyone else claimed. Reconditioning fee? LOL! The BBB should be closing you guys down. COOK is misspelled btw..It's actually CROOKED. read more

When I bought my 2012 challenger there they had it listed for like 24k , I asked the sales man if I trade in my vehicle , what would be my price and he said 25k, I'm like so it's higher than listed , did not make any sense. They completely raised the price on the challenger, anyone purchasing vehicles form here, look at the contract 100% before you sign so you can see what the total cost is and don't take their word for it , they are dishonest people and I will never go back again for any quote or a purchase. read more

Unethical business practices, lied about pricing, kept trying to rip me off on a VW I was going to buy but I said NO DEAL, and you should too. Avoid this place, much better dealerships to buy from that aren't sleazy. read more

I agreed with the reviews regarding the used car sales department. It's ridiculous how they charged you for freight, inspection fee and reconditioning fee. Inspection fee costs $1,500, which sounds really crazy considering it should been inspected BEFORE it got to the dealership. Freight fee costs $500. Why would the freight fee be included when it is already at the dealership. The purchaser is not the one who paid to get it ship to the dealership. Recondition fee costs $500. Well, I got my car from this dealership. The salesperson, Mike Hamilton, told me they will install new navigation and make it looks new. When I got it, it looked just like when I tested drive it. Plus, the navigation is not even install on the car. Lesson Learned: Never buy a car from this dealership again. If you do, I hope you don't pay like I did. It is such disappointment how the dealership greedily took all the money like this. Now wonder you got horrible rate for services and sales. PS. The part and auto repair department is really good at taking care of customer. Thumbs up to Crystal for ensuring me about the problem about the car. read more

My experience with this dealership was fantastic. Teena is an excellent salesperson: welcoming and professional. It is too bad Yelp mostly attracts the bad reviews, but I am sure there are many satisfied customers. I arranged the purchase (Passat SE) by phone from Massachusetts, then flew down to pick it up. Everything was ready and organized for me when I arrived. It was completely enjoyable and smooth transaction. A Note to Buyers: If you choose to by a new car from any dealership, do your research, but know that the price is always 3-4 thousand more than advertised due to various fees/taxes. That's the way life is, just deal with it. What's more important is finding a pleasant salesperson (Teena). read more

Honest and dedicated sales team at this dealership. I was fortunate enough to secure a 2016 Golf R from Cook Volkswagen. Even though I was purchasing out of state, they made the transaction very easy. Marwan and Joshua provided me updates at each stage of the transaction. Very friendly and straight forward, they did everything they could to secure a solid financing deal with my credit. I even got to speak with the general manager who was very respectful. Buying a new car is never an easy experience, and there has to be negotiation involved. Anyone expecting to go to a dealership and getting the absolute lowest price straight off the bat has no idea how a car dealership works. These guys were open and straight forward about pricing and we agreed on a final price we could both digest. I've purchased several cars, including going through brokers, and this was a great experience in my book. read more

We took a 2005 Toauge VW to Cooks VW, to see if the car was in good enough shape to buy. We were told that yes except for some maintenance issues (Needed a timing belt change and new brakes ) which we paid around $3000.00. When we picked the car up , it ran very bad and rough. We notified Adam at Cooks a few hours after pickup, they told us they are a family owned company and would take care of it. When we took car to dealership, there was a part was broken in front of motor. Since they were the only one working on motor they had to be the one who broke it. They charged us another $300.00 to repair something they broke, with a part that came out a junkyard They did the initial inspection and if the part up front was originally broken it would have been addressed. read more