I had to return to the body shop a handful of times for them to properly finish the repair. They…read morewere dishonest about the work they did up until the point that I could prove it. I ended up speaking with Jim who told me "I can make or break this repair for you" when I was upset about the lies and poor workmanship. We eventually got to better footing but I cannot in good faith give a good rating when the fourth visit started off with "I can make or break this for you". That is a threat. If you go here, double check that they replaced what they said they replaced. Ask for your old parts. If you don't have the smarts to catch them you might be getting screwed.

I had my car towed to Jim's Body shop because it blew the water pump. The entire staff was friendly…read moreand very accommodating, they provided me with a loaner and stayed on top of the repairs in a timely manner. The quote was right on target and I am thrilled to have my vehicle back in working order. They even washed it for me!!! Kudos to the entire staff! Thank You!!!

Got ahold of us about our car. We discussed what were the next steps. So happy for their guidance…read more On hold for the moment.

From the owner: We are here for your Auto damages of all sorts from that accidental ding from that car that parked…read morenext to you at the store all the way to that pesky deer that jumps out. We even do the bigger things such as those scary car accidents or just your average restoration. Yes we do out of pocket and also insurance work.

I have taken multiple foreign vehicles to Heritage collision for body/paint work and I won't take…read moremy vehicles anywhere else! Best shop in central MI for body work!

When my vehicle was backed into in a parking lot at work, originally, I wanted to take it into a…read morelarge dealership that was well known. When the estimator at this large dealership made it clear that I was interrupting his lunch, I asked around and was told to check out Heritage! Skeptical at first and anxious for my car to get fixed, I took the vehicle in. I watched as two of the employees inspected my vehicle inside and out! I have never seen a more thorough inspection in my life! When I went to pick up my car after it was done, I could not believe how beautiful it looked! The car was completely detailed and looked like it had just come off of the new car lot! I will never take my vehicle anywhere else for any services! These guys have bent over backwards to make sure that I was completely satisfied the entire time! Thanks you Manager Brandon, Aaron and the entire Heritage crew for treating both me and my vehicle with such respect! You guys rock!

Still going strong. Absolutely the best place in town for car servicing. I trust them completely.read more

Went to go change my oil and managed to strip my drain plug. Apparently the tech at the dealer that…read moredid the last one went a little torque-happy. I called these guys to see if they could help me out with getting the bolt out, assuming it'd be a weird request. They were happy to have my come in, though, and took care of the oil change for me while they were at it. Since I already had the oil, filter, and replacement plug they only charged me $10! Everyone who I spoke to was friendly and seemed to genuinely enjoy their work. Bonus points for knowing how to drive a stick (you'd be surprised how often employees tire/car places no one that can). I would definitely recommend them to a friend!

Been going there for years. They are amazing and honest. Perfect work. Highly recommend.read more

Josh and the rest of the staff at J&J are fantastic! Fair prices, quality work, all completed in a…read moretimely manner. From auto repairs to body work, I trust them completely with our vehicles! Highly recommend.

Came in with a bit of a tire emergency. We were trying to sell my girlfriend's mom's car while in…read moretown and found a last minute flat. The service team jumped on it right away (before 9am). By 9:45, we were out the door with a fixed tire for the sale. Thanks to Jim and the rest of the team for taking care of us so expediently.

From the owner: We offer free estimates, we work on all make and model vehicles, work with all insurances. Repair…read morervs and marine, and offer a wide variety of vehicle accessories as well as rust proof undercoating and spray in bedliners.

Workmanship is "standard". Customer service is "poor". Maintaining quoted timeline and in budget is…read more"bad". My project went twice as long as promised, and cost me twice as much as what I was quoted. Furthermore, things I was promised were not completed. I was to the point I just wanted my truck out of their shop. The shop is messy and unorganized. Trying to speak to Dan (who has a hearing aid) is impossible. Dan is a nice guy but promises bigger than he can deliver. Overall, the work was o.k., it'll just take awhile to get the bad taste for the overall process to heal....

From the owner: Here at Neeley's Restoration we offer comprehensive repair and restoration services to keep your…read morevehicles in great condition. We offer custom frame repairs and specialize in custom projects to make your dream a reality. With manufactures of high quality aftermarket parts, or custom fabricated in our shop we can build your off road dream or ground pounding street machine. We also work with insurance companies for collision services and aftermarket warranty companies for your service work. With fair estimates, friendly staff and trained technicians we are ready to help.

I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

The estimate went well. We wanted the estimate to replace rocker panels that were rusted out. The…read morepassenger door also needed to be replaced due to rust along the bottom of the door. Our Dodge Ram 1500 is a 2014. The estimator didn't want our business because the total was $32,685. Not worth his time or ours.

Someone backed into my car and scraped the front fender. I went to several places for estimates on…read morerepainting. Most wanted to tack on extra charges to also repaint the door and bumper. Suderman's gave a much more competitive price and only repainted the fender. They touched up the TINY scrape on the bumper by hand (this was my preference). They finished earlier than estimated, and the fender paint matches perfectly. The car looks great, you can't even tell that any work was done! I will return to Suderman's for any future body work.

I've been going here for years. Body work is quite good. Can be competitively priced. However, be…read moresure to get an estimate before hand. Mechanical work is ok. My sense is that they do try to do a good, honest job. Most everything I've taken a car in for has been fixed. However, sometimes, I've had to take the car back again because the job was not complete. So inspect carefully for a few days after you get the car back. They will pick up and deliver; have loaner cars available. Less expensive than dealers. However, it is very important to get a precise estimate from Sudermans first before proceeding, and instruct them to call if they find anything else that needs fixing to give an estimate before proceeding.

We needed an upgrade for our home. We chose some speakers and automatic blinds…read more.. We recommend this company to many. They do great work with audio and video! They have been affordable and on time (It was a several day project). From Elk Rapids to Mid-Michigan(our second home) or Chicago where we currently live, this is the company I trust. They even do automation blinds with Savant systems, I cannot wait to try those next!

Ben and his guys provide great knowledge and service in making your car, boat, home the envy of…read moreeveryone around.