Amazing service! A few months ago I cracked my windshield by punching a spider that was…read moreinside(stupid, I know, but I hate spiders). That left a crack on my windshield that ended up increasing in size over time. After calling various business around Grand Rapids for repair quotes, I decided on Orion since it was the cheapest. I had an appointment the next morning and they got to work on my car straight away. It was a 2 hour wait, one hour to install and another to let the adhesive dry. I had to leave the black tape on for 3 days. I paid $230 flat to replace my entire my entire windshield for a new one. I definitely will be returning if more spiders show up in my car!

They came to my house the next day! Only cost a total of $286, way cheaper than I was expecting…read more The guy was friendly and had everything done in under an hour.

I had issues with my trailer hitch wiring. I contacted them and they were able to get me in within…read morea reasonable amount of time. Joe is super friendly! And very reasonably priced! I had a fantastic experience here and would highly recommend them

Highly unprofessional.. I'm usually not one to complain, I let things slip often times because I…read moretry to be understanding but this place really struck a nerve with me. To make a long story short - I purchased a vehicle from a Ford dealership and put into the purchase agreement to have an auto starter installed. They sent me to Auto Accessories and more a few days after buying my car. I noticed that after the install my car headlights would stay on for 10-15+ minutes. I didn't know any better but thought this was a little weird. I let it slip as I often do. The first winter I had the car, the battery would completely drain everyday due to the headlights staying on and it being too cold for the car to handle. Thought it was the battery so I replaced it. It made it through the next summer and once again it was dying every day in the winter. I knew then it had to be the auto starter. I contacted the Ford dealership looking for contact info for the business that installed my auto start - Auto accessories and more. I called and spoke to Joe who insisted it was not the auto start but he would take a look. I brought it in and he said it was my headlight switch. I was a little shocked as I really thought it had to do with the auto start. Joe said he would order the headlight switch for me and install it. Of course I said yes please as my car had been dying repeatably for days at that point. A week went by and I gave Joe a call, he reassured me that it was on its way. I understood because I figured it was a COVID back up mail issue. Another week went by and I truly hate to call and pester people but my car was dying EVERYWHERE. The gas station, grocery stores, work. I was late almost everyday to work for atleast a week and a half. I purchased a car jump starter and even that eventually couldn't jump my super dead battery. So I purchased a car battery charger, which I used to charge my battery every single night so it would start in the morning. But it still had to be jumped everyday after work and forget going to a grocery store. I have a 2 year old and refuse to be stranded in negative degrees with him in my car. Anyways, I called again I'd say maybe 2-3 more times and it seemed like he was avoiding my specific calls so I had my boyfriend call him and he answered. He told my boyfriend he "couldn't rush Ford" for the part he had ordered. I understood again even though it had then been 3 weeks since he ordered the part. I let a few more days go by until I finally decided to call Ford myself. I asked to speak with a parts guy about the estimated arrival of my part who told me that the last time that specific part had been ordered was in October. I knew then that auto accessories and more never even ordered the part and had been leading me on for 3+ weeks. The parts guy from Ford told me he could have the part in in 2 days so of course once again I said yes, sick and tired of my car being unreliable. The part came in, Ford quoted me over $100 to install. I was over it and just wanted it done. After installing the headlight switch, it did not fix the issue at all. In fact Ford told me they think it did nothing to help the car at all. So my car continued to die everyday. I reached out to the manager at Ford letting him know everything I had been through with Joe from auto accessories and more. After much back and fourth between Ford and I, they eventually offered to disable my auto starter. Even though the auto starter is something I wanted from the beginning and the reason I purchased the car, I agreed and wanted it taken out so this would all end. Immediately after taking the auto starter out, my headlights shut off like they should and not after 10-15+ minutes. I had to purchase a new battery after as well after having to jump it countless times. Ford told me it was definitely the auto starter causing all of my issues. From what I can understand through Ford, Joe continued to deny it was the auto starter through this. I am highly disappointed that I was treated this way and that Auto accessories and more did not care to even apologize.

Ted really knows what he's doing - I scheduled my appointment and he had a good amount of…read moreavailability....I was able to get in within a weeks notice. The appointment only took ~1.5 hours, and I was able to work in the lobby while he worked on my car (and I could also watch him do it if I wanted to.) He was very transparent and did quality work! The tint job also has a warranty which is great and unique! He gave me exactly what I was looking for, for a great price point, too!

Did an amazing job on my truck. I have used them for years, always top quality work and products…read moreand a great price.

When I was looking for a classic auto glass installation company to replace my windshield for my…read more1972 Chevelle . Westsider was the first company that came up. I know why. John was very cordial on his texts telling me price, availability and timeframe of when he could install. His puncuality on my day was spot on. Had very friendly conversations while he was performing his work. The results were perfect. Truly a artist in his work. Would highly recommend him for the job.

Prompt, professional and very convenient. Just needed a stone chip repair. Done in less than 30:00…read morecan't even tell where the repair was made. Awesome work, reasonable price.

Mathew is super talented and help us get our vehicle back in great shape the level of excellence is…read morefar above the average shop! Mathew check everything out and gave us recommendations on what needs to be addressed right now and what is a need down the road! Excellent customer service and I would highly recommend this auto repair shop you will be glad you used them!

I've gone to Cascade Hills for years with Andy & Mark -- they were awesome. But my experience with…read morenew ownership was not good. Had my car in for an AC repair and oil change (using a jug of Mobil1 oil and a filter I provided). They overfilled the oil (used entire jug, vs. filling and checking). I asked why. The response was 'we filled it to the specs'; I pointed out that it never takes the full 5.1 quarts after a change; I've never needed more than 4.5 to get the dip stick level right. He then said that my dip stick was the wrong part and therefore inaccurate... not true. (I even checked the dipstick part to verify it was the right one.) I also called later and found that they will no longer accept customer supplied parts for repair, unlike Andy & Mark's policy.

The staff was wonderful. The repair was done and the price was under the estimate, so very…read morethankful.

They are very honest mechanics with the mechanical knowledge to care for our vehicles. We respect…read morethem as quality workers and consider their prices fair.

Josh and Ben are so nice! They don't take advantage of you because you have a foreign car…read more I'll Always take my Audi to them. Price was excellent and so was everyone there! Thanks Guys!

I recently purchased a 1991 Mercedes Benz 560SEL from Garage Kept Motors. According to the CARFAX,…read morethis car had been serviced by German Auto Service in 2024, 2025 and 2026, two months before I purchased the car. Since I live in Florida and because German Auto Service was familiar with the car, I called and wanted to talk with someone who knew the car. Josh returned my call and he assured me that other than an interior door handle the car was in great condition. I then asked if I needed them to perform a pre-purchase inspection and he told me that it was not necessary. I'm not blaming German Auto Service for the fact that the car was delivered without the air conditioning in working order but that is not the end of the problems. European Starr, a service facility in Sarasota, Florida who specializes in classic Mercedes Benz cars has just given me the four page list of what is wrong with the car which totals to just over $12,000. Needless to say, if Josh had been honest with me or told me that they would do a pre-purchase inspection, I would not be in this situation now. They are not 100% to blame as Garage Kept Motors also claimed the car was perfect.

I drive by this place every day and never thought to bring my car in but now that I have gone I am…read moreglad I did. I brought in my 2014 CLA for an oil change and it was an overall great experience. I was able to schedule my appointment ahead of time and dropped off my car first thing in the morning. They helped me straight away and even offered a courtesy shuttle. They called me a couple hours later and my car was done. The prices are fair and it was good to know that they have specializations for most German cars. Overall great service and better prices than the dealerships.

Currently driving my Honda fit cross country and unfortunately had a run-in with a deer on the…read morehighway outside of Grand Rapids. Dave took it in and checked everything out, reattached the splashguard that was hanging off super quick - REALLY REALLY appreciated the speedy help and peace of mind!!!! Super grateful!!!