Full vehicle inspection on 4/25 because of my back passenger tire wobbling. Mentioned the ride quality was rough. Advisor was Andy Moore. RSG quoted me new upper and lower UCA, and alignment. Also, a wheel bearing replacement that they had already done previously (covered under warranty). Asked for a suspension lift. Andy quoted me Bilsteins 6112/5160 w/ Icon RXT leaf pack w/ AAL, Dobinsons billet aluminum UCA, lower UCA , and an alignment. Total = $6,700. I approved the job and was informed that the vehicle would be completed on 5/1. After approving the work on 4/25, Andy said a part was backordered. They weren't expecting it until 5/3, and would complete the job then. Called after no update on 5/3, the backordered item had not been delivered and it was now expected to arrive 5/6 or 5/7. I was told again that when they received the part, the vehicle would be completed on the same day. I called EOD 5/6 after not receiving an update, part still hadn't been delivered. I called on 5/7, still no part. Then received no update on 5/8. I received a call on 5/9. My vehicle was complete and ready. Upon arrival, Drew asked if I had been given an update. Told him no. He said the wheel bearing job was a larger job than they realized. They had to replace 2 wheel bearings, wheel cylinder, wheel seal, and axle shaft. Was told this is what caused the delay because they had to order additional parts. All covered under warranty. If they just communicated these issues, I would have been more lenient with the amount of time they had my vehicle. But instead, I was provided with multiple failed commitment dates. Drew collected my payment of almost $7,000 and handed my keys to me. Before leaving the parking lot, I started the car and was met with multiple warning lights on the dash. The pre collision system and stability control system. I immediately went back in and asked if I needed to do something about it and he said I shouldn't be getting those alerts.After 20 minutes of diagnosing, Drew asked me if I had any of the alerts before my appointment with them( I did not have ANY warning lights). He then claims that he sees signs of rodents and has a concern they may have chewed the wiring. Which was confusing to hear for two reasons. One being that they had my vehicle for 2 weeks with nobody noticing the alerts on the dash when moving the vehicle around the lot or more importantly during the test drive they should be performing at the end of the job to assure my vehicle is safe. Secondly, they apparently did a full vehicle inspection on 4/25 yet I was only just now being informed that they see signs of rodents. He offered to let me take the vehicle and bring it back the following week or to just leave it. Feeling there was no other option, I left the vehicle. 5/13 and 5/14 they supposedly inspected and determined that the steering wheel angle sensor was bad and that they ordered a new one. After it arrives, I'm told they were sent a bad sensor and had to reorder it. Andy then informs me that the work they did would not have affected that sensor and I would need to pay but was told they would "take care of me". 8 days later after Ive paid the $6,700 invoice, I received a call on 5/17 that the sensor was good, installed, and the alerts had gone away. I was then provided a bill in the total of $692.05 and was informed that I was paying for the cost of the part with 1 hour of labor and that they were going to "eat" the 6 hours of labor they had done. 3 days later after having the vehicle, I realize my remote start does not work. I called RSG and their answer again is, none of the work we did would have affected that. I find it absolutely ridiculous that I spent that much money ultimately to be given my vehicle back with other issues that never existed before my visit. Feels like dirty, trashy, scam like business practices. read more