The staff were incredibly rude. I had a warranty replacement and I was treated as if me being there…read morewas a problem for them. All I can think of is how I would have reacted if someone spoke to my mother or sister like that. Unbelievable. I just needed a part replacement and you went out of your way to be absolutely rude. I have put some time between when this happened and making this review as I need to go to this store on occasion but I was treated so poorly that I felt uncomfortable. This was a male with blondish hair at the register. I didn't catch a name tag but he should not be employed at NAPA or in any customer service environment if that is how you treat a customer.

The new manager is a total moron. He couldn't even look up Marine grade fuel line. I had to go out…read moreto my car look it up and go back inside and show him. He tells me he has to charge me $20 dollars to order something that I can order online for free. The place is gone completely to hell.

This is a great location and they have taken exceptional care of my husband and I since we moved…read more They are kind, respect our time and make reasonable recommendations. All the service advisoirs are kind and excellent with communications. Joshua helped me with a complicated repair and even treated our doggo to a BarkBox, Chewbaru- a Subaru chewable for dogs! The waiting room is open, comfortable and has plenty of space to work. Bottom line- they care about your wallet and vehicle as though it was their own.

This place has such a mix of reviews that I just wasn't sure to come here or not. However, I'd…read morealready been to Schomp and Auto Nation Subaru for previous routine services and didn't like them at all so this was the next closest place... I have to say that I was pleasantly surprised! I was greeted, treated very nice (not like I was an inconvenience, like the other places I'd been). The place to drive my car in was easy to locate with signs and plenty of room to maneuver. Everything was clean and everyone seemed well organized. I was provided all the information I asked for, verbally and in writing, AND they even washed my car for me, before giving it back! All things that were not provided at other Subaru's around the Denver area. This is the kind of treatment I am used to and have come to expect from Subaru; glad I finally found one in the area that provides it. (I was previously in Northern Virginia where all of this is pretty standard). The story: I had an appointment, which I scheduled online, arrived and drove myself in and checked in with Joshua. He was very nice, actually read my online notes on what I wanted, told me it'd be an hour to an hour and a half (I had requested oil change, all fluids checked, and all systems inspection because my service contract was coming to an end soon and I wanted to ensure that no work was needed). We left and went for a walk around the neighborhood, came back about an hour later and sat in the waiting area. The waiting area is nice because it provides snacks and drinks (although I do wish something more interesting was on the TV's). Without having said anything that we were in there, Joshua came in and found me to give me an update on things. He must have seen us come back, which is nice that he was paying attention to that while busy with other customers too. My car did need an alignment which unfortunately took an additional hour (not sure why an alignment takes that long). Afterwards, Joshua came back and brought me out to explain everything. He even gave me an entire analysis write up they did on my car, which I never received from the other places either. Then pointed me to my car, which was brought inside, so I didn't have to wonder around outside looking for it; and it was even washed up for me. Finally, a Subaru that takes care of their customers! I will mention that the only reason I didn't give this a 5 star is because it took over 2 hours to do this work, which in my experience is excessive for someone who made an appointment and didn't just drop it off in the morning to have done anytime during the day. Normally this would be a lot more irritating as a I value my time, but this inconvenience was easy to overlook, given how well I was treated.

My family has been coming to this shop for nearly a decade! They operate with discipline and…read moreintegrity. Today, Jose Abril assisted me--he truly knows how to get things done right. When was the last time you spoke with a car repair shop that's straightforward and genuine? Drop by if you want quality workmanship. They pick up the phone and are honest. Would you rather pay more or less? If the job isn't done properly, it's useless! Appreciate Colorado Style!

I am a national supporter of Big O across many states. Realize the simplicity and auto-generated…read morenature of the 5 star reviews here. I gave this Big O two chances to do what they promised: same-day service. Both times the promise came directly from Todd. * Visit 1: Promised one-day. It took four days. No proactive updates. I had to chase them. * Visit 2: Again promised one-day. Later I was told "we actually can't take you in." That's two strikes. And as the saying goes, three strikes and you're out--but honestly, I'm already out. If a shop can't meet its own timeline twice in a row or the quality most Big O locations offer, the problem isn't my expectations; it's their scheduling, communication, and quality.

Zach and his team were extremely helpful with my vehicle. I had an issue with one of my lug nuts on…read moremy tire and they were amazing with getting me what I actually needed and charging me a fair price.

Updated Review: Absolutely Do NOT Trust This Brakes Plus…read more I'm updating my original review because things somehow got even worse. After Brakes Plus charged me $1,200 to "fix" a leak, my car was still leaking. I took it to a different mechanic for a second opinion, and he had to re-run every diagnostic just to figure out what Brakes Plus failed to repair. Guess what he found? The leak was coming from the exact area Brakes Plus supposedly fixed. Their repair wasn't just sloppy--it was flat-out wrong. The second mechanic had to repair their mistake, and I ended up paying another $800 to fix Brakes Plus' screw-up. To make matters worse, when I brought this to the manager's attention, he told me, "Send me the invoice and I'll see what we can do about reimbursement." Well, it's been almost two weeks and I've heard absolutely nothing. No update. No follow-up. No reimbursement. Just silence. And let's talk about what Brakes Plus tried to do when I brought my still-leaking car back to them: They attempted to charge me almost $4,000 for a "new leak" that didn't even exist. The second mechanic confirmed that what they wanted to charge me for was not the issue at all--the real problem was their original, poorly done $1,200 repair. So here's my warning to anyone considering this Brakes Plus: Don't. Just don't. I've been a loyal customer for over 8 years, and they still tried to take advantage of me, misdiagnose my car, overcharge me, and then ignore me when confronted with proof of their mistake. They caused the issue. Another mechanic fixed their mistake. And Brakes Plus is pretending like none of it happened. I will never bring my car back here again. A 1,200 repair that turned into $2,000 repair because of Brakes Plus!

very nice and honest people. try hey did great work at a reasonable price. i will come back when I…read moreneed work

Professional and priced competitively. They didn't try to sell me services or products I didn't…read moreneed. Up front pricing and work was done in a timely manner.

I have shopped here for the last 10 years and I have met the most friendliest ,knowledgeable…read morestaff.I so appreciate their smiles and willingness to help me from my windshield wiper , my brake pads and other items. I highly recommend this location

DO NOT BUY A BATTERY HERE! I'm a 30yr mechanic and know a…read morelittle about automobile's. I had the misfortune of receiving two bad batteries from this store. My vehicle was checked by them and confirmed not to be the cause of battery failure. The first one was replaced under warranty without issue however the second battery failed within 5 months and was verified inoperable by the store. O'Reilly refused to replace this battery and charged me $92 for a new battery that should have been covered by the warranty. THEIR BATTERIES ARE JUNK AND THEIR WARRANTY IS WORTHLESS in my humble opinion.

This guy Chance was there for me when I needed it most. My…read moreissue was $600 at the dealership and he got me the right stuff for $20 and some DIY tips. He was honest, knowledgeable and really saved me. Couple bucks and the trouble of dealership dealings. Great service Chance. Thanks! Go Dawgs!

Sherrie helped me figure out that my alternator is my problem. I need to be quick; she informed me…read morethat when the alternator goes, it takes the battery down, too! Thanks, Sherrie!

I bought a Dodge Ram 1500 from a dealer that recommended Accessor EASE to me. I had a 3" lift, 35"…read moretires and a Tonneau cover put on. Everything turned out even better than I could have thought. The truck was done in one day and looks great! I am extremely happy with the entire experience snd would recommend Accessor EASE to anyone wanting to lift or jazz up their Jeep or truck.

Left a couple messages and was never called back. I also stopped by the address and could not find…read morewhich unit to attempt to contact the business.