Absolutely disgusting behaviour - avoid this place. I am…read morehonestly furious with how I've been treated. I saw a car on ebay for sale and it was made out to seem from Paul Price Cars as the pictures advertised were at the front of the dealership. I purchased the car in full after viewing it at Paul Price Cars in Oldham and was provided with a warranty. Two months later, after only doing around 300 miles on the car, it had a problem with the brakes and callipers - yes he seems to have sorted the problem but the attitude he had was disgusting, the guy was rude and belittling, he kept saying he's "been doing this job too long, he knows what he's on about" and acting like I didn't know what I was talking about, even thought i was worried about the brakes on the car. When he returned the car to my grandad (as i was working at the time) my grandad questioned him making sure he had repaired the part, he shouted at my grandad saying there's nothing wrong with the car now. As he was leaving, after being very aggressive towards my grandad he threw my car keys on the floor and slammed the car door, forcing my grandad, a nearly 70 year old man, to then have to pick them up. - absolutely disgusting and unprofessional behaviour. When I bought the car he made it seem like a proper dealership sale, providing me with a receipt with his dealership name on the top, as well as being very friendly telling me to bring the car back if i have any problems or ever in the future needed work doing, but now there's an issue with the car he's saying it was a private sale. He told me I should of sorted this problem myself instead of returning to his dealership. I ended up having to pay for the work myself. To make things worse, he has now blocked my phone number and even said he would block my grandad's - this is how little he cares about after-sales support. The whole experience has been horrible. Rude, aggressive, dishonest - I wouldn't want anyone else to go through what I have. Stay away.

I had previously been to Arnold Clark, HPL Motors and The Car People before driving past on a whim…read more Those big dealers put me under loads of pressure to buy. Trying to sell me some bag of nails that had been sat on their forecourts for too long. I knew what I wanted in my mind but they kept dodging what I wanted and showed me something completely different which really, really irritated me. Buying a car is a big decision and I was made to feel that what I wanted wasn't right... when I stopped off at Paul Price, I met Mike who just let me know that if I needed him, he'd be in the office. I was free to roam. There are no "salesmen" here breathing down your neck waiting to earn their commission off you. I had a look around on my own for a good 20 minutes before going into the office to have a chat. Mike actually asked me "what car are you looking for?" So we had a chat and he gave me a few options before I said I liked one of the Astra's on the forecourt. He grabbed the keys, took me out for a test drive and explained everything about the car. Age, mileage, where they bought it from and everything in between! We got back to the office and I bought the car there and then! Since buying the car, I have taken it back for 2 services and MOT's and it's also had a couple of minor repairs done here. You just give them a ring, they ask when it's best for you to come down or they'll arrange collection and drop off and they get the job done quickly. The after sales care is truly outstanding! In the 2 years that I've been going to this garage, I have met Paul, Mike, Patrick and his younger brother (I've forgotten his name though!) and the mechanic himself, And I know that as soon as I need anything, I can give them a call and they'll get it sorted for me. I'm so happy I bought from this dealer... they've really got the customer at the heart of everything they do and it's like being welcomed into the family. My customer loyalty will now be with Paul Price. Keep up the amazing work

I found an amazing car at the car people Ashton under Lyne.it's a Nissan qashqai 1.5 dci.with loads…read moreof extra's to boot as well.bonus.I'm very happy guy now.;)

Have been extremely disappointed by the customer service I received. I had to ring them twice to…read moreenquire about the progress of my new MG3 which I was buying cash. Was told Simon Wright would ring me back and no 'phone call came. It seems as though my custom is not required and I should get my deposit back and purchase something elsewhere

Bought a car from them paid £500 deposit agreed pick up date was then told the car had a major…read moremechanical fault and they withdrew from the sale. Still waiting for my £500 back 3ninths later despite several phone calls.

bought a Porsche from them. drove 150 miles to collect and when I got home there were dents and…read moredamage to the paintwork. after weeks of phone calls, they did everything possible to try and evade and kind of payment towards putting it right. the damage was clearly there as the showroom photos showed and my partner collected whos eyesight isn't as good as mine. Dilan was evasive, didn't call when he said he would, argumentative and rude. mark was only slightly better but I think he knew I wasn't going to let this go. eventually got a payment towards having the repairs carried out but again had to chase the deposit money left for a V5 that we sent a week later that they claimed they didn't receive. I wouldn't use this garage again. they are not honest dealers and they like to wriggle their way out of things. if you buy a car that has a problem stand your ground. make sure you get what you want and go over the car with a magnifying glass.

I paid £3200 for a Kia soul in July 2023. In January 2024 I was told by numerous garages that the…read morecar is a death trap. Brakes and brake cables all failed. Fuel tank corroded badly and they informed us that the corrosion is extremely historic and no way should have passed mot. I got back to royal car sales to complain and they offered me £500 in part exchange against another

Do not use this dealer they never answer the phone when I called at parts the man just kept…read moreshrugging his shoulders saying -well !! When I asked why don't you ever answer the phone, so as you can tell customer service here is not a priority AVOID if possible use Bolton KIA instead

I've been meaning to review Smith Knight Fay for a while now, which is a dealership for Volkswagen…read morecars in Oldham, I think they do have a few other branches around the country too. This is quite a nice dealership, with a good size, stocking a good range of Volkswagen cars, including a 7 seater (can't remember the name), the Golf and the Passat (My favourite! - especially the new model!) They is a nice, good amount of cars to have a look at, unlocked inside the dealership and of course locked outside. They was a good amount of staff here, who seemed friendly enough, however they certainly didn't beat staff at other garages including RRG Skoda and RRG Peugeot in Rochdale. They did seem helpful, but didn't seem to stand out as much as other dealerships, and were simply average. This dealership is simply your above average dealership, which sells some nice Volkswagen cars, they have drink facilities so I feel a fair rating is 3 stars.

Either incompetent or corrupt. I took my VW for a safety recall recently. Coincidentally, there…read morewas an electrical fault that I had diagnosed as a relay fault. I asked them specifically to look at this, having told them it wasn't the fuses. 4 hours later I took a call from their customer disservice rep to inform me that after £96.00 worth of diagnostic tests, the rocket scientists in the workshop had confirmed it wasn't the fuses. 'Have you checked the relay I asked?' No, was the answer, but for a further £96.00 they would check. I told them no, and hey presto! My car was ready. When I came to collect it, I was smugly informed it had been washed and vacuumed. Washed with an ear bud, and vacuumed with a hair dryer maybe, as it was in the same condition as when I left it. And the result of the safety recall? Still waiting for a reply to my email. Essentially, 'Smurf Knight Fail / Inchworm' haven't managed to get right a single point of the four things they said they were going to do. Not one. No safety recall check, no investigation into the relay, no wash, no vacuum. You'd get better customer care in a Stalinist gulag. Strangely enough, having gone to an independent auto electrical garage, the fault was in the relay, and this was replaced promptly. If I could give a 'no star' review, I would. When I returned to discuss this with their complaints department / a passing manager who was unlucky enough to be in the wrong place at the right time, then I was informed that the air conditioning had been re-gassed... strange how this wasn't in the invoice. The job sheet was checked, and added in blue pen was 'air con regassed' when the original engineer had used a black biro. Strangely enough the manager speaking to me had a blue biro. Coincidence, nothing more. I invited him to check the air-con and it was still devoid of coolant - like it had been all summer. Anyone would have thought the 'regas' hadn't taken place at all. It must have been a leak... Now awaiting the result of the (free) air-con check. The plot thickens...

I have just seen a 'Saab 93 1.9 vector sport tid 4d 150bhp' advertised for sale on Autotrader. It…read moreis described exactly as that model of car and on the rear it is badged '1.9 tid' as one would expect. However, on reading the advert fully there appears to be a contradiction and under 'KEY FACTS' about the vehicle, conflicting information is advertised! The running costs and performance figures given are those of a ttid ( twin turbo diesel) and not of a the tid, ( single turbo diesel ) as advertised. I find it difficult to accept this addition of incorrect facts which imply the vehicle is something it clearly isn't. The Key Facts about the advertised car state it is more powerful and more economical than a tid 150 bhp sport actually is. I find it interesting to see how incorrect Key Facts can be displayed about a car to which it does not seem to relate. I trust the Key Facts are somehow a genuine mistake rather than some underhanded ploy to deceive a potential buyer? I know it is a serious offence to advertise something which is not true. How can a car dealer make such an obvious mistake? As interesting as my findings are, I will inform Autotrader to let them resolve this problem.

After much searching for a Ford CMax I finally found the ideal car at Premier Car Centre. Or so I…read morethought. The first problem came when I went back to complete the deal. The owner seemed to remember a different part-ex price than he said initially. Then after buying the car I drove home (18 miles) and found the bonnet catch broken. Took it back and they agreed to replace it. I went back a few days later for the repair and they denied agreeing to replace it, wanted £50 for a fault that surely was there when I bought it. Since then I have had to pay £500 in repairs that were not included in the warranty because they said there was no warranty with the car! True, none given in writing. I've decided not to go down the small claims route, but am writing this as a warning to others. I have found a complete lack of aftercare and customer service. Maybe I bought a lemon and keep getting Premier Car Centre on bad days, but I would definitely recommend that buyer beware of this dealer.