Either incompetent or corrupt. I took my VW for a safety recall recently. Coincidentally, there was an electrical fault that I had diagnosed as a relay fault. I asked them specifically to look at this, having told them it wasn't the fuses. 4 hours later I took a call from their customer disservice rep to inform me that after £96.00 worth of diagnostic tests, the rocket scientists in the workshop had confirmed it wasn't the fuses. 'Have you checked the relay I asked?' No, was the answer, but for a further £96.00 they would check. I told them no, and hey presto! My car was ready. When I came to collect it, I was smugly informed it had been washed and vacuumed. Washed with an ear bud, and vacuumed with a hair dryer maybe, as it was in the same condition as when I left it. And the result of the safety recall? Still waiting for a reply to my email.
Essentially, 'Smurf Knight Fail / Inchworm' haven't managed to get right a single point of the four things they said they were going to do. Not one. No safety recall check, no investigation into the relay, no wash, no vacuum.
You'd get better customer care in a Stalinist gulag. Strangely enough, having gone to an independent auto electrical garage, the fault was in the relay, and this was replaced promptly. If I could give a 'no star' review, I would.
When I returned to discuss this with their complaints department / a passing manager who was unlucky enough to be in the wrong place at the right time, then I was informed that the air conditioning had been re-gassed... strange how this wasn't in the invoice. The job sheet was checked, and added in blue pen was 'air con regassed' when the original engineer had used a black biro. Strangely enough the manager speaking to me had a blue biro. Coincidence, nothing more. I invited him to check the air-con and it was still devoid of coolant - like it had been all summer. Anyone would have thought the 'regas' hadn't taken place at all. It must have been a leak... Now awaiting the result of the (free) air-con check. The plot thickens... read more