I want to start by saying I was completely blown away by the service at this dealership. As a…read moremedical provider, customer service is my absolute number one priority, and after visiting five different dealerships before walking into Mercedes-Benz of Encino, the difference was night and day.
I spent my entire Presidents' Day weekend, all three days, searching for a car since my lease was ending soon. I received quotes from multiple dealerships and was considering changing my S-Class, with several options in mind. I test-drove GTs, SLs, and GLEs, but came to Encino Mercedes to check out one of their models, and from start to finish, the experience was exceptional.
We were greeted by Ashot, one of their sales associates, who was phenomenal, incredibly kind, warm, and welcoming. I was interested in test-driving the electric G-Wagon, and he was extremely accommodating and helpful while walking me through different options. When we weren't able to immediately find exactly what I was looking for, Tod, the General Manager, stepped in, and I truly can't say enough about him. We worked with Art, Ashot, Alex & Tod, all phenomenal with their customer service.
Tod is the kind of leader who was clearly meant to guide a sales team. He is honest, kind, professional, and genuinely looks out for his customers. His goal is not just to make a sale, but to build long-term relationships, which is exactly what I value when making a major investment. Art was also fantastic, and honestly, every single person we worked with was outstanding.
I ultimately ended up leasing my CLE 53 AMG, and Tod and his team went above and beyond to find the exact car I fell in love with. They arranged a transfer and had my car ready the same day. Amazing deal, amazing staff, and an amazing experience.
This is the first time I have ever truly enjoyed the car leasing and purchasing process. Mercedes-Benz of Encino, and Tod in particular, have won my business for life. I will be recommending them to everyone I know. If you are reading this and considering buying or leasing a car, do yourself a favor and go to Encino Mercedes. It will save you a huge amount of time and stress.
I only wish I had come here first, but I am happy it was my last dealership, because I will never go anywhere else again. Thank you to Tod and the entire Mercedes-Benz of Encino team for an unforgettable experience. You were truly phenomenal.