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    3.1 (53 reviews)

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    Bye bye :(
    Garen S.

    The lease for my 2 BMW's (2022 540i & 2022 430i GC) were expiring, and rather than dealing with the tedious BMW lease return process I wanted to give AutoNation Encino a shot as a few of my friends has sold their BMW's there for a great price. I dealt with the manager Mike Moye, who has 20+ years' experience in the used car market. I was pleasantly surprised at what Mike offered me for my BMW's - the process was quick and I received an immediate Zelle payment for the positive equity from my vehicles...something I did not expect at all! If you have a vehicle to sell I recommend you visit AutoNation and see Mike Moye - he's an expert at his trade and will give you the top dollar that your vehicle is worth. Thank you!!

    Tom K.

    I went back and forth with emails with their salesperson Elizabeth. I was given a 'buy out price' and informed her I had a higher one from KBB. She informed me she could probably either match or beat that price. I set up an appointment. She never showed. I was helped by another salesperson who came back to me with the original quote telling me that is as high as they would go. I asked about the information I got from Elizabeth and was told they would not change the price I had such high hopes for this transactions and unfortunately it turned out to be just another stereotypical used car sale

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    25 days ago

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    4 years ago

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    3 years ago

    Sold my car today, shopped around they gave me closest to KBB got money into my account same day.

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    2 years ago

    Sold them my RAV4 hybrid and got a Zelle payment the same day. trustworthy and a close offer to what other online companies offered.

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    3 years ago

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    2 years ago

    Horrible had to return a car. Engine light went on. Would not give us any paperwork say we return the car

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    3 years ago

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    Page 1 of 2

    Ask the Community - Auto Nation

    Review Highlights - Auto Nation

    I dealt with the manager Mike Moye, who has 20+ years' experience in the used car market

    Mentioned in 6 reviews

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    Mercedes-Benz of Encino

    Mercedes-Benz of Encino

    (991 reviews)

    Encino

    This has been my go to Dealership for the past five years. I've always had a pleasant experience,…read moreespecially dealing with. Andrech super helpful from the sales staff. from the sales department all the way down to the service side( Elon and sam)I'll definitely be coming back here. Thanks to the awesome team.

    I want to start by saying I was completely blown away by the service at this dealership. As a…read moremedical provider, customer service is my absolute number one priority, and after visiting five different dealerships before walking into Mercedes-Benz of Encino, the difference was night and day. I spent my entire Presidents' Day weekend, all three days, searching for a car since my lease was ending soon. I received quotes from multiple dealerships and was considering changing my S-Class, with several options in mind. I test-drove GTs, SLs, and GLEs, but came to Encino Mercedes to check out one of their models, and from start to finish, the experience was exceptional. We were greeted by Ashot, one of their sales associates, who was phenomenal, incredibly kind, warm, and welcoming. I was interested in test-driving the electric G-Wagon, and he was extremely accommodating and helpful while walking me through different options. When we weren't able to immediately find exactly what I was looking for, Tod, the General Manager, stepped in, and I truly can't say enough about him. We worked with Art, Ashot, Alex & Tod, all phenomenal with their customer service. Tod is the kind of leader who was clearly meant to guide a sales team. He is honest, kind, professional, and genuinely looks out for his customers. His goal is not just to make a sale, but to build long-term relationships, which is exactly what I value when making a major investment. Art was also fantastic, and honestly, every single person we worked with was outstanding. I ultimately ended up leasing my CLE 53 AMG, and Tod and his team went above and beyond to find the exact car I fell in love with. They arranged a transfer and had my car ready the same day. Amazing deal, amazing staff, and an amazing experience. This is the first time I have ever truly enjoyed the car leasing and purchasing process. Mercedes-Benz of Encino, and Tod in particular, have won my business for life. I will be recommending them to everyone I know. If you are reading this and considering buying or leasing a car, do yourself a favor and go to Encino Mercedes. It will save you a huge amount of time and stress. I only wish I had come here first, but I am happy it was my last dealership, because I will never go anywhere else again. Thank you to Tod and the entire Mercedes-Benz of Encino team for an unforgettable experience. You were truly phenomenal.

    DriveWise Auto

    DriveWise Auto

    (634 reviews)

    Van Nuys

    I had such an incredible experience working with Allison at DriveWise. After a tree unexpectedly…read morefell on my car, I was in a tough spot trying to quickly find a replacement while balancing a full-time job and taking care of my two young children. The whole situation was stressful, and I needed someone I could trust to move fast and make the process easy. I found DriveWise on Yelp and was connected with Allison--and I truly couldn't have asked for a better person to help me. From the very first conversation, she was responsive, knowledgeable, and genuinely cared about helping me find the right car within my budget. Within just four days, she had everything handled and my new car was delivered right to my house. It honestly felt effortless on my end. Allison went above and beyond at every step, and I'm so grateful for how smoothly she made everything during a chaotic time. I would never use anyone else again when purchasing a car and can't recommend Allison and DriveWise enough. Thank you so much for everything!

    I worked with Donny at DriveWise Auto who was referred by my financial planner. I HIGHLY recommend…read morehim and DriveWise. I've wanted a new car for over a year - my first in 20 YEARS!!! But, because it's been so long I didn't know where to start and did not want to work with a dealership on my own, so I'd basically given up. Enter Donny. He listened to what I wanted, asked helpful questions and guided me as I narrowed down my choices. He let me know where to go for a test drive that had the car in stock, what to ask and what to share so it would be a comfortable experience. Within a week, I had a new car that I absolutely love. To top it off, when he delivered the car, he spent more than two hours helping me learn the car and all the new systems/features that I was not used to in my old car. I am super happy. I don't know why everyone does not use Donny and DriveWise. Thank you, thank you, thank you!

    Sherman Oaks Exclusive Auto - Before

    Sherman Oaks Exclusive Auto

    (176 reviews)

    Sherman Oaks

    I had a very disappointing experience at this shop. I was charged $767 for what should have been…read morebasic maintenance: an oil change, brake fluid flush, engine air filters (2), a cabin air filter, wiper blades, and a drain plug. After reviewing everything, I feel like I was heavily upsold on services and parts that either weren't urgently needed or could have been done at a much more reasonable price elsewhere. For example, my vehicle wasn't even due for an oil change yet based on my mileage history. I actually wanted to see if they would be honest about it, but instead I was still sold the service. What really bothered me is that the business promotes honesty and transparency, but my experience felt like the opposite. I didn't feel properly informed or given options -- just pressured into agreeing to expensive add-ons. If you have money to blow, then by all means go to this shop. I originally checked Google reviews and saw mostly positive feedback, which is why I chose this place. But after my experience, I went on Yelp and found multiple reviews describing very similar situations to mine. I strongly recommend getting a second opinion before agreeing to any services here. Unfortunately, I won't be returning.

    I've always had a good experience here, and have mainly come for oil changes and smaller…read moremaintenance items on a few different cars. A more complicated problem with my car + an especially great experience at this shop left me wanting to leave a review! I started having some very common water pump and vacuum system problems with my beloved 718 Cayman S a few weeks ago - these are well documented issues with the car, but can be very difficult to diagnose and truly fix. When I first started having problems, I decided to go to another shop in the area to get a diagnosis to figure out what was going on. That shop gave me a lot of stress and very little confidence that we would get the issues sorted any time soon, so I decided to come here and met with Amir. Again, the vacuum issues on a 718 especially can be a bit complicated to diagnose. From the moment I started working through these issues with Amir, he was very good on communication, transparency, and did not in any way run up a bill of other random things just to try to get more money. He sent me photos every step of the way of what was being done to my car, communicated on parts coming in, etc - I felt very comfortable having my car there. When Porsche took longer than they had promised us to get a part in, Amir made the wait much easier by helping me out with a rental. The car was driving beautifully after I picked it up, but I ended up with a fault code again and I had to come back in - I don't fault Amir/the shop for this at all, 718 vacuum issues can be very complicated and oftentimes there is no "issue" left other than a ghost code. The experience of coming back here to diagnose why this code came back actually solidified my confidence in this shop - they were once again extremely transparent and very considerate in making my second visit quick and painless. My car is in phenomenal shape, and I saved a good amount of money (and headache) compared to what I was quoted at another spot down the street. Thank you Amir!

    Authority Auto

    Authority Auto

    (522 reviews)

    Tarzana

    Authority Auto has successfully managed three vehicle transactions for me over the past seven…read moreyears. Each transaction has resulted in an excellent outcome and I am pleased to highly recommend Authority Auto for your next vehicle purchase. A close friend recommended that I contact Oren in late 2019 when I was in the market for a Porsche Cayman GTS. Oren worked closely with me to understand what I wanted, and he was patient in explaining the market and economics for a vehicle that was in short supply. We were close to making a deal when Covid brought everything to a stop overnight. But Oren kept going! The deal got done in May of 2020 with terms that were very acceptable for a car that was perfect. Just a few days ago, Oren completed a transaction for my third Porsche lease. Oren was able to put together a program for the vehicle I wanted at terms that were acceptable to me and the dealer. Oren handled all of the details and made it so easy that I was able to complete the transaction while I was out of the country on a vacation. Oren is honest, knowledgeable, informative, and operates with the highest degree of integrity. He understands who the buyer is, and works hard to construct a transaction on the very best terms possible. He is genuinely interested in making sure that his clients are completely satisfied with the buying process and the outcome. Without any reservations, I recommend Authority Auto for your next vehicle purchase or lease.

    Angela is a rock star. She is attentive to my expectations and squeezes the dealership to offer the…read morebest rates possible. Go with rates and added services, thats the value add of using a broker to deal/negotiate with dealerships who are so sales focused. The fee you pay for a broker like Angela (or Oren) is worth more than you can imagine. This is my 3rd lease with Authority Auto and my husband and I can't think of any other way to lease or purchase a new vehicle without their services. Iconic!

    Auto Nation - car_dealers - Updated May 2026

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