Royal was able to get a service technician out to us quickly. Rodolfo M. was polite and professional. He worked tirelessly to get our air conditioner back up and running. We are very happy with the service we received and will definitely remember Rodolfo M. and Royal Home Services next time we need help. Thanks Rodolfo! read more

Crew was supposed to arrive between 12 and 4pm They never showed up no one bothered to call or text I text Royal at 4:10 pm wondering where my crew was ? They had no idea. Sat at my house for four hours waiting for them with no call or text If this sounds like good customer service to you, then by all means call them. read more

Despite being super happy with the services and technicians, I am giving one star because we truly got robbed blind. We called about 10 other places and got quotes for the same exact tankless water heater and softener - we paid $9200 and got quotes anywhere from $5000-$6500. More than 5 people who work in the industry told us we got robbed blind. I would feel a lot better about the work if we didn't pay so much. There is a reason Royal only has 3 stars on Yelp - lots of people are describing this same experience - getting completely overcharged and receiving quotes for nearly half the price. Like I said, I am happy with the work and the guys - everybody was punctual, nice and did good work - but at what cost? Unfortunately, being overcharged SO much really cancels those things out. read more

Over $18k for my small house to get new plumbing.. as soon as they finished I had some issues and reached out to them and got no response at all. For the price I paid I was left high and dry. read more

Effecient full furnace replacement,and custom duct work fitting.Very knowledable,knowledge, am so impressed,I have given great reviews on other platforms. read more

I can't advice you enough not to use this company! They are super flaky to the point of just not showing up at all. Don't let yourself get wrapped up in the incision and headache that will follow! read more

Great customer service, they are timely, reliabl, very proficient , professional and affordable! I will refer others to Royal Plumbing and Air Conditioning! read more

christine has hands down the best customer service skills iv had when dealing with any contractor company! Techs came quick and were able to diagnose my ac unit in a timely fashion. Overall very happy with my service and ill be using them again read more

TERRIBLE TERRIBLE EXPERIENCE, HIGHLY RECOMMENDED TO STAY AWAY AND TAKE YOUR BUSINESS ELSEWHERE, I had these guys come down to my house through home warranty for a shower drain that was clogged, they've come before which makes this even more frustrating, the first time was seamless, they took care of the clog, I paid my $60 warranty service fee, and they left. The second time, was not nearly as seamless, the same exact plumber as the first time, flooded my kitchen which is right below my bathroom, explained to me the flooding was somehow my fault or the fault of my older house, he then proceeded to quote me TWO THOUSAND DOLLARS!!! Not only that but told me the problem was urgent and I wasn't gonna be able to shower until the pipes were replaced for $2000. On top of all this I still paid the $60 warranty service fee for a clog they DID NOT FIX AND LIED ABOUT. At this point, giving him the benefit of the doubt , I believed my pipes might have been shot and had my father in law come down for a second opinion , my father in law fixed the clog in TWENTY MINUTES!!!! On top of flooding my kitchen, they ruined my pantry and most of the food inside, broke some of the pieces of the bathtub draining system, and left the bathroom and kitchen a complete MESS. I contacted a manager to tell them about my negative experience, at first he seemed to be really understanding and wanting to make things right, this gave me hope as they said they would come down to fix the piece they broke in the tub, and see what they could to compensate me for damage done to my kitchen, pantry, food etc. He told me he would contact the warranty company and get back to me THAT SAME DAY. I said okay and waited. Days past and so I followed up to see if they were gonna make things right, or if they were just hoping I'd forget about the situation. I got a reply that they haven't heard anything but he will contact me. I waited 5-6 more days, followed up AGAIN, and this time got completely ignored, like I said probably hoping I would forget about the situation. TERRIBLE SERVICE TERRIBLE EXPERIENCE I'm always very hesitant to put down bad reviews as a business owner myself, but I feel like this was more than warranted. This company wanted every single dollar they could have possibly gotten out of me, $2000 for new pipes?? Could've fixed the clog and got out but instead they made a mess, blamed me, quoted me 2 grand and ignored me. Couldn't believe how bad the experience was with these guys, complete scamming garbage. STAY AWAY read more

Do not use this company! We had a toilet leaking and called our home warranty company since we moved in less than a year ago. They sent out someone from Royal Plumbing. He worked hard to upsell us on absolutely everything. This was his main priority the entire time he was here. He explained that it would be better to get a new toilet instead of just replacing the parts (likely because this would be easier for him) but didn't explain that the home warranty would not cover the labor for that. Then he insisted we needed a new flange as well. A simple leaking toilet turned into a $1200 dollar out of pocket experience for us. I called around to surrounding plumbers and the HIGHEST estimate I got from anyone for the same work was 700 and that was if we got the nicest of everything and if they ran into problems that slowed them down. I also know they sent a bill to the home warranty company so it was actually more than $1200 dollars overall. Absolute highway robbery and super shady dealings. When I asked them how the work was so much and asked for an itemized receipt they said they don't do itemized receipts and wouldn't explain the cost at all. I am absolutely livid. I asked to speak to the manager and they promised he would call me but he never did. I talked to the home warranty company but they explained that since we signed and paid, there is nothing they can do. AVOID THEM AT ALL COST! Save yourself the heartache and price gouging. This is a terrible company. read more

I had Royal come out to repair my AC. They diagnosed the issue but were unable to fix it. The supervisor even came out to assist and they couldn't remove the motor. They initialing suggested I buy a whole new system but it was clear it was because they didn't know what they were doing. I had a HVAC Construction come out and they had it fixed in less than an hour for a fraction of the price. read more

We had our 2 water heaters go out and we talked to Ben and he suggested that we put in a tankless water heater we did and we love it. Thank you Ben for prompt service in getting or hot water back on. Ben was very personal and knew what he was doing and cleaned up after he was done. I would recommend him to others. read more

I had a thermal expansion valve replaced on our AC, it cost $1,174! This is outrageous! I would never recommend or use this company again.

Scheduled ROYAL for a fireplace repair and HVAC tune up. The guys that showed up knew nothing about fireplaces and said it would be another service call $$ for the fireplaces. They did go in the attic to look at why we did not have much flow. They came down and said it all looked fine and the fan was turned all the way up. I went up a week later to run some electrical and discovered the vent coming out of the unit was not even connected and had been blowing hot air into the attic since ROYAL installed it a couple years ago. So they screwed me three times. 1. Had to pay someone else to fix the fireplace (that ROYAL installed) 2. Paid ROYAL for a tune up that they did not actually do, and they totally ignored the vent into the attic right in front of their face. 3. Paid them to do the HVAC system in the first place that they never completed. ALL I WANTED WAS A REFUND OF THE TUNE UP .... THEY DID NOT EVEN ACTUALLY DO! I sent a polite email to the owner, and he was not even professional enough to respond. read more

Our AC unit went out this year on the 4th of July & Royal came to our rescue! They provided us a temporary unit to get us through a couple of days until our new unit could be installed. The entire process was explained to us in advance and we found them to be knowledgeable, friendly and professional. The job was timely and went as expected with no surprises. From beginning to end, the sales, service and office staff made for a pleasant experience. We confidently recommend Royal Plumbing, Heating & Air. read more

Our water heater blew at about 2 in the afternoon. We had to use our home warranty and they told us someone would be in touch within 24 hours... we were worried we wouldn't have a water heater for days. Royal got back to us within an hour, had us scheduled for the next day. They ended up coming the next morning. Nate did the work, was super thorough, friendly enough and it's been a few weeks and everything is working fine. The only reason I'm not giving 5 stars is a little damage was done to the wall outside the space, but it was a tight spot so I'm not to surprised. read more

The price of the water heater I had installed is under $900. Yet they charged me $3050 for it and installation. The installation took less than 3 hours. This is highway robbery! The employees sent were very friendly, that's why they get 2 stars instead of 1. read more

Royal did us right! Carmen got us scheduled quickly and had great communication to let us know when our plumber would arrive. I had a sink, toilet and shower that all needed attention. Two of the problems were fixed immediately and the third required a part. The return visit went just as well. Travis is skilled and personable. Thank you Royal! We'll definitely use you in the future. read more

We recently replaced a furnace and A/C and had a water heater removed. The team at Royal was awesome during the whole process! Great communication, stellar work and great people made this a great experience! We had a visit and a quote from Mountain Air and they were super expensive and not very friendly. Royal delivered high quality work and products at a very reasonable price! Highly recommend!! read more

I hate that I have to share our experience on many levels, this has been emotionally and financially stressful for our family. We have a Navien on-demand water heater that needed services. Navien sent us to Royal as the "preferred service provider" for our area, two technicians came into our house, and said our water heater was a "ticking time bomb", we could "die of CO2 poisoning" and that our "house could burn down at any minute". The fix was $9000 that needed to be paid right then. We questioned this, it felt like a scam, but they were the "preferred service provider" and we needed the safety for our young family. After the install, things didn't feel right, we called around getting quotes. For the same service we were quoted $1500 in parts plus labor totalling $2300 - $3900. Immediately we called Royal, they gaslighted us and told us that this was the "going rate" (not for our area), that we were just having buyers remorse (no shit sherlock) and that we should have gone with another company (you bet you we will). They offered $1200 to remedy the price gouging, they will need to reimburse more than that to keep me from reporting them to the Better Business Bureau and Navian directly. Do your due diligence before your let this company into your home. We are regretful we went with Royal, and only went with them because of the crap referral from Navien and because of the duress they caused me and my family. read more

I just can't express how pleasant of an experience it was working with Brady and Travis today while they installed a new softening system in my home. They were very professional, and knowledgeable about the product and service they provide. I highly recommend them as your first call for any of your home plumbing and heating cooling needs!! read more

WARNING: DO NOT USE THIS COMPANY We decided to use Royal for our HVAC for our basement we are finishing. The sales guy came out and explained what their company would do and at the time it sounded good. We set up the appointment and waited for them to arrive on the set date. Problem #1- we waited all day for them to show up and they never did. We finally called them and they said that they would need to come the next day. We were patient with them and were ok with them coming the next day. Although a little frustrated with them never calling and making us wait around all day for them to never show up. Problem #2- when they finally arrived the installers had no clue what the sales guy had quoted us for. There was compete lack of communication between them. They were in and out in less than 3 hours. When they showed us the work they had done, I asked them why they used duct tape for a few areas to seal. Their response was that it is what they use. I also asked why non of the runs were sealed and they said they don't need to be. Also, I asked them why they charged us $450 to cut two holes in an existing vent for the return. I explained that the sales guy had said they would put panels down the wall for the return. The installers response was that their way of doing it was not the same as what the sales guy had said. I was confused and hesitant to pay them. I asked for him to call the sales guy and find out but we never heard back from him until I emailed him about the problems and he called later that day. The installers got their money and left immediately. Problem #3- we discovered that the run in the bathroom was directly over the toilet and it needed to be over the vanity. I called Royal to have them come move it back a few feet. When speaking to the sales guy, he was rude and blamed my husband for telling them to install it there. They were not quick to come fix the problem. I told him that regardless of who said what that it needs to be moved to the right location. I was so frustrated at their horrible response and that they were pointing fingers at us. He said they would call us the next day, after a week went by and nobody calling us I finally called their office. They reluctantly sent someone out to move it back. Not sure why they think we told them to put it over the toilet. The pipe for the toilet never moved and it was installed over it. Problem #4- we were so upset about the horrible work and service that was given by Royal that we called another HVAC company to come look at it and also see about another project we wanted done. When they came out they discovered and told us that the work Royal did would never pass code. He said that you cannot use duct tape and that none of the runs were sealed and they were leaking tons of air out. Royal had turned the runs with the part that needs to be sealed facing up towards the ceiling so you can't see that it was not sealed. None of the joints were sealed. They did the returns wrong. They turned our amazing system installed by High Country when our house was built into crap that leaks air. I was so upset that Royal did a job that I paid for that can't pass inspection. We are novice at this so that is why we hired a company to help us and they took complete advantage of us. We had to hire another company to come and fix all the runs and returns and seal them properly to pass the inspection. Problem #5- we had the city inspection yesterday and showed him the pictures of what Royal did and didn't do and he said that their work would not pass. I am so frustrated that Royal would take complete advantage of us and take our money and not hesitate. Do Not Use Them for any job. They are dishonest and their work is horrible. If you want quality work that can pass code this is NOT the company to use. read more