Service was prompt, friendly, and salon was very clean. The staff is prompt, clean, vibe was very…read moregood. Salon was very clean. I enjoyed the service and I will continue to be a customer.

I requested the gel manicure be removed due to unsatisfactory service but upon the nail technician…read morebeing told to remove the work, they immediately became upset. They were rough handling my hands, used a drill bit at 10 speed to remove the nail polish. They only lowered the speed of the drill bit at towards the end because I was crying. The other staff member seated next to her did nothing to resolve the issue. Afterwards, she used her finger nails to dig into my cuticles and skin. I don't recommend anyone get a gel manicure by this particular staff member. Also, when applying the gel polish and using the LED light, the light instantly began to burn due to improper application of the gel polish.

Flew in from Miami to Charlotte while visiting. And decided to get a pedicure on my free time. I…read morewas recommended Valentinos Nail bar. Best pedicure I have ever gotten. Dian ( I believe is her name), was top tier and the atmosphere was great. Definitely will come back again.

I would never go back here again!! The lady who did my pedicure a week ago made my toenails bleed,…read morenow I have an infection in both of my toenails!!! I got dip on my nails.. 4 days later they all cracked off and my gel toenail polish that I made $15 extra for was peeling right off my toes. This place is not worth the money, the only thing in there is the music that is okay otherwise I would not recommend it at all. I tried to call once I noticed my nails just cracking off and they told me I could not get my money back!! If I could rate this place 0 starts I would!!!!! I am very disappointed!!

Love Moon Nails! Lee does my pedicures & Mindy does my builder gel. I always leave loving my nails!read more

I came in at 10 am and asked for a new set. Ellis told me it'd be about 15 min wait. I asked if she…read morecould at least start to soak my nails off but she ignored me. She was with another client but someone could have multi tasked and started my soak off. When she finally sat me in her chair, she started trying to pluck my nails off with another nail. It hurt so I again asked for a soak. She told me it'd would take one hour to soak my nails. I've been getting my nails done for 15+ years, I know it doesn't take THAT long for a soak off. She sat took care of two other clients while I sat unattended. After waiting over an hour, I decided to leave. They showed no interest or concern to remedy the situation.

I love getting my nails done at Viva Bail Spa Afton Ridge. You are always greeted with a kind…read moregesture. I have been at some where as soon as you walk in they say "pick a color". They have upbeat music playing and everyone is friendly with one another. Overall, good vibe. You check in on an iPad entering the last 4 digits of your phone number. You select what service you want and whether or not you have an appointment . I always make an appointment. My nail tech Mai, is amazing! She can do a fill-in with gel polish in 30 minutes. For someone like me who is always in a hurry 30 minutes is perfect. My nails last for 3 weeks! She can do a french style freehand. She does all designs freehand. It's amazing. The cost is higher ($10) when you ask for something different than the typical polish. I recommend this nail salon. I can only vouch for nails because I haven't received additional services.

Great gel pedicure today! Reasonable price-$55 No wait time!…read moreLots of employees Great selection of polishes

I got my nails done at this place, and I DO NOT RECOMMEND IT!!. It is very unhygienic, the staff…read moretreats you poorly, and in my experience, they do a bad job on your nails. They did my nails incorrectly. At first, they told me they could do the design I showed them, but by the end of the appointment, they said they couldn't do it, so I had to choose something much simpler. On top of that, the nails were poorly done, and one of my fingers was made to bleed. The tools they use are very unhygienic--they look dirty and reused. Never coming back. Dont even deserve 1 star

The only reason this place is open has to be the location, the reason I stopped in. It was…read moreabsolutely filthy and I received the worst pedicure of my life there. I chose the least expensive pedicure because I really only needed a polish change. I didn't tell them that because I was willing to pay for a full pedicure but I sure didn't get one. The woman who did the pedicure was finished in 15 minutes flat. She cut down my nails, slapped on a bit of cuticle softner, ran a bit of scrub across my lower legs, swiped three times across the bottom of my feet, and called it done. I had to ask her for a second coat of polish because I could still see my nail bed with one. Who only puts one coat of polish on? Then, she took her razor sharp thumb nail and used it like a knife to slice the extra polish off my cuticle. I nearly jumped out of the chair from the pain and was shocked I didn't bleed. I will absolutely never go there again.

This place is a 10 out of 10! Customer service was amazing. Speed of service is excellent. Never…read morehad an issue.

I really didn't want to post a bad experience, but this is ridiculous. Ken should NOT be doing…read morenails. Perhaps he's better with the check in and check out. I visited a week ago Wednesday for dip service. By Thursday two nails were chipping badly. Friday a total of SEVEN chipped including one broken due to chipping. The dip was so thin, thinner than I've ever had. I had weekend plans so I was not able to return until Monday. I showed him my receipt and realized he was the one that bit my nails. Without question he started redoing them. A tip was put on one with an explanation that he couldn't do the others without doing a full set. That makes no sense, but it gets worse. He also says that when he does a dip on short nails, it's thin unless requested otherwise. I had actually fallen in love with the color even though he offered to redo them on my first visit.Because the color was not what I picked out. I was excited to have the same color again with a freshly set of nails. It's now Wednesday two days later and THREE chipped nails. I'm never returning but hopefully can save someone else from wasting their money and time.

I am leary of mall nail salons because of prior experiences, but I was already at the mall and…read morereally needed my nails done. The wait was long which is not really an issue, however it took a while to even be acknowledged. I don't like that. Other than that and their furniture being a little old, I have no complaints. The male nail tech made sure I was covered (was wearing a dress) and paid much attention to detail on my toenails.

Was not even able to experience the services as they left me standing at the front desk for over 5…read moreminutes and never said a word. One worker was just sitting on an iPad and didn't look up or say anything. After being ignored, decided to look up a nearby salon and leave. Extremely unprofessional ! Negative stars if possible

I've lived in this area for 5 years now and have tried dozens of awful nail salons. I generally…read moreleave unhappy and annoyed about how much I spent and how crappy my legs feel and my nails look. Not this time. This place is lovely. Super clean - new kit for every person and liners in the bowls. The nails polish selection is pretty good. I wish they had a few newer colors but I can 100% bring my own. Now let's chat about the pedicure. $45 for a deluxe spa pedi - pretty standard. What was amazing was it was nearly 2 hours. Tammy was amazing at shaping my nails and taking care of an ingrown toenail others just keep ignoring. She made sure my calluses were taking care of - even though I giggle and can barely stand the pumice stone on the bottom of my feet. Now let's talk about the best part - the massage. I was sore - did hill interval training today at the gym and I felt like I just woke up when I left. Refreshed. I'll be back. Again. And again. And again. I've finally found a nail salon to call home.

They got me in on as a walk in with no wait. Win Pedicure…read moregone wrong From there I got cold water and crocked nails. 2 stars for my skin at least feeling smooth.

this is the best experience I've ever had with the quality of service and products when getting my…read morenails done. My nails had become so brittle that they were constantly breaking and splitting. I went in for a manicure with Juliet and she did a beautiful job on my nails. The product itself strengthened, my nails and within two weeks they had been strong enough to grow out. And for the first time ever, the a full two weeks without a single chip! I've literally never had that happen before with any type of polish.I've just had my second manicure there, and I am absolutely thrilled with the vibe of the place, the service, and the product. Also, the front desk receptionist is super friendly, and always a delight. Plus, free mimosas!! What more a person want?

EDIT: Coming back because not only did they show no grace with my situation when I asked to…read morereschedule (which I accepted and planned to move on with my life). The lady at the front desk told me they charged me a tip ($27.50 turned into $38.50) that I did not authorized. Tipping for a service I never received? That is stealing! I tried to resolve this over the phone 3 times but the manager never contacted me. This is a matter of principle, poor customer service, and lack of empathy for a business I supported for years. I have never had this issue with any business before so I am honestly shocked by this. Original: Love Eugina for pedicures but hate their cancellation policy. I've never needed to cancel before but the one time I have to because my daughter is sick and have to stay home, they still charge me the half of the service. I'll just do my own feet at this point.

I HIGHLY recommend this place. First, let me say, you do not have to be a guest of the hotel to…read morebook an appointment and have services performed. I stayed here for the weekend and booked a Swedish massage and hot salt rocks to my package. Jennifer was my massage therapist. She has the softest hands but applied the pressure that I needed. You fill out an intake form that gives the therapist an idea of any medical conditions and an idea of what you need from your service and they work off that to give you a great experience. The place is extremely clean, neat, accommodating and the staff are all very professional. The locker rooms have everything you need. The robes and slides are soft and made of good quality. Cell phones/camera are prohibited in areas where services are being provided. The lounge area has a waterfall, comfortable seating and plays soft music while a relaxing scent fills the air. You can pay for a one-time service or sign up for a $80/month membership that includes services to sauna, the pool, the massage service of your choice and complimentary beverages/snacks. In my opinion, they're much better than the Ballantyne Resort. You can have an individual service or book a couples massage for two. After our service, they provided us with a glass of wine and bottled water. We then went into the sauna room and sat to detox. It was great. I love this place. I'll definitely return. Come check them out!!! Ask for Jennifer or Noshua. Thank me later!

Great service. This spa is located in the Embassy Hotel on the first floor. Friendly staff. I had a…read morevery pleasant ex