It has taken me quite some time to write this review. About two months actually. I wanted to make…read moresure that I was being fair and not writing from pure emotion. According to my previous reviews I have been a loyal customer but unfortunately no longer. I've always loved the service from the nail techs as well as the owner, Jason. For this appointment, I scheduled in advance in order to get my favorite nail tech. I learned my lesson before when I walked in and had to go with another nail tech because she wasn't available. While I waited for her, Jason offered to take my nails which he did, no problem. After finishing he placed a sheet of paper in front of me filled with handwritten names and phone numbers. He pointed to my name and asked if that was me. I happily replied yes when I recognized my phone number. He then proceeded to tell me that I had written a bad review and I needed to take it down. Taken aback I asked him to repeat it. He did. I informed him that my review honestly captured my experience and I was happy to update it. I asked him if he addressed my concerns. Rather than acknowledging my concerns or even apologizing, he continued to state that I needed to take my review down. At this point I felt bullied because I realized that this was likely something he has done before which means that the reviews are not an honest reflection of people's experiences. He went on to tell me that I could not be serviced unless I took the review down. I asked how much I owed him for taking my nails off and promptly paid him cash. I then walked out and headed to the new nail salon that just opened by my house. I hadn't gone there yet because I was willing to drive the 30 minutes to come here. This was my last trip to Concord Nail Spa. I'm very disappointed and shocked to learn that Jason, the owner bullies people into writing the reviews that he wants. He said that I should have come to him first and I actually agree with him. Had he responded to my concerns I would have done an update acknowledging that. Instead, I'm documenting this experience.

I wanted to like this nail salon because almost all the nail techs are black women, but it's a no…read more Their prices are fair. The work is decent but could be tightened up a little bit. I got a full set of acrylics - medium almond w/gel polish. My nails started lifting and popping off a week after getting them done. I've never had my nails come off that quickly. I went to get one of the popped off ones fixed. The male nail tech was rude. He got upset because I didn't remember the number and asked for a book to see. Then he didn't match the shape. When I asked him to fix it, he got an attitude. My nails were pointy almond and he made it round almond. I also had to tell him to make it the same length as the other ones. Another attitude.

Experience & Ambiance…read more Book your appointment in advance! Pedicures are perfect here! Ask for Andy, he gives the best pedicures!!! I get the Ultimate Detox Pedicure base price $70 or Luxury all in One base price $100. If you work/stand on your feet all day go tor the luxury all in one you deserve it! They always have a great music selection and offer beverages. Once again pedicures ask for Andy!!

Only wanted a gel french manicure, unfortunately the result was really sloppy. I understand I could…read morespeak up, but honestly I didn't notice 85% of it until it was over and cured. I feel like it's a given that no one wants to leave with mistakes like this. I'm sure she saw it, just a bit disappointed that one of the most basic manicures left my nails so poorly done. My cuticles weren't really cleaned up, paint stains where they shouldn't be on my nail, dry skin/cuticle still in between my nails. /:

Came on New Year's Day with my mom and they were open! We picked our colors and they set us up in…read morepedicure chairs while we waited. Service was great - took their time, long good massages. My mom had some nail issues they worked on for her. No chemical smells. Will return.

I typically go to a different nail salon, but moon nails is closer to my house & they've been under…read morenew management for a while now. I decided to give them another shot because with the previous owners the quality had started to decline. I came & was NOT disappointed. They were attentive & very friendly! Customer service is 10/10. The place is aesthetically pleasing with light music in the background. Comfy pedicure chairs, comfy manicure chairs, & they also offer both nonalcoholic & alcoholic complimentary beverages! I showed Joann what I wanted & she created the EXACT look. Perfect! I was able to have my pedicure & full set at the same time which saved time. Kaitlyn did my pedicure & she was very thorough & precise. My experience was great & I will be back!

I love getting my nails done at Viva Bail Spa Afton Ridge. You are always greeted with a kind…read moregesture. I have been at some where as soon as you walk in they say "pick a color". They have upbeat music playing and everyone is friendly with one another. Overall, good vibe. You check in on an iPad entering the last 4 digits of your phone number. You select what service you want and whether or not you have an appointment . I always make an appointment. My nail tech Mai, is amazing! She can do a fill-in with gel polish in 30 minutes. For someone like me who is always in a hurry 30 minutes is perfect. My nails last for 3 weeks! She can do a french style freehand. She does all designs freehand. It's amazing. The cost is higher ($10) when you ask for something different than the typical polish. I recommend this nail salon. I can only vouch for nails because I haven't received additional services.

Great gel pedicure today! Reasonable price-$55 No wait time!…read moreLots of employees Great selection of polishes

I got my nails done at this place, and I DO NOT RECOMMEND IT!!. It is very unhygienic, the staff…read moretreats you poorly, and in my experience, they do a bad job on your nails. They did my nails incorrectly. At first, they told me they could do the design I showed them, but by the end of the appointment, they said they couldn't do it, so I had to choose something much simpler. On top of that, the nails were poorly done, and one of my fingers was made to bleed. The tools they use are very unhygienic--they look dirty and reused. Never coming back. Dont even deserve 1 star

The only reason this place is open has to be the location, the reason I stopped in. It was…read moreabsolutely filthy and I received the worst pedicure of my life there. I chose the least expensive pedicure because I really only needed a polish change. I didn't tell them that because I was willing to pay for a full pedicure but I sure didn't get one. The woman who did the pedicure was finished in 15 minutes flat. She cut down my nails, slapped on a bit of cuticle softner, ran a bit of scrub across my lower legs, swiped three times across the bottom of my feet, and called it done. I had to ask her for a second coat of polish because I could still see my nail bed with one. Who only puts one coat of polish on? Then, she took her razor sharp thumb nail and used it like a knife to slice the extra polish off my cuticle. I nearly jumped out of the chair from the pain and was shocked I didn't bleed. I will absolutely never go there again.

This place is a 10 out of 10! Customer service was amazing. Speed of service is excellent. Never…read morehad an issue.

I got the $35 classic pedicure. They didn't even put lotion on me they squirted some oil on my legs…read moreand barely gave a massage. She rushed to paint my toes and got paint everywhere. Kept pushing for me to get my nails done after I said no 3 times. Didn't want to scrub my feet and just said I need to come more often. The whole pedicure didn't even last 30 minutes. Terrible first impression.

Was not even able to experience the services as they left me standing at the front desk for over 5…read moreminutes and never said a word. One worker was just sitting on an iPad and didn't look up or say anything. After being ignored, decided to look up a nearby salon and leave. Extremely unprofessional ! Negative stars if possible

I am leary of mall nail salons because of prior experiences, but I was already at the mall and…read morereally needed my nails done. The wait was long which is not really an issue, however it took a while to even be acknowledged. I don't like that. Other than that and their furniture being a little old, I have no complaints. The male nail tech made sure I was covered (was wearing a dress) and paid much attention to detail on my toenails.

They got me in on as a walk in with no wait. Win Pedicure…read moregone wrong From there I got cold water and crocked nails. 2 stars for my skin at least feeling smooth.

I hit the jackpot! .... Not bad for a first try!…read more Being new to the area (from Dallas) I wasn't able to find a nail salon to deliver the quality I had become accustom too in Dallas. Vincent delivered exactly what I wanted! My nails look like my natural nails with color. However, it's powder. He stayed within the shape of my natural nails and kept it flat and not bulky, or over coated like the other nail salons. It doesn't look like I have fake nails on top of my natural nails. Great job Vincent!!

this is the best experience I've ever had with the quality of service and products when getting my…read morenails done. My nails had become so brittle that they were constantly breaking and splitting. I went in for a manicure with Juliet and she did a beautiful job on my nails. The product itself strengthened, my nails and within two weeks they had been strong enough to grow out. And for the first time ever, the a full two weeks without a single chip! I've literally never had that happen before with any type of polish.I've just had my second manicure there, and I am absolutely thrilled with the vibe of the place, the service, and the product. Also, the front desk receptionist is super friendly, and always a delight. Plus, free mimosas!! What more a person want?

EDIT: Coming back because not only did they show no grace with my situation when I asked to…read morereschedule (which I accepted and planned to move on with my life). The lady at the front desk told me they charged me a tip ($27.50 turned into $38.50) that I did not authorized. Tipping for a service I never received? That is stealing! I tried to resolve this over the phone 3 times but the manager never contacted me. This is a matter of principle, poor customer service, and lack of empathy for a business I supported for years. I have never had this issue with any business before so I am honestly shocked by this. Original: Love Eugina for pedicures but hate their cancellation policy. I've never needed to cancel before but the one time I have to because my daughter is sick and have to stay home, they still charge me the half of the service. I'll just do my own feet at this point.

I HIGHLY recommend this place. First, let me say, you do not have to be a guest of the hotel to…read morebook an appointment and have services performed. I stayed here for the weekend and booked a Swedish massage and hot salt rocks to my package. Jennifer was my massage therapist. She has the softest hands but applied the pressure that I needed. You fill out an intake form that gives the therapist an idea of any medical conditions and an idea of what you need from your service and they work off that to give you a great experience. The place is extremely clean, neat, accommodating and the staff are all very professional. The locker rooms have everything you need. The robes and slides are soft and made of good quality. Cell phones/camera are prohibited in areas where services are being provided. The lounge area has a waterfall, comfortable seating and plays soft music while a relaxing scent fills the air. You can pay for a one-time service or sign up for a $80/month membership that includes services to sauna, the pool, the massage service of your choice and complimentary beverages/snacks. In my opinion, they're much better than the Ballantyne Resort. You can have an individual service or book a couples massage for two. After our service, they provided us with a glass of wine and bottled water. We then went into the sauna room and sat to detox. It was great. I love this place. I'll definitely return. Come check them out!!! Ask for Jennifer or Noshua. Thank me later!

Great service. This spa is located in the Embassy Hotel on the first floor. Friendly staff. I had a…read morevery pleasant ex