I visited this place when it first opened and wasn't impressed at all. Maybe it's just me but for a pedicure to be $70 I honestly expected more. Neither here or there my hand was forced during the COVID-19 shutdown of businesses, my normal nail place was closed. Thankfully this place was open. I got the dip full set buy Tony, my daughter got a basic paint job, and my friend got an eyebrow wax. Needless to say we all left happy. The picture I posted is 2 weeks later, NOT brand new. Our only qualm was the lady painting my daughters nails could have been nicer. read more

Royal Nails Spa - Nail Salons Near Me - Charlottesville, Virginia

So funny story...my husband asked where I usually get my pedicures, and I said it was at the nail salon in the Wegman's shipping center. I should've been more specific...he bought me a gift certificate for a Mother's Day pedicures here instead of my usual place. I'm truly sorry to leave a negative review because I know it's hard work to run a small family business. However, I can't imagine they haven't seen their long-standing negative reviews, and the fact that they haven't addressed the concerns raised by customers is rather astonishing. With a nail salon, proper cleanliness is my #1 concern, followed by #2, careful attention to clients' comfort and preferences, and finally #3, customer experience: service and ambience. This salon does poorly on all three fronts, and most egregiously on hygiene/cleanliness. My technician did not speak, communicating with gestures--which honestly is fine with me, but the amount of communication was insufficient. He was rather rough with the nail and cuticle prep and trimming, and the shaping was minimal and haphazard. I turned off my massage chair because I was nervous that the shaking would cause him to draw blood. The acetone used to remove my polish burned in one spot where the trimming/prep had gone too deep, causing me to flinch a few times. I've never had a nail tech use the Dremel-like power tool generally used with acrylics on my natural nails--and it didn't appear to have been cleaned between uses. The buffing block was also very clearly used and soiled--I'm accustomed to salons using a new block for each client, and sometimes they offer my used block to me for home use. When the pedicure was over, he simply left without a word or gesture--I wasn't sure whether it was time to leave. I finally asked someone who I think was the owner and he confirmed that I was done. When I was done, I learned that there was still $20 left on my gift certificate for my $45 pedicure...I decided to just leave the whole amount as a tip, even though the 44% tip was far from warranted, because I have no intention of returning. Honestly, this place needs a proper health inspection and correction. The decor is fine, the color selection is nice, the odors could be better controlled. The service leaves much to be desired, and the cleanliness issues almost caused me to walk out. read more

If I could give zero stars I would! No air conditioning. The place is dirty and full of clutter! The only man doing pedicures was extremely rude. He refused to put rhinestones and cute stuff on my nails because I wasn't a regular customer and said it hurts his business. I told him that I'll pay for the design but he still refused. He was clearly upset because I normally go to Ann's Nails mill creek but they had no openings atm. I was sick of arguing with him so I walked out with my nails unfinished. He still charged me $35 for this. This place is a joke! read more

Royal Nails Spa - Unfinished nails but still charged me $35 - Nail Salons Near Me - Charlottesville, Virginia

this nail salon is so bad! I left there yesterday with a pedicure, and now I have an infected toe. and they are extremely rude and disrespectful. and inside of the salon is very gross. It doesn't look like they cleaned in years. read more

Disgusting service came in for a clean on my eyebrows specifically stated to the women doing my eyebrows that I only wanted a clean and she proceeded to completely messed up my shape tried to talk to the manager about it and they rudely said if u don't like it just don't pay disgusting people and service read more

- 1 Star - Discriminatory, Unprofessional, and Sketchy Business Practices - ATP call the Feds I've been coming to this nail shop since high school, and after recently coming back into town, I decided to return. Unfortunately, this experience made it very clear that this place has gone downhill. Before my service even began, the man who was supposed to service me demanded payment upfront, claiming it was because it was his "first time" servicing me. I've never been asked to pay before a service here--or at any nail shop--and when I questioned it, he became aggressive, stood up, and started yelling, saying he would not do my nails unless I paid first. To make matters worse, I was told their card machine was "about to stop working" and that I should Cash App instead of using my debit or credit card, which is extremely fishy and unprofessional. What made this situation impossible to ignore was the fact that a white woman walked in immediately after this encounter and was NOT asked to pay before her service. The contrast in treatment was loud and clear. They say "put your money where your mouth is," and to me, my money means respect. This establishment will never get another penny from me, and if you value fair treatment, professionalism, and transparency, they shouldn't get your coin either. Do better. read more

I heavily rely on Yelp reviews when choosing businesses to support based on customer satisfaction. Unfortunately, I was in a tight spot and really needed a Mani Pedi for a wedding and I was out of town. Needless to say, I would not recommend this business. It was filthy. I did not see any sanitation of their tools. They were not transparent about pricing. They rushed through all of my services and did not do a good job. I would not recommend going here. read more

Royal Nails Spa - Dirty pedicure chair - Nail Salons Near Me - Charlottesville, Virginia

Nails are lumpy, thick, and misshaped. Each nail looks different. Some are round some almond not the same length. Would avoid.

Went to get a fill on a dip nail with tips. Wasn't told they don't do a fill on dip nails until she had removed all my nails! They wanted me to get an entire new set of tips. Rip off. Now I have no nails and they look like crap. This place has gone downhill. Will not be going back at all. The decor is outdated and needs to be updated. The towels are dirty. The arm rests and chairs are cracked and peeling. It's clear they've put no money into upkeep. If I could give them zero stars I would. I should've read the recent reviews before I went there. read more

I came back here while in Cville again and my review remains mostly unchanged. While the location remains conveniently right of 5th Street near Wegmans with ample parking options, the interior is unclean and the nails tools/clips/files are reused without being cleaned or sterilized. They do accept walk-ins in addition to having an appointment. The first polish color I picked off the shelf was so caked on the rim and dried out that the nail technician was unable to open it even after using plier grips (the fact that she had pliers in her drawer also says this is not an uncommon issue of being unable to open dried polish bottles) so I ended up picking a different polish color instead. Updated 2023 prices in the attached photo, which remain on-par with most other salons in the area. read more

Filthy, unfriendly, unprofessional. Service requested wasn't honored yet I was still required to pay them. I left without receiving anything I had asked for. Minus stars would be given if that were possible. read more

So the review but needed a quick color change. Gave me such a hard time because I didn't want Gel and they said they didn't have white polish. I left don't go. They should be put out of business read more

DO NOT GO TO THIS NAIL SALON!!!!! HORRIFYING!! I don't know what kind of chemical or other additive they put in their polishes but after WEEKS, I still cannot remove the white toenail polish. It's like they put some kind of mix between wall paint and shellac! Whatever it is, it's taking weeks to get off!! and my fingers have some really weird deep indentations in the nail bed after removing the polish. It's just very weird and unexplainable! AWFUL!! STAY AWAY!!!! See pics! Crazy! read more

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they were very rude! they took advantage of us with the pricing! I read the sign and they gave me a completely different price than advertised! my nail were all different and very sloppy and rushed! and they shoved my hand into the UV light! they also had no air conditioning and it was very dirty! overall I think they should be SHUT DOWN! read more

Do not recommend. Very sloppy nail job, rude workers and insanely overpriced. I asked for polka dots and all are different shapes and sizes, price is not as advertised. read more

Alex did amazing on my nails! It's so nice a chill in there. I always am asked if i'd like a water while I get my nail services done! read more

Royal Nails Spa - Nail Salons Near Me - Charlottesville, Virginia

This is definitely my favorite nail spa in Charlottesville after trying several. I've gotten a pedicure and a manicure with acrylics done here several times and have enjoyed every experience. I haven't been back since 2022 since moving away, but the workers were always very kind and treated me like a friend. They also were very accommodating and did every design I've asked for on my acrylic nails. read more

Everything, they have roaches, they lie about their prices, they don't take debit card, they made me use ATM. Won't be going back!! They told me 45$ and charged me 65 plus two tips (5$ for each person ) also when they trimmed my nails down to make them shorter then didn't file them they looked like crap. NEVER AGAIN if I could give it no stars I would!!!!!!!!!¡ read more

Had a wonderful experience here just a few weeks ago and will be going back today. They were also very sweet and careful with my broken hand. I found it to be very nice inside. read more

Royal Nails Spa - Nail Salons Near Me - Charlottesville, Virginia

WHERE IS THE HEALTH INSPECTOR?? Couldn't get out of this place fast enough. Absolutely filthy from the moment you walk in the door. I went years ago when it had opened and what a crap it has taken since. I strongly urge you to look beyond what must be any fake positive review. One look inside tells you all you need to know. read more

Royal Nails Spa - Dirty chair near pedicure station - Nail Salons Near Me - Charlottesville, Virginia

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I just went here with my daughter. I had an acrylic fill and my daughter (she's 7) wanted her nails painted. It was $150!!! He did have to take most of my nails off (which he did very roughly) and my daughter did gel with designs.. but I was in shock. So much that I paid and walked out just totally confused. I've never had nails cost this much. It was my mistake not asking ahead of time but it made me realize that they must have charged me over $70 for my daughter's nails. I didn't think to question it because I get my nails done enough to be able to ballpark price. It was not clean and my cuticles are cut up and bleeding. I will not go back. read more

This place needs to be rated "below a zero!" This place is not sanitary, the man had me to drive across town for services then met me w/rudeness at the door.. his helper a lady was laid over the chair as if she had a handover! The place was dark & smelly! Don't waste your time or money! RUN! read more

To say that this place is the worst in town it's an understatement! I could give them no stars I would have. One of my nails broke and pulled my skin so only place open and had no choice but to go here ask him to fix my nail and file the rest shorter. The gentleman look at what needed to be done and told me $25.00 I didn't even ask just trusted him to do his job and get paid his fees. He just file one hand and cut off the other set of nails. He said " you are done". I asked are you going to leave them like that and he said " what's wrong "? Are you really that unprofessional? He marbled something and filed them. Still not good I asked if I could bored his filer and had to finish them myself. Needless to say how disappointed I'm. I paid him because I'm a decent person but he didn't earn his fees! Will never comeback nor recommend them! Oh and they have roaches too read more

Worst nail salon I've ever been to. The salon was dark and looked shabby. None of the staff were remotely friendly - they all acted hung over. Three of us had manicures and all were poorly done with just the most rudimentary service. Cleanliness was questionable. A one star rating may be too generous. read more

WORST PEDICURE AND MANICURE I'VE EVER HAD. There should be a no-star option on here. I will not be returning to this location ever again. The first time I went, I thought it was over-priced. Gave them a second chance and it was underwhelming. Third chance today - struck out! They had 3 chances and that's more than I should have given. Over-priced, poor service, filthy facility from front to back to bathrooms to pedicure chairs. No base coat under pedicure paint. No massage to legs in pedicure or hands in manicure. Rubbed oil on my arms with the dirty gloves on that had clippings and dust from the manicure causing the massage to be gritty and bumpy. Toe nails were cut to the wicks and my finger nails were splitting and chipping before I got home. Nail polish slopped on all over the place and even paint on my shoes. NEVER AGAIN!!! read more

Royal Nails Spa - Paint on shoes, skin, cuticles, jacked up corners - my kids could have done better than this!! - Nail Salons Near Me - Charlottesville, Virginia

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Horrible service and amateur work. Three different techs passed me around for a mani/pedi. My nails aren't even in length, the polish is cheap and bubbled, my cuticles were scraped on my toes. The salon isn't neat and clean. Wish I could take back my $. I'm ashamed to have tipped. read more

Royal Nails Spa - Horrible manicure! - Nail Salons Near Me - Charlottesville, Virginia

DONT EVEN THINK ABOUT COMING HERE. Came with a group of 6 but called days in advance to make sure they could accommodate. Everything started out fine with our pedicures. They started with those of us getting manicures as well. Which is fine, made sense to me but this is when things started going south. I asked for white on my nails but I was told no because the white would yellow... I always get white on my toes and I've never had that problem. I got the basic pedicure and for $30 it literally was the most basic. Just a foot soak file and regular polish. He painted my nails and then went to apply the top coat and took the brush out of the bottle but never put it on. Took it out went to touch it to my nail... stopped and put it back. A day later my polish on my toes was completely chipped. Then new people kept coming in and they'd help the new folks and not the rest of the people in our party that waited an hour before anyone started on their pedicure. Next let's talk about my manicure. I was moved after getting my pedicure and proceeded to have to wait half an hour before he came to do my nails. They were out of the first polish I picked, they were then out of the second polish I picked, he then brings over some options. Both that I had picked were light pink and he brought over a yellow and a purple... he finally found a light pink. He filed my nails, then I washed them, and he started painting. I don't get gel often but there was no prep. THE SAME DAY MY NAILS STARTED POPPING OFF. I had a wedding the next day and I had to go with my nails looking like this. $45 for my nails to look like this the same day is a scam. Not to mention he reused the tools on my hands that he used on the lady next to me. I hope this gets looked into because it did not feel clean. Finally I go to pay and THEY DONT TAKE CARDS. We didn't see any signs posted that said this. They had an ATM but I didn't have my debit card on me (I had left it at our hotel) and I didn't have enough cash so someone in our party had to pay for me. All around it felt like a scammy experience we were all trying to relax and this experience did anything but that! Trust the reviews here and find somewhere else. Not to mention there was a barking puppy and a screaming baby. read more

Royal Nails Spa - Nail Salons Near Me - Charlottesville, Virginia

Unsatisfied with my nails & they were willing to do nothing after charging me $80! Horrible customer service, rude staff. Will NEVER return! Worst experience in my 6 years of getting my nails done on a monthly basis. read more

Normally I just wont go back to an establishment when The customer service is this terrible. But I want to warn others not to go there. Not only was the customer service awful there he was rough. After he jacked up my eyebrows he said "I did the best I could !" and suggested that I use eyebrow pencil or go back to the person that normally does my eyebrows. I politely let him know that that wasn't OK. I'm literally missing chunks of hair. Oh course I didn't pay. I'm going to CK nails and Spa to have them repair read more

Royal Nails Spa - Literally took chunks out of my eyebrows then suggested that I use eyebrow pencil or go back to who normally does them - Nail Salons Near Me - Charlottesville, Virginia

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The only good things I can say are that we were able to get seated immediately for two pedicures and the staff weren't mean. Outside of that, everything was visibly dirty, the nail polish bottles were goopy with polish, the technicians were not mean but they were not friendly and the menu was misleading, resulting in paying $20 more than anticipated. the massage and hot stone treatment were mediocre at best. I would not go here again unless they gave it a consistent scrub down and became more professional about the experience. Even if I had paid $20 for the pedi (vs $60), I wouldn't return. read more

AMAZING NAIL SHOP! she did everything i asked for and was dedicated to finishing this set for me! read more

Royal Nails Spa - this was a first experience for me and i am very happy with this experience! she did exactly what i asked for and a timely manner! - Nail Salons Near Me - Charlottesville, Virginia

I do not recommend they tell you they can do duck nails and they can't, didn't take all the polish off my toes , painted over what I had already, worse experience ever read more

Worst nail experience I've ever had I asked for a simple coffin shape and got a rounded ballerina. My nail broke the day after I got them done and I went to get it fixed a couple days later. When I went my nail tech wore her mask incorrectly and no one in the shop was adhering to covid guidelines. Also the day after another one of my nails lifted. Please don't waste your money here!!! read more

Royal Nails Spa - Nail Salons Near Me - Charlottesville, Virginia

Horrible experience! I went in for a pedicure and went to the bathroom and it was disgusting and so I got nervous about the hygienic quality of their tools. Etc...and wanted to cancel but decided that I should stay and pick out a color. The person who was to perform the service tried to hurry me (usually I hurry and do not get the color I want). After the dirty bathroom, this was enough of this place (which was empty on a Saturday afternoon). I told him I changed my mind and he said that was rude because he had filled up the water & waited so long for me. I said that the bathroom was disgusting and the vibe was off. He called me a fucking bitch and followed me out the door still shouting! Please go anywhere else but here. It also smelled bad! read more

Absolutely horrible. The man that did my nails did everything wrong and was not apologetic whatsoever. Wrong color, wrong shape and length, uneven, couldn't do the design I asked for.. which was a simple letter on one finger. I asked him to switch the color as soon as he applied the wrong color and he said it was too late. Then MADE me tip him five dollars. read more

Alex did an awesome job on my dip nails, thank you! Clean, open space salon. Never had a problem here. read more

Royal Nails Spa - Nail Salons Near Me - Charlottesville, Virginia

This review is a little late because I wanted to make sure that the promise of a beautiful, long-lasting, manicure was fulfilled and boy, was it! Three weeks out and they still look great, despite having grown out quite a bit. I got the powder dip for the first time and was a little skeptical when my manicurist said they were better and lasted longer than gel. The process is fast and cool to watch and no joke, they're WAY better than gel and the color even seems a little deeper. It was exactly what I wanted. The place was clean and Chris? (may be getting his name wrong) was friendly and informative and did a really great job. I no longer live in Cville, but if I did, this would become my "go to" place. Highly recommend and they couldn't have been nicer! read more

Royal Nails Spa - 3 weeks out, dip powder nails going strong. - Nail Salons Near Me - Charlottesville, Virginia

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I wish I read reviews before I went here! FIRST of all, a simple mani pedi was $80. My husband and I went (my husband didn't get polish or anything) before my brother-in-law's wedding and they charged us $160 (plus tip). I had paint all over my skin and the cheap polish wore off within a day and a week later, over 80% of the polish is gone. They have a 7 day guarantee...but it isn't worth it. Just don't go there. read more

I really enjoyed my experience at Royal Nails. There are a ton of chairs so I wouldn't think there would be issues with a wait. They brought out fresh fruit and water for me to enjoy during my pedicure! My nail technician was really nice and did a good job on my mani and pedi. They use the disposable bags in the pedi massage bowl which always makes it feel a little cleaner. She gave me a basic mani at the pedi chair which was nice I didn't need to move. My only complaint was that I read the menu wrong and thought it would be about $40 and it was actually $60. It was probably my fault, but that's a pretty big difference. Overall I'll definitely go back I'll just read more carefully next time read more

Royal Nails Spa - Nail Salons Near Me - Charlottesville, Virginia

I would not recommend this nail salon. They are extremely misleading. When me and my mother first entered the salon they immediately seated us which I thought was nice. They served us water and fruit which seemed alright at first but I wish I didn't eat it because I heard the fruit isn't even fresh. I wanted a mani/ pedi. The girl began to do my feet and handed me the menu of prices. The menu was extremely misleading I wanted gel and she kept pointing to the scents for leg scrubs and didnt point out the pedi price. She was aware this was our first time and pressured us into a scrub which was something I could have done myself for free. I received the weakest massage of my life and a leg scrub. She painted my toes then proceeded to my manicure. Once all finished she said for me to pay while I was still sitting at the table. I tried to go to the counter and she said no pay here. She charged me $95 for a mani/pedi with gel. She took my card and went to the counter to pay. I was astounded by the price as I checked out my pedicure and then nails. This was NOT a $95 job. I did not even receive acrylic nails. Angered by the price me and my mother tried to discuss why the price was so ridiculous and where the extra charges were coming from. The manager, I'm assuming, argued with us how there was a no refund policy and showed us a tiny sign on the front counter literally hidden by a little plant. How were we to see this when we were immediately sat in chairs and then told to pay from our seats. I believe they took advantage of us with the language barrier because there were other employees in the store who spoke perfect english and they did not ask them for help. The shop gave me a $20 gift card which I do not even want because why would I return for another poor nail job and lousy customer service. Highly dont recommend. Check their google reviews as well. I wish I would have. I am also 3 days into my nails and they have already chipped. Totally not worth even going to the shop. read more

Royal Nails Spa - Nail Salons Near Me - Charlottesville, Virginia

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