Up until recently I've always gone to the same independent contractor for my acrylic nails. However, due to the distance I decided to research nail salons that were closer to me. After some thorough research I decided to give Royal Nails a try. My first impression was great. The salon is super clean and fancy. I was treated by May the second I walked in, I asked for a Pedicure, Manicure and Eye Brow waxing. I was planning on spending money today!
I was escorted to the Pedicure chair before even being able to look at colors. I didn't mind, I was getting white tips on my toes anyways. A gentleman did my toes in record time. At first I thought "this is great, I'll be in and out as I have a 2 month old baby at home!" However, the gentleman couldn't help but look at his watch the entire pedicure. I could tell he had an appt coming in. My feet from my pedicure are still rough as the dead skin was not successfully removed.
I was then escorted to the manicure side. And again asked what I'd like done. I showed May a photo and she said "no I can't do that, it's gel" now mind you, I had originally said I wanted polished but was more than willing to get gel if I could get the design done that I wanted! But I was never given the option. She proceeded with my nails, never asked me about length. I like them short anyways so what does it matter?
I looked around at everyone else's nails while I was having mine worked on and I felt super confident! Everyone's nails looked great! Just as I expected from the reviews. Oh boy was I wrong (we will get back to that). May proceeded to tell me to pick out colors. I came back with the colors I'd like and she said "those are gel colors". Now remind you, I would have been more than willing to have gel done if asked. So I said "how do I know the difference" and she replied "there will be one or two" ONE OR TWO WHAT?? Whatever, I wondered back and found other colors and second guessed myself as their colors are not separated from polish and gel.
After I returned with my polish May was working on another set of nails at a different station and Steve began painting my nails. He had to choose a different glitter as glitter number 101 was out of stock. I asked for Blue on all but the ring finger and glitter on the ring finger. He did blue on all nails and glitter on top of all. He finished quickly and left me there for my nails to dry. Then the gentleman that did my pedicure asked if I was ready to pay. I explained that I had not had my eyebrows waxed yet. So they rushed me back so Steve could do my eyebrows.
Complains: 1. Not one person made conversation with me. They were all laughing and yelling in their language.
2: my cuticles were not cut before the application of acrylic and were not oiled down before being instructed to wash.
3. I was not asked for communicated with when it came to the length, design, type or my options.
4. There was no communication from person to person when I said what colors I wanted on what nails.
5. It seemed more about time crunch than patient satisfaction
6. The acrylic was packed on really thick and did not look natural.
7. The two people next to me both received lotion and hand massages, I didn't even get my cuticles cut.
I look really young so I understand that it may look like I'm Not seasoned and I don't know what I want? I'm not quite sure why everyone else's nails around me looked amazing and mine look like poo! Overall, I won't go back! This set will last about 2 weeks and I'll go somewhere else for a different full set. read more