Great shop. Clear and transparent about issues and options for repairs. Handled repairs,…read moremaintenance, tires and inspections for my Audi. Competent and nice people.

From the owner: Accurate Auto and Truck Repair is now offering year round vehicle rustproofing services including…read moreundercarriage pressure washing. We are customer focused and serve the Oneonta NY, Cooperstown and surrounding areas. We believe in transparent auto repairs and not unnecessary vehicle repairs. Our auto and truck sales services are unparalleled to other services in the area. We will place any vehicle up on the lift and do a walk through with you free of charge and without commitment to a vehicle purchase. Our specialty services include rustproofing for new and used vehicles. The process we use is much better than undercoating because it does not crack or retain moisture. We also have a factory trained certified Land Rover/Range Rover technician onsite with over 20 years of experience Hartwick College and SUNY Oneonta students are welcome! We will provide you with a place to turn for repairs when you are far away from home. Need a virtual consultation with your parent (s) regarding a repair? No problem! Give us a call today!

Efficient and professional. Had an appointment for an inspection, which was done within 45 min…read more My husband didn't have an appointment. They happily accommodated him. Fair priced, no unnecessary upselling.

Everybody here is always so kind and helpful, multiple times I've come in for something small and…read morethey didn't even charge me. So efficient and always gets the job done well.

This place is fine, but they're not always the friendliest. Recently got an inspection done where…read morethey had to do a thousand dollars of work on my car and somehow missed that there was a nail in my tire. There are better places in Oneonta.

STAY AWAY! I recently took my car into Monsers to fix the…read more"Check Engine Soon" light. After having them work on it for THREE different occasions, it still wasn't fixed, and they charged me $987 dollars for repair parts and labor, that never solved the problem. On my fourth trip back to find out what exactly was going on, John Bogart, the manager, said to me, "Well leave it here again and we'll see what we can do." NO! NO! NO! I then took it to Susquehanna Auto Repair and had it repaired for $78 dollars. The light has never come on since. MONSER BROTHERS is the epitome of a RIPOFF!

I'm a first timer after trying numerous other places. They swapped out summer tires for snows,…read morechanged oil. Super fast, reasonably priced, and I'm hoping they're my new go-to place for car repair.

McCarthy is absolutely the best place around for tires and service. These guys are great! They've…read morealways taken amazing care of me and all of my vehicles. It's rare to find this level of customer service these days. The work is great, price is right, and service is awesome.

Very seldom do I take the time to write a review for auto dealerships because typically it's not a…read moregood experience, however it was completely different with Royal Chrysler. From start to finish, the team was professional straightforward and honest. I felt like I was dealing with old friends rather than salespeople. I would not hesitate to recommend this establishment to a friend, relative or anyone in general looking to experience something other than your typical buying experience.

What a disappointing experience. Van in for service. I called four days in a row for an update, no…read morecall back. The fifth day I spoke with a manager. He "promised" to get me an answer the next day. (My rental was costing 1000 per week). No call the next day. I called. He was on staff and said that we would receive a call first thing Monday. No call. I called and learned the manager was off Monday. I called and asked for the owner. He never called back. My spouse called the next day and asked for a call back. No call back. The van sat at dealership for 8 days before service was scheduled for" three hours". On the scheduled day for service called to learn, "not enough time", scheduled for next morning. Called the next morning, mid morning, to learn it hadn't been looked at yet. "Would be soon". I own a business and understand being short staffed. What happened to customer service? Just a call back with updates, staying on schedule? Very disappointing. Van still not done at the time of this review.

I went here for a particular issue which was small and affordable to fix but while they were under…read morethe car they "discovered" a completely unrelated issue that was expensive. I was surprised and not confident about their recommendation, but in the end I ignored my intuition and went ahead with the additional $1,400 repair. That was my bad, I should've taken a step back and gotten a second opinion and I did not. A couple weeks later the person that recommended Vic's to me took her own car there. There was a check engine light on that seemed to be related to tire pressure. Vic's assessed and told her the all four sensors on her tires were bad and needed to be replaced for about $700. She was bummed, but trusted them completely. I told her my reservations and urged her to get a second opinion. The second opinion: all sensors were good, there was a nail in the tire that needed to be removed and patched, $40 max. I'm not sure if there was any dishonesty or just ineptitude, but it's enough for me not to go back.

went to Vic's to get an auto inspection. I've been pulled over two days prior for the inspection…read moresticker not for any of the instruments on my should've been in and out. They told me that my third brake light on my truck was damaged and not working pretty sure the officer would've made me aware that my brake light was out and a ticket for the brake light and the inspection. Needless to say Vic told me that my third brake light is out and said well if you leave and come back, you're gonna have to pay for the inspection again, but if I did that, it still would've been than what they charged me for a lightbulb. Thieves for doing that they signed up to do with New York State justifying their time they had to get some extra money for an inspection lousy.

An absolute joke. My 81-year-old mother-in-law went in to get an oil change and her tires rotated…read more She also had a vibration in a tire that she wanted checked out. After changing her oil, charging her several hundred dollars, and sending her on her way... she went to someone else. Her wheel was literally about to fall off because the wheel bearing was so bad, they said her tires had never been rotated, and I honestly would be surprised if her oil had even been changed. Way to take advantage of an elderly woman. Shame on you. DO NOT GO HERE!!

These guys are the best. I have a 23 yr old car that they've taken great care of. They always try…read moreto find parts that are less expensive so I won't have to pay a fortune...and they do. The guys couldn't be nicer to me and I won't take my car anywhere else. When you find good service, you stay forever.

My husband and I have purchased 11 cars as of today from Empire since 2010. Obviously they are a…read morebuisness and are there to make money. But they are really fair with their deals. That's why we just picked up our 11th vehicle today. Austin in sales is great. A real personable guy. Service team has always been a hoot when we go in for routine maintenance. So I gotta give a 5 star because we've always got what we wanted and the prices have been good.

My 70 year old mother scheduled repairs done on her car that THEY suggested she needed done and…read moretold her she needed to be there at 7AM. She went in to get the work done as they promised and all they did was charge her $100 for an oil change! When I called to ask them why they didn't fix her car they said she only scheduled a 'service'. That's not what she said however. She said she talked to them extensively on what needed to be done to fix her car and make sure it was in good working condition for her trip. They made up excuse after excuse on why they didn't complete the task like 'our system doesn't show the repairs that are needed.' It was on the invoice they gave us. They even said it was in their files! LOOK IN THE DAMN FILES THEN??!? The man on the phone was very interruptive and wouldn't give me a fair chance to speak so it became an argument. 'All you want to do is argue.' No, dude... I want my mother's car fixed. Like they said they'd do. Hopefully we can get the car looked at somewhere else before our trip but most likely not. We scheduled this maintenance well in advance for them to complete the task and it seems they don't actually fix cars there. They have no right to claim they are mechanics.