Me & my wife was in Coopertown for the World Series Gala but didnt make it because we blow a tire &…read morehad to have it towed couldnt get wheel lock off to Royal Hyundai 20 miles away.Anthony was the serviceman we delt with who was very helpful with our situation.we were strained in our motel which they accomodiated in picking us up.Thanks everyone involed in our sitation. Yours Truly Walt & Linda Counterman

My retired father got brand new tires on his car. After…read moregoing through every route possible he was told he has the wrong size tires on his car. That means Royal Hyundai and their team put the wrong size tires on their car. Steve Harris the owner told my retired on a budget father " buy 4 new tires and we will install for free" No Steve Harris that's not going to work. Your dealership put the wrong size tires on my fathers car. Now you want to make more work for everyone because we will take the legal route to make sure my father gets his new tires in the correct size. This wasn't his fault or responsibility. But it is your responsibility as a business owner to make it right.

My husband had to put the re-charge for the air conditioner in our car and after he was finished…read morehad it on his hands. He went back inside to wash them and they said customers weren't allowed to use the restroom! Unacceptable at a place where most likely you will get your hands dirty.

I purchased a battery and after 2 months I needed to replace it. I had taken my car to Toyota to…read morecheck the alternator or starter to determine what was draining the battery. I never considered it could be the battery that I had just purchased. I had to pay the diagnostic fee. Advanced would not issue a refund so that Toyota could replace it. When I went to Advanced, the manager said I should have gone there to have it checked and would not reimburse me for the charge. My response was why would I think it would be a battery that was 2 months old? Long story short, they replaced the battery. Fingers crossed that this one lasts!

Completely ignored by 3 person tech team in a completely empty garage. 1st time visits and did not…read moreknow the process. Instead of walking over to fill me in they ignored me, even after I got out of car and approached them. Good for "Mr. Tire" across the street. Walked in and got on the spot service!

My husband and I have purchased 11 cars as of today from Empire since 2010. Obviously they are a…read morebuisness and are there to make money. But they are really fair with their deals. That's why we just picked up our 11th vehicle today. Austin in sales is great. A real personable guy. Service team has always been a hoot when we go in for routine maintenance. So I gotta give a 5 star because we've always got what we wanted and the prices have been good.

I had a negative experience with this dealership submitting a credit application without my…read morepermission or knowledge, despite me telling them numerous times I'm only looking to put a deposit down so that i could hold the car and see the car (it did not arrive at the dealership yet). I also told them I did not want to do a credit application because I didn't even see the car yet! What sense does it make to submit a credit application for a car you haven't seen or test driven yet? I never gave them the okay or permission to do a credit report. I was told by the salesman that they would not do this. Please see my screenshots. You will have to zoom in for the screenshot from the assistant sales manager, Stephen Martin. His excuse for the dealership running my credit without my permission was that "as soon as someone gives us a deposit and a credit app we submit the information to the banks to get an approval" The thing is I NEVER submitted a credit application. This dealership requested certain information from me in order to move forward with a DEPOSIT then used that same information to do a credit application without my permission or knowledge! They didn't even help me with removing the unauthorized hard inquiries from my credit report. It is 9 months later and I'm still trying to remove 3+ banks from my credit reports. Needless to say, I ended up getting a brand new RAV4 with a higher trim at a more responsible and respectful dealership 5 days later and requested my deposit back. To submit a credit application without my permission or knowledge was a shady, greedy, and unprofessional thing to do and I would not want to do business with a dealership like this. The assistant sales manager didn't even offer an apology.

Today might not have been the rudest, worst customer service experience I ever had but it was the…read moreworst I ever remember having. Look at the number of one star reviews this place has & that tells the story. As others have said I only left one star because the system won't let me leave less. First I had to wait 2 weeks to take my snow blower in. I assumed that meant they were very busy but when I got there mine was the only machine in sight. They said they'd call when it was ready. Iwaited 2 weeks & called them. Was tole "It's ready". Nothing more. I was sent to them by the manufacturer for a warranty repair. When I got there they tried to charge me $146. I said it's under warranty & they said they couldn't check that even though they are an Ariens dealer. Said I'd need to bring in my receipt. Never mentioned that on the phone or when I dropped the machine off. I live 30 miles away. Also the kid at the counter didn't know enough to get up when a customer came in & never stopped staring at his phone.

I wish I could give these people 0 stars! Took our hustler lawn mower to get serviced, new blades,…read moreoil change you know the normal stuff. Got it home and mowed half the lawn and it broke, we've had the mower for 5 years and never had a problem! Belt came off, no big deal again it's been 5 years so we probably needed a new one. Take it back to get it replaced, get it home and mow 4 strips before it breaks again... I call unhappy and the lady answering the phone says well I was going to tell you the spring fell off so we replaced it with one from a hardware store... Mind you the spring was half the size that they put on! Take it back AGAIN and mow 1.5 times this time and it breaks yet again... spark plugs were never replaced, air filter was never replaced, nuts were missing from bolts. Needless to say we will never do business through these people ever again nor do we recommend them to anyone! Poor service, poor communication and clearly poor diagnostic!

Everyone there is so helpful and they never make me feel bad because I don't know about cars!!read more

Thanks to to staff at this location i almost got into a nasty accident. I told them the part I…read moreneeded and spent over $200 and then when the part they sold me broke down 20 minutes later I almost got smacked in an intersection and had to pay$100 for a tow. When I called them to find out why they sold me the wrong part the response I got was " it might work and it might not work" when I took the part back to get my money back I asked the question again just to clarify and she said "yea well we thought it might work" I could've died and had they originally told me "it might work" when I purchased the part I NEVER WOULDVE OUR PURCHASED IT!!! when it comes to cars you can't go on "it MIGHT" NEVER AGAIN WILL I EVEN BUY WASHER FLUID...they could've reimbursed my tow costs since it was technically their negligence that caused it.id give ZERO STARS if allowed. Maybe have people that have at least basic knowledge of cars work here...just a thought

Everybody here was so nice! I needed my stereo reset and they fixed it for no charge, entire staff…read morewas very lovely.

TERRIBLE TERRIBLE DEALERSHIP!! Not my first review about them either! They do a half-assed job over…read morelooking your car to see what is wrong and then will tell you every week there's a new problem when they barely even looked at it to start with! Had my car stuck in their dealership for almost 3 months with a new reason of what was wrong almost every time I spoke with them! The reason they had my car was because it broke down from a RECALL on the engine oil pump belt and they were the closest dealership. I was told originally it should be covered and shouldn't be an issue. WELL, that was wrong. At first, they told me it was denied by Ford and I was confused considering everything pointed to the recall and they said they would the request again. I even took it upon myself and called Ford Corp. and they said they submit good photos showing the damage there was no reason for the denial because they agreed with me on this sounding like the recall. Oneonta also informed me they do not take down the engine or take it apart to see what the issues are or what is causing issues. I informed Ford Corp of this as well asking if that is a protocol or not and they said they absolutely have to take down the engine because how else would they know where the problem is. So, then I proceeded to tell Oneonta to keep submitting the request with better details as per Ford Corp. After weeks of the request being denied (they only submitted it in twice to Ford) they started saying I had other problems occurring. Now I live 4 hours away so I couldn't know if I did or didn't so I said go through my warranty at this point. My warranty was in the same boat as everyone else but Oneonta on it being recall. The warranty needed a letter from the dealership first stating why is this not a recall issue and they could not provide one or send one! Ridiculous already. They would not speak to my warranty about it either which was mind blowing to me. I was at my wits end being 3 months without a car and having to pay for rentals and Ubers out of pocket almost every day. I had my lawyer get involved because it started sounding like a money hungry dealership who also had no idea what they were doing. I then got an invoice from Oneonta listing all the parts and issues that were wrong and needed fixing.... $8000 they wanted!!! I was able to have Oneonta tow my car down to a dealership closer to me because now I knew for sure they just wanted get paid. The car goes into the new dealership within less then a week its approved for recall and I have a new engine on the way and a loaner car. Complete opposite experience that Oneonta gave me. They were honest, showed me all the paper work submitted and let me know how they submitted everything. Now I reached out for Oneota for a request of reimbursement for the Ubers and rentals from the run around I had to go through with them. They of course denied the reimbursement and stated that the other dealership obviously had a different diagnosis. I got the diagnosis reports from both dealerships to compare. THEY BOTH HAD THE SAME DIAGNOSIS. Now why would one be approved and one will not be? I asked the new dealership if they submitted in photos to Ford to show the belt like Oneonta said they did. They said they just sent the belt back itself to Ford Corp because that was the only way to see the belt and once the belts off and being that damaged there was no putting it back on. I looked at the photos Oneonta submitted to Ford, they show absolutely nothing referring to the recall. They show the back side of the belt still attached to the engine not showing any of the damage to the belt! All because they refused to take apart the engine and properly diagnosis it, yet there was $8000 of damages they were claiming. Weird to claim there is that much damages when you didn't even take the engine apart or properly look at the damages. This is the worst dealership I have every encountered, know nothing and money hungry!!