Buying a car can be difficult. When you start your search, you generally know what you want and…read moreabout how much you want to pay for it. The actual process can be difficult. Dealers can be pushy, then you have to negotiate price, and after you sign the paperwork; you never hear from them again, especially if you need their help. I recently moved to Oneonta and visited Country Club Motors. I found a home town experience alongside the right price. Very easy to work with and not pushy. After I signed and left the lot, the sales team continued to work with me as if they were trying to earn a sale. Most impressed I've been by a dealership's sales team. I worked with Jesse and I highly recommend him.

Bought a 2022 hyundai tucson brand new. At about 36,500 miles the ac stopped working in the middle…read moreof summer. Had to wait a month for the soonest appt to have the car fixed. Being as its the summer and not having ac i asked for loaner and was told they only give them out for cars that don't run. In addition, they expect me to make 4 trips back and forth with no ac to repair the car. Each trip back and forth is an hour and 20min. This means I'll bee spending 5 hours in total drive time to get this repaired. One trip back and forth was for diagnosis, 2nd trip was to pick up car from diagnosis while part is ordered. 3 rd trip will be to drop off car for the actual repair and the 4th trip will be to pick up the car once the repair is done. I also asked for them to rent a car which they would not as well. Although they did give me a ride home and back to the dealer, both the service manager and general manager seem to think this is acceptable customer service. To spend a total of 6 weeks, time from making my appt to repair completion, without air conditioning in the hottest time if year is completely unacceptable.

Went in with the car at 12:30 for a 1 ap. for an oil change and tire rotation. Car finished at 2:58…read more, was told tech spilt oil on the motor and cleaned it off so it took longer. OK No worries. Start to drive home and the steering wheel starts shaking as I drive further and starts pulling to the right and then makes nose. Cell service is spotty but get ahold of Nissian. I was told if possible turn around and bring it back in maybe the alignment was off in one of the tires (sales department, then transfered to service. Service departmwnt: I was told take it to the nearest garage bc the lug nuts need to be checked.I do not live in Oneonta or even close. Thank God there was an Auto body shop that does repairs not too far from where I pulled over. I go there... Two front tires are so loose they are ready to come off back tires loose to upon inspection. The tires were not toriuqed.Call Nissan again call us when u get home. Call... Refund given,supposedly tech let go. I will be following up. It is not about the money it's about doing your job correctly and thank God my children and I did not get in an accident or cause one. So now the question is did it damage the lugs and the holes ,etc. I will not be going to them to have it checked out to make sure it is safe or nothing was damaged from it being driven with loose lugs. Be aware ,check your lugs before leaving to make sure properly tightened. So needless to say the amount of time the car was in there and you couldn't even torque the lugs.

scammed me! Went in to get my studded tires put on ... they kept my new tires and gave me the wrong…read moreones back so I was forced to buy 4 new tires somewhere else!

My husband had to put the re-charge for the air conditioner in our car and after he was finished…read morehad it on his hands. He went back inside to wash them and they said customers weren't allowed to use the restroom! Unacceptable at a place where most likely you will get your hands dirty.

I purchased a battery and after 2 months I needed to replace it. I had taken my car to Toyota to…read morecheck the alternator or starter to determine what was draining the battery. I never considered it could be the battery that I had just purchased. I had to pay the diagnostic fee. Advanced would not issue a refund so that Toyota could replace it. When I went to Advanced, the manager said I should have gone there to have it checked and would not reimburse me for the charge. My response was why would I think it would be a battery that was 2 months old? Long story short, they replaced the battery. Fingers crossed that this one lasts!

The guys here sure do help me out in several ways. From a simple wiper replacement to a complicated…read morepart

Our Experience was with Elise when stepping into your dealership on Saturday May 3rd. She treated…read moreus with a quiet respect while sharing with us her knowledge and background of selling cars. This absolutely beautiful women won both of our hearts. Within a very short time I realized how super intelligent and confident Elise was, we looked at several of your used Subaru vehicles and drove a couple before we left and within 24 hours we were back to drive a 1922 green Forester and of course the end of the story is Elise knew what we could afford and how unhappy we were with the 2022 Nissan we wanted to trade in. After test driving the Forester we immediately signed paperwork and this story has a happy ending. we took it for a long drive and couldn't be happier. So to the dealership, we say thank you for your quality of service and hope it never changes. This is our second Subaru Forester and hopefully not our last.

They will smile in your face and take your money . I bought a car here and it arrived with mudd…read moreall over the seat . They botched the instalation of my hitch cut out so bad ,it looked like they used scissors to cut through plastic. When I informed Stephen Murphy I was un happy he avoided the issue for a whole year and then kept on avoiding the issue . The owner personally insulted me calling me a cry baby also telling me I wasn't a man . The owner also demanded to know what I did for a living and when I told him it was none of his buisness he also called me rude. I will never buy a subaru ever again due to the way I was treated by these people . With subaru five star service stops at the buck and I would recommend buying any other car. Subaru will treat you like dirt!!!!

Completely ignored by 3 person tech team in a completely empty garage. 1st time visits and did not…read moreknow the process. Instead of walking over to fill me in they ignored me, even after I got out of car and approached them. Good for "Mr. Tire" across the street. Walked in and got on the spot service!

Very seldom do I take the time to write a review for auto dealerships because typically it's not a…read moregood experience, however it was completely different with Royal Chrysler. From start to finish, the team was professional straightforward and honest. I felt like I was dealing with old friends rather than salespeople. I would not hesitate to recommend this establishment to a friend, relative or anyone in general looking to experience something other than your typical buying experience.

What a disappointing experience. Van in for service. I called four days in a row for an update, no…read morecall back. The fifth day I spoke with a manager. He "promised" to get me an answer the next day. (My rental was costing 1000 per week). No call the next day. I called. He was on staff and said that we would receive a call first thing Monday. No call. I called and learned the manager was off Monday. I called and asked for the owner. He never called back. My spouse called the next day and asked for a call back. No call back. The van sat at dealership for 8 days before service was scheduled for" three hours". On the scheduled day for service called to learn, "not enough time", scheduled for next morning. Called the next morning, mid morning, to learn it hadn't been looked at yet. "Would be soon". I own a business and understand being short staffed. What happened to customer service? Just a call back with updates, staying on schedule? Very disappointing. Van still not done at the time of this review.