Bought a 2022 hyundai tucson brand new. At about 36,500 miles the ac stopped working in the middle…read moreof summer. Had to wait a month for the soonest appt to have the car fixed. Being as its the summer and not having ac i asked for loaner and was told they only give them out for cars that don't run. In addition, they expect me to make 4 trips back and forth with no ac to repair the car. Each trip back and forth is an hour and 20min. This means I'll bee spending 5 hours in total drive time to get this repaired. One trip back and forth was for diagnosis, 2nd trip was to pick up car from diagnosis while part is ordered. 3 rd trip will be to drop off car for the actual repair and the 4th trip will be to pick up the car once the repair is done. I also asked for them to rent a car which they would not as well. Although they did give me a ride home and back to the dealer, both the service manager and general manager seem to think this is acceptable customer service. To spend a total of 6 weeks, time from making my appt to repair completion, without air conditioning in the hottest time if year is completely unacceptable.

Worst service department I have ever used. Lack of respect for the customers, and dishonest in…read moretheir price quotes. A general lack of incompetence, smugness, and arrogance. Never again!

scammed me! Went in to get my studded tires put on ... they kept my new tires and gave me the wrong…read moreones back so I was forced to buy 4 new tires somewhere else!

I would rate lower if I could. Myself and my family have bought or leased nearly 10 cars from this…read moredealership and each year the place has gotten worse any worse from services, to sales and everything else in between. I sent my car in to be have an oil change and car inspection. I was then called and tried to be forced to turn in my lease and get a new lease even after repeatedly saying I was not interested. A few hours later I get a call from service that my car has problems with the brakes and tires and they wouldn't pass the inspection unless I got new of all of them and would not give me my car back and did not quote me for these expenses. They said I could save the trouble by changing my lease to a new vehicle. I again refused and they started the repairs. During the repairs the broke the caliber of my back right tire. This forced me to be carless for the rest of the day and all of the next day. They preceded to charge me for two days of maintenance even though the second day was solely from their own errors. I received a call at 1:57pm that my car was fixed. I called at 3:19pm to confirm and when it was confirmed I got a ride to the dealership and arrived at 3:40pm to find out the paperwork was not completed and I ended up waiting around for almost 45 minutes before finally receiving two bills for everything that occurred. I am someone who is very loyal to companies and very rarely change from where I buy things cars included but I will never be renting or buying a car from any Country Club every again and neither will my parents or brother who are and have been loyal customers for many years. This is not how you run a business and treat any customers but especially not people who have been valued customers of your business for a decade.

My husband had to put the re-charge for the air conditioner in our car and after he was finished…read morehad it on his hands. He went back inside to wash them and they said customers weren't allowed to use the restroom! Unacceptable at a place where most likely you will get your hands dirty.

I purchased a battery and after 2 months I needed to replace it. I had taken my car to Toyota to…read morecheck the alternator or starter to determine what was draining the battery. I never considered it could be the battery that I had just purchased. I had to pay the diagnostic fee. Advanced would not issue a refund so that Toyota could replace it. When I went to Advanced, the manager said I should have gone there to have it checked and would not reimburse me for the charge. My response was why would I think it would be a battery that was 2 months old? Long story short, they replaced the battery. Fingers crossed that this one lasts!

The guys here sure do help me out in several ways. From a simple wiper replacement to a complicated…read morepart

They will smile in your face and take your money . I bought a car here and it arrived with mudd…read moreall over the seat . They botched the instalation of my hitch cut out so bad ,it looked like they used scissors to cut through plastic. When I informed Stephen Murphy I was un happy he avoided the issue for a whole year and then kept on avoiding the issue . The owner personally insulted me calling me a cry baby also telling me I wasn't a man . The owner also demanded to know what I did for a living and when I told him it was none of his buisness he also called me rude. I will never buy a subaru ever again due to the way I was treated by these people . With subaru five star service stops at the buck and I would recommend buying any other car. Subaru will treat you like dirt!!!!

After buying two vehicles and taking three cars here for service over the course of over 15years I…read morecan say that they mean what they say when they say they have HEART. Every time I'm there I am reminded of why I continue to take my cars there. Everyone there asks me if I need anything, have I been helped, how can I be helped. They never recommend services that I don't need, and if I have questions they take the time to show me the answers respectfully. Also I really appreciate their new service acknowledgement system. I can agree by text or call if I have questions. Super easy, convenient & technologically impressive.

Completely ignored by 3 person tech team in a completely empty garage. 1st time visits and did not…read moreknow the process. Instead of walking over to fill me in they ignored me, even after I got out of car and approached them. Good for "Mr. Tire" across the street. Walked in and got on the spot service!

What a disappointing experience. Van in for service. I called four days in a row for an update, no…read morecall back. The fifth day I spoke with a manager. He "promised" to get me an answer the next day. (My rental was costing 1000 per week). No call the next day. I called. He was on staff and said that we would receive a call first thing Monday. No call. I called and learned the manager was off Monday. I called and asked for the owner. He never called back. My spouse called the next day and asked for a call back. No call back. The van sat at dealership for 8 days before service was scheduled for" three hours". On the scheduled day for service called to learn, "not enough time", scheduled for next morning. Called the next morning, mid morning, to learn it hadn't been looked at yet. "Would be soon". I own a business and understand being short staffed. What happened to customer service? Just a call back with updates, staying on schedule? Very disappointing. Van still not done at the time of this review.

Customer service needs to be better. Seems like no one is…read moreever there. They are more concerned with the profit they could make on one repair rather than trying to achieve loyal customers. Also the first time I've gotten a vehicle back from a dealership where then didn't even rinse it off. Worst experience I've ever had with a dealership before. I wouldn't recommend anyone going there!