Top notch service. Very informed and educational staff. Great portfolio of rental homes.read more

I never usually do reviews but I want to warn homeowners to avoid this company. I am a property…read moreowner who had Private Homes manage my home. They understated my rental income, overcharged renters and neglected my home. There are many reputable property managers on Oahu. This is not one of them.

We spent a month in the Royal Moana property in Waikiki. unfortunately we were not able to get a…read moreunit with a parking space and if you are renting a car for your stay then a parking space is definitely necessary as other parking in the area is difficult to find and very expensive. The unit was mostly clean , the kitchen well equipped , loved that there was a good coffee maker and rice cooker. We felt safe in the area. The little Waikiki market next door was convenient but is very busy and a meeting place for homeless and others hanging out. They were very responsive to our needs and quickly responded to fix a couple issues. communication was excellent. the beds were comfortable but the other furniture was not. a wicker settee with a thin, worn and well used seatpad was the only seating except for two plastic molded chairs. we found the area noisy , busy ,a route for fire trucks, police and emergency vehicles . however it is very close to restaurants and all the life Waikiki has to offer if that is what you are looking for. the condo and area would not be our choice again but thats just because of what we enjoy and would want next time not because there was any problem with Ali'i Rentals. We would like to look at their other properties and have no hesitation renting from this company again.

Not trustworthy! My husband booked a place for us as we look for longer term housing. A while after…read morebooking and getting confirmation, they sent an email. It's a holiday weekend and they demanded a response the same day. We replied the following morning but were told they already cancelled our reservation. Wouldn't we just book again at their new price that's $1,500 more? Talking to them to try and resolve, it was clear they just wanted more money. There was no urgent issue, they never called, they just decided they could get more money than our reservation. So be warned if you reserve with them... they may leave you hanging. EDIT: The owner left a response citing verification processes. We completed everything asked for on booking and NEVER received any communications on August 28 or 29. I have the message receipts and can gladly share. Our only message was Aug. 30 and we responded within a day, despite the holiday weekend! The property was still available. They just wanted to jack the price over $1k.

Very rude and unwilling to help. Washing machine broke in March and now end of June and still no…read morewashing machine. They avoid the problem by deflecting the problem to someone else or dont call you back. Took a month to get the ice maker fixed too.

DONT RESERVE WITH THEM! Debbie is super rude and blames tenenants for things we did not do. Just…read morebecause hotel staff said it was us. They dont care if your villa AC doesnt work and/or if there are roaches or bed bugs or mosquitoes in your villa. Worst experience after paying over $7k for one week... hotel staff dropped our bday cakes and ola properties did nothing to compensate our horrible experience. Communication sucked it was almost impossible to get a response from them! I had 3 contacts and only Debbie would respond only to be super rude!

Better than a motel six. Many flaws but ok for short stay…read more Needs cosmetic overhaul on the walls. Blinds in front window. Able to see into room and the room is not dark. Terrible installation of AC

Listen. If you want a clean room to shower, change maybe go for a swim, this is the place. I had no…read moreissues. Check in was fast and pleasant, my room was clean with clean towels, a small fridge, microwave and shower amenities. The AC was wall mounted and the walls a bit dated. But I wasn't looking for a 5 star hotel at this 2 star price. It was exactly what I expected, and actually better than the reviews let on. You get exactly what you pay for, with a beautiful and sparkling pool, a restaurant/lounge onsite and friendly service, super close to the airport. I will definitely be using them again if I need to.

Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Thomas had such great reviews that he was the first person I called to list my rental. I am in the…read morecountry on the Windward side in Kaaawa and he basically told me he was not interested in my property because it did not fit into his "portfolio." Never bothered to even come and look at my beautiful rental. He would give me no further explanation. Also, he did state that he did not like to lease properties where the owner was on site. Thomas replied to my review. Apparently, he did not listen to understand what it is that I was renting. I said that it was on the ground floor and that we live on the second floor. It is a 500 square-foot one bedroom apartment. Not a room in our home.

Amazing experience! I have 5 units with Taylor! Her and her team does such an amazing job from…read morestart to finish! The company name literally describes her service. From advising me and my wife which locations can rent for the highest revenue to renovations to furnishing to renting it out for us! I can't explain how helpful her service is. Being from California I know nothing about Hawaii. Taylor as a local is always so responsive and responsible. It felt like she manages my properties better than my own home! I can't tell you how easy the process is with Taylor! If you're ever looking to invest into Hawaii look no further! Your experience will be taylored made to you!

I rarely ever write reviews but I had to after my stay with Tailored Management. I had a month stay…read moreand my family and I had the most unforgettable time at her place. Everything from check-in, throughout our stay, checkout was seamless. Her home it was well kept, beautiful and comfortable. Would definitely stay with her company again.

They managed my condo for me They suddenly changed ownership…read moreand everything is messed up

My landlord, Josephine, entered my home without giving me 48 hrs notice of HER needing to enter the…read morehome. Instead of scheduling a time frame or passing the information of the company to the tenants. After her not communicating with me a time frame or giving me the number of the maintenance personnel so that I could give the information to the person that was to let them into the home. She then called me to berate me for information she did not pass on.