I contacted Roxy's Cakes back on March 25th about making my daughter'a 4th birthday cake and cookies. i sent a picture of what I wanted cake and cookies. That is what she made me except I asked for Butter cream frosting and got fondant, I asked for half yellow and chocolate with Bavarian cream filling. I got none of that. The sugar cookies tasted fine and looked beautiful, but the cake was so bad that I threw the second tear away due to how gross it tasted and no one at the party wanted it. The fondant tasted like pepto-bismol and the cake was dried out and tasted like a bad batter of cornbread. When cutting into the top layer of the cake it fell apart.
Not to mention Roxy's customer service skills. I called her Friday afternoon to pick up the cake and cookies. When I called Roxy's to let her know I was in the parking lot, she informed me that my cake was still not ready and it wouldn't be for a few hours. I informed Roxy that I came from the East mountains and is was over an hour drive, she didn't care and made it very clear it wasn't her problem since she didn't send me pictures of the cookies and cake, I was suppose to be clairvoyant of this. I told Roxy let's both agree that maybe we both miscommunication and drop the ball on both sides, and instead she made it my fault and I was the problem not her....
First, rule of owning a business the client is always right and you always try to find away to make the misshape fixed. I paid $360 for a cake and two dozen cookies. I didn't need the $58 dozen cookies but was told in the beginning I had to buy two. The worse part is when I contacted her today to tell her the cake was disgusting and wasn't even the cake I asked for ingredients wise. It was so gross that people didn't want to eat it, and I threw the second tear in the trash. instead of customers service she insulted my character and never did I get an apology instead she is right and I was wrong.... Hmm, okay well the people at my daughters party won't be going to her that's for sure. I will say the cake and cookies were beautiful and looked like what I wanted but the taste was horrible when it came to the cake. If you want something to just look at she is your cake shop. If you are wanting something that tastes great but also look good so somewhere else. read more