We called AAA, Zulu was seemingly kind and caring at first. After a chaotic night, we learned the truth. All we needed was the lug nuts taken off so we could place a spare on it. Zulu stated that it was too tight/special piece was needed. I'm aware of specific lug nuts that require key heads; This car did not require any special pieces to remove the basic lug nuts. I normally would do the job myself, but I didn't have any tools on me so I had to listen to him. He recommended a "good" 24/7 mechanic called A1 Auto (East Hollywood). This was a huge mistake to go here. He towed the car to this location and asked to remove this ONE "tight" lug nut. The shop first quoted us for a single tire for $600. We said No, and then they quoted us at $120 cash to remove the single lug nut. It was one in the morning and nonnegotiable, so we said Fine. They then remove the lug nut with ease using a basic tire Iron; no special tool needed. My girlfriend then spotted the mechanic splitting the cash with Zulu. We realized then that we had been scammed and they were working together. Not only this, but as we were stranded at the mechanic, Zulu later brought in yet another late night desperate customer to the A1 mechanic. Please be cautious because Zulu spoke soft and kind, but his intentions were not to help us. Only to profit off of our struggles read more

Rowlett Towing - Towing Near Me - Burbank, California

Triple A (AAA) called them to come jump start our RV. The guy does not show up but claims he did to AAA so we sit here 2 hours. Call AAA AGAIN and they used these dumb dumbs AGAIN They do not show up - 2 more hours of our day wasted and now we are sitting in a heat wave with no power. - I am disabled and think this is both harassment/discrimination because I have the ADA license plate that they don't want to get out and help. - Do NoT trust/use them read more

I'm writing this review because last night in the aftermath of a scary accident, Zulu came to my rescue and towed my car, and his service was above and beyond all expectation. Aside from his obvious expertise (it was a tricky situation to maneuver) he was such a kind and positive person that I found myself smiling instead of crying by the time he drove me back home. Thanks again Zulu :) read more

I needed a jump start at the worst time in the worst place, and they got me back on the road very quickly!

AVOID THIS TOW COMPANY AT ALL COST,!!!! This guy Luis was a piece of crap, impatient and left my wife and 3 kids stranded in the side of the road with a flat. She had the spare and parts to change it but said she was taking to long. Loaded her car on the truck and dropped her off at a tire shop and they changed her tire. Why pay for aaa if there not going to provide the service we pay for! read more

If I could choose 0 stars I absolutely would ! The worse service I have ever experienced. I have never experienced such unprofessionalism! My car was towed and I was told by the driver my car would be in Good hands, and it made more sense to tow the vehicle to their lot instead of to my home. We ended up agreeing that it would be easier to leave it there so I can grab my items. I was not once told about ANY fees because I towed with AAA. I came today to grab an item from the car and I was told there would be no issue doing so. I called before to make sure I had what I needed and I also asked if it would be possible for the employee to grab the said item from the vehicle the employee informed me that it was against the law for them to enter the vehicle I said ok and made my way. Upon arrival I was met with the worse attitude from the owner himself, who when I asked to retrieve the items, he questioned what I would be doing with the vehicle instead of allowing me to do what I had inquired to do, he also even suggested that he retrieve the items after I was told by the employee that it was illegal to do so. He told me it's his company so he makes the rules. He was not empathetic he threatened me with either him being an "asshole or a nice guy" when in fact he was being horrible to begin with. He told me information that contradicted everything he was saying EX: "if you sign your pink slip over you don't have to pay the tow fee but you still have to pay for the night fees" then proceeded to say that AAA doesn't cover the tow which they did and had they not they would have contacted . He then proceeded to contradict himself when I called my father to talk to this unreasonable man, and said to him that if I sign the pink slip over I won't have to give him a thing. I only came to retrieve one item from my car and instead I left signing over my pink slip and now have lost all access to whatever is in my vehicle to avoid any charges. Absolutely 1000/10 do not recommend this place my vehicle was also stored so poorly I had to climb through the back to even access the one item I came for. Horrible service horrible attitude do not come here ever. ALSO TO MAKE THINGS MORE GRAND THEY SHOWED ME THEIR COPY OF THE RECEIPT FROM THE TOW, AND IN THEIRS IT SHOWED $108 DAILY FEES AND ON MY COPY THERE IS NO FEES STATED! read more

Rowlett Towing - This is my copy of the receipt which has no indications of any FEES because I used AAA - Towing Near Me - Burbank, California

If you're ever in Burbank and you need a tow. Make sure you avoid ROWLETT at all costs. Used AAA to get a tow and the call was cancelled after 3 hours of waiting. AAA even confirmed that they cancelled on me and never let me know until I called AAA for an update. Seems like this company picks and chooses who they want to tow based on distance. I changed my destination address to a location that 4 miles from the breakdown instead of my home which is 30miles away and long behold. They were able to help me. I will never use them again and will make sure to let AAA know. I almost rather pay for a tow than use their service again. read more

Rowlett in Burbank CA.. was sent by AAA to help us with flat tire. We were on the 134 Freeway West bound right before the Buena Vista exit ( exit 3) We, through the hours long experience, called CHP and eventually 911. We were told that our location was vague!!! They couldn't find us. read more

Zulu, AAA Driver helped me out with a tow and was extremely helpful above and beyond thankful. First time involved in an accident and couldn't have asked for a better person to help me out during the tow and taking my car to their yard. Thanks! read more

Quick and easy to work with. Something weird happened with my AAA but they were able to sort it out and get me in my way.

Myself and child were in an accident and needed a tow. Zulu called when he was close to confirm our location and provided excellent service throughout the call. He was there quickly, got the car on the truck quickly (which was in the side of the 101) , and got us home. Very nice and personable. I absolutely recommend the business and Zulu specifically. Thank you Zulu!! read more

They were at my apartment in less than an hour and were able to get into my insanely inconvenient garage and were able to get my Tesla started up when Tesla said it needed to be towed (lairs) the guys followed me to the closest charger and sat with me till the car started to charge. They even figured out how to use a charging app for me that I had never used. 10/10 rec!! read more

Heartless selfish Rowlett driver took up the entire street to pick up a car. I asked him nicely if he could move to the side so that I and my two neighbors behind me could pass by. I explained I was on the way to the hospital to visit someone. He just laughed at me and said "He didn't want to make it into anything" what does that mean? He must've been raised by animals. I called the company and they said they probably knew who he was and that they would call him. That's not good enough. I'm really shocked on how Calais this person was especially in these times. read more

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Dishonest and rude. They took advantage of my bad situation. They rip you off and extort you to make money. My car was towed by them through AAA. They tell you that its covered by insurance to store my car at that location and in is not! It cost 700.00 to get my car released from them on the next day when they intentionally towed my car to their own garage rather the one that I had requested through AAA. AAA tow truck and tow location are working together as a team to rip you off. They would lie to you that it is free and covered by insurance! AVOID ROWLETT TOWING. Rip off!!! read more

So I had to get my car towed because somebody robbed my interlock device out of my car and Richard Lopez was a super A+ helper in getting me to where I needed to go, waiting for me because I was late while having the decency not to cancel on me he called me asked me where I was and patiently waited for my late behind to hurry up and get there thank you Richard you're a kick ass superstar read more

Prompt friendly service. Julian could not have been more efficient or more accommodating. Thank you Rowlett Towing for turning an unexpected and bad situation into a pleasant experience. read more

Zulu is a life savor! Couldn't of done it without him he really saved our lives! He's so generous and kind. You don't find people like that anymore super happy and blessed to of had him help us out! Look out for his truck number 18 that's the towing truck you want. read more

BEWARE!!! THE ABSOLUTE WORST!!! CRIMINALS AND SCAM ARTISTS!! AVOID THIS BUSINESS AT ALL COSTS!!! To be more specific, they represented themselves as AAA and said they would take my car to a body shop. Instead they put it in their holding lot ( where it only sat for 2 hours) and then refused to give it up to the insurance company tow driver unless he provided $700 in CASH only. A day later and they still wont release it to the insurance company tow driver. Who knows how long this will go on, but I will definitely be taking them to court. read more

I called AAA to get a towing service and was assigned to a towing service that would take an hour. Waited for the eta and when it passed the time. I called AAA back to ask what's going on and they told me that the company is asking for another hour. Frustrated with what happened, I told them maybe it's better to get another company. AAA told me to wait as they will reroute my service. Ended up with Rowlett Towing and waited for three hours as they keep telling AAA to get more time. Their dispatch even lied that they called me and I didn't pick up. I was so upset that I called the towing company myself to ask what's taking time. They told me to wait again. This company is so unprofessional as they called me after I called AAA and ask me if I still need the service. I won't recommend this towing company as they are rude and unprofessional. read more

Vehicle issue came up late Friday night , that's why you have AAA I needed a towing back to West LA from the valley and the tow truck operator Saul (Sal) Torres, was the best. Handled my car with kid gloves. Recommend !! read more

My tow truck driver, Raymond is way to emotional for this job. During one if his tantrums, he suggested that because he had a harley tattoo he knew all things motorcycle. During one of his emotional breakdowns, he threatened to unload my motorcycle mid tow because he couldn't handle me telling him how I preferred that he tie down my bike. He was like a toddler on the playground threatenening to quit and take his kickball with him. I think he started crying... The tow company doesn't need to worry about losing Raymond as an employee. For this guy, this is as good as it gets! read more

This company is towing under the AAA banner however they demand cash only and will not accept credit card even though AAA advised they are supposed to. I have filed a formal complaint with AAA regarding this towing company they are not a legitimate honest company . Do not accept a tow from them. read more

Noel is the man! Got into an accident late at night and Noel was able to help me get my car towed back home. Great service!

Just worked with Saul Torres from Rowlett Towing. He called us shortly after my call to AAA and he arrived promptly. He towed our vehicle to our regular mechanic as I requested. He was polite, professional, and a pleasure to work with! read more

If I could I would give them a zero. These sleaze bags took advantage of me while I had an accident and my car was totaled. The person who took the car took advantage of the fact that I was in shock and instead of handing me the AAA contract handed me their own contract for their own personal business. I am not being charged not just for the tow but for labor of the tow(didn't even know this existed) and for other things that he couldn't account for and AAA either. Upon calling him he refused to give me the address of the business and refused to give me any information regarding my property. Now he wants me to sell him my car for $100 and he's giving me the runaround saying that all that he needs to charge me for the tow and all the expenses is the signature that was unscrupulously collected without explanation nor full conscience consent. This is bad faith in a nutshell. I have filed a formal complaint with AAA. Since he didn't give me the address I found it out for myself and went to go and see what was happening with my car. When I walked in you could sense the tension because he knew that he was in the wrong and knew that I had called him earlier. When I started telling him what AAA had told me I immediately got upset because he said that that was a lie. I said F this went outside and called my attorney. Now theNeanderthal at this point took the moral high ground and kicked me out of the business and cursed my mom out. But that didn't stop him from getting what he wanted. This business is nothing but a bunch of crooks and a bunch a sleaze bags under the guise of AAA. My advice is take pictures of the documentation and to call AAA again before you deal with these a**holes. I will fight tooth and nail so that everybody understands that this is in the service that you don't need when you go through a traumatic experience. But if being taken advantage of and being belittled and extorted is your thing then go right ahead. We need laws to keep an eye out for predators like these. Edit: Lawyer called one set of fees... I arrive $200 more than what the lawyer had agreed upon with the company. BAD FAITH!! And as crooked as you can get. read more

Rowlett Towing - Watch out... and ask for everything to be read to you before you sign. - Towing Near Me - Burbank, California

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All day I had been trying to get a tow from enterprise rental car. First mechanic came out with a dead battery jumper. Second mechanic cancelled the appointment due to switches in companies I guess at certain hours they call specific tows. But Rowlett came through at almost midnight with a mechanic named Saul Torres. He told me that he would resolve my issue and sure enough did just that. In and out in 10 minutes. Extremely professional and a great person in general. We need more guys like him on the road. Thank you Saul. Dios te bendiga primo read more

Got a flat and Richard came to tow and literally arrived FIVE MINUTES within calling. He was super sweet, professional, and ensured my safety. Strongly recommend him!! read more

Just had a great experience with the help of Juan Morales. He is kind, professional and fast. He went above and beyond with our unique towing situation - and we are so grateful he was there when he needed them. read more

Very quick and great communication! Had a flat in the middle of the night, got a call from Zulu and welcomed the friendly voice and over communication he provided. Highly recommend. read more

This was an OUTSTANDING Service I loved it very much they are definitely worth you money they have good quality prices they had amazing customer services ! They for sure listen to all you're expectations and definitely try to meet them! I requested service of taking my car from point A to point B they were super quick with it! I loved this place a lot they were very respectful and responsible with my car and i guarantee they will meet you service request! I love it and it was way better than my last tow place and I really hope everyone goes here this was an super amazing and wonderful experience and I will for sure go here again this was one of my best experiences EVER!! Please everyone if your looking for a place GO HERE!! This high quality and outstanding towing service will definitely be your best experience ever! read more

Zulu was one of the best AAA on-site technicians I've had the pleasure of meeting. Super nice. Super knowledgeable. Super fast. He handled everything. I felt in good hands with Zulu! read more

I was in a car accident last week and when AAA was called, Eddie with Rowlett Towing responded in a timely manner. The first thing he did was to ask if I was okay, then bundled me into the cab with the A/C blowing. He was professional, sympathetic and funny, and made me feel at ease after a stressful situation. He dropped me at home first, made sure I got what I needed from my car, then took my car to the lot. A few days later, I realized my garage door opener was in the car. Eddie happened to be there and got it for me. Many thanks for the professionalism and good care!! read more

Zulu was great! We got a flat tire on the freeway a mile or two from home and had to call AAA for a tow since we didn't have a spare on us. Have a lot of problems with how AAA handled things (we had to wait in the car for three hours, communication was bad, we were on hold on and off forever, etc) but once Zulu picked us up it was smooth sailing! He was super friendly and determined to get us home, despite a bit of bureaucratic confusion. Cool guy, 5/5 read more

AVOID!!!!! The worst tow company the driver is disrespectful sounded drunk or just hates his job . Unprofessional said 45 min to an hr been waiting for 2 and a half hours ! And it's 2 am crazy. read more

the best break down experience i have ever had! transmission went out, i had no wait time, chris picked me up, we dropped off my car at the mechanic, he took me back to their garage i waited in their tow truck for about 2 hours waiting to be picked up the night before thanksgiving, they fed me dinner i listened to music, worked on the computer, when my kids finally came to pick me up, they drove me to meet them at ikea, but first they took me to starbucks... i tell you the best break down experience i have ever had! thanks boys for being so cool in a crappy situation ! you rock! read more

Recently I needed roadside assistance so I called AAA. Zulu helped me out and couldn't have been more of a delight. He is so kind, generous, and helpful. Every time I call AAA I get the best service. I'm almost thrilled to have had car trouble because they make it so pain free and somehow enjoyable. Rowlett towing is staffing some of the best and I highly recommend! Truly can't recommend Zulu and this service enough! read more

Great service- Xavier was so quick and helpful. He got the job done with no hassle. I had a fat tire and was having a hard time finding the vent bolt but he quickly found it and I was out in no time. read more

I have NEVER written a review, but let me tell you how pleased I am with the services that I received this morning with Rowlett Towing. I called in to AAA this morning at 6:40AM to report that I needed assistance with towing my vehicle as there was NO spare tire for my vehicle and mind you, I just realized that TODAY (SMH) when I tried to see if I could change it myself! Well, the ETA I was given was an hour & 10mins (7:50AM). Already thinking negatively, I thought oh MY, this is gonna be at least 2 hours before they get here. To my surprise, Sal with Rowlett Towing called me within 15mins to verify my location. They pulled up w/in 10mins and got me on my way and I was at work before the expected time of them even getting to me. Sal & Michael, thank you again for making my FRIDAY better than I expected. This is truly a 10-star service and saved me much valuable time. I hope if I'm ever stuck again, These 2 men are my RESCUE TEAM!!! read more

Please try to give your business to another towing company. This company refused to tow a car after they were hired by AAA to do so. The car belong to my 78 year old aunt who is bedridden. Her caregiver was given permission by AAA to pick the car up and had a key on her. Yet the fellow who came to get her after she waited four hours, drove off without even letting her hardly speak, and stated to his office that she didn't have a key, which is not true. There were witnesses that saw she had a key. I am not sure why this company decided to be so horrible to my aunts caregiver, but they don't deserve anyone's business. There are plenty of tow companies out there I highly recommend others, especially MID VALLEY towing in North Hollywood. They had the car and were fantastic. And when I called to ask why they didn't pick up the car and tried to explain the fellow at the office hung up on me again these people don't deserve anyone's business. read more

This company is a scam!!! be aware they sold us defective batteries and refuse to give us a refund. The "Manager" is a joke! no communication skills, their contract with AAA should be terminated at once. read more