Absolutely not! Late drivers and dispatch who doesn't care about the customers. The tow company was more than 45 minutes late getting to my car that was at a gas station right in Toluca Lake not far from their office/lot. AAA should never ever utilize them as a contracted vendor ever again. When I called dispatch, he was dismissive and hurried me off the phone because he couldn't care less about me or my vehicle. Rowlett Towing is TRASH! read more

We recently used Rowlett Towing under AAA towing services and we had the best experience. Our tech, Zulu, was fast, helpful, kind, and funny. We felt secured + happy to have had him help during that frustrating and scary time. Thank you ZULU! read more

Sal and his son from Rowlett Towing are AMAZING! I need a pick up for a tire issue, then a drop off to get said tires, only to then need another pick up to transfer it to the dealership for an engine issue all in one day and Sal was a SAVIOR through it ALL. Kind, curious, beyond helpful and incredibly respectful-Out of all my amazing Rowlett towing experiences, my experience with Sal takes the cake! 10/10 recommend!!! Thank you Sal! read more

Edward was very helpful and kind today. My car broke down in the middle of the 101 and Edward went above and beyond to get my car parked safely in front of my mechanic's for the night. Thank you! read more

Dispatched to me by AAA; never showed, never contacted me but told AAA they did. Truly awful service

I'm not one to write bad reviews, but I think this is an important "buyer beware" situation. Since moving into my apartment in Feb. 2022, I've had my car battery die on me somewhere between five and 10 times. I originally wondered if this could have something to do with my apartment building's garage - or other tenants. Recently I discovered that it has more to do with AAA's local service provider, Rowlett Towing, which was assigned to me after moving here. They first replaced my battery in March 2022, and this was an old battery that was past its prime, so it seemed like a good service. But strangely, I kept running into issues with my car dying in my garage, and I called AAA, who kept sending Rowlett. They jump-started my car a couple times before replacing the battery again in August 2022, but it was more of the same. The jump-starts became more and more frequent, until I realized it was a "fool me twice, shame on me" situation. I took my car to a mechanic, who confirmed the battery (not my alternator, not an external drain) was the problem. I was pretty bummed to learn Rowlett Towing gave me two defective batteries in a row, and I was even more annoyed later that day, when I requested a tow to the local AutoZone (so I could buy a functioning battery). The driver was incredibly rude, insisting the battery wasn't the problem and arguing about taking me to my destination. He also threatened to drop me off in the street, which luckily he didn't end up doing, and told me AutoZone wouldn't install the battery (they did). Maybe he was just annoyed to have lost a customer. Anyway, I wish Rowlett Towing weren't my local service provider for AAA, but they are, so I hope I can make others aware. I've already let AAA know. This was a terrible experience. Be nice to people and be honest in business, y'all. read more

I called AAA because my car broke down. They sent this company out. The first person they sent out was banging on the under carriage with something to try and get the problem solved. Didn't even ask just started banging on it! Then he left and they sent another person out. AAA said that they would be fine with me not there because it is my car and the insurance showed my name on it. They wouldn't accept it and so they cancelled our tow because AAA didn't put this in their notes. I guess that's not their fault. But they wouldn't answer the phone either when I called to see what's up. Bad service AAA shouldn't use them and I will tell them this. read more

The best tow company in the San Fernando valley. Sal was a lifesaver today. I literally couldn't wait to write a review to share how thorough he was. He gave me some pointers and feedback to what he thought might be the problem and he was right! He took so much time explaining and pointing out the problems so when I talked to my mechanic I was armed with the knowledge of what was happening with my car. Thank you Sal! It was a pleasure meeting you today and I appreciate your efficiency today . I will definitely request Sal at Rowlett towing the next time I call AAA. read more

I used to live in the area serviced by this company and used them many times through AAA roadside service. But today we called them to tow our car which wasn't working. It was in a tricky spot and for a couple of reasons we also needed a flat bed. My husband and I just dreaded the whole process. It's hard when only one driver shows up. But this time we had two service technicians. Sal and Michael were absolutely fantastic. So helpful and so kind. They both went above and beyond the regular service I've received in the past. Not to say I've received bad service - quite the contrary. Rowlett has always been good to me. But these guys were definitely heaven sent. Thank you to Sal and Michael for your excellent service. We appreciate it so much!! read more

Had another positive experience with Rowlett towing a few weeks ago. The usual, fast, friendly and efficient. I told my husband, the come really fast so be ready for them. The only issue is dealing with AAA and their new system where you can't talk to a human and have to do it online. It will usually say "In Progress" so you have to keep checking and it seems to always send them down the street a couple of houses. read more

Worse company ever don't recommend beside they having nothing but junk of equipment there rude 0 stars

Had my car requested for a tow however I wasn't there but requested the tow with a wheel tow. They came with a flatbed, couldn't tow it and never bothered to call me that they couldn't pick it up or courtesy call that they were on their way so I could remind them for a wheel tow. Shane on them and AAA read more

I recently had the pleasure of experiencing top-notch service from Rowlett Towing, and I can't praise them enough for their professionalism, transparency, and friendliness. From the moment I called in distress to the safe delivery of my vehicle, every interaction with their team was exceptional. As someone who has dealt with ambiguous pricing from other towing companies in the past, I greatly appreciated their upfront and honest approach. They provided a clear breakdown of all charges, ensuring there were no surprises when it came time to settle the bill. Moreover, their professionalism was evident throughout the entire process. The tow truck arrived promptly, and the driver, Sal, was not only skilled at his job but also courteous and respectful. He handled my vehicle with care, ensuring it was secure before transport. Additionally, he took the time to explain the towing process and address any concerns I had, which helped alleviate my anxiety about the situation. Overall I can't recommend this company enough for any of your towing needs. My experience with them was exceptional, ask for Sal he's the best there is. Thank you Rowlett Towing for making my day on a little less stressful despite all of its difficulties. read more

Alternator died on me on the 101 highway. It was all I could do to get the car off the road and onto a side street. After making request Sal showed up within 15 minutes, got my car hooked up and to my mechanic in another 30. Good guy and great service. Highly recommend. read more

They are a towing company outsourced by AAA. On a road service call they arrived in a timely manner and the service was good. They charge a 4% convenience fee for using a credit card without telling you about it or if there are any other options for payment, which is a bit deceptive. read more

This towing company works for AAA, My wifes van had one of the drivers side axle damage on the road and the highway patrol called this company to remove the van from the road, now this company is charging 500 dolares for the fist 3 hours that the van is been there my wife didn't speak that good English and thinking it was the AAA company she signed the sheet for them to take the van, Someone help. My wife needs her van for work read more

ONE OF THEIR DRIVERS HIT MY CAR WITH THEIR TOW TRUCK. He didn't even seem phased that he drove right into me. He (wouldn't give his name every time I asked) called his boss (Felipe) and they were being SO SKETCHY and wouldn't provide their insurance information or the drivers license and tried to persistently get me to fix it under the table at an auto shop. I spoke to the owner of the company on the phone and he was disgustingly rude. Literally yelled at me and hung up on me, when I was politely and simply relaying to him what happened - that his tow truck driver wasn't looking where he was going and drove right into my brand new vehicle and the side of my car got badly damaged! Couldn't even open the side door; it was all dented in and the handle broken. There was a gentleman getting his car towed by Rowlett when all this happened and couldn't believe what he saw either. (If you see this comment and that was you, please message me. I wanted to get your contact details in case I needed a witness, but silly high shock kicked in and I didn't). This took place in Laurel Canyon. These guys are total and complete CROOKS. They are a car towing company and don't even have car insurance, WHAT!!?!?! Isn't that illegal? Repulsive behavior. THEY are AT FAULT and refusing to cooperate in any sort of proper resolution. My interaction with Felipe was the most abhorrent customer/business interaction I've had in my entire life. My friend was with me during that phone call and we were both shocked by the profanities he was screaming at me. Is that how you treat a young woman whose car your employee just totalled?!? Shame on you. read more

Rowlett Towing - Towing Near Me - Burbank, California

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Big thank you to Mr. Zulu! He rescued my son and I from a parking lot. Even offered as cold waters. Great energy and so helpful.

They had to be dispatched by AAA 3 times. They never one called or gave me an update even when they were an hour past their original quote time. I'm patient. I do t mind waiting. My father has owned a tow company - I have awareness of the reality of their job. Which is why I normally tip drivers and/or technicians and always patient when there is communication. I specially requested (All 3 times) to NOT bring a flat bed due to my parking situation. "Please bring a wheel truck." - The driver finally shows up with a flat bed, of course. And request I put it in neutral and wheel it out. I asked him for help and he refused. He said he was going to turn the truck around at the end of the street - 10 minutes later I finally manage to wheel my car out with my roommates assistance; however the driver was now gone. Left. No call, no warning. No explanation. He said go get the car. 10 minutes later, him and his flatbed are gone. This was on a Saturday. I ended up waiting until Monday morning to get them out to tow again. BECAUSE AAA only dispatches calls to them unfortunately - the experience was better after telling AAA dispatch all that happened . read more

Incredible service from Zulu quick response and going above and beyond had a flat but didn't want to spend to much on towing it home since I was at Universal at the time so Zulu assisted me with finding another alternative for a shop that's open 24 hrs that can fix my tire so I can take it home read more

I had an unfortunate event with my car tonight, and needed a tow. Zulu was the driver that helped me, and my tricky car situation. He was amazing! Went above and beyond to help me get my car to a safe place, while also making me feel safe. Thank you so much! Would 100% recommend! read more

Driver: Zulu Amazing service. Great customer service and support. He went above and beyond to make sure I was safe and my vehicle was where it needed to be. I appreciate his help very much! Grateful to have had a worker like Zulu to assist me. Thank you!! read more

If you ever need a AAA tow, you'll be extremely happy if you end up with Zulu. He's an absolutely phenomenal guy, extremely kind and understanding. Made light of a really gloomy situation for me and my fiancé. If my car ends up with another flat, I'll be hoping I bump into him again!! Thank you Zulu! read more

Rowlett Towing - Towing Near Me - Burbank, California

I needed to get towed to a nearby auto repair shop and contacted my insurance Roadside Assistance. They contacted four tow companies, I called each, and all four canceled because of the location. My car was at a residential house with an uphill driveway. All four of these companies said they could not help me because of the site and the risk of damaging the vehicle. Mind you, not one stopped by to check out the area. My steering wheel was locked, and the ignition lock cylinder was busted. I did not know what to do. I could not move the car even if I wanted to. I contacted Rowlett Towing, and they were the only ones who did not hesitate to send someone, and they sent the best; fast Eddie. He arrived in a short amount of time, and when I say quick, I mean it. Within minutes, this guy was able to move and hook up my car with ease. The hill did not even faze him. He was super patient, friendly, and made non-stop hilarious jokes. I had a rough day, and this guy made it 1000 times better within minutes. He gave me a ride to the mechanics. I am beyond thankful to fast Eddie and this company overall! When things turned to the worst, and everyone you call says no, they were the ones who came through in the end. So shoutout to fast Eddie and Rowlett Towing for sending him! read more

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Heads up: This review is clearly written by someone who knows jack s*** about cars. Already a bad Monday, my car ended up dying while I was trying to get to work. There was an odd clicking sound and a flickering of the lights on the dash (it was daytime so I couldn't tell if anything was up with the headlights). Thankfully, I was just outside the parking garage, but I still had to deal with worrying about my car being there the rest of the day since I didn't have an approximate time I would be finished. I was informed by others it could possibly be the starter or the alternator-whatever the hell either of those are-while I'm just praying it was a dead battery, since I had a ballpark of how much that would cost, and I knew it could be fixed quickly. Called AAA on the walk back to my car, and knew I would be in for a wait. Rowlett took about 40 minutes to get there, but I was already informed that it may take a while due to the time I had called so I was prepared. When I saw a truck zoom right down the path, I had a feeling it was the towing company. Gomez was super cool, even though he had to wait 5+minutes to be patched onto the lot by security (the garage I was outside was right next to security check-in which was a good thing). He let me know what was going on every step of the way, and he was less than 20 minutes total once he started checking everything. Grateful this was an easy fix, and that it was done by such helpful people. I've usually dealt with Carmel Towing but I realize I am normally over the hill in a different part of LA. My experience with Rowlett was a good one. Gomez with Rowlett Towing rocks! read more

If I could give them 0 stars I would. I got in a car accident on a Friday afternoon and was shaking up pretty bad as my car was an overturned vehicle. Luckily I was able to get out of the car with out major injuries. I called triple A for a tow to get my car and take 2 passengers (my boyfriend and myself). When they arrived they told me they couldn't get my car after informing them on my request on triple A that my car was an overturned vehicle. Thankfully they were able to do it but didn't to take us with them. We called the tow company inquiring about our belongings and a man on the phone told we could not get anything because they were closed. He said it is not his problem about what our situation is. After a car accident the last thing that we needed was just extra attitude from people who were suppose to help us. They are unprofessional, rude, and the owner is out of line. We have already spoken to tripe A about filing a complaint against them. I am going to put the details about why we are filing it because there are a lot more details I left out due to retaliation from them. read more

My brand new 24 BMW X7M60I was stuck in a low clearance parking garage in my building when it decided not to start. BMW Roadside Assistance could not even help me to get it out, so I called AAA. To my suprise Rowlett Towing was dispatched to assist me. When I called to see the ETA Gio picked up. He told me to hold tight and that he had 2 trucks on the way. Within 3 minutes and me barely lighting my cigarette on the balcony, 2 trucks pulled into the alley. The 2 drivers, Gio, with the wheel lift and Angel with the flat bed, were the best towing employees I have ever seen! They assured me they would help me and not leave! They went into the garage and pushed my BMW towards the entrance from the parking spot. Gio positioned his wheel lift to extracate my car from the garage. To say it was a tight fit is an understatement! The garage entrance was located in an alley, and there was a wall right across from the garage entrance to add to that. The precision that Gio had while Angel guided him was amazing. These guys went above and beyond what they had to do. I would recommend Rowlett to anyone in need. They service the valley as well. And they are the kind of people who you would want to tow and touch your car. Thanks again! read more

Rowlett Towing - Rowlett Towing BMW - Towing Near Me - Burbank, California

Wow! What awesome dead battery service. We were stranding in the Hollywood Hills with a deeply discharged battery. We call AAA roadside service and they dispatch a Battery Service truck from Rowlett Towing. They said the tech should be there in 45 minutes. I said great let's do it and literally Sako, our assigned tech was there in less than 5 minutes! (He was already in the area finishing another jog). He diagnosed the problem, jumped our car with a deep cycling storage battery and the car started right up. Awesome work Sako and Rowlett Towing. Super satisfied! read more

Saul was very understanding of my situation and was very compassionate keeping me in good spirits despite the fact that my mom's car's coolant pipe broke. He even took a very creative precaution as to not damage the tow mount on my mom's car in order to get the car safely onto the bed of the truck. He did so by using 4x4's to get the wheels up high enough to the tow mount didn't hit the ground on the way up. Huge huge huge shout out to Saul for all of his help and innovation to make sure my parents didn't get more mad than they already will be due to this situation. read more

This company provides defective batteries; if calling AAA to get battery service, ask them to give you somebody else in the North Hollywood area; it's worth the extra time to have Rowlett Towing show up with unprofessional service providing defective batteries that you will need to get replaced within one year of it. read more

Sal from AAA showed up within 30 mins to tow my car, reliable and fast, was very pleased how everything went so smooth.

My car's lower coolant hose blew when I was out with some friends 20 miles from home. Thankfully I had AAA and called them to get a tow and a ride home. So glad they dispatched Rowlett Towing and especially sent Zulu, one of the nicest men I have met. Decently quick response time and had no problem getting my car that was in a tight parking lot up on the flatbed! Got me home safe and sound so I can get to wrenching tomorrow morning. Definitely a 10/10 experience. Amazing guy to talk to, super kind helpful and familiar all around. If you have Rowlett dispatched I pray you get Zulu because he is just simply AMAZING! read more

Rowlett Towing - BMW on flatbed - Towing Near Me - Burbank, California

Beware. After a call AAA for battery problem somebody from Rowlett Towing showed up without proper tools. They did connect the battery properly which caused the alternator and fuse box to short out the very next day. I have tried to address the situation with AAA & Rowlett Towing they are declining any wrong doings. CROOKS!!!!! Cost of repairs $1,149.32 read more

my car had a broken transmission and Juan Morales saved the day. really fast, reliable and polite. He made a miserable day amazing. Thank you once again I will recommend Rowlett towing to all my friends in trouble read more

I never thought i would rate a towing company but here it is, the towing company you should always use. I got a flat tire on my new Lucid all electric vehicle by running over a pothole. I exited the 101 S/B freeway and parked at the AMPM gas station. Called AAA who dispatched Rowlett Towing. With 5 minutes I got a call from Sal the driver stating he would be there in 10 minutes. I couldn't believe it was even possible. No more then 10 minutes later he arrived with his assistant driver Michael and changed my tire. Lucky for me I had a spare. But changing the tire of the Lucid is not that easy. He was knowledgeable, personable, and really took care of my car. In all the years of using AAA i never met tow drivers like them. Hence, this review. I called the owner Joe who was very supportive and cared about his drivers. They are located in Burbank and and would like to thank them for a JOB WELL DONE!!!. read more

Had the displeasure of being stuck in my stepdad's car with a flooded engine during yesterday's tropical storm. Was very relieved and grateful when AAA sent us such a kind and helpful operator, Zulu. He arrived fifteen minutes after we requested service, I assumed it would have taken much longer given the weather. He expertly and quickly got our car on his truck and drove us to our destination. I had been very anxious and frustrated and he really put me in a better mood with his jovial attitude. He also had great restaurant recommendations. Thank you Zulu! read more

I've read some of the bad reviews & have experienced many of these issues w multiple towing companies. My experience w Rowlett was amazing. I needed my McLaren towed from LA to San Diego thru AAA. They went thru 15 lame ass companies before Rowlett took the job. The driver was very experienced w exotic cars in using wood to get the car on w/o damaging the carbon fiber splitter. He also used the tie down straps correctly on the wheels w/o damaging the car's body. I had a small window to get the car to SD in two hours before their closing time. They got to my home w/in the one hour AAA time. Everyone knows to use Mr C's for exotics on a flatbed. Rowlett, I have to highly recommend. read more

I got connected to this company by AAA. they are so unprofessional and rude. I drive a 2021 mercedes benz c63s and it got a flat so i needed a tow. they had no estimate of pick up time so AAA suggested i call to see the exact time because i wanted to go eat and come back. I called and whoever i spoke to was horrible. I asked them the ETA since it said driver was on the way, and he said he had no ETA they're super short staffed and it's probably around 1-2 hours, understandable but i was told by AAA i was top priority next on list to be towed because i was in a unsafe location. I asked if there were other people ahead and they said yes which was confusing because it said driver was in route to me. Then he started asking what i needed. I said a tow and he replied you don't have a spare tire? and i said no. He's like are you sure ???? which i replied yes im absolutely sure i checked. He's like okay so what do you need a patch? and im like no sir a tow, i just need a tow. he goes those cars have run flat tires you can drive on a flat if you need a tow so bad. (My car absolutely does not have run flat tires and if i were naive enough to believe that i would have ruined my rim and causes a lot of damage to my car) I told him No i don't have run flat and he said yes you do you can drive x amount of miles on it, drive if you can't wait we will get there when we can. I replied im not stupid, i know what kind of tires i have, my tire is completely deflated and looks like it ripped i am NOT driving on it. and he hung up real quick. what kind of tow company would ever suggest i drive on a flat. That is the worst advice i've ever heard and thank god i know what kind of tires i have. he called AAA and told them he didn't feel safe picking me up lol. Horrible don't recommend. read more

Horrible compony never ever call this compony I am suprise Triple aaa works with this compony they show up very late and very rude and there office is the worst when you call to see what's the eta.and whoever gave them good Review it's most likely there friends and family read more

Super professional and timely! Love the customer service and confirmation call and updates! I definitely appreciated not having to wonder where or if a driver was being dispatched to me or how long I'd have to wait. They were on it! read more