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RowCal Arlington Heights

3.8 (5 reviews)
Closed • 9:00 am - 5:00 pm

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11 months ago

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18 days ago

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11 months ago

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10 months ago

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11 months ago

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Ask the Community - RowCal Arlington Heights

WL Seymour Inc

WL Seymour Inc

(7 reviews)

William L. Seymour currently manages 7 or so Associations…read more (See URL wlseymour.com/Associations/Associations) Living at Riverwalk Condominiums (which his site lists incorrectly as Wellington Court... but DOES accurately demonstrate his level of competence and attention to detail) for 2 years as of May.... this is my experience with this management company, as both a resident AND briefly as a Board President Some background info... I have had previous experience (4+ years) as a Condo Association Board President. Also 4 years directorship on the Chicago Chapter of a Professional Board... so suffice it to say I know how Boards are supposed to work. I also was pre-law before I switched to IT. Legalese is not foreign to me. Bylaws are simple. Contracts are simple. Vendor management and RFPs (requests for proposals) aka obtaining bids... is simple. Property Management is not difficult. It's small business operations with only volume being the variable... number of units, work orders tickets, workforce management and customer service. Reporting to the Board on situations requiring management decisions... otherwise it should be Business as Usual on solid business practices. Service level agreements outlining the statment of work should be clear... scope what a Management Co. Is supposed to do is not rocket science. This 'management' company... experience from my 2 years of residency... has advised the Board to... raise the assessment 2x (9.3%) each year... so now I pay an ADDITIONAL $684 a year that I did in 2013... for what exactly? Adding to the reserve I get... but if I am paying more... I expect the budget being managed excellently. So what do I see? Direct experience... this Association has been told BY WLS not to use an Attorney in Board Meetings to save money... result? Lack of adherence to standard bylaws of the IL Condominium Assoc Act and Riverwalk Condominium's stated bylaws. Best examples: 1) Annual Meetings... notification and posted dates never seen at the minimum 21 days prior. Most associations post these at the beginning of the year... because... wait for it... they're ANNUAL meetings... seen 4 days notice maybe... March meeting didn't even have a location. Nothing mailed or posted yet for June... did I mention the June 3rd one was supposedly per WL Seymour...not existing... til I pointed out the reservation at the Rolling Meadows Library calendar. Then a pause... and response that it was rescheduled due to a conflict. Riiight. 21 days bud... not 3 days. Maybe you should get KSN to help you after all. 2) Board elections. Bylaws require notification and solicitation of candidates for open Board positions. Never seen that happen once aside. from a sentence in a notice about the annual budget. Show up at the meeting and the few people there appoint each other... and from their own admission they have never served on a Board before... if you actually notify owners per bylaws, you might have people show up... or mail out election information... get more than the same 2 or 3 people... that have no experience in Board membership, financial operations and vendor management. Yup they rely on the advice of... William Seymour. Non-Attorney... Who tells these people the can add charges for the owners without permission... like adding them to a class action tax appeal without notification... (got the emails and verbatim quote from misled Board members... one who has never served on one before... yup) Then billing their account for the unauthorized legal actions with a fee higher than assessment payments... then taking prepaid assessment money to pay those fees... and this making the account have a balance instead of being zero / negative credit balance. And don't get me started on the Board's response of 'why are you trying to micromanage?' when asked why a vendor's accepted estimate (4x actual measurement, 105% markup on mulch) was questioned... Yeah... if you have this management company... take a look at the vendor estimates and contract management. They like to let elevator maintenance bills run free from 2008... not renegotiate when they can... like 2013... and go from $450 to about $700 per month... Vendors get the best deals when WLS 'manages' your associations money... so look forward to annual 10% assessment increases and 2 week turn time on requests if you are lucky to get one at all. When your association is collecting 15K per month in assessments but has 20% of what the recommended reserve... and a Board that lets a Management Co. That doesn't like to provide itemized accounting run it... you have to wonder what is going on.

Our home owner's association, Fairfax Village, uses W L Seymour as our management company. The…read morecurrent manager inherited this company from his father. I've heard many long-term residents remark that the son, the current owner, doesn't manage association business as well as his father did. Even our board members are frustrated by the lack of follow-up by Mr. Seymour. Phone calls and emails are frequently abandoned without any response. Personally, I've been dealing with W L Seymour for over seven months regarding an issue with the association owned storm sewer drainage pipe that clears water from rain gutters and the sump pump away from my unit. My patio frequently ends up with 4-5 inches of standing rainwater and there has been some seepage through my basement floor. I have an email history going back and fourth indicating that they'll have a plumber contact me, but I'm still waiting for that phone call. I would not recommend this management company for managing your home owner's or condominium association.

FirstService Residential

FirstService Residential

(45 reviews)

317 Groveland Ave - ***Nancy Perdew** 10-stars!! Nancy, the…read moreon-site property manager, is truly the very best. I've known her for years both as an owner in the building and as a trusted resource when listing property there as a Realtor with Edina Realty. She is incredibly knowledgeable, consistently professional, and genuinely kind. Nancy is proactive, responsive, and always goes above and beyond--whether answering questions, addressing potential issues, or supporting both owners and agents. She's an invaluable asset to the building. Tracy Gazett, Edina Realty Minneapolis MN

Please save yourself. Don't bother calling or emailing…read more They are super unorganized, unreliable and unhelpful. As a resident that stays in a property managed by them....ive been waiting for a call from Maria the property management for 7 months regarding an "issue" they brought up. If you are a property looking for help with management, Avoid this organization at all costs. Pics show unkept unsafe areas of property they manage in Buffalo grove. 7 years we've been waiting for someone to paint a fence. Will get fined if I paint it myself. ZERO stars. 20 poop, fire & middle finger emojis Emails may bounced back here is the correct email address (that may get answered correctly or maybe not) residentservices.il@fsresidential.com They are all clueless & can't do anything to help. They will pass on messages but no one calls back, email responses always lack any logic. Everybody in the neighborhood are friends bc we have a common public enemy number 1 (& how horrible it is being managed by this company). I was yelled at on the phone for asking about an update/approval for a new garage door install that we are being FORCED to update. It took two months to get approved. Meanwhile Home Depot had already charged us for the garage door & kept calling. Luckily we weren't charged for storage of the garage door for 2 months. Only our hard earned money was lingering in the air. I managed to read all the Google reviews for FirstResidential... every property managed by them has the same complaints. You'd think they would learn something from the reviews but no. Not sure how they are in business. It's literally an endless circle of zero help.

American Property Management of Illinois, Inc

American Property Management of Illinois, Inc

(34 reviews)

Dawn Duncan is the ABSOLUSTE worst property manager I have ever encountered. This company is…read moreincompetent to the nth degree. Numerous unanswered phone calls and emails. They apparently dont know how to add over there becuase they are trying to chage me 60% for dues this year when the budget says the increase will be 10%. I did get thrugh to another employee Jasmine, and she either doesnt understand english or doesnt understand how to add and subtract because she added an additional 60% to my dues. The snow folks they use dont show up until the afternoon and DESTROY the lawns even though the snow poles are out to guide them. That is if they even do the driveways. They skip it alot if a car is in the drive. Sorry, you should still be plowing as much of the drive as possible. Not very helpful when you have to leave your house in the morning. They must have hired 5 year olds to trim the tress that, by the way did NOT need it, and now they all look slike sh*t. They also NEVER provide notice of work being done on the property. If someone is going to be working right outside my door or on the roof, I want to know before hand. Not a smart move for the management company. They are putting their contractors in danger. Stay as far away from this company as possible.

This company is beyond incompetent. The manager recently told us we were low on funds and needed a…read morespecial assessment. I asked her to send me all overdue ledgers. She sent several. I messaged all those people and got some of them to pay. One simply said she needed an invoice that management wouldn't provide. I got management to send it and she paid. Essentially, I as the board member am doing what management should be doing. Another account has a balance of about $5,000. And the owner of the unit doesn't know what it's for so I asked management to explain the charge. It has been 2 months now and still no explanation in spite of me emailing them several times. Mind you this charge is from like 5 years ago. On top of this, this management company consistently tries to bill me for issues at the building and it's the reason I ran for the board. One time a leak originated on the 3rd floor, leaked to the 2nd, and ended up in my unit on the first. The plumber sent by management said the leak came from the 3rd floor but the management company sent me a bill and said it originated in my unit alone. Fast forward to today, and the management company is trying to do that again. They are trying to pin $4000 on to my account instead of the unit where the work was done. The board voted and we told management to place the charges on the unit where the work was done. I've been emailing management for 2 months asking if this has been done. At first, they claimed that they don't have the invoices yet, which was a lie because they had already sent them to me. Yesterday, they claimed that the minutes of the board meeting don't show such a vote ever took place. So in addition to being completely incompetent, they will also lie to unit owners and even the board president. I would steer clear of this company. What they need is a management company to manage their incompetence, not be providing management services. I'm going their job for them anyways.

RowCal Arlington Heights - realestatesvcs - Updated May 2026

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