My 4-year-old daughter had an awful first experience here. We came in for her appointment, chose the earrings we wanted, and she was so excited. Of course, once her ears were pierced, she cried a bit because of the pain, but then we found out they had pierced the wrong earrings. The staff member said, "I grabbed the wrong one," and explained that switching them right away or re-piercing would hurt. While the staff was very apologetic and did give us a gift certificate for the correct earrings to replace within 6 weeks, it still did not make up for how traumatic the experience was for my daughter. I really feel the staff should have confirmed with us one last time which earrings were being used before piercing her ears. Now my daughter is stuck wearing earrings she does not even like, and I honestly do not know how I am going to convince her to come back in 6 weeks after such a bad experience. We have used Upper Lobe in the past and never had an issue. I wish we had used their services again instead of trying Rowan. Unfortunately, this was not a good first experience for my family. read more

Stay away!!! They don't know what they're doing. I went for a helix piercing and they said "it'd be soooo cute to get two" Any piercing studio would NEVER suggest this as it causes way too much trauma to the ear. I didn't know this then. The "licsensed" professional working there should have. I was also traveling across the country and noted this many times bc I don't think they understood? Or wasn't paying attention. So they told me to come back in 2 weeks to check my posts, which I soon learned was on WAY too tight and causing swelling all this time. I mean, The girl "piercing" me also asked for 20 opinions acting unsure should have been my "nope gotta go" sign. I think she asked an 8 year old customer at one point. Who knows. She spoke like she rolled out of a barrel of hay and decided to pierce ears in a shopping center, which was placed in a cow field. Not the 8 year old girl. The "registered nurse". They also recited after care instructions like a postal service worker who stood at the same counter for 40+ years. Way too fast. Looked at the ceiling. Totally memorized. They also told me I could go in the ocean and pool but to avoid lakes and rivers. Also wrong. I should avoid any type of open water. They gave me a bag with aftercare info and aftercare solution. They didn't ever tell me they were charging me $20 for the aftercare solution. Over priced. Not friendly staff. I honestly think you're better off at Claire's. This is after 2 weeks of piercing. I was so cautious and careful with keeping area clean and not touching. Just left urgent care and am on antibiotics to treat. I should charge the store for my copay and medication. Stay. Away. read more

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My daughter wanted a second pair of holes for her ears. Scheduling was super easy online and the T do have a qr code to scan for walk-ins. Super clean and professional. Choice between using a needle and the device. I spent $160ish for the holes, starter earrings, after spray and tip. read more

The staff was great. Alara helped me choose my earring and Nurse Han did my helix piercing. Both were kind, patient, and helpful. I would definitely recommend this location for all your piercing needs. read more

Rowan One Loudoun - Helix Piercing - Jewelry Near Me - Ashburn, Virginia

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The young lady working there that closes was so rude and disrespectful. Gave my wife attitude and sassy conduct for no reason. Also closed the store 10 minutes earlier than advertised. Can't imagine someone like that piercing small children. read more

I got my helix pierced and it was the best experience ever! The staff were wonderful and let me try any earring that I wanted to see if it looked good without getting annoyed. They walked me through the whole process and let me double check everything. When the piercing happened one of the staff stood in-front of the mirror so I couldn't see (scaredy cat over here) and let my mom hold my hand the whole time. All of the earrings in the photos are from Rowan and my seconds I also got done with an amazing experience. They even sell ear pillows so that your piercing doesn't get messed up by sleeping on it. Overall amazing and I will be coming back for my thirds!!!! read more

Rowan One Loudoun - My new helix piercing!! All earring in photo are from Rowan and they styled my ear - Jewelry Near Me - Ashburn, Virginia

Took my daughter in to get her ears pierced and she was scared, but the staff was really accommodating and gentle. They even suggested doing it at the same time! Lots of choices, very sanitary and very accommodating!! Love this place! read more

I booked an appointment for this location. After waiting for a bit, I told them I was there for a piercing and had an appointment. I would have expected them to inform me of the their process - piercing, earrings, the overall process, but no I didn't get any of that. They were a bit busy, so I figured maybe they would after I selected my earrings. Nope! I had to wait for the needle piecer to come back. At this point, I was very uncomfortable, by their process. There was no communication or apologies for being late. For being nurses, they had horrible "bed side manners." I did not get my piercing because it didn't feel right. They lack communication skills and customer service. If you'd like to get a piercing go to a professional one instead. read more

I had my earrings ripped out and surgically repaired 6 months ago. After reading the reviews decided Rowan was the best place to go and I was NOT disappointed. Ashley was fabulous, hardly felt a thing and the placement was perfect. She took her time, made several corrections on the placement and once satisfied did the needle piercings, two in each ear. I'm very happy with everything, can't recommend them highly enough. Made an appointment, seen right away and out the door in 25 minutes. It's been a week and they are healing quickly and I have had no issues. Totally thrilled! read more

I cannot say enough good things about this place. Daisy did 4 piercings on me a little over a week ago. After following her after care tips, I'm already pain free. In my helix! I think that's awesome. She was super informative and talked me through the whole process. I will say, it wasn't a cheap trip. While their jewelers is cute, it's very spendy. Be prepared to spend a little more than your normal piercing. read more

I payed over $300 for a piercing, two new earrings, and a spray. I got my piercing downsized and it broke a month after. Rowan is refusing to replace it because it has been "over a month" even thought conch piercings take 6-12 months to heal. You're better off going to a tattoo parlor, they offer much better prices, actually know what they're doing, and have much better customer service. read more

Hilariously overpriced! The cost of it all is per ear. 88.00 for a stud. Per ear. Piercing. 35.00. Per ear. Tip?

Beautiful piercing studio with a beautiful and gracious staff! Red and Kate were both so sweet, patient and handled my ears with so much care. Also Courtney was so cool and made everyone in store feel so comfortable and excited! Already got three piercings done here and definitely coming back for more! read more

Rowan One Loudoun - Jewelry Near Me - Ashburn, Virginia

I cannot say enough about Rowan and this amazing staff!! My daughter is terrified of needles and came in for a helix piercing. The staff was so knowledgeable and recommended a flat piercing. She ended up getting a flat piercing and couldn't be happier. Red pierced her ear and was EPIC!!! She did it so fast and my daughter didn't even flinch! Beyond amazing!!! read more

Rowan One Loudoun - Flat piercing from Rowan - Jewelry Near Me - Ashburn, Virginia

Very uncomfortable store setting, not sure if the staff doesn't trust their customers, maybe get more mirrors? or if it's a racist thing and they aren't used to seeing POC but I've never been more watched than in the most uncomfortable ten minutes I spent of my life in this store. I was trying to gauge sizing as I was looking to replace a healed piercing, but rushed out as quickly as possible with any set without trying it on because of the atmosphere. And now I have a useless pair I spent $50 on that's too small. Do better, you do not have a welcoming environment. read more

Rowan One Loudoun - Jewelry Near Me - Ashburn, Virginia

My little girl had the best experience here! She was nervous at first but they had her feel so comfortable and loved her earrings!

Cute little spot with a great selection of earrings. Took my mom to get her 3rd hole pierced and the nurse who did it was great. The staff were super friendly. Highly recommend read more

This place is amazing ! I have been looking for a shop with a good selection of small earrings for my piercings and this has everything I need. Dainty, hypoallergenic, small pieces ! love love love! Thank you to Maria and Sydney! read more

Rowan One Loudoun - Jewelry Near Me - Ashburn, Virginia

I got my ears pierced here a couple days ago and it was a great experience. I am not too good with needles but the nurse kept conversation to distract me which helped a lot. Awesome service. read more

My daughters and I were enjoying the weather change when we walked by Rowan. I had been debating on getting my "almost 2 year old's ears pierced for a couple of weeks and it must have been apparent that I was curious. Courtney saw me looking and instantly noticed I was curious. She explained the process was done by registered nurses and that if I wanted, they could tandem pierce my daughter. She was very convincing and had a super fun personality. Nurse Sydney was who actually pierced my little wild child and was fast but efficient, and so understanding and sweet! They are very sterile and thorough and managed to quickly get my daughter taken care of. After both piercings were done, the entire staff and store gave my daughter a round of applause. It was an excellent experience. I definitely recommend! read more

think to yourself... why would a registered nurse work at a piercing place. that is all that needs to be said about the quality of the product and piercings. read more

amazing staff!!! everyone is very friendly and helpful. Lindsay explained everything she did throughout the piercing and helped me choose the best placement. I would definitely come here again for another piercing, and they have so many cute jewelry options! read more

Rowan One Loudoun - Jewelry Near Me - Ashburn, Virginia

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Best experience ever! My five year old and I both enjoyed everyone's kindness, energy, and patience! It will be a forever memory for us both. Thank you! Highly rec :). read more

Awesome service very quick and so cute even though I almost passed out (because of me not anything to do with the person) tbe piercer came over right away gave me a juice box and a cold cloth and stayed with me for like 10 minutes very good and very sweet read more

Great experience and such a cute little shop! Leigh Anne was also a really great nurse!

Rowan has great service. They have great earrings. I got my first and second piercing here and they have not got infected. They have free lollipops that are so good!!! They also have free stickers and hairties. if you are looking for a good place to get your daughter or son who is tounger then go here. it is very kid friendly. when it's your birthday you get a birthday hat! So cool! It is also great for older ages. So really any age. Even babies! Defiantly go to Rowan you won't regret it! read more

Terrible customer service. Earrings are expensive defective . Rowan refuses to help. I spent $700 on earrings and have previously had to replace them. They will not help me. Do not go here. read more

I have been canceled on multiple times because they lack so many needle piercing nurses. I even made an appointment and got cancelled on, don't advertise like it's so easy to get your piercing. Very few of your "nurses" can actually needle pierce, therefore a lot of options are off limits with most of the nurses. Extremely annoying. read more

I was just in to get a piercing with my girlfriend and all the employees are warm and welcoming. From the start to finish they make everything a great experience. And most importantly everything is VERY CLEAN!!! I highly recommend coming in!!! read more

I took my Six year old Granddaughter to get her ears pierced. The staff made us all feel very comfortable and were gentle with the approach both verbally and physically when it came to the actual piercing. They made my daughter and her child feel so at ease when it came to the actual piercing and it came off with out any complications . I will totally recommend this studio to all my friends. If i could give more stars i would Nurse Kate and the other young lady were Fantastic ( sorry I did not get her name ) Thank You read more

Had a great experience with Sydney and Maria H! Very friendly and helpful and clean while getting my second hole pierced! Would absolutely recommend :) read more

Came in to browse for new jewelry and everyone was so helpful! They allow you to try things on and clean items before and after! Definitely recommend getting some beautiful jewelry from here! read more

Such a wonderful experience! My 13 year old got her ears pierced and it was the best experience ever! They were so kind and patient and extremely clean. Will definitely be back! read more

Daisy and María were absolutely amazing and very helpful! I'm so happy with my piercing!! I will definitely be back!

I highly recommend this place for ear piercing! 2/3 of our triplet daughters wanted their ears pierced for their 7th birthday, and after calling around to a few places, we found Rowan. The woman who took my call was very friendly, patiently and honestly answering all of my questions. We easily booked same day appointments online, and did not have to wait at all once we were there. Nurse Ashley was amazing, really helping them to feel at ease. I loved that she asked them directly if they wanted their ears pierced, and she was so very patient when they expressed any nervousness, explaining everything to them in a kid friendly way. She put the numbing cream on 30 min before, and when the time came, each girl took turns sitting on my lap with 2 nurses on either side for tandem piercing. The countdown was quick, and instead of tears, there was sweet, excited laughter! It turned out to be a relatively painless procedure, easing this momma's biggest worry, and the girls LOVED looking in the mirror at their new earrings. Afterward the salespeople gave them goody bags, and included their sister even though she chose not to pierce. I cannot say enough great things about our experience, and am just so relieved. Thank you to everyone there today for helping to make their birthday wish come true! read more