Everything that was good in here is gone now that the Two Brothers no longer lease the deli area/kitchen. They made all the fresh food and daily delicious specials. No need to shop here since we have other convenience stores in Shirley. They even lock the recycle center outside, so you can't just go in there to recycle your cans. read more

Their sign displays that they accept EBT, foodstamps, but I have asked for over a year and they keep saying it is not working. This is unacceptable. Typically, I end up purchasing something within my small, fixed income. It seems to be a scam to get me into the store. read more

Been coming here for the last month and everytime I go the owner and people that work here are either sitting outside or in the back and literally take at least 5 minutes to come to the counter even though they watched me walk in. Don't have a business if customers aren't your priority and talking on the phone very loudly every time is. This place doesn't care about the customers just themselves and I will never being going back again. read more

I started a new job in Shirley not long ago and I come here for lunch a couple times a week. The deli prices are great - I can't think of any place else to get such a huge sub for only $7. The Chicken Teriyaki is pretty amazing. The Steak & Cheese is good too - big portion, and the meat is very tender. read more

I accidently left my breakfast at home and stopped into Rouxs with the hope of finding something not too terribly unhealthy for breakfast. Ordered the veggie omelet and was very pleasantly surprised at the quality and taste. Veggies were fresh and crispy(!) and lots of them. Toast tasted like it came from bakery bread. Absolutely delicious and a real surprise from what looks essentially like a (really nice) convenience store. I generally don't like eating out for breakfast, as the meals are usually soaked in butter and grease, but this tasted like a omelet I would make for myself (if I had lots and lots of fresh veggies on hand) :-) Will absolutely be back! read more

Shorted me exactly $5 one day. I quickly returned and the young man at the counter argued with me about it as customers waited behind me. Asked me to come back tomorrow. "I can't give you $5." He was pretty serious about not helping me, until the lady in the food area noticed a commotion and came over. Neither of them were at all apologetic, and the woman finally, reluctantly handed me the $5 bill as if it weren't actually owed to me. It was all pretty ridiculous. This place shouldn't be able to use the Roux's name. I was regular, but haven't been there since. Another time, I raced home from work to find the doors locked at 10:55 pm, when they close at 11. "What do you want?" the man asked. Should it matter? "Beer," I say through the glass door. "We're closed." Good stuff. Keep it up. read more

I have never in my life bothered to write a review but what happened tonight was beyond pathetic. My family placed an order that included two turkey club subs upon receiving said subs we opened them to find cheese, turkey, mayo and bacon. My husband called them back to let them know of what was assumed to be a mistake and rather than so much as apologizing the woman began arguing with my husband over the fact that club sandwiches don't ever include lettuce or tomato. After bickering for a few minutes she reluctantly agreed to make new subs as long as my husband would bring back the wrong ones (uhhh ok lady). Once he brought them back he tried to point out to her that by DEFINITION a club sandwich includes lettuce and tomato to which she INSISTED that she's been making subs for 25 years and that clubs never include lettuce or tomato and only include bacon mayo and cheese. The only reason they get a second star is because there is another woman who works the grill area who is in fact very good, unfortunately she works rarely in comparison to this broad. read more

I have patron roux for some time now. As of late the new owners have really steered my family away. We bought there fresh daily subs and 2 out of 3 had Mold and not on the bread but the cheese. When i brought them back they said no no it has been opened. Yes it is you also have abundant amounts of mold in your food are u serious. They care more about a few bucks then repeat customer's!!! read more

Roux's in general is not managed well, and customer service is generally bad/unhelpful. Today the ATM froze up on me in the middle of a transaction (PLEASE WAIT...PROCESSING...), and the bearded 30-ish guy behind the counter told me there was nothing he could do since it wasn't their machine. He couldn't have cared less that I was having a problem. He simply told me I would have to wait, as though I have nothing else going on in my life. I told him I couldn't wait, and he said, "That's not my problem." The machine still wouldn't process my transaction, so I slid the freezer next to it out of the way and unplugged the ATM, but only after trying to call the bank number (Citizen's Bank) and getting a recorded message that told me to take up disputes with my own bank. After unplugging the machine, I left. Called my credit union and was told the sequence was completed, both withdrawal and refund. I go to Roux's only if I have to (alcohol, milk). Not sure we'll keep going there anymore now, but I may go back once more just to teach some customer service, although I doubt it will do any good. read more

There's a "new girl" in town.. and boy can she get the job done! Great sandwiches, stuffed full..fast friendly service, if you haven't visited Roux's lately, check it out..you won't be disappointed! read more

Very rude. Always talking on the phone with an earpiece so you never know whether they're saying something to you or speaking to the person on the phone. Yes - we know you are very important - but get off the damn phone when there is a paying customer standing in front of you. Basic common courtesy. read more

can it get any better in bad economy? and this place serves up the best prices on beer and wine! Haaaaa dare you to challage them cause they deliver to... yes beer, wine and food! Rocky and the gang are Shirley's finest! Be proud Mr Rocky! Congrads on the baby! read more

They charge you different prices with every different person that works there. then they fight with you that they dont charge you more when you know they do and tell you they dont do that and short you money and fight with you that they didnt you add it up and they say you are wrong. one girl that works at night says whats your whole family is on welfare my sister in law had a heart transplant and she said oh your on welfare to and whats your whole family on welfare. she has a bad attitude and very bad customer service experience. She doesnt belong in retail or working with the public. Then has an attitude about everything and says to coustomers that the owner is never there and complains that she has to do everything because he is not there ever she should be fired and not work anywhere with dealing with people im sorry i dont know her name either. read more

What a shame. Used to be the family friendly local store and now new owners have turned it into a sad embarrassment for our small town. Not one moment of customer service from any staff over the last few visits. No eye contact, no welcome, no small talk, no appreciation. Just the price and a bag. Can the flow of a day in convenience store be so rigorous that for a split second you cant flash a smile or even wink while your honoring your customers that pay your bills. I always exit with a sarcastic your welcome as if I'm teaching them a lesson. I have awards for customer service and loathe nothing more than being blown off by these people. Furthermore its really bad business to have giant glass showcases of crack pipes in the candy aisle. You literally have to stoop and reach behind these drug accessories to get gummy worms. I grew up in a town that had a penny candy store with a charming old man with amazing people skills. I miss those days that have been replaced with those proprietors that cater to the worst ways to make a buck. Would rather not explaining the drug trade and male enhancement pills to my 8 year old because of bad taste. NEVER GOING IN AGAIN.YOU LOSE ROUX. read more