Would give a zero star if I could! Absolutely the worst car experience I have ever been through!…read moreSold me a damn Lemon after lying repeatedly to me about the issues! My fault for trusting a crooked man! DO NOT BUY A CAR FROM HERE!

I got my 2 serpentine belts and tension pulley done also with an oil change they were fast and…read moreefficient. Thanks again

Rip-off artists. Conmen. Scammers. Crooks. Flimsy flam guys. Dishonest. Greedy. Rude…read more Unprofessional. Uncaring. Soulless. Deceitful. These are just a few words to describe this "business". Both the cars this place have sold me have been junk. When I took them in for service I was charged a hefty fee for a diagnostic. So I had to pay them to tell me what was wrong with the car they sold me. I should have known this place was shady when Steve V left it.

I took my Silverado truck to this wishy-washy dealership and I let them know that I was making a…read morevery long trip and I needed a good inspection done but check all the fluids and everything so they claim they did that. I get on my journey from Maryland to Florida and all the fluid from my rear differential spewed all over the truck in the trailer. Which is where they the fluid in the rear differential and didn't tighten the boat all the way down. They claimed that they did not do that. Which I know they did they intentionally did that and left it loose. That way I could bring it back in and get it serviced by them for more money. So I had taken my Traverse to a certified dealership in the Dayton area that was not a Jeff Schmidt . Had them inspect the car and look it real good. No issues. I didn't took it to Jeff oil change done. the inspection with just to appear, and they reported to me saying that there is a pinhole in the power steering line. Which would have been visually observed in my prior inspection from the other certified maintenance guy at a different location. So I allow them to do the oil change and inspection again on the fluids for this vehicle. Not even too much down the road guess what popped up on my dash??? " LOW - ADD ENGINE OIL" This place is hideous and they are about sabotage for future service

I was able to drop in without an appointment for a rear window wiper blade. I was in and out in…read moreabout 20 minutes. Staff were courteous and professional.

Germain sucks I will never return to Germain. They will…read morenever get another cent from me or my family. My salesperson was nice and I was happy with the car I drove. Part of our agreement to buy was the dealership sewing a small rip in the drivers seat back together. We were told they would provide a loaner car and a date was set for the repair to take place. The buying process felt easy. That was cool except the finance bro conveniently wrote that the cash we had brought for our down payment was $500 less than what was truly there. Not sure if it was human mistake or someone thinking they'd get a little bonus, but who knows. They also charged us for gap insurance when we put nearly 50% down on our vehicle without speaking to us, explaining the cost and coverage, or giving us the ability to decline coverage. When I later explained these concerns to Germain, I was mansplained to (they blamed it on a potential bank policy but never agreed to look into it) and nothing was done to address my concerns. I explicitly asked the manager to look into this and have never gotten a call back. The day I was supposed to get my seat repaired, the salesperson realized there were no loaner cars and set me up for the following week. The following week, I got my loaner car and my seat was set to be repaired the next day. However, I got a call the next day that the person who does seat repairs was out of town and somehow nobody knew when I dropped my car off so I had to drive back to return my loaner and get my car. I don't live close to the dealer so this was a lovely waste of time and money. They offered to let me keep the loaner- however my car is a 3 row SUV and the loaner was a Honda Ridgeline, so not comparable and not a car that met my needs. The following week, I returned AGAIN to get a loaner and leave my car for the seat repair. They provided me with a loaner that smelled awful and ultimately had a blunt under the front seat, which I found upon returning home. When I returned the loaner, I let them know about my concerns with cleanliness and the weed under the front seat. I was told they don't clean between users and just do a quick look through- so just be aware if you get a loaner to take a look before you leave. My kids rode in that car and I was pretty upset that Germain just explained it away and didn't see that this was potentially a safety concern for my kids and could've been a legal concern for me if I had been pulled over. When I walked over to pick up my car, the dealer had not sewn my seat as previously agreed upon, they literally slapped some leather duct tape on it and called it a day. It looks awful but I decided to let it go- I was ready to leave and be done. A couple months later, my car overheated in Cleveland and I had it towed to Germain since that's who the warranty is through even though I really didn't want to return. It has now been 2 weeks since they've received it and I've received minimal communication regarding the status. They explained they've been very busy, and I did appreciate the warning. However, they provided no timeline at the time and I still don't have one. After calling yesterday to request an update and being told I'd be called back with an update later in the day, I called again today to check in. Again I was told I'd be called back by my rep and never received a call. I called back and spoke to the secretary. She explained that my rep had left for the day. I told her I had been told I would receive a call and asked if I could speak with anyone else to see what's going on. She looked into my situation and told me my rep has not taken any notes, so nobody except my rep is able to provide any information. She literally told me she can't tell if my claim has been submitted to the warranty company, if the car has been worked on, NOTHING. Here I sit with no car, no idea when it'll be fixed, if it's been looked at, nothing. As I've proceeded through this adventure, I will note that everyone has been very nice and kind, which is why I've put up with the experience I've had as long as I have. However, every time I need to address an issue, while they are kind, EVERYONE has pointed the finger to someone else and my concerns have never been followed up on or fully addressed. I have had to CHASE down every concern that has been dealt with. EVERY problem has been because of someone else which has kept me from getting my problems effectively resolved. I have wasted so much time on the phone begging for help getting my concerns dealt with. TLDR: while all of the employees have been kind, there is a general lack of competence, communication, and follow through. You will waste time, effort and money trying to get issues resolved. Save yourself the trouble and go elsewhere.

Well well well.... you guys really need more loaner cars cause if the owners and corporate…read moreleadership wasn't incompetent, I wouldn't be leaving this review for them... If the corporate owners are going to have the attitude of fuck you if your car breaks down and you need a car immediately, then why not leave this review so people know not to come to you guys encase of an emergency... You will be completely screwed over at jeff Wyler if your Acura breaks down and you need to get on the road asap in a loaner.... They don't care if you're spending 3k, they won't have a car for you for a week or two which is a major issue for any service shop.. Depending on how tomorrow and Monday go, this review is going to get much better or much fucking worse....

Horrible experience! Treated so poorly. Was quoted a higher amount for a trade in, only for them to…read morereduce it by several thousand after going in. Go elsewhere!

My daughter bought a preowned ES350 F Sport from Jason C and he was great from beginning to end…read more This was her first car buying experience and as a father I have no complaints. Thanks Jason!!

This dealership is horrible they sell bad cars, lemons, knowing the cars have issues and will not…read moredisclose it. When calling ab issues the first fews weeks Nick wouldn't return call or forwarded yo service desk who referred back to Nick. Not helpful. Unethical and unprofessional. Nick sales person is unethical and lies to get cars sold, Andrew finance manager unethical had to reprint paperwork twice because I told him things were not matching two different prices, two different rates and he stated "the numbers just looks different on paper" no you are being fraudulent and manipulative hoping I wasn't paying attention. General manager also unethical repeat calls at least once a week since tine of purchase no response of return calls. If I could out negative stars to leave a comment I would they need to be investigated.

I want to do a nice, positive review for White Allen mainly because of two gentlemen who have been…read morevery good to me and my family as customers. Jim Howell, who works in the Audi Abteilung, and Zach Kirk, who works in the service department. Jim has sold us 6 Volkswagens, and I hope he will still be there to sell us more in the future. The service department is headed by a young man named Zach Kirk. The very day I met this young man, something stood out about him. He cares about customers. He respects people and treats them right. That is something that is becoming more and more rare these days. It is refreshing to see Zach and have small talk when I come in to get my car washed. I think this kid is going to make it big one of these days. Not only Zach, but the entire service department at Volkswagen is respectful and helpful. I hope that you guys were able to read this review and that it will inspire you to continue giving us your best.

Scammers for sure. Didn't mention anything about a minimum of "2 hours per axle" until we showed up…read moreto pay. A 45 minute brake job made them $700. Rip off. And when I asked the employee why he's charging so much labor on a job that was that fast he said "well it's a delaership" in a smart a$$ tone. If you have a Vw or anything Volkswagen Auto Group avoid this service department. There are lots of foreign car workshops around to get better quotes from. Learn from my mistake . Lost a customer cuz the dude wanted to be a prick

Brought my brand new black Honda Pilot in for window and windshield tint. Left satisfied came home…read moreand noticed white over spray on the passenger side of my car by the window and mirror. Called the shop back told me to take pictures and bring the vehicle back in the next day.. When we got there Eric said there was no way they could have caused it and stormed off like a 3 year old child when we started asking questions.. Seems kinda guilty by reacting that way if you ask me. Then we spoke to Anthony and he talked us though what may have happened but still no resolution from then and denying any responsibility. I have recommend them for years this was my second car done by them and I'm extremely disappointed in how they handled this situation. I paid over $400 and that's how they treat a paying customer.. Would not recommend them at this point. Take your business else where if you value your money!! UPDATE in response to the shop.. this is exactly what Google reviews are for.. You have no claim against me. This is exactly what happened and how you chose to handle a paying customer. Looking forward to hearing from you. P. S. Would have been nice for you to share my photos I added to this review to your business Facebook page along with your response to this post about this review.. But again honesty is not your best policy.

They are very professional ! Did a great job on our 2009 Jeep! Installed our lights on Jeep…read moreWrangler... looks great

Tried to charge me over 1200.00 for a knock sensor on a 2020 Silverado. Had it done elsewhere for…read more280.00. Did not find out this was not under warranty until after the 174.00 diagnostics. Rip off.

What's up with Voss Chevrolet Corvette team? Twice over the last couple months I've called and left…read morea message for their team coordinator, Brigitte, and crickets. Nothing. No return call. Very disappointed. I've purchased several cars in their network. The BMW team is very responsive, Chevy, not. Guess I'll look elsewhere for corvette service.

I have mixed feelings about this place. I feel that I got a good deal on my vehicle but I also feel…read morethat my concerns about it prior to purchasing were simply pushed aside and customer service isn't all that important. My first mistake was being a young female that went alone. I was only allowed to test drive the jeep for around 5 minutes while accompanied with the sales guy. After that extremely short test drive, I'm pressured into buying. I ask to see a car fax and tell him I'm not ready to commit to such a purchase with only driving it such a short amount of time. He shows me the car fax and it shows a recall with the status of "not available." I ask if the recalls been completed because it doesn't appear it was. Without even looking anything up or checking the paper and interrupting me before I can even finish my sentence, he says "yeah they all have to be done or we wouldn't even buy it." Okay... I tell him I've already been preapproved for a loan and don't want to go anywhere else. He has me sign something (my fault for not reading it thoroughly). Later I find out that it was an application for another loan. He cancelled out my loan and ran my credit for another loan. Again, I should have paid attention to what I was signing but I made it pretty damn clear I did NOT want to go with any other loan company or bank as I've already been approved. The jeep was making a rattling noise from the inside, I asked about it and again, was interrupted before I even got the question out and was told "they all do that." No...they don't...my fiancé and I were able to figure it out and found out it wasn't anything major. Now the kicker. Throughout this entire progress I was told a billion and one times the jeep was certified. As my card is 1 second away from being ran for the down payment, I'm informed it's actually not certified because that recall I asked about wasn't done! I'm then told to leave it over night so they can complete the recall. I leave the car over night and go back the next day after work to pick it up. Oh, the recall wasn't done because they don't have the parts. I'll have to contact the manufacturer. All in all, not a very good experience for the amount of money I spent there. I probably won't be returning. The only positive was that I feel I got a pretty decent deal. Customer service doesn't appear to be their top priority.

Purchased a 2020 Dodge Ram in February, less than 5 months and the Water Pump/Oil Pump and Oil…read moreCoolant start to fail. They made me purchase the extended warranty via a third party stating that the Gold package would cover everything. It dosent. They are now quoting me $11k for fix the issues. They never offered a dealer warranty. Took my car in two weeks ago and it wool 15 days for them to tell me the warranty would not cover the damaged parts. Never provided me a loaner. Stay away from this place. Horrible service

Communication wasn't the greatest, I got a few calls from my advisor and he was generally helpful…read morebut at times he could be passive aggressive, other times he was really chill. The car was supposed to be serviced for a PCM issue but, of no fault on their end, were unsuccessful. I only mention this because they still tried to charge me for the PCM claiming they couldn't return it after it was programmed (which failed everytime at ~50%), but they also didn't complete the work. I firmly asked why I would pay for something I'm not receiving, I had to sit down with the manager about this and explained that I didn't want to pay for something that we would not be leaving with. He took it off our bill and we ended up paying the diagnostic fee, rightfully so, as we requested it initially and did receive helpful feedback on the vehicle aside from the issue we brought to them originally. This didn't particular sit well with our advisor as he had made some very passive aggressive comments about it during check out saying "i don't know how you talked him out of that, since you agreed to the service and we can't return it so now we have to try and resell it" Respectfully, not our problem.. the dealership will make up the $200 in parts pretty quickly if they truly can't return it back to Honda of America. Some of the comments made by various members of staff (advisors and techs) were said in a tone that made it seem that our issue was too much hassle for them. While this was SUPPOSED to be a one day fix, it ended up being close to 10 days and we ended up leaving without a fix (again, not THEIR fault, the situation itself was just not worth repairing by the end of it). Through out the process they kept reiterating the amount of time spent on the car and how "the tech isn't being paid for his time", which if that's true, which im skeptical of... I'm sorry, but again, I brought my car here for a problem and shouldn't be made to feel like the bad guy. Personally, I felt more like an inconvenience to them more than anything. It's not unreasonable for a customer to ask questions about what's happening with the vehicle, and to feel like I'm the bad guy after talking with the staff seems a little unexpected. Now, some of the other advisors I had spoken with while waiting were very kind, I think overall there was a lot of anger or stress revolving around this unusual issue we were facing and it ended up being regurgitated onto us, which isn't fair to us as the customer. TLDR; Communication is eh, it felt like dealership vs customer a lot of the time. I probably wouldn't come back here personally, mostly because Germain is closer to me and I've enjoyed my interactions with them (and they're easier to get ahold of..), I don't know if we just caught everyone on a bad day or what but first impressions mean a lot to people, the first impression I got wasn't very great. I'm sure the work is great, the prices also weren't TERRIBLE. I'd say they're pretty fair, especially for work from the dealership. I'd say this is more of a 2.5/5

I'd give their service department 5 stars except they apparently just changed their policy to start…read morecharging customers a 2.5% fee for using a credit card. That kind of fee on top of charging top dollar for service from a huge dealership is practically usury. This isn't a mom & pop shop. It's a huge dealership charging $100 for even just a basic oil change!!! Credit card fees are the cost of doing business. I will be reconsidering before bringing my car back - not because of poor service, but because of the greed of their management!