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We had been in contact with Stacy for a consult in Dec. 2024. We discussed our colors schemes, I gave her swatches, and discussed budget during this consult. She was very understanding and very excited about the project, and so were we! She kept explaining how she understands everyones budget, and told me that she likes to keep constant communication during the process, especially because we are out of state. We signed the contract, I sent her even more inspiration photos, pinterest boards, and off we went.
A few months later she states that she will have the flowers done by April, we were so excited. I kept seeing her interact with my pinterest boards, and I reached out to give her small updates/photos from time to time. She kept stating that she was working on stuff. We were so ahead of schedule I wasn't worried about anything at this point.
Now comes July. I haven't heard from her in months (as she prided herself on her communication during our consult) and I reach out to her, sending more photos of things I liked. and she states she hasn't even started the flowers (again, we are ahead of schedule, I am not upset at all that they are not done yet). And then she starts asking me for inspiration photos again, and color schemes, things that have been well established, and I thought well communicated on our end because I kept reaching out. She then loses her mind on me, berating me about how things have changes and she has already ordered stuff that won't work anymore. When she sends me the photos of what she had bought, I told her the product was great and it would work for what we wanted.
1. Why did you not confirm the stuff you ordered with me first, like you prided yourself on doing during our consultation?
2. Why are you freaking out on me?!
She then tells me that I am the problem, and that I have been stressing her out because I clearly don't trust her because I keep texting her, and its all my fault because my budget was so "low" she had to buy garbage flowers to make things work. Your contract specifically states that you will work with any budget, and we talked about the budget in detail at the consultation, we even told her the budget was flexible! Why is this a problem? And why are you shaming me for it?
A few hours later after her freak out she cancels our order. Telling us we are the problem and that I should find someone in my state because I couldn't trust her. Which is absolutely not true.
I tried to uphold my end of communication and my end of the contract, and she did not uphold hers, neglecting communication and respect.
We are very disappointed that this had to end this way, we were so excited for what she was going to come up with, as she does great work. I think her business is too much to handle at this moment, and she wants to put the blame and stress on others. As a bride, I shouldn't have to talk a florist off the ledge.
We wish her the best, but please take this lonnnng review in stride, and make sure you have clear and impeccable communication as she promises, or your order could end up like mine