First, there is a high turn over rate when it comes to their waitresses. All the ones that were good, left. Most of them don't know the menu. Oh goodness where do I start with the numerous times that we have been here and we still came here for the terrible service. Well, one time my cousin and I were there around 8:30pm and got seated to the left and there was a cockroach on the table one time. Another time my mom had some potato soup and here was a short strand of dark hair in it. We came mostly on Sunday's because of their Sunday special, granted its a great menu, double check your bill because sometimes it's wrong where the server doesn't put the right price in and you are over charged. (Happened 3 different occasions) We came 3 Sunday's out of the month most of the time until service went downhill. We always tipped well over 20% for great service. From what I recall as a former waitress myself, TIP is based on service. 20% or more is earned, do you really think I would tip you $20 on a $30 bill if I see you playing with your phone while my food is getting cold and my cup sit empty? Another time I swore our waitress must have been on something good to make her so mellow, first off... Why are you wearing see through leggings where I can see your bright red panties? I asked for a chocolate milkshake, she brings me vanilla, she then takes it and makes my "chocolate shake" which then is vanilla milk mixed with chocolate syrup. Messed up my order and just kept apologizing which to the point made me feel bad and wasn't that mad that my order was messed up but because she kept apologizing. They last time I went and refuse to ever go back, is when my mom had found a strand of hair in the soup. The time before then, there were 4 adults, a 5 year old and an infant. Sunday specials are ordered, which also comes with a free dessert, how do we know? Because we went there so damn often we knew the damn menu. It even states it on the bottom of the paper. How does this waitress hand the bill to my mother and say "I gave you the wrong dessert so I only charged you $1.99 instead of $3.99" excuse me, you want me to pay for your mistake? What's even more ridiculous is that she is the niece of the owner. Now multiply 1.99 by 4 because there were 4 adults with that Sunday special. It's the principle. Oh and wait, it gets better. She then says "that's fine, will pay with my own money, they don't let us substitute cake for ice cream because they yell at us."(which was substituted many times before). New and corrected bill, now tell me why it says 5 coffee when there are only 4 adults. I go to the register to pay, I told them there is a mistake with the coffee, they looked at me like I had 3 heads. The waitress comes over with the look of how annoyed she is with me, I explained there is a mistake with the coffee. She replies "well didn't the little boy have coffee?" I was so pissed at that point I looked at her and said "why would I give my 5 year old coffee?" She continues on "no the other one" (my brother is 17 and is not a little boy, who looks like an adult) I told her there are 4 cups, to go over there and count. Goodness drama for breakfast no thanks, I'm easy to please when it comes to service. All you have to do is make sure my drink is refilled and repeat my order so we can avoid mistakes. Hope this place turns around. read more