I was able to drop in without an appointment for a rear window wiper blade. I was in and out in…read moreabout 20 minutes. Staff were courteous and professional.

I took my CRV in for routine maintenance and a few minor warranty items. Dan B, did a great job at…read moreexplaining things. He was very kind and knowledgeable. Thanks for finding a oil change coupon. Doug F

This was the best experience in any car dealership I have ever had. Val" The GMC Gal" was standing…read moreon the curb in the rain watching us as we drove around and looked at all the cars. I did not know that she was a super saleswoman at that time. Once we pulled up to the building and parked she acknowledged us and just simply asked how we were doing. We proceeded inside to talk with her more in detail and talk about professional, no pressure, no running off to talk to a manager, or other nonsense a person usually goes through to look at cars- she was outstanding all the way through the process- The reason she has a Mark of Excellence Award. She went over and beyond, stayed with us long after her work day was to end, made sure we were all good, and sent us home in our new car!!! Would definitely recommend this business, very professionally run and maintained, and employees are outstanding. Thank you for the great experience. Did I mention we were there 7 1/2 hours?? Wonderful experience.

I just purchased a 1-year-old car (~5,000 miles) from Jeff Schmitt GMC…read more A short time after making the purchase I realized a major problem with the vehicle. The vehicle had a cut driver's side seat belt. This a major safety concern. This could result in a serious injury or human death. I do not recommend purchasing a vehicle from Jeff Schmitt GMC unless you are guaranteed in writing that it is safe to drive. The vehicle I purchased is absolutely NOT safe to drive. The dealership wants me to pay another dealership to fix the one-year-old seatbelt, which was damaged upon its sale. Ashley Ford, Executive Assistant at Consumer Complaint Portal, Ohio Attorney General's Office;

Update: finally got the hunk of wasted metal out of my garage, thought y'all would like to know…read more Still hate you Krug. If I could give zero stars, I would. It's been a couple years but I am still so salty over a car that they sold me threw a rod after three months of driving. You guys. I finally got my dream car (at the time) a Mazda Miata. It was perfect and boy did I feel like the cutest/coolest girl around. I drove that car as my daily driver, 5 miles to work and back a day. Not a far commute at all. Fast forward Christmas morning, my wonderful car of three months stopped running on the 275 loop. I even had my sweet little chihuahua with me, heading home for family Christmas. Do I sound basic yet? The only tow company open on Dec 25 towed me to a mechanic where I was told I threw a rod and had NO OIL in the car at all. Bone dry. Dryer than dry. This is where some people will say, well, that's your problem, you should've checked the oil. And I will politely agree that I could've been more proactive BUT I HAD JUST BOUGHT THE CAR. Krug got their money and I got a $5000 car loan for a car that doesn't work (and still doesn't work). Biiiiiiiiig lump of metal sitting in my garage. I called Krug and they didn't care, too much. After all, I did sign the dotted line so joke's on me. Not cool, guys.

This business is not to be trusted, they sold me a totally worthless vehicle now two weeks off the…read morelot and Im already spending almost $2000.00 to fix the vehicle. This dealership obviously does NOT inspect any if their vehicles. Do not buy a car from this place unless you have it professionally looked at by your trusted mechanic prior to purchase. I was lied to by these people in more ways than one.

They suck with communication ! They hold your vehicle for months at a time with no type of…read morecommunication . No updates . And then make excuses up about how it's not their fault . How they aren't affiliated with warranty companies.so zero accountability! Give your car back with the engine light on ! How you fix my transmission but the engine light is on

I brought my 2023 Dodge Durango in twice within a month for a Uconnect issue. On the second visit,…read morethe dealership replaced both the main battery and the auxiliary battery, which is located in a sealed compartment under the passenger seat. When I got home, I checked their work and was shocked to find popcorn pieces inside the sealed compartment where the battery had just been installed. They also removed my dash and I am concerned what they may have left behind it. I immediately called the dealership to express my concern and dissatisfaction. The service manager flat-out denied any responsibility, claiming they didn't put it there and refusing to do anything about it. I pointed out that they should have inspected the area before installing the new parts, but he brushed it off with excuses and still refused to make it right. I don't know what is under the battery. This kind of customer service is completely unacceptable. If this is how they treat attention to detail and accountability, I won't be returning--and I'd strongly caution others to think twice before trusting their vehicle here. What if it was metal pieces and it caused a fire touching the battery.

Wagner Subaru is a great family owned and operated business. They give a lot back to the community…read moreand always show integrity and honesty.

I went to their used lot at 217 N Broad, down the road from the new car dealership listed here. I…read moretest drove a Subaru I had seen online. I'm glad I went to see it as the CarFax didn't disclose the total of the aesthetic damage to the car but came out of the test drive liking most of what I'd seen. I then spoke numbers with (who I assume is) the sales manager, Mitch. I told him I needed a day or two to think about it, and that I'd very likely have a check on his desk within a week's time. I left excited. The morning of the second day, Saturday, I get a text from a sales associate telling me that the car had been sold out from under me. No call, no text that there was interest on the car and that I needed to act now. Nothing. I understand that they're a business and their business is to turn over cars and make money- the staff was friendly, and the sales manager was straight forward- this chain of events does not inspire confidence. How is someone to have any faith in a making a deal when words were broken with communication wayy late. I'm disappointed.

Outstanding service. We traveled for Hamvention and our F150 broke down near this dealership…read more The team there was great. They got hubby to the event that morning. Truck was repaired a few days later when part arrived. Heather is a gem of a young lady in service dept and all the guys were great too.

I highly recommend going elsewhere! Sales representatives have poor communication, and will…read more"forget" to reply if you have a recall rather than a major fix. Avoid Dalton at the Service desk, he forgets to input important information about your vehicle, such as documenting labor, parts, etc. After almost a week of having my car back , I still have not received any documents showing me that my recall has been fixed. Big red flags everywhere! I suggest going to Lebanon or Cincinnati Ford locations for honest service.

We recently purchased a vehicle for my daughter. Although the price posted to the car was higher…read morethan what we saw online, they honored the car price that was on their website. We thank Mark for showing us the car during our first visit. We also thank Bo for doing the sales paperwork with us, and for answering our questions, when we returned to purchase it that same day! We received professional and courteous service. They also offered us a beverage during our visit. Everyone, from the sales team to the manager, made our visit a really great experience. -The Bass Family!

Drew in service once again provided excellent customer service and is the main reason I keep coming…read moreback to Jeff Schmitt. I have been a customer of this dealership for over 10 years now. All my cars have come from this dealership and because of this trust and leadership we have with Drew, it's the only dealership my vehicles will ever see. Thank you Drew for all that you do. You're truly the MVP of this Dealership.