I was traveling with my family in our Toyota and suddenly there was a loud pop from underneath the…read morecar and a loud grinding noise. We pulled over and I looked all around and underneath the car... nothing. Knowing that we had hours of driving to go through rural areas, we decided to go to the closest Toyota dealer, Voss. They looked it over and even took apart the brakes to make sure everything was OK. Everything was fine. We don't know what happened, but we at least had the peace of mind that nothing terrible was going to happen many miles from home in 15 degree temperatures. They got us in quickly and charged us a very nominal fee. They were polite and took seriously our concern that we were traveling with a small child in bad conditions and needed the peace of mind. I highly recommend Voss Toyota.

I used to like go here, because generally service has been good, staff professional, but I'm…read morebeginning to wonder if I am valued as a customer. I came here to a scheduled 9:00 AM appointment to have my transmission fluid and brake fluid changed as recommended from a previous visit. It's now two hours later, and I haven't been advised how much longer I will need to wait. Toyota in general used to be a very welcoming company when you brought your vehicle in for service. Often they had coffee, water, often snacks available while you waited for your vehicle. They usually offered a car wash too. I noticed this when my dad bought a Toyota in Mansfield OH and when I bought two Toyotas from two different dealers in the St Louis metro area. The Toyota customer experience is quite different now and I am beginning to wonder if I will ever buy another Toyota from a Toyota dealer. It feels like the customer isn't valued nearly as much. I don't know if this is a problem endemic of Toyota as a whole or just the individual dealerships. Somewhat recommend.