Wonderful customer service and great prices! Brian is terrific…read more We had a leak issue with a unit and it was immediately resolved. This is a top notch storage facility that wants to help the customer. They have a large FREE move in truck we utilized and we even received $50.00 for recommending this to others, they are thrilled also! No need to look elsewhere, this is the best by far!

I had a unit for a year or so, since Judy was no longer in the office the young man working there…read morecalled me and told me my unit had been broken into so come and see if anything is missing. When I got there I was shocked I couldn't believe how much of my stuff was missing, my unit had been so full you couldn't even walk in it, now there's a whole lot of room to walk around. I asked the man in the office what they had on the cameras because they had to make multiple trips in and out to steal so much stuff, he said there was nothing out of the ordinary, how were they able to get thru the main gate and then have the code to get in the building and make multiple trips without being noticed? They told me my unit was the only one broken into, that same day when at my unit a man came to his unit which was down a few from mine, he had to have the lock cut off, he said he had been there the previous week and his unit had a different lock so it had to be cut off he was missing half of his belongings, he then put a new lock on it he was there to empty his unit once again he had to have the lock cut off when he opened his unit it was completely empty. So I had been lied to my unit was not the only one broken into. I believe this was an inside job I find it hard to believe that someone could make so many trips in and out and not be noticed. I do not recommend this storage facility. I feel that more units were broke into but they were also told they were the only one.

Rented a storage box from here. They were on time, professional, and the price was good. Got my…read morestuff back the next month, the driver brought my container straight to my door and set up it so I had to walk only a few feet. Good job.

Hector, Salvador and Irving were amazing. Would use their services anytime. Highly recommend!!read more

I hired On the Go to load a trailer in preparation for an out-of-state move. The moving team…read moreovercharged me (I had to get home office to do a correction), but that was only the surface. When I arrived in my new location, I had a different mover ready to unload the truck. What they found was astounding: The movers had paid no mind to how they stacked our boxes, crushing multiple bins and seeing boxes cave-in on themselves. These photos came from the other movers as they thought their counterparts did it, and were (in their words) "embarrassed." On top of this absolute disregard for boxes, 11 pieces of furniture suffered damage. Their label was "cosmetic damage," because nothing broke ... it's just visually damaged (deep gashes in wood, leather scraped off real-leather chairs). The care extended to a couch where they removed the peg legs and through them loose into the trailer (we had to find them over the course of the move). I documented everything, shared photos, etc. Their offer: $100 check due to cosmetic damage. And after a fairly pointed email about the negligence of how they packed the trailer, they just stopped responding. Now, here's the onus on me: I only did base protection. I trusted their reputation and after seven cross-country moves, felt confident we'd be okay. Shame on me, and that'll never be a mistake I make again. I don't expect anything to come of this for me. And that's fine. But hopefully at least one other person will be saved the frustration and expense.

Our family stored at Peoples Storage in Everett for close to 10 years. We love the facility for…read moreit's ease of access, low prices and the management. The staff has always been friendly and always helpful. The the unit was secure, low priced and the facility clean. All the years we stored there, and we had two units, there were never any issues. They even offered us cold bottled water when we were sorting our stuff on a hot summer day. We loved that the staff were responsive and security minded. It makes a big difference compared to a few places we tried before. We will tell our friends and when we need storage again, we will return. Thank you for a pleasant experience.

do not go here!! the management is extremely shady as well as very nosy…read more they will walk by your unit a minimum of twice while your moving your belongings, as well as try to get extra money out of you, KEEP YOUR RECEIPTS! they may conveniently not show payments made till proven, then its still a hastle.. BE WARNED!!

Ben from Factoria Security Self Storage was so kind to send me to Jodi at Kirkland Way Storage…read more They are both such generous, thoughtful and respectful professionals who don't waste your time or drag you around the emotional map with sales games or pitches. Thank you for being fast and effective, hassle-free and with integrity. This new storage facility is the best I've seen yet. Coming from Urban Storage, also new, I love how this has the extra touch of individual unit alarms and high surveillance. The office is neat, clean and pleasant: no strange odors or dirty floors. The actual storage facilities are well-maintained and the loading dock is accessible to any location your unit is. Fast, professional and hassle-free: registration is easy, straightforward and this is a fabulous experience so far.

Nothing but excellence…read more Down to earth staff, responsive, helpful, and great facilities. Couldn't be happier with the services provided.

These guys were great. The only reasonably got a 4 out of 5 stars is that they arrived an hour…read morelater than expected. Despite multiple hiccups and hurdles, the move was completed efficiently and professionally. I'd recommend these guys anytime

Loaded Movers exceeded my expectations. Their professional movers handled my furniture with the…read moreutmost care, ensuring a seamless and stress-free move. I highly recommend Loaded Movers to anyone in need of reliable and trustworthy moving assistance.

I have been a client of Totem Lake storage for over 8 years. Doug, the manager, is more than…read morecourteous. I am a Realtor and need a convenient space for staging items. He is always patient and helpful! Paperwork was painless and the overall experience was more than satisfactory. I have even heard him on the phone with very unreasonable people; he is always courteous and sympathetic. He is also urgent in his response to any question and/or challenges that come up (at least with me!) Highly recommend! I do have to agree with Meleaha about Jake. His social skills need improvement; a smile would go a long way to improve his image. I have also heard him on the phone with customers. Susan G.

don't rent from these people. they are racist and tell their employees to not rent to "homeless…read morelooking" people. they hired me to replace a "black stinky" employee and I worked for a week for them but was offered another job that was in my trade (I was laid off for a year), so I accepted it. I called to notify them immediately because they were planning on firing the "stinky" guy and I didn't want them to with out an employee and actually was going to offer to stay 2 weeks. they just said ok good luck and never paid me. these are the people that has driven this country into the depths of hell! they are money hungry racists! don't rent from them or they will up charge you and take your belongings any chance they can!

Have been a customer, on and off, since first moving to WA, 20+ years ago. The facility is very…read moreclean, up to date, convenient and prices are competitive and reasonable. Kevin and his staff are so friendly and take pride in their business. Multiple choices in sizes and climates available to meet your needs. They sell moving supplies too!! Need extra storage?? Call Northcreek first!! You won't regret it