Huge pros and cons. Games here are pricey. We're talking about 80 tokens for 20 bucks, where each game is about 8 to 13 tokens, where all the popular ones are on the higher end. They offer a time-play card for cheap, about 10 dollars for 60 minutes, but you can only play about 18 games, and usually the less popular ones. So yes, pricey, but they offer food for cheaper than most places, even than the mall itself. You can get your kid ice cream here for 1 dollar, yes, 1 freaking dollar! That's what sold me. Food is also cheap; we got a large pepperoni pizza, fries, and an unlimited refill drink for 10 bucks. They got alcoholic drinks at a decent price too. And they currently have a collab with anime shows so you can get special drinks and cups, like from the One Piece collectors edition that keeps selling out quick. You can also get specialty food. They also offer bowling and pool so you can spend a whole day here. My son and I spent 2 hours here, and we had a blast. Expensive, yes, but fun nonetheless. read more

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Lackluster service, disappointing experience, and definitely not what we expected. Good job, guys... you've officially lost a customer. I like it better in the good old days when people actually cared! read more

It was our first visit with friends who have been visiting the various locations in southern California. We have been going to Dave and Busters for years. As we entered, it was so big and bright and I was loving all the claw machines and I was excited to try to ticket games. I took my time and finally caught up with my husband and friends who were already in line and getting a players card. I couldn't decide on a design given the choices so we went with one that was familiar for $7 and we bought the $150 package. I was so excited to get the Milk Mochi pen as a gift because they were SO cute! We were in our way and started playing a few claw machines, it was the best date night we have had in years! He won me a prize and it was the best day ever! I then saw a limited promo sign which showed a teal Milk Mochi card and adorable tote! I IMMEDIATELY got in line again to exchange my card that we had gotten maybe 30 minutes prior. The sales associate was so nice and sweet and went to go ask a manager who just told her "no" which she has relaid and apologized stating it was "unfortunate" and I could purchase a new card. I don't blame her as she did try and talked to the manager but couldn't do much else :( It was poor costumer service because I wasn't given all the options and was being punished and faulted for the previous sales person failing to show us all the options and upsell us a tote bags. In addition to losing the sales on the tote, we have decided not to plan a birthday party with Round1 and I will continue going to Dave and Busters and refuse to step foot into a Round1. Thank you for ruining my date night. read more

Come to find out that this establishment originated in Japan and I am so glad that there is one available for us to enjoy here in the states. Any form of entertainment, arcades, rhythm games, dancing games, shooting games, virtual reality, Photo Booth even arcades that give you emblems and cards that you can keep and upgrade your deck with and come back and play again. I mean the list just keeps going on. There are lights and sounds everywhere along with music being played for a nice sensory thrill for anyone who enjoys it. If you come during less busy times, it will be a little quieter and you can feel like you carved out a little place of happiness for yourself. They have all kinds of drinks and refreshments from finger foods and pizza to beer, Japanese sodas, even ice cream and desserts all kinds of different flavored drinks. Many rotating promotional collaborations from different anime and manga franchises, video games and so on and so forth. A special shout out goes to the following people for helping make my visit extra special. They were kind and patient, answered all of my questions, allowed me to overcome the learning curve and thoroughly enjoy myself. I really needed it too. I haven't been in a place like this in a long time and I put a big smile on my face. Amusement Lou-Lou Bowling Supervisor Ellie Bartender Josue Manager Luis I can only hope that for names will be recognized for their kindness, patience, customer service, and exemplary attitude. read more

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I am extremely disappointed with how mall security handled an incident involving my family and my 4-year-old daughter. While we were at Round1, a man was sitting at the Mario Kart game and staring at my 4-year-old daughter in a way that made us uncomfortable. Her father said something about it, and we walked away and let it go. About 20 minutes later, we returned to the area and the same man was still there. He ended up complaining to mall security, and the police were called. Instead of taking our concerns seriously and listening to both sides, mall security treated my family like we were the problem. My daughter is FOUR YEARS OLD. She cannot fully explain or defend herself in a situation like this. Round1's security staff actually listened to us and defended us, but mall security still made us leave. The security guard Humberto was involved in handling the situation. When I asked for the names or identification of the security personnel involved because I wanted to file a complaint, I was told that the information was "private." I eventually left because I was afraid the situation would escalate and I could be arrested. As a mother, this entire experience was upsetting. I should be able to raise a concern about behavior toward my 4-year-old daughter without my family being treated like the problem. I am requesting that management review this incident, including the available surveillance footage, the actions of Humberto and the other security personnel involved, and how my request for identifying information was handled. Parents deserve to feel that concerns involving their young children will at least be taken seriously and handled fairly. These officers refused to give me any information read more

Round1 Bowling & Arcade - Burbank - Bowling Near Me - Burbank, California

I was in the Burbank area for the Jackalope Art Fair and since we got decent parking, we decided to go into the mall to check it out. My fiancé and I used to have Dave & Busters passes, so we knew we would enjoy Round 1. Upon entering, we went to activate a game card and Javier helped us out. He was friendly, and efficient. I was walking towards the back with the Japanese toy machines when I saw there was a Disney Photo Booth. I LOVE photo booths and make my fiancé take a photo with me every time we see one, but I'm also a huge fan of Stitch, so this was perfect. I have never seen a Disney Photo Booth before and was super impressed. Then we made our way to the claw machines, and here's where I wasted all our money. There was this panda nigiri that we really wanted and I was convinced if I just hooked the claw around the tag's loop we could get it. We spent all our money on this until about our last 3 swipes when Javier magically appeared and taught us how to do it. Just one try after Javier's instructions, my partner got it! We then went to reload the card since we wasted all our money on that one panda, and played more claw games, but this time the mini ones. I had so much fun- I got the duck ramen on my first try! Then we went back to the infamous panda nigiri machine to show that machine who's boss and BOOM I got a second one on my first try (thank you Javier for the tips!). It was so much fun and all the employees I interacted with were so friendly and sweet. I really enjoyed how the employees wanted to help us win. So much fun for a little date activity! read more

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I went on a tour of the LA Round1s (minus the original, since I had no time) and this was my favorite one. It's humongous, has reasonable structured parking right next to it with tons of spaces, and the win rate was very generous. It's attached to an inside mall that I didn't put a foot in, but I imagine it's a nicer mall based on the surroundings I passed. They seem to have a very large space inside, and a healthy volume of people roaming through all the aisles and arcade games. The people at the counters were also numerous and attentive. Yeah some machines were very weak and some had cheese wheels, but I think a majority were reasonably fair. I'm from NorCal and Burbank is by far my favorite Round1 at the moment. I liked this location so much that I had to visit it twice during my trip. I'm not too sure what to do with all the jumbo prizes I won! I will say though, this location has the laziest workers I've ever seen. We asked people to help us several times, and the usual response was "I'll get someone else" or being told to wait for nothing. You have to be extremely proactive and annoying about requesting for help. They're one of the first receivers of the gashapon and they're cute little keychain trinkets or figures, but ultimately I wasn't really interested in any of the random anime IPs. read more

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BEST DATE EVER!!! I just got back from the best date ever! We love exploring arcades and have never been to a Round 1 before. As soon as you walk in, it's lots of noise and lights, so if you are sensitive to that, I recommend glasses and/or headphones. There are lots of claw machines with plushies and figures. From mini claw machines to big ones. I won a Spa Mocha after about 10 tries and he's soooo cute! I love Milk & Mocha!!! We tried getting the Milk plushie to match but we couldn't get her. Maybe next time! We were pleasantly surprised by the amount of fun interactive games - our favorite was the Taiko no Tatsujin drum game! You work up a sweat! Also really enjoyed the motorbike racing game. And there were lots of people playing the Circle games behind us and the DDR. The place looked pretty clean to us and we will most likely be back. Thank you! read more

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Place is very very fun!! There's a free parking no garage. Pretty busy on a Saturday afternoon - night. Not many tables to sit at to eat when it's busy for food. Mozz sticks and tater tot's are amazing! Gyoza is decent too. Chicken tenders and pizza are not the best.... Inside is so fun! Boeing and games and photo booths too. Keep your game card to refill with credits to play! read more

Round1 Bowling & Arcade - Burbank - Outside - Bowling Near Me - Burbank, California

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I ordered food that was advertised but no longer on the menu. Seemed strange. The games seemed rigged I paid 150 dollars and was coming up with nothing. We informed an employee who had a mullet and a punk ass dude bro attitude. He told us that the games are all rigged and that if we'd like to speak with a manager that they wouldn't help us with anything either. We will definitely not be coming back here. The only saving grace was the manager on duty. She was understanding and accommodating. We would have liked a refund but we were informed that her hands were tied. We were given extra plays which sort of made up for things. It was the best she could do. We appreciated her efforts read more

We all know the crane machines are rigged but we love the thrill of winning. It's a gamble, but we do it for the kids, right? Right? This last visit was rough for my niece, nephews and daughters. Each kid had a card loaded for $30 each and they usually end up with some kind of prize - not this time. The crane machines kept picking up the plushes, but every single time dropped them. Overall, the plushes and toys in the machines are good prizes and it's fun to play to try to win. Wish they would set the machines to pay out a little more. I know nothing is guaranteed, but to see the sad look on ALL the kids faces was very disappointing. Here's hoping to a better outcome next time! read more

Round1 Bowling & Arcade - Burbank - Entrance from parking structure - Bowling Near Me - Burbank, California

Such a big selection of arcade games for all ages. They service food and drinks. They have big screens to watch a game and they even have a bowling alley. It's a lot of fun to go as a group or alone. read more

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Bryan, Ethan, and Bryan made sure our first time here was the best. Im coming back as soon as possible now!!!!!!!! read more

Round1 Bowling & Arcade - Burbank - My friends having fun here - Bowling Near Me - Burbank, California

Came on my birthday just for the arcade because it's huge!! They have a lot of games yayyy. Then my birthday went downhill when I was very irritated when I came to find out half of the games does not work. The basketball connect 4 didn't work and we all know that's a high attraction. Drop the ball game wax down we all know that's a main attraction. 1 other VR game was down and we all know we come for the VR. I swiped twice for King Kong VR. It took 60+ credits just for me to sit down and put on the headset and nothing to happend. Really should atleast put " game down" but the manager refunded me the credits but gosh this place is so big and beautiful it's starting to become a hassle just to have fun. Won't be coming back . Really should get the games together. I'm just saying half of the people are coming for the games. Not bowling. read more

Often come here to do work and watch some games. Ordered the tots and chicken tenders and found a hair in my food. It's a little too curly for my liking too. read more

Round1 Bowling & Arcade - Burbank - Hair in my food. - Bowling Near Me - Burbank, California

4 years ago I came to Round1 and I wasn't impressed. But what changed 4 years later that completely flipped that script? The Burbank location expanded and moved their rhythm games to a different section rather than keeping it as one of the first things you see as you walk in. Maybe its the feng shui. I feel that its flows a lot better now. I see the certain types of prizes that you can win and they are not the low budget/aliexpress/temu/rejects you see around. I will admit the anime collaborations was grabbed my attention during 2025 xmas. I did get involved and allowed my nieces and I to hang out more. We've even gone to different locations because of it. Now we're all hooked. (even their mother is hooked) Parking: mall parking structure VERDICT: Rinse and repeat read more

This morning I called at 11:50am to ask about the JJK collaboration and one of your associates picked up & he told me no and that they absolutely had nothing in stock. I asked if he had any idea about the shipment, in which he also said no :( I'm super disappointed because then I saw a post on social media from later TODAY saying that this location had stuff in stock. I called again at 7:30pm and a different associate said they did in fact have phase 2 in stock Genuinely just so confused and overall feeling kind of upset about this morning's customer service but it's fine I guess the second guy I spoke to on the phone just now was SO NICE tho read more

It's been 3 months since my last visit. It definitely feels harder to win this time... I usually spent $110 (800 credit) per visit, and with most machines being 14 credits per play, it about $2/play. Usually I walks out with a handful of plushies, but I could barely win anything this time (only 2 figurines and 1 plush!). All the machines feels comparitively rigged. Also, the prizes for this visit wasn't as attractive as the ones in my previous visits. The staffs are friendly but they are hard to find when you need assistance. It doesn't feel as satisfying or fun as before. I hope it improves in future visits. read more

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Annoying that they don't let you book a karaoke room. I want to bring a party of 10 but I'm worried we would not get a room. Update: I got there at about 6pm on a Friday and booked a room for two hours. By the time I was done there was a two hour waitlist. This does not seem like the best system. read more

I came here with some friends. First time to a Round One and was interested to see how it was. They have bowling, pool tables, lots of arcade games, including really giant ones and VR ones, and have a ton of crane games and some sort of card collecting game (for tickets) that my friend explained to me in detail but I didn't fully understand. I was definitely the oldest one in my party here, though I saw an elderly couple walk through the place too. Mostly young folks and families. They have food available, though limited and of the sort you might expect at an arcade/bowling alley. Pizza, fries, drinks, etc. I think I did see they have ramen now and some other Japanese themed items, which makes sense. The women's restroom I used wasn't very clean, and the tables near the dining area weren't kept cleared/wiped down. I got the impression there was far too few staff to keep the place looking and feeling really nice. I enjoyed watching people play the crane games. They look super easy but the crane arms are super lose and don't want to hold anything. That said, while hanging out for 4 hours I literally witnessed 2 people win the large stuffed prizes (one symbolic pillow and one turtle). But also saw one lady carrying one of the humungous stuffed animals, and many people carrying the little keychain type toys. Noisy, chaotic, not the cleanest. Easy parking. We were there on a Saturday around 3pm and we were able to get 2-3 tables for our crowd. I wouldn't mind coming back, but for an old timer like me there wasn't much that appealed and I wanted to see more staff attending to cleanliness. "Ok" experience for me. Happy to see my friends happy though. :) read more

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I'm a dad who reviews restaurants solely based on the baby changing stations available to dads. I'm not sure how it's possible, but Round 1 has one of the best baby changing setups I've seen, short of Carter's. The flip down changing table is by the sinks, with its own partition for privacy. No changing your baby in the accessible stall next to some dude taking a dump. Clean, private, and great to use. I will note that the changing table is currently out of order, but i have used it several times before and it's a very baby and dad-friendly setup. read more

Ah man seems like every Round1 has really gone downhill. Prices are getting really ridiculous, I get there is inflation but at this level it starts to become diabolical. Once my favorite spot to come to seems just like a total money grab now. Crane games range from $2 minimum all the way to almost $4 a play with a huge payout. The cranes with the big candy looking pick up price is absolutely rigged and have 10-20 play payouts. No real skill required, just a payout when the claw strength increases. Most games cost $2 a play and now the minimum you can add to your card is $20 which only gives like 82 credits, games cost 8 credits a play! I still come here since my friends enjoy coming but it's sad to see how far they've gone to maximize profits. Once an awesome hangout spot, now just a spot I always leave with tons of regret of why I even came. read more

Staff is great. The Manager, Jacob, has atrocious behavior and needs to conduct himself better when handling guests. read more

Round1 has been open at the Burbank Town Center for like 5 years or so now. We've always wanted to check it out, but we didn't feel like dealing with kids every which way. Had the day off so naturally we ventured out to downtown Burbank and decided to finally give Round1 a shot. They have karaoke, bowling, billiards, food and games. We just wanted the arcade, so we approached the counter and bought some game cards. Apparently their prices vary on time and weekends. We bought game cards that have unlimited plays for 1 hour - each card costs $8 plus $2 activation. The unlimited plays are only on certain arcades, so maybe do a walk through first to check out which ones are marked green to see if they're worth it for you. They're mostly shooters, fighting games, racing games, air hockey, and some other ones. I was a little hesitant on getting the hour unlimited play since it seemed like the selection wasn't going to be big, but honestly it's a pretty good deal! You don't have to worry if you have enough credits, just swipe and play! $10 is a steal! The games we played are pretty much the ones we go for anyways, so I feel like we got a lot of bang for our buck. If you don't get the unlimited play, it can get quite expensive to load up cards for enough credits to play everything you want. We can't wait to come back! It's a great way to kill some time and relive (or make your own) arcade memories. The biggest drawback in our experience was just figuring out how to use our unlimited cards and finding which games we could play - after that it's smooth sailing. Round1 is pretty massive so you're bound to find something you'll want to play. They're open every day (including all major holidays) from 10AM-2AM, but minors need to be accompanied by guardians/parents after 10PM. If you want to go when there's less kids, try weekday afternoons or late nights. Also bring hand sanitizer because it gets warm and sticky inside! read more

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I frequent this Round 1 since it's the only one in the LA area nearby. There's a very large parking structure next to the external entrance and so I recommend parking there as Round 1 is open way past the mall closing (1:30am) They have a good variety of claw machines and I usually am able to win some or many plushies depending on my luck! The place is decently maintained and on par with other Round 1's. I only took off a star because the most recent time I came on a Sunday in December, they seemed to be understaffed. We could NOT find people to help with the broken claw machines or to retrieve prizes. One poor worker had a line of people waiting for his help on the floor! This isnt the usual experience so maybe it was that one day. I will continue to frequent this location and still recommend it for a good time! read more

Stopped by for some fun on a Sunday !! Hadn't been here in a while and it looks like they're expanding and adding a bunch of new games machines etc. shoutout to JAVIER at the counter where you reload your game cards! He was patient very thorough and showed me all my options. I've always been treated well but JAVIER went above and beyond! He went as far to explain all the new "collector" special cards ( which we picked some up ) anyway great vibes. No bad attitudes just pure fun ! He did set the tone for a great family day!!! read more

Round1 Bowling & Arcade - Burbank - This is Javier busy and doing it with a smile - Bowling Near Me - Burbank, California

My kid like to play around here . Staff very friendly and help my baby . Good entertainment for kid . read more

Round1 Bowling & Arcade - Burbank - Desert ice cream only 99cent - Bowling Near Me - Burbank, California

Had my birthday party here for 16 people, not only was it really easy to get a reservation for 4 bowling lanes and a party room and I had a great time. Pizza came included with the party and it was better than normal arcade/bowling quality. The staff were super attentive and helpful. Bowling lanes were good, besides some small mechanical issues, my party and I had a great time. The drinks were well priced, games varied, and overall, everyone in the party was saying they'd come back just to hang out, watch a game, or take a date here. read more

I recently booked my son's bowling birthday party at Round 1 and everything went really well. From the booking itself, to the planning and preparation and then the actual party. Lewis, the Manager, was very attentive and was happy to answer all of my questions. Even when I kept calling back with additional questions about the party. On the day of the event, Cody was my party coordinator and he was so thorough from the beginning to the end. He made sure to continuously check on my guests to make sure that no one was in need of anything and was very prompt with refreshing the food and beverages. The party couldn't have turned out any better and I would definitely recommend Round 1 for special occasions. read more

Location is very clean & has a lot of professional staff. This location also had very fast service, it's kept up very clean and tidy.

Needed a fun place for my husband's birthday, a cool activity indoors under the circumstances. So I found out about Round 1 Bowling inside the Burbank mall. Apparently it's been there for a while? How come I didn't know about it? Well, bowling it was. Easy parking. The Arcade is below near the food court. We went to book an hour of bowling, they didn't have any lanes available even if when we looked, just 2-3 were occupied. We put our name down for them to text us and they said it'd take 30 minutes. We figured we might play skee ball in meantime. We asked where the machine was, walked there, couldn't find it. Asked another staff member who told us they expand so they moved it to the new space next door which isn't opened yet. Pretty bad! The place is noisy so we left to go to some stores in the mall and kill time. No texts after 35 minutes so we went back. The lane was ready. Well, why not text us? Once we started bowling it was fun, we didn't get food or beers, buy maybe some other time. It was a nice staff member (the best) who helped us set up the electronic device. We were rusty at the beginning, but it came back and had an hour of fun. At some point the machine stopped working, so we had to deal with that and get a few extra minutes. They have bowling shoes ($5,75), the balls have various sizes. Great fun! I wish customer service was better! Lots of people complain about it and they are right! Employees don't engage with you, greet you, ask you to come to the counter, they avoid looking at you and hang out with each other. They do show up to hassle you when you are done. The kids here need some serious training! Great fun in Burbank Mall despite the hiccups! read more

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I love Round1 and was happy when I saw that there was a location near where we decided to have dinner. My friend and I both agreed to swing by after dinner and play a few (a lot of) rounds of random games - claw machines for me and ticketing machines for her. This location was decent - prices are similar to ones we've gone to before. There was a decent amount of machines and most seemed to be working. There was a good variety of claw machine prizes and I was very interested in a few of them. Usually, I'm able to get at least 1, if not more, prize each time I've been to Round1. I'm not sure if I was just unlucky this time, or the machines were trickier - but it seemed harder than usual to get a prize. Better luck next time, I guess. Overall atmosphere is the usual for a Round1 - loud music and lots of people. I also noticed that this location seemed to have more kids than at other locations - maybe because it was summer and earlier in the evening (around 9:30)? Not sure. We also got some ice cream and this is where the 1 star was taken off. Not sure why, but there was only 1 machine that was working to make orders on - unfortunately, people didn't know and there was much confusion about getting in line to order from the machine. There didn't seem to be a solid reason why the several workers behind the counter couldn't take our orders and overall, it took over 15 minutes to get two ice cream cones. read more

Back in the day there was more of a fairness when it came to winning prizes. I noticed over the years has gotten worse and worse. Almost impossible for folks to get a chance to win something. I came here tonight after maybe about a year or two and I noticed that most of the claw machines are completely rigged to the point where they're nearly impossible to win. Even though I know this is more rigged than skill based, even if you do know a little bit of skill to try to win these. It's still almost impossible. They added little bars that stopped the claw machines from moving too far out, so you can't strategically move it too far to the left and it makes it really impossible to win these plushes. $55 down to drain. I couldn't even get one thing and I'm usually pretty good at claw machines, especially at this place at some point I don't know. I don't think I'd ever come here again read more

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I was pretty disappointed with my experience at Round1. The place has a lot of potential with the arcade games, bowling, and entertainment options, but the overall visit felt poorly managed. Several games were either out of service or not working properly, and it was frustrating having to keep moving around just to find machines that actually worked. The place also felt a bit messy and overcrowded, with not much attention given to cleanliness or upkeep. Staff seemed busy or unavailable when help was needed, which made the experience feel even more annoying. For the price, I expected a smoother and more enjoyable visit, but it honestly felt more chaotic and dirty than fun.. read more

Staff is cool! They are just doing the job . HOWEVER !! Make money ,, if you have clientele make the money .. lanes were open and you say you have reservations but it's a Wednesday and yall are slow ! So the question is make money or none ?? Yall don't want money and I see why you have no one :(( that's unfortunate ! You'll get views because of this post however ,,, if you served us. Oh how much better this would be !! This why I go to pinz !! read more

Round1 Bowling & Arcade - Burbank - The CREW - Bowling Near Me - Burbank, California

This is one of the places where my kiddo likes to go... It has a very heavy Asian influence. She's very into Japanese culture and anime and stuff and of course, all the regular games, but an emphasis on Asian culture. It was a lot of fun. I just can't stay for a very long time because it's not cheap. But how much does it cost to go out and have a good time with your kids? It's gonna be expensive no matter what you do or where you go. Didn't have any of the food. It was very clean. Service was OK. I mean I wasn't blown away, but I didn't hate it. My kid liked it a lot so four stars. read more

Round1 Bowling & Arcade - Burbank - Bowling Near Me - Burbank, California

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I've been coming to ROUND1 for years, and I usually avoid the food because the one time I tried it before, it was just mediocre. On my most recent visit, though, it was by far the worst food I've had there. Not only is it overpriced, but the quality was honestly some of the worst I've experienced in a long time. I also ordered a draft beer, and it was completely flat and undrinkable. That's especially disappointing considering how much they charge for both the food and drinks. At those prices, the quality should at least be decent. I do want to give credit where it's due: the staff has always been friendly and helpful, and I don't blame them for the food or drink quality. The atmosphere is still fun and one of the main reasons I keep coming back. I really hope management improves the kitchen and bar quality because it's bringing down what is otherwise a great place to hang out. read more

We have visited this location several times and the experience has always been great. Its a great place to have fun for a either a cute date or a place for a kid, teen or adult. We usually only go here to play on the claw machines, we loove a good challenge, but sometime we feel these are rigged cause the stuffed plushies are so heavy! LOL We still play though! You need a playcard to play and you can get one on the machines they have toward the entrance. they do charge you $2 for a new card and you can load up with the options given. Overall a fun place and you will reload plenty of times as it's addicting. read more

Round1 Bowling & Arcade - Burbank - Bowling Near Me - Burbank, California

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Came back monday at 2pm check out was really smooth as there was no line today. Thank you for the help :)

Lining up here has now become my #1 worst experience of 2026. Compared to the experiences of my friends, this is the worst Round1 of SoCal and perhaps one of the worst in the entire nation considering people waited 16 hours (until closing) and were still not able to get their items. They have no clue how to properly handle promotions or the empathy to accommodate customers staying in line under the blistering heat. I have no idea why they couldn't just have passed out tickets. Even performing a simple status check for their patrons was beyond their capability let alone using some sort of organized waitlist. Instead, they just breadcrumbed information and wasted everyone's time. read more