The owner of this business is a shame to all small-business owners alike... As one myself, I would never even dream of running a business with such a lack of integrity, honesty, and respect...
I previously wrote a review, under Nataly (look under filtered reviews), this is my other email.... I received a letter from Julie Roper (the owner) today, in regards to what she calls a "resolution" to the previously mentioned statement.
After writing the review on here, and facebook, the studio FINALLY corresponded with me stating, "they saw my concerns"... after speaking to Rochelle (office manager who is actually really sweet), and requested that both my recital and costume fee be refunded (at this point my daughter wasn't fitted for the costume, and it was feb and the recital isn't until tomorrow, so of course, we didn't participate in the recital), as well as my studio fee and partial of my monthly fee (due to class starting 30 minutes late each week, and even some months classes being cancelled)...Rochelle stated she would correspond with Julie and either Julie or her would reach back ... at this time I informed her that I wrote this review and if my needs could be met, I would CONSIDER deleting it... however, I was informed that only my costume fee and dance recital fee were going to be refunded (damn right, neither of those services were used)... but they would not refund me for the rest what I requested....
So I did CONSIDER deleting the post, but decided I wouldn't ... because as a mom we appreciate real and honest reviews when it comes to a service we are considering for our child...
Anyway, Julie wrote me a letter, in which I uploaded under the business photos, for you all to read... in the letter she states that I came to her with my complaints (she never ever ever even called me or tried to talk to me... what a joke)... then she goes on to tell me what I "stated"... how would she know what I stated if she never spoke to me? either way, she goes on to tell me how she "satisfactorily resolved my complaints" ... and ends the letter with saying her and her office manager were "shocked" to see my yelp review and ends it with " we expect you to fulfill yours (agreement) and remove the post by Friday, May 5th, 2013." I don't know if I should be mad, or continue to laugh at her.. She NEVER would respond previously when concerns were mentioned but somehow can WRITE A LETTER, STAMP IT, AND PUT IT IN THE MAIL.... only when it comes to her money making!
Again, she never called me back, never tried to approach me, nothing... so her writing me this letter about an "agreement" is absurd and actually pretty hysterical.. I don't know if she was trying to be threatening, or if she's just a plain idiot... Either way, this letter is pathetic... and again I wanted to inform you mothers of this money hungry and unprofessional business.... best part is.... after trying to get another mother, who was loyal to her company even after the issues (her daughter really loved dancing with her friends), to pay a MAY tuition bill (classes ended a week ago) to which this mother refused because no services were being provided... Julie sent her a letter suggesting that she find another dance studio.... so that's how she treats people.. she tries to squeeze pennies out of you and when you question it, or express your concerns, she leaves you in the dust... Real Classy, Julie.
I left Julie a nice :) voicemail about receiving her letter and that I would correspond via phone or in person if she would like to discuss my Yelp review...and I suggested if she didn't want to, to leave me alone... I think it's best that she chooses the second option...
So Julie, when your business doesn't last.. you can look back on these reviews and realized how horrible you treated mothers of toddlers and just people in general, and possibly realize that you weren't cut out for this... I don't even understand how you can rest your head at night... I really don't! and from what I hear, ONLY ONE mom out of our toddler class will be returning...
So MOMS AND DADS, let this be your warning, Julie only wants your money, she doesn't care what kind of dance education your child gets... take your child somewhere else and use your money where it's appreciated...My daughter is currently taking different classes, and we are treated so well and are so respected!
Thanks for everything Julie....not. read more