I've been here 3.5 yrs and love living in Downtown Silver Spring. The Central was a good choice for…read moreme. As far as noise goes, I face Fenton, but the traffic noise doesn't bother me at all. I hear what sounds like a TV from somewhere sometimes but if I am trying to read or otherwise relax, I just play white noise on my speaker & I'm good. Maintenance is extremely prompt & I love having an in unit washer & dryer. I don't participate in all of the activities, but I do enjoy the book club. We need management to help us promote it more as a lot of our members moved away. Overall, I am happy about my choice.

Danielle, the concierge who works the evening and sometimes the overnight shift, is brave and…read moreensures that the building is safe. She goes above and beyond. Last week, I was at the desk when an Uber Eats delivery came in close to 9:30 pm. The delivery person was upset that Danielle would not allow her to take the food upstairs. It is Central's policy that delivery agents are not allowed to go upstairs after 8:00 pm. Though Danielle called the resident and offered to take the food to the apartment herself, the delivery person still demanded to take it upstairs. The delivery person called Danielle names, belittled her role, raised her voice, recorded us, and refused to leave the premises. Through it all, Danielle remained calm, kept her voice at the same low conversational tone, and repeated the solutions she initially offered regarding the food delivery. I was impressed with Danielle's response to the aggression. This went on for about 30 minutes until the delivery person decided to leave. Before and after the delivery person, Danielle was also trying to keep the front doors closed. One of the doors did not close once opened. To prevent non-residents from entering, she tried to get residents to use the other door. Despite putting up signs, the residents kept leaving the door open. She got up to close it several times in between responding to residents seeking assistance all over the building. She eventually resolved the door situation by putting a flower pot to block the malfunctioning door. She maintained vigilance via the cameras and greeted everyone who entered the building, allowing her eyes to rest on each face. It was a noisy and chaotic night. I was both stressed and concerned for her safety. She is also brave! I have witnessed her in the past go into the garage after 11:00 pm to evacuate a man who snuck behind the second gate to sit there. I walked with her before going home because I was concerned that he would get aggressive. He did not. I told her that she is brave to have planned to walk out there alone with no one else around. I also praised her for her endurance throughout the chaos.

When we moved in the building wasn't finished. The pool leaked into several apartments and…read moredestroyed them. There was mold and water damage. A family had to move out and the neighbors next door had to move as well. We then had to endure construction for well over 6 months right above and outside our window. Then we have always had issues with the management. There have been like 4 property managers since 2017. The new one is clueless & doesn't know how to handle the building. Over the past 7 months, my emails to management have been mostly ignored. They were in the middle of an owner change. The property manager quit and they fired someone I loved who worked as a concierge. Then the temporary replacements were horrible to deal with and they harassed me several times for being in my car out front of the building. I was told to move several times and to go to my parking spot. There is no WiFi in the garage. They also came to my apartment to harass me for noise and then called the Crisis Center. They then threatened me with legal action for crying and having issues after my husband walked out on me. I have been having a really hard time and my neighbor has been harassing me since my husband left continually calling paramedics, police, crisis center, building security, etc for any little noise in my apartment. She also accused me of throwing things at the wall. Because of this, my lease is not being renewed I guess and I have to move. The management won't talk to me about it or about how I've been treated by my neighbor who verbally assaulted me and tried to come after me in the garage when I wasn't driving fast enough. The view is great. The pool is great. But these apartments are not worth the amount they cost per month. I have a small 1 bd/bath. It's fine for an MPDU, but it's pretty small to be paying over $2k. So it's disappointing that after being here since 2017, I am being kicked out. I'm also disabled which makes this a nightmare for me. They have had no sympathy whatsoever and got involved in confidential matters that never should have happened. I have so much on video and have evidence against this place, but the county could care less. I'm glad I'm leaving but will miss living here tbh. I met some really nice people and I will miss the pool, but that neighbor won't stop calling people on me continually and nothing has been done to resolve the matter. There is more, but that's the summary of how badly we've (now I) been treated here.

Decided to do an update to this review to explain more of my interaction with the actual leasing…read morestaff and management especially after the business owner's response makes it seem like they were willing to "assist me in any way". They were not. At all. I've had a few people message me privately about this review because they were interested in The Pearl as well. After the denial and me explaining the situation (the DISMISSED court case with a balance of 0 that was NOT on my part of my credit file but a court case dig up by Rentgrow belonged to a parent from 2012 while I was a student away at college) I was told blatantly that that did not matter and that The Pearl would not "accept me with this on my record" and that it was "up to me to dispute it" even after showing them a copy of my parents lease in Ohio, proof that I was a student in Maryland with my own lease, a spotless credit and rental history. They did not budge and would not even speed the process along with rentgrow or verify that rent grown passed documentation along to their vendor. The business owner's response is misleading. Especially since after the dispute was finished and ended in my favor they wanted me to REAPPLY all over again and start the entire process over instead of just working with me to choose another apartment that was available since I had already gone through a credit check, paid a deposits, fees, etc.

Ive been a resident for a year and a half. The AA…read moredemographic has been discriminated from more than once. My lawyer and the company went back and forth about the law which ended in them agreeing to close my account when I leave. I was informed prior to moving out that my account would be closed and that I would not be charged an additional month's rent. Since then, actions taken on my account appear to contradict what I was told and do not align with the Montgomery County Apartment Lease Addendum. I have made multiple attempts to resolve this directly but have not received a response. At this point, I am exploring my legal options regarding potential issues involving improper charges and tenant rights. If any current or former residents of Atwell have experienced similar concerns, including possible unfair or discriminatory treatment, you are welcome to reach out to me. I believe it's important that these matters are addressed appropriately.

I have family living here! They love it and I love visiting them! Most beautiful place I have seen.read more

This place has mice, roaches, and things break all the time. Visitors have to pay for parking ($10…read morefor overnight) and they'll tow without warning.

The worst management and apartment period. Rodents and rats infestations . I got damaged to my…read morepersonal property and mice feces are all over foods ex: rice and other grains in the pantry. stay away! dog feces on property. you won't be able to invite friends and family over. zero star if I could.

Do NOT move here. From day 1, this place has been horrible. Really poor communication with…read moreresidents, mishandling packages, empty threats to force residents out, and more than inconvenient changes to living were among my problems. Overall, it just wasn't worth it to live here over almost everywhere in Silver Spring. But when the car thefts started happening, that confirmed for me that management didn't give a damn about their residents or their safety. They did absolutely nothing when our car got stolen from the lowest level of the parking garage--not even a response when we emailed them. I had to call for a manager at the *other* building this management company manages, Eleven55 Ripley (or, rather, text because no one is available to talk on the phone from the leasing office at either place) to get someone to address our email FOUR days after we first contacted them about the stolen car. Since then, other cars have been stolen, broken into, or had other damage to them. In the cases of a few people I've spoken to, they haven't heard anything from management in their cases either. The parking garage never felt safe to begin with and there's never been security here. But with this going on for weeks now and still no response from management while still having to pay for parking in the garage, this could spill up to the safety of residents in their units or more totals in damages that we would be responsible for. It's been one of the most stressful experiences I've ever had to deal with (and am still having to deal with, and I wouldn't recommend anyone live here or at any other building UDR manages.

Horrible management, DeAndre is useless! The G1 garage is full of dog piss, trash, dirt/leaves. The…read moregrills are guaranteed not to work. The roof top sun deck is terrible, trash everywhere, broken glass. I could go on and on, I would not recommend living in this building.

Do NOT under any circumstances move here. The good reviews are years ago. The garage has been…read morebroken for almost a year. A car and a bike were stolen. An active shooter ran into the garage and was caught by the police. These people in the leasing office have no care or concern about the residents. No residents drive into the garage and park where ever and they don't have a towing company. Mice are in the first floor apartments. Can't wait to get out of here.

This place was nice 5+ years ago. The current landlord/manager does not respond to emails and does…read morenot communicate in a straightforward, honest way. Currently the gym equipment is old, outdated, and in some cases rusty. The carpet in my unit is awful and they won't replace it. They didn't even come look at it when I asked that it be replaced. My locked bike got stolen from the "secure" bike area. The first floor smells terrible. There are not enough parking spaces for all residents, and I was lied to when I first moved in about how long I would be on the waitlist to get a space. Everything in the apartment is cheap and has not been updated. Handles fall off the wall, off the bathroom doors, off the bathroom sink, etc and even though maintenance will come, their fixes only last for about 2 weeks because everything is so cheap. The concierge staff are all very nice and helpful! Bob the leasing agent is also wonderful and a good person to the core. They are the best thing about this place and what I will miss. The pool area is really nice and if you can get an apartment with a balcony it is nice to sit out there. These benefits don't outweigh the greatly increasing number of downsides anymore.

This building used to be great but now it's turned GHETTO! One girl name Kelsi be having her kids…read morein the lobby all the time, I've seen them sleeping down There, eating and just hanging down there. She on the first floor and let them run up and down the hallway and on scooters sometimes. No more security guard so people just be coming in and out of the building at night. The parking sucks and cars kept getting towed. a lot of people in the building houses are a mess and the stinch lingers in the hallways. Affordable living but it's getting messy in there.

This building used to be very nice and well maintained, now it is just completely ran down! there's…read morebeen an increase in homeless people residing in the building, the rental office staff (ms lynch) is unprofessional, makes threats and tries to bully other. there's a lady who hangs out in the lobby all day, she has kids who she locks out, they run up and down the halls, never in adult care. there's no security so drifters are squatting in and on the property. There's a lot of unwanted foot traffic and issues that are growing serious concerns. there's a heavy presence of dogs on the floors, the smoke smells are crazy, cars were getting towed, the property was aware but never told tenants, they had permits for their own vehicles. you'd think the property would excel overtime, but it's just gotten worse. Being in "affordable living" is hectic and stressful here. This used to be a working class building, now it's filled with homeless people and people with no care to keep their homes clean. We are seeing rodents, trash and dog poop in the stairwells, urine from the animals on the elevators.

"I'd like to leave positive feedback for the recent maintenance work at my unit (Veridian…read moreApartment). I requested the service request. "I'd like to leave positive feedback for the recent maintenance work at my unit. The technician was professional, friendly, and very thorough in fixing the issues with my window handle and balcony door. I really appreciate the high-quality service!"" Thank you for the great support

Do not stay here. It has poor security, no enforcement of its own smoking policies, and a…read morenon-existent maintenance team. I've gone over a week with no AC in the middle of summer, I've ran into numerous homeless people past the lobbies asking for money, and there's a constant smell of weed due to a zero-enforcement policy on smoking in the building. Do. Not. Move. Here. If you notice a large amount of five star reviews, that is because there is an incentive program for doing so. You've been warned! EDIT: I also forgot another terrible fact of living here. Pet owners will DAILY leave dog pee/poop on the elevators and in the common spaces, and the building at best will clean it up once a day. You'll constantly have to navigate puddles of pee as you do your daily commute. Have fun! - a 2 year resident.

I've lived here for a year and I love it. I don't have a car, and there are plenty of places to…read morewalk to nearby. There is bike storage in the garage. Whenever I've had a maintenance issue, they are prompt in getting it fixed and do a good job in fixing it. They also clean up after, and many times I can't ever tell that they were there except that the problem is gone. I typically get a follow-up call asking if it was completed and if they cleaned up afterwards. The staff are friendly and attentive. The apartment is also a great value for what you get here. There is rooftop pool and deck with lots of nice outdoor furniture and a couple of grills. There is a room that you can reserve to have parties, and a gym. The grounds are well-kept. Someone said that it is noisy. I am on a low floor can hear a lot of stuff on the street sometimes, more than I can hear it when I'm actually on the street. I think that is the nature of sound, and not necessarily an issue with the apartment. When my window is closed, it's not much of a problem. But as for noise in the apartment, I hardly ever hear my neighbors unless they're doing something loud like hanging something on the wall. Sometimes you can hear people in the hallway if they're being loud while passing by, but I think that's to be expected. With the location, the service, and the value, I find it hard to see myself moving anywhere else anytime soon.

Major pro is its proximity to metro and grocery stores. CONS: Lack of maturity and professionalism…read moreexhibited by the front office staff and members of the management team on a number of occasions was disgraceful. The paint jobs are crappy. Residents do not receive proper notice when maintenance may need to enter their apartments. A general notice is posted and/or slipped under the doors of all the apartments instead of the specific residents being identified and notified in a timely manner. Unacceptable ! Lots of excuses when it comes to routine upkeep of the apartments and building in general Water is shut off a lot. Elevators are broken a lot. Mice have been spotted by resident.