One of the worst experiences of my life; so disappointing...seriously PSTD when re-living the…read moreincidents related to hir this business.
When I was moving my 1300 sq ft house (of 35 years) I had been much more than half way packed, very neat boxes, neatly stacked, all sides of the boxes label, totally labeled, all stacked along one side of my garage.
I got two quotes, eventually, regretfully, choosing this business. While getting quotes, Art did come to meet me at my house, he got full vision of the extent of my belongings, I was relying on his professionalism to guide me. I had a deadline that I needed to be out of my home of 35 years, moving to a new townhome 30 miles away, so I calculated "one day with the moving truck and another day to do my final cleaning" = 2 days, I expressed this to Art and he did not mention that one day with the truck may not be enough.
Wow, within an hour, after the employees of this business loaded my very neat, organized stack of all the same size boxes into their truck, what was remaining needed to be "box up". Items left to pack were along the 3 perimeter walls of my garage (you know, the surfboard, my suitcases, a grill, a bike, stuff that was not easy to box up previous to this day). Wow, these guys became so rude when I asked to please load things in boxes with organization, I was paying by the hour and was willing to pay extra to take the time to stay super organized. In my face was a young man, Robert, yelling at me "we have to hurry; don't you tell me how to pack", I was shocked. Then, they announced that all of my stuff will not fit into their truck and we have to hurry, and this is going to take more than one day.
So frustrating that I was not told that this was going to be a 2 day project.
Because of the fact of the 2 days to move, my cleaning crew scheduling got all messed up. Exhausted, I ended up cleaning my home of 35 years all by myself, from 9:00pm to 2:30am (yes, 2:30am). I had to say goodbye to my home of 35 years, home my 3 kids came home from the hospital as newborns...at 2:30am, drive to my new home too exhausted to "celebrate", so very disappointed.
Horrible experience from beginning to end!