I was in a car accident and my back was fractured. I called to cancel my car wash monthly payment…read more They told me I have to go in person to do so, after I stated that my car was totaled and I am not able to walk. I then emailed them and they have not responded. I have been a loyal customer for almost six years. I also tip the guys on many occasions. Customer service needs major improvement! Also when you get unlimited car wash...say for $20.00 the price is actually $24.00... The Extra Mile won't allow a customer to utilize restrooms after 2:30-3:00!

These guys sell burnt pods and refuse to refund based on the fact that we "damaged the product" by…read moreopening it in front of them. Don't sell bad product.

Huge location with lots of gas pumps, clean bathrooms and snacks. Loves is always a go to stop…read morebecause they have the best gas prices.

Great location with very well-kept bathrooms and cheap gas. Coffee's alright and the pudding is the…read moreonly reason I made it home on my trip. Staff were very friendly late at night, overall great place for a reset.

This places BBQ is simply incredible. My cousin took me to grab a catered order for a party she was…read morehaving and was firstly amazed at how. Ice the service was but more importantly how incredible the BBQ pork ribs, brisket and chicken were! Simply incredible! What made it even more phenomenal was the price! A few months later we got more for another get together and it was the same!!! This place hands down had the best BBQ I have ever had in California! It stacks up well against the best in East and even in NC and TX...However, if you are looking for top notch BBQ in the west and are near the Salinas area, this is the place!

Took home samples to try so I'll know what to order next time. Bbq chicken. Bbq rib. Chili verde…read more Carnitas. Bbq sauce. Chimiganga. EVERYTHING is really good. Tender meats. I'd return for the same! It fed three of us.

I would shop the Safeway store next door, and found it so convenient to fill up my gas tank at the…read moresame time. Gas prices were always reasonable. The staff were always friendly. I never had any trouble with the machines taking my payment. Always so clean too.

I had a lot of trouble with the pump because it kept cancelling my payment and it was stressing me…read moreout because it was one of my first times pumping gas, but the nice worker--unfortunately I didn't catch his name--helped me out and was so kind and understanding. Turns someone's whole day around when customer service is like that. Thank you!

Service Requested- I "asked" for the fuel to fill my tank and the pump did its thing and we left…read morewith a full tank. Quality- still haven't measured octane purity...maybe next time. (nope). But the people who study this stuff say it's as good as the rest of em. Value- best around for miles and miles. And guess what folks....this isn't very far from all of Monterey or even Carmel! Going later in the evening, there were plenty of open pumps. The location is still odd- it's across the street near the car dealerships.

No lines when we got there. Also As prices rise in the land of fruits and nuts. Costco is still…read moremy go to for gas. Oh And we got a great sunset going and returning home last night. Thanks guys.

Wow. No bathroom? What kind of messed up business practice is that? Buy a full tank of gas in a…read moreroadtrip and nowhere to pee. Total BS. Zero stars if possible. Hate even giving you one. Jerks

Five stars for the woman working today. I was having an urgent Women issue and she used good…read moregracious judgement. Thank you for reminding me we are all human and have a choice to be kind We got gas and I gave her a cash tip

The Pilot Travel Center in Salinas is often one of our stops as Dear Hubby and I traverse up and…read moredown Highway 101. It's kept clean, the gas is fairly priced compared to competitors, and the cashiers are usually friendly. They keep making improvements - subtle and otherwise - to their food / beverage area to the left as you enter the shop. It's like a mini-mart on steroids as far as the options that are available in the organized aisles. The also have just about every kind of beverage you can imagine. Their snack and quick meal choices are where they keep making changes and improvements. One highlight is that they seem to stock every kind of condiment one might want, whether it's flavored creamers for the coffee, or toppings for hot dogs. It seems like someone put a lot of thought into offering choices that people actually like and use at home, instead of cheaping out with generic and minimal offerings. The restrooms get a lot of use, but are usually well stocked with essentials and kept as clean as possible. The center is shared by passenger vehicles and big rig trucks, but it's laid out in such a way that they don't intersect and get in each other's way. This seems to be a well-run establishment.

dude with the glasses suck 11pm, just poor attitude and open a lane if you see the line long smh or…read morego fix the fountain drinks that's water down lol dang

I stopped by for the car wash because I needed something quick before heading to my next stop. The…read morecar in front of me got covered in soap, but the brushes never turned on, so I was worried the same thing would happen to me. I pulled out of the car wash, parked, and went inside to ask for a refund. Instead, I was told to drive back because someone was going to fix it. While I appreciate that they were trying to resolve the issue, it was an inconvenience. If I'm paying for the convenience of an automatic car wash, I'd rather receive a refund than have to wait around and go through the process again.

There are about 4 gas pumps that have been out of service for about half a year already, and no one…read moreseems to care. The cashiers here are extremely rude and miserable, but I would be if I worked here too. The gas pumps that do work pump gas at an inordinately slow pace. The lines are always very long here, so if you don't mind spending half your day pumping gas, make sure to stop by.