I was in a car accident and my back was fractured. I called to cancel my car wash monthly payment…read more They told me I have to go in person to do so, after I stated that my car was totaled and I am not able to walk. I then emailed them and they have not responded. I have been a loyal customer for almost six years. I also tip the guys on many occasions. Customer service needs major improvement! Also when you get unlimited car wash...say for $20.00 the price is actually $24.00... The Extra Mile won't allow a customer to utilize restrooms after 2:30-3:00!

These guys sell burnt pods and refuse to refund based on the fact that we "damaged the product" by…read moreopening it in front of them. Don't sell bad product.

If I could give this place zero stars, I would! All in all, I've had two credit cards and my debit…read morecard skimmed from this location while in town for work. I knew it was happening in Salinas, but I wasn't sure where. Avoid this place like the plague. Their gas pumps are super old and shitty (and ripe for card skimming, which makes sense). I don't know if it's happening with or without the owner's knowledge, but either way it's a no go. I feel dumb for letting my desire for convenience overwhelm my desire to not get thieved from.

do not come here terrible service!!! today is bring your own…read morecup day and they did not allow to bring my own cup.

There are about 4 gas pumps that have been out of service for about half a year already, and no one…read moreseems to care. The cashiers here are extremely rude and miserable, but I would be if I worked here too. The gas pumps that do work pump gas at an inordinately slow pace. The lines are always very long here, so if you don't mind spending half your day pumping gas, make sure to stop by.

Came here to buy ice. I wanted 2 large bags 20 lbs each. I paid then went with the cashier to get…read morethe ice and they only had small bags 7 lbs each. She opened the cooler and said oh we only the small bags, same price as large!?? No refund- nothing!! Never getting ice here again!! Buyer beware!

I like coming to this Shell because of the car wash…read more Also there are tons of gas pumps available and it's easy to get in and out Venue is always clean Gas prices are reasonable Customer service is friendly

I went inside to use the restroom because I'm currently traveling. I went inside and asked the…read moreassociate for the bathroom key, the associate proceeded to slam the item she had at hand and turned to me a very rudely said "what". I repeated myself and asked for the bathroom key, she went to grab the key and then threw it on the counter. She walked away without saying anything. I understand everyone's customer service is different but I do think it was a very negative experience

Wow. No bathroom? What kind of messed up business practice is that? Buy a full tank of gas in a…read moreroadtrip and nowhere to pee. Total BS. Zero stars if possible. Hate even giving you one. Jerks

Five stars for the woman working today. I was having an urgent Women issue and she used good…read moregracious judgement. Thank you for reminding me we are all human and have a choice to be kind We got gas and I gave her a cash tip

These people that run this place are always nice & kind, the place is well kept, and well stocked,…read morethey truly care about their customers, and this is becoming very rare in this fast paced world. Also, the smog shop next door is run by two very well respected and trustworthy guys that have been taking care of locals smog's for a very long time. You do not need to go any where else for great, honest customer care!

4.99 a gallon for propane. Customer service was great. Had great customer service and extremely…read morefast.

Rude clerk and no bathrooms at all for paying customers. I consider restrooms an essential service.read more

The homeless problem is so bad here they have shut the store on Sunday and you can only use your…read morecard. No cash transactions.

Gas a good price but they will not let you use their restroom even if it a emergency.read more

Worst customer service. I've never received so much attitude from a woman who clearly hates her job…read moreand the community she services! Serviced on 11/12/25 at 8:15am. Do better

Took my truck to get washed windows were left dirty no almorol In one tire just not right serviceread more

I love coming to this car wash. Like everything prices have gone up yet the guys do a great job…read more Make sure to tip them good.

Two things about the whole "pumping gas" task that I CAN NOT stand is:…read more1) Mr. Nozzle requiring a constant squeezing of his trigger by moi during the entire process, 2). Mr. Nozzle that thinks its funny to only spit out about $0.20 to $0.40 cents of gas at a time causing moi to experience: squeeze/trips/stop... squeeze/trips/stop... squeeze/trips/stop... squeeze/trips/stop. I usually stop this nonsense after getting a few dolla's of gas in my rig; enough to get me down the road to the next station anyway. So with that said, I actually rarely have these problems at a Shell station in general, and this particular station was no exception! So yep, I'll write the first review of my Dukedom whilst sipping my coffee, and declare this station a 4 out of 5 stars! Why not 5? While the price at Shell's are typically higher than your Valero's, Arco's, Costco's, & 7-Eleven's of the world, but to avoid my enumerated pet peeves above, sometimes I think it's worth the extra coinage! ...and definitely it is when using your company's gas card LoL!

Employee was busy in the booth with a friend. Employee parked the car next to the pumps so the…read moreaccess was blocked.