It's convenient... the deli staff is friendly. The cashiers are extremely slow and usually only 2 ever that I've seen. This place needs a self serve checkout. I had the chicken meal the chicken was over cooked but amazing mashed potatoes. Mostly clean. The outside could use a good pressure cleaning. It does in a pinch but I'd suggest drying the extra couple miles to luckys. read more

Transferred a prescription and they had it filled within 24 hours. They worked with me to get a decent price. I am happy with the service.

This is the most Safeway I have ever been to. You walk in via the side door into a narrow isle and past the grungy bathrooms. The store has a bad smell. Many items are expired or very near expiration. The selection is weak, yet they seem to have plenty of room for hot wheels toys, matchbox car displays, mylar ballons and kids toys. You'd think since it is the only grocery in the area it would be remodeled and top notch with healthy food selections. It's a shame we have to drive much farther for an enjoyable shopping experience. read more

I am generally angry when I leave this store. Today was a typical experience. A manager checking groceries told me he was closed so I got in line at the only open register. All regular cashiers are kind but excruciating slow. By the time I finally got through checkout with my 20 items, the manager had reopened and I watched 4 people behind me leave first. When will I learn a convenient location is not worth the stop. Drive a few extra minutes--you'll still be done faster. read more

Convenient if you live, are visiting, Carmel Valley. I stayed up valley in the village for a week in a rented cabin. Nice to have this market rather than drive another 7 miles to the crossroads shopping center Safeway. Other Yelpers complain about limited selection and smaller format store. Objectively the store in the crossroads ain't much bigger and doesn't have a remarkably larger inventory. The Yelp 2.5 star aggregate is kind'a harsh. This is a Safeway supermarket not Disneyland. Roll down your expectations if you arrive wanting to be wowed and amazed. Go sky diving if you need a thrill. Be assured you will find the stuff you need here to feed you and the family. read more

The Pharmacist had my prescription ready so fast for me today and I am so thankful to her!! A small town is special that way . I love loving here. read more

My first time in the grocery store. Hoping they had a Deli for a sandwich. Margarita was my sandwich maker, started with "we only have one bread today, it's Sourdough" Then she hit me with "what do you want on it"? I replied, just make it normal like the description. She said " I have no idea what it says on your side....." I replied " I'll read it to you" and I did. She had a major chip on her shoulder, not enjoyable. She made it, kinda threw it at me. Hope I never see her again. read more

Moved to Carmel 3 years ago. Moved my prescriptions from CVS to Safeway pharmacy. Great young man at cashier was friendly, patient and helpful. Never have to wait longer than a few minutes. Deli has a good selection and new young man made me a great sandwich and excellent service. Food selection is not as broad as larger stores, but easy to get in and out. I take advantage of free pickup service for large grocery orders. read more

Things are getting better. The culture has improved, with noted response to negative critiques given over time. I feel better about the shopping and pharmacy experience. It is better for all now. There is a more healthy happy functional culture. read more

Pharmacy has greatly improved in recent times. Staff have been friendly, respectful and error free. Store looks tired and does need an upgrade. However, it usually has all we need - fresh fruits/vegetables usually are "fresh", meat section small but usually meets are needs with a helpful butcher on hand. read more

Oh hell no! The power was out and I came here to get some breakfast for my girl and I and they wait until I got all my crap on the counter before anybody says it's cash only because their machine is down. Wtf. The machine is not down you using it right now to ring me up lady. Now I got all my stuff on the counter and can't pay for it and they were like "sorry now bye bye" like wtf if you cash only say you cash only so I don't waste 30 minutes picking out donuts and juice only to look like a dumdum at the checkout stand FR read more

I have never smelt a worse smell!! The store smells sooo bad I had to walk out!! People were putting shirts over their faces!

We were staying at the Carmel Valley Ranch and needed some groceries and other sundries. We have some picky eaters in the party, what can I tell you. Conveniently, this Safeway is located just outside the entrance. It is an older location but we found everything we needed and were in and out. read more

The pharmacy is absolutely pathetic. They have your prescription ready but can't sell it to you because the pharmacist is eating his lunch for an hour. read more

Kind of a cramped Safeway but nonetheless I love Safeways in general. Even the Not-So-Safeway near the Triangle Square (I think that is what that area was referred to... Triangle something) and right behind my apartment complex (which was supposed to be one of the nicer ones in Denver). Anyways, ran into get bleach and sugar.... came out with a flat bread pizza from the deli and a few potato wedges.... and I'm supposed to be detoxing... not lovely. (I know... Jennifer C.P. doesn't like pizza and I'm supposed to be cleansing with her!) Well everyone knows I heart sausage so obviously I ordered the sweet and spicy sausage flat bread.... nothing was sweet or spicy and the sausage wasn't lovely.... I rarely complain about sausage. It was cold too!!!! So I get home and there is no bleach...What? I bought 2 jugs. So guess where I'm going now. So it cost like 4 bucks and usually I'd say eff it since I went to the one in Mid-Valley which is like a 20 minute drive... haha... but I figure if I go back then I will stay out of trouble.... I'm expected to have dinner at a friends which ends up being a lovely shit s show of empty Milagro tequia bottle and Viogner... Always a lovely time but I'm freaking gaining weight!!!!! read more

This is the worst safeway ive ever been to. They have the worst customer service, there is rarely more than one or two checkouts open. They do not have a self checkout. The breakfast burrito is just two pices of bacon two potatos and one piece of the nastiest egg on the planet. Other safeways have a real deli department. Not this safeway, anything fried ie. chicken, potatoes, corndogs and everything else is always dry as the desert. The staff there is always pretending to be busy even when there are only two customers in the store. Worst Safeway ever. read more

The lines here are outrageously long. I just waited in line for 15 minutes to buy my items and the line was all the way back to the dairy section at the rear of the store!! They consistently have 1 checker, never more, sometimes less (you may have to ring a bell for service, I'm not kidding). They are also the slowest moving (and most depressed looking) checkers I've ever witnessed. There is one exceptional worker though who is always on the ball, Misty. The pharmacy is good to go too. read more

Manager of the Mid Valley Safeway, please do your job: Cashiers (most of them): - Extremely grumpy attitude - They actually slow down when the lines get longer - Negative attitude when they have to bag the groceries themselves If they are going to work with the public, they need to show a positive attitude while on the job whether they like it or not. I now go to Lucky's or Safeway at the mouth of the Valley as the experience is a good one. Your store has a great location and perfect layout, please work on the cashiers. Your baggers, produce, floral, pharmacy staff are excellent but your front line needs love read more

We wanted to get some very thinly sliced rib eye meat for sukiyaki, and called the Mid-Valley Safeway to see if the butcher could do that. The butcher said, "no problem," though he said nobody had ever asked for that. He said we can pick it up within the half hour. The slices were perfect! We've had other meat markets try but ended up with meat scraps, rather than nice thin slices. Quick, convenient, and friendly. Thanks a bunch!! read more

The selection is minimal if not leaving much to be desired.... You'll feel like it's 1999 but that's ok, sometimes it's nice to visit a store that hasn't been updated since amazon strictly sold books. The staff does their best job and are all very kind as well as great at their jobs. read more

I live across the street from this horrible Safeway and I can get groceries faster if I drive to a market in Salinas. This place is consistently understaffed. The wait at each register is NEVER under ten minutes and they rarely open an express lane. Do yourself a favor...keep driving and go to a market in Carmel or Monterey. Safeway, please give up and sell this space. You disrespect your customers so much I avoid any Safeway now. read more

Living less than a mile away for over 10 years, the service at this store when carefully considering the full list of potential categories ranks so low it defies reason. Our major shopping takes us to Whole Foods and Costco. Even when we go for a quick item, the experience is very frustrating. Our friends and neighbors complain, our out of town guests complain and other consumers in the store openly complain. Just stay away. Always hoping something has changed seems to go unfulfilled. It's hopeless!! Cleven read more

The isles were crowded with grumpy soccer moms,and opinionated elderly couples.there was only one checker,I couldn't find what I was looking for and nobody offered to help.then I had to go back in because the checker didn't ring me up for the items that I wanted!!I think the service could be better.this store might need a security guard at the door..I thought they were gonna chew each other up while I waited in line!the good news?I got my candy. read more

Another example of how this Safeway continues to find ways to lower the bar on customer service . . . read more

Safeway - This Safeway just continues to find ways to lower the bar on customer service. - Grocery Near Me - Carmel, California

SAFEWAY PHARMACY MID VALLEY CARMEL They are in a convenient location however, after 5 years, I refuse to use them again. Twice, the wrong drug was in the bottle I picked up. (The label did not match the drug inside the bottle.) It's just too dangerous to deal w/ them any longer. I have filed an official report w/ the Board so perhaps in the future their safety will improve. Good luck if you get your prescriptions there. read more

I am surprised at the amount of spoiled food I find at this location as well as the lack of staffing. I believe there was a management change a while back. I thought this was a good thing at first, based on the horrific complaints of the staff, but I haven't noticed any change in line wait time or staff increase. I could overlook these things if Safeway had a better selection. The Lucky at Hwy 1 and CV Road has a much better selection and competitive pricing. If Safeway wasn't the only choice in town, I doubt anyone would choose to shop here. I do appreciate that it's 24 hours, though. Thank you for that. read more

It's so sad that this is one of the only places to buy groceries close to home if you live in the Mid or Carmel Valley . I cringe every time I have to go in. 20+ people in line 1 cashier and most all cashiers move soooo slow and are mostly rude. John was my cashier today. I waited 10 min in line as he slowly checked the man in front of me out. I was buying 2 things and right after he finished with the man in front of me he closed down and told the other cashier he was going on break. The 5 people behind me and myself had to go stand and wait in the only line available. I am never one to complain but after all the bad experiences I've had here I couldn't help but hope if I write this management might read and do something about this store. Please! read more

Jason in the meat department was courteous, helpful and friendly. He took his time to make sure we found what we needed! Gave 110% Check out and deli service was extremely slow! read more

The service is great despite being very dilapidated condition and poor quality of fresh food.

You guys need to seriously get more checkers. Two lanes open with 10+ people in line almost every time I go in. Right now there are 19.

By and large I generally like this place, I have been shopping here at least twice a week since 1983 when we moved to Carmel Valley. For a long time the checkers and stockers were folks you knew who had been working at this store for years. Now it has changed and a lot of the new employees would rather pass the time visiting with each other in Spanish, especially at the deli section, than look you in the eye and give you some attention. My main gripe however is the pharmacy. It is too small for the volume of business it does and they do not seem to keep enough stock on hand. I nearly always have to go back twice to pick up a prescription that the phone message, when I order a refill, says will be ready the next day. For the past two days, my husband and I have both been trying to pick up two simple prescriptions that the staff claims were never phoned in. My doctor's office has had to call this pharmacy three times to verify that they did get it. My phone order for a refill, they claim, they had no record of. So tomorrow, for the third time in three days, we will trudge back and try to wait in line once more. The pharmacy appears understaffed for the volume of business it does. The staff spend too much time chatting it up with the customers. They chat and they chat and they chat while the waiting line, which goes down a food aisle making it hard on the mere shoppers, gets longer and longer. In the meantime the friendliness at the pharmacy pick up desk goes on and on and on with the staff person apparently not noticing a thing. It is very innervating. The next closest pharmacy is 6 miles away and in a super box Safeway which I do not wish to frequent. At the Mid Valley shopping center, every time I pass the empty storefront right next door to Safeway (which by the way years ago was a pharmacy!), I wonder why they do not either move the deli in there, or move the pharmacy in there, and expand the enterprise one way or another. read more

Yes, it's convenient. My problem is it stinks like burnt cooking oil almost all day and evening. You go in there with fresh clothes and coming out smelling like you just did a shift at KFC. The fumes are cooking oil vapors that pervade the entire store, due to an inadequat ventilation system. This cannot be healthy for the employees. Please tell the manager if you agree. read more

The management of this store truly suck 30 customers in line two 2 cashiers Go to the store at crossroads they Kind of know about customer service Shame on Safeway for not fixing the problems with this store read more

This place is horrid . Tonight it took 30 minutes to check out at 6:15 pm. People were crazy because of the poor management and crazy prices of this poor institution. They need competition to blast this useless competitor out of the water! read more

This Safeway needs a major overhaul - size, selection and service. The produce section does not carry the array of offerings that the others in Carmel and del Rey Oaks offer. Why not? The meat department also lacks in variety and quantities. I asked the meat dept. guy if he had chicken wings and he gave a pained look and replied "yeah, FROZEN". So defrost those suckers and put them out the next day. But No. The seafood Dept. Looks like a death trap and smells so. I can't imagine anyone actually buying fish there. No matter what time of day it is, there are one to two checkers, tops. The lines drag all the way down the aisles at times and all of the customers are rightfully irked. The bagging help can take an exceptionally long time, especially if they are "tired" as one of the guys kept repeating as I waited for him to bag $150 worth of my groceries as the people that were behind me in line squeezed by me without bags just to avoid the grief. Carmel Valley deserves a better grocery store. For the love of god - give us a Trader Joes or a Whole Foods. read more

Awesome! 24hrs love it. Got stranded and had to stay at the mechanics in same shopping center. It was such a relief that there was a Safeway to get some snacks and use the bathroom read more

This store is like a super large convenience store. It has 95% of the items you need but not always in the size or brand you may want. Today, I wanted a pint of non-fat half and half; all they had was the quart size which will stale date before it gets used. I could have gone to the mouth of the valley but another six miles is too far to save about $1.50. Oh we'll, I'll note it in my list of things not to run out of before I go to the Crossroads Safeway. read more

Wow. This is a stunningly poor Safeway. My major complaint is with the pharmacy. They are always either losing prescriptions shrugging their shoulders at my questions or just shooting a lot of attitude. I have moved my pharmacy another 6 miles out just to avoid this place. The grocery never has more than 2 checkers open so prepare to wait and wait. I prefer the home spun qualities of the village markets, buy for those odd essentials I will now head to Crossroads. read more

The deli staff was awesome to work with! We recently catered an event and they helped us put together platters. They were so friendly and made the whole process easy! read more

This is not my "home" Safeways, but it is close enough that I run in every few months. What's with the temperature in this store? I is always uncomfortably cold. For example, today it was about 60 outside at sundown. Inside it was like 45, and the cashiers all have jackets on. The locals know about this, and they shop while wearing heavy outerwear . Anyone know what is the deal with this store? The other Safeways around the Monterey peninsula are cool but comfortable, not freezing. read more