Barry was great! Very thorough and a very nice person. He is incredibly knowledgeable and found a…read morefew issues on my home purchase. Thank you!

I am thrilled with the inspection -- Barry was fantastic to work with! He arrived early, was…read moreextremely professional and unbelievably thorough. He took plenty of documentation pictures and was a virtual treasure-trove of knowledge & information. Barry also had a very calm approach and I didn't feel like he was trying to scare me to death like some inspectors do!

I'm out of contact with them. I payed for one year of service upfront. Before the contract was up i…read morecalled to cancel. They made me jump through hoops to cancel. They said I have to email a request to cancel. I said, I'm not asking if I can cancel, I'm demanding that you cancel my account. I also sent a time and date stamped email canceling. Now 2 months later I get a bill in the mail saying I'm late with late fee's. I just called them and they were very rude and said there is nothing they can do about it. There is something I can do about it. Better business bureau. If this bill is not taken care of I have my business attorneys on retainer. They have terrible business practices.

Awful customer service [two different women] whom absolutely does not care about their customers…read moreand I've been with them for 17 years ...faithful ..made every payment on time and never complained. They sent someone out to my home said that I needed an upgrade that had to be done.. I paid the guy and signed his work order...I decided just a few days later to cancel my relationship with protech and go to another company due to the fact that protech was unable to fulfill what was needed for my family. I called to cancel my service and the lady was so rude on the phone and said that will be a 1000.00 dollars ...you are under a three year contract...I told her that was totally unbeknownst to myself or my husband and after 17 years why would I sign a three year contract ...it's all so fishy...I pleaded with her only to fall on deaf ears. Boy ...how is that for taking care of your customers .... They should really be ashamed ... Please if anyone knows whom to send this to please do so Things in this world are bad enough then to have a local business treat you with such disrespect...it boggles the mind Robin Rupp

I made a delivery here recently. The employees I encountered were pleasant to work with…read more Following my trusty GPS, I noticed their 'Shipping & Receiving' sign earlier than my GPS showed. They have a driveway which leads to the back of the building. Once there, an overhead door allows a delivery truck to enter the warehouse and unload. With another overhead door directly ahead, it makes for easy entry and exit for the big rigs. I had the 1st delivery of the day, and once inside, it wasn't long before I was unloaded and able to depart. The forklift operator was most efficient in his tasks. Someone must have ordered too many 'Employees Only' signs, because there were simply too many posted, even on the door leading from the warehouse to the men's room.

We had used Heritage Carpet in the past before there seemed to be a change in ownership or…read moreintegrity with the company or both. Confident about using them again, we had carpet installed in our main floor owner's suite which is visible from the main foyer. The first Mohawk carpet installed had a significant odor that didn't subside even after we were told to wait for a week or more. When it didn't subside, a representative came back again and agreed the odor was still there. I was told a claim was submitted and approved through Mohawk. The first installation was beautifully installed! Not seams were visible because they placed the seam on the west side of the room, which did not receive natural light through a window and the furniture was placed over where they chose to place the seam. It was unfortunate the carpet was defective because the room looked absolutely beautiful! A second carpet was then chosen. When the second carpet was ordered my husband recognized the wrong padding was installed the first time, so the padding he expected was then added to the second install order. The installation the second time was the worst installation of carpet we have EVER had! The seam was now placed on the south side of the room with the natural light hitting the carpet from the window in the owner's bath. The room went from a beautiful installation the first time to a dreadful unsightly line visually cutting the room. I contacted two other carpet companies to look at the seam, and both agreed the seam should never have been placed in that location. Heritage Carpet insisted it was a "good install." In addition to the poor unsightly installation, they installed a defective padding that had high and low levels when you walked on the carpet. Two people came out to look at the carpet, Dennis, apparently the owner, who rudely insisted there was nothing wrong with the padding, and the other person who came with him was the person who determined the first carpet install had a problem. HE agreed there was a problem under the carpet. After doing something to the floor or padding close to the bathroom entrance, the padding problem still existed. I was told to hire an inspector and if it was determined there was in fact a problem, I would be reimbursed for the cost. I hired a highly reputable inspector who agreed with the two carpet companies and the one representative from Heritage Carpet who came with Dennis that there was a problem with the padding. The inspector measured and took photos confirming the defective padding installed had high and low areas. I was then given an option to have new padding installed or receive a $1000 refund. I thought long and hard and decided to accept the refund because I will be replacing the unsightly carpet installation in the future, and with it the defective padding. I also should mention one of the carpet installers stole the furniture Slider I used under a large ceramic seat in my foyer, and the third time they moved my furniture, they broke a piece of my armoire cabinet. They did end up finally admitting and replacing the stolen item, but replaced it with an inferior quality furniture "slider" not the high quality name brand Slider we owned. Fortunately, my husband was able to repair the cabinet. Things happen, and in the past under prior ownership, perhaps, we had good service, so we decided we would use them again with a room that required no seam and we would move our own furniture out of the room and back in. When I came back into the store and then the day of the measurement, we were told because of the challenges we had with them with the last installation, they would NOT guarantee this installation. So, it appears that as long as you are willing to accept inferior work, defective products, theft, and allow the owner Dennis to disrespect you and deny any problems exist until professionals confirm the problems do in fact exist, only then will they warrant future work. It was painfully clear if you have any challenges to their workmanship or products, all the fault falls on the consumer. I would like to add that I did not submit a review of Heritage Carpet with the poor installation experience because we had a different experience in years past, but the company is a very different company today, and I chose to reluctantly accept a refund instead of the risk of having my furniture moved again. Heritage Carpet used to be a company one could trust. Things have certainly changed! Consumer beware!

My experience with Heritage Carpet and Flooring exceeded all my expectations!! I had luxury vinyl…read moreplanks and fresh carpet installed. I couldn't be more impressed with the experience!! The sales team was knowledgeable, helpful, and willing to accommodate. The installers were efficient and professional. I highly recommend Heritage Carpet for all your flooring needs!!

First, they brought a dumpster full of trash to us. Then we had to call and ask what was going on…read more They claimed it was only half full (which was NOT even close) and said they'd charge us $90 instead of $150 for the dumpster- not half the price. We decided to just accept it because really we only needed about as much space as was left in the dumpster and even at $90 it was far cheaper than anyone else. And the thing was already in our driveway and we had set up with friends to come over and help so what could we do? Then my husband stopped and paid them. A few months later we get an overdue bill. My husband called and explained that we already paid. They confirmed that we did. But another two months later we get ANOTHER overdue bill. So once again we had to call an argue that we already paid. I don't know that this wasn't a simply billing error but couple that with the 3/4 full dumpster and not even a 1/2 price discount I couldn't help but feel completely take advantage of and swindled. Overall, simply not worth the headache.

Have used Vaughn's for about eight to ten years. Very dependable and costs are very reasonable…read more They do a great job and I am very please with the service I have received over the years.

It's a nice thing to be able to work with people who enjoy what they are doing. I've used earth N…read morewood a lot here in the last few weeks for a personal project and I am impressed. Quality products, very efficient, the front desk is both knowledgeable and friendly, the drivers in the back are always working but even they will ask you how you are doing from time to time. Overall I've been very impressed and will continue to use them for my next projects. Doesn't make sense to go anywhere else but here.

If you are buying in bulk, this is the place. Been going there for many years. Now under new…read moreownership. Recently I had a big problem with the rental trailer I was towing. Hitch pulled out from receiver allowing tongue of trailer to hit the ground and slide under my two vehicle. With a ton of limestone in the trailer. Big problem. Loader operator came out and helped me get the hitch back together, hooked up the trailer, and one of the guys gave me a hitch pin, which had somehow gone missing. In other words they pitched in to help rather than stand back and watch me struggle.