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    Services - Roto-Rooter

    Damage restoration

    Hot water recirculation pump installation

    Hot water recirculation pump repair

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    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Water heater installation

    Water heater repair

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    Bill's 24 - Sending threatening texts to unhappy customers is not a good business practice...

    Bill's 24

    (23 reviews)

    Bill came up a few weeks ago to repair a leaky hose on a faucet…read more I believe charges a Service call fee of $190 just to have him come out and say that he couldn't work on our sink because it wasn't the right brand!? Bill will tell you he cannot work on sinks/faucets that are sold at Home Depot or Lowe's. That's all well and fine I guess but you'll likely have to pay one of the higher service call fees charged in missoula just to find this out! He left us with two choices, told us he could replace the hose if we ordered it (plus $190 for a second service call from Bill) or BUY a whole new faucet fixture from a brand that he would work on AND pay for another $190 for a service call. Honestly if he and his staff would have asked us some basic questions over the phone we could have ordered the part and installed it in one call. Before leaving this review I called and asked to speak with bill to see if he could come out to install the new hose (big mistake) and to offer him some customer feedback and a chance to resolve this problem. He called my phone and preceded to interrupt me as I was explaining my concerns and went off on a profanity laden rampage telling me to: "Come find him if you don't like his services" and to "go fix the f***king thing yourself" and then threatened me with harassment if I continued to contact him or his company, wow. Bill's a really rude/tough guy on the phone apparently, and if you read other reviews this isn't an isolated incident! Bill might have the worst customer service and staff that I have experienced in years. Do yourselves a favor and call someone (anyone) else! Bill doesn't need your hard earned money, choose one of the other myriad of options for plumbing and heating services in Missoula.

    I am at a loss to understand the negative ratings on here. Bill has done numerous jobs for us -…read morelarge and small - for many years and every time he is polite and thorough and very good at his job. Prices are always reasonable, good value, and the services requested are performed just right. Unless Bill is not available, I do not hire anyone else.

    Roto-Rooter - waterheaterinstallrepair - Updated May 2026

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