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    We did refund Mary the Service fee since we did not solve the issue.

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    Ask the Community - Raptor Plumbing

    Garden City Plumbing & Heating

    Garden City Plumbing & Heating

    (22 reviews)

    We just had a Lennox heat pump and Bradford and White hot water heater installed after getting bids…read morefrom three local installers. Devan from GCPH scoped out our situation and his proposal was the most detail oriented of the three. We decided to go with Garden City and are very glad we did. The job was a three day project. Both Mike and Shane were on time every day, kept us informed about the process, supplied us with space heaters for the first night without a furnace, and went the distance rounding up their plumber Aaron to get the hot water heater installed the first day. Mike made sure we understood the programmable thermostat before he left on Friday which was timely as the temps plummeted that night and into the weekend. We are very happy with Garden City and would recommend them to others who are investing in a heat pump. All staff were informative, friendly, and competent.

    Friendly people, way overpriced plumbing service…read more This was work in a rental. A bathroom sink clogged with hair needed to be snaked. I ok'd $225 for the work, which seemed high to me, but I was in a bind. The work took 15 minutes. Then, the plumber told me the $95 dispatch fee would be added to that amount. I was stunned. For most companies, the dispatch fee becomes part of the service cost if you go ahead and choose to have the work done. $320 for 15 minutes onsite? The property was only about 15 minutes away from Garden City's headquarters! Oh, well, the plumber applied a coupon that dropped the bill by $25. So $295 for a 15-minute job snaking a sink. I've regularly used Garden City, but I won't use them again. UPDATE: Garden City replied to my Google review and invited me to talk. I sent an email to the company saying I'd be glad to receive their phone call, noting that they have my number on file. Probably I put it in the email, too. I can't recall because that was more than six months ago. No one has called. I think that lack of contact speaks to the sincerity of the reply posted to that review.

    Right Now Plumbing and Heating

    Right Now Plumbing and Heating

    (10 reviews)

    Today my disappointment in humanity increased tenfold. I had…read morea clogged kitchen sink, so I called RIGHT NOW PLUMBING AND HEATING. They're literally only two and a half blocks from my house. They charged a $50 trip fee, which I completely understood. The technician looked under my sink for about five minutes and told me it needed to be snaked. I said, "Okay, what would that cost?" His answer? $737, plus another $139 for an additional charge. I actually laughed because I thought he was joking. I asked, "Are you serious?" He said, "Absolutely." I asked, "People actually pay that?" His response: "Every single day." EVERY SINGLE DAY THEY DO THIS TO PEOPLE!?!? Old people on SS? Disabled? Hard working young kids? Hard working families??? How have we become a society that treats each other like this? Aren't we supposed to help one another? You can't convince me it costs $737 to run a snake down a clogged kitchen drain. To make matters worse, they emptied everything from under my sink, left it all scattered across my kitchen floor, and walked out. I have never been so disappointed. My dad was a mechanic. In the winter, he would lie on frozen ground under people's cars. In the summer, he'd work for hours in the blazing heat. Sometimes people paid him with cash. Sometimes it was chickens, casseroles, tools, or whatever they had. He believed in helping people first and charging them fairly--if he charged them at all. That's the kind of integrity I was raised with. It saddens me to see companies proudly advertise themselves as "family-owned" while charging prices that many families simply can't afford. Shame on you, Right Now Plumbing & Heating. I believe character is revealed by how we treat people, especially when they're in need. I HOPE THEY KNOW THAT GOD IS WATCHING AND SO IS MY DAD!!!

    TLDR: I spent nearly $342 for absolutely nothing…read more I called Right Now because I was having an issue with a mini split that was freezing up. It was no problem getting an appointment, and the technician showed up on time. But once he got there, all he did was attach a handheld device to do a line pressure test, which he deemed within spec (less than -1.5psi) and which did not indicate a need for additional refrigerant. He did advise that he would add some more refrigerant upon request, but also that it would be a considerable charge just take the equipment off the truck, and that refrigerant is expensive and at a 1lb minimum. So based on his feedback, I opted not to get the refrigerant. Good thing! After about 30 minutes, he charged me $342 without doing anything to resolve the freezing issue or indicating what else might be causing it, and went on his merry way. The freezing obviously continued. I called to book another appointment, but since he was on vacation and not available for another week, I went elsewhere and booked a tech the next day. They came out and ran a number of diagnostic tests and evaluations the RN tech didn't, and very quickly found that the root of the problem was a clogged blower and evaporator - which the RN tech didn't even so much as LOOK at. They showed me and it was immediately clear that this was an obvious problem - and again, that was just on a quick visual inspection! Right Now was an ABSOLUTE waste of time and money, and I absolutely will not be calling them for anything in the future. And any argument that "we don't typically service a particular brand" is moot. If you don't want to or can't do it, don't set the appointment. And if you aren't going to demonstrate the care or make a basic effort required to provide a solution to an obvious problem, how can you feel right about charging THAT MUCH for a nonsense service? AVOID AT ALL COSTS

    Raptor Plumbing - waterheaterinstallrepair - Updated October 2026

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