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    We did refund Mary the Service fee since we did not solve the issue.

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    Ask the Community - Raptor Plumbing

    Right Now Plumbing and Heating

    Right Now Plumbing and Heating

    (9 reviews)

    TLDR: I spent nearly $342 for absolutely nothing…read more I called Right Now because I was having an issue with a mini split that was freezing up. It was no problem getting an appointment, and the technician showed up on time. But once he got there, all he did was attach a handheld device to do a line pressure test, which he deemed within spec (less than -1.5psi) and which did not indicate a need for additional refrigerant. He did advise that he would add some more refrigerant upon request, but also that it would be a considerable charge just take the equipment off the truck, and that refrigerant is expensive and at a 1lb minimum. So based on his feedback, I opted not to get the refrigerant. Good thing! After about 30 minutes, he charged me $342 without doing anything to resolve the freezing issue or indicating what else might be causing it, and went on his merry way. The freezing obviously continued. I called to book another appointment, but since he was on vacation and not available for another week, I went elsewhere and booked a tech the next day. They came out and ran a number of diagnostic tests and evaluations the RN tech didn't, and very quickly found that the root of the problem was a clogged blower and evaporator - which the RN tech didn't even so much as LOOK at. They showed me and it was immediately clear that this was an obvious problem - and again, that was just on a quick visual inspection! Right Now was an ABSOLUTE waste of time and money, and I absolutely will not be calling them for anything in the future. And any argument that "we don't typically service a particular brand" is moot. If you don't want to or can't do it, don't set the appointment. And if you aren't going to demonstrate the care or make a basic effort required to provide a solution to an obvious problem, how can you feel right about charging THAT MUCH for a nonsense service? AVOID AT ALL COSTS

    Some years back, I used Right Now Heating to service my home furnace and air-conditioning. I was…read morevery satisfied. Tony was excellent. Right Now plumbing also redid my entire plumbing system in 2019-'20. My biggest complaint was that nothing was marked to indicate which levers and water tanks went to the corresponding units. Upon repeated requests, they reluctantly marked them, except for the well. I asked again (and again), "please put labels in the well." They never did. A couple years later when there were problems, I called and they did come out and marked the well at that time, for a very large fee. In winter/spring of 2024, when a tenant couldn't get hot water, we learned that they labeled the water tanks entirely incorrectly. In 2023, I called them for furnace work for both my home and rental units since I had satisfying furnace service in years prior. I won't go into the details. I was charged more than my lawyer per hour! They actually caused damage, which another heating business had to fix. I will never use them again. I told Joe, the owner, about my experience and he said they had to fire that employee. I was never offered recompense for the damages or the egregious fees. Another case of a business getting to big to maintain quality service.

    Plumb-Tech Plumbing, Heating & Drain Missoula - shower install promo

    Plumb-Tech Plumbing, Heating & Drain Missoula

    (6 reviews)

    Replaced bathroom fixtures. Fixed two toilets. Fixed a botched install by someone else. That was…read moreseveral months ago.

    Called PlumbTech for a leak and the plumber who was sent, was at my house for less than 30 min. He…read moredid not take the time to confirm the leak was gone. Which two different office staff admitted was not appropriate. I had to call him back the next day and was charged in full for both visits. The second visit was completed without my consent of the cost. When I questioned that they admitted that they should have called me first. He told me someone would follow up with me. The next call I received was to collect payment. I asked that someone call me back. I had to repeatedly reach out to PlumbTech for follow up. They would promise to call me back and I would not hear back. i was offered 10% discount. Nothing more. The customer service and lack of follow up/ communication was the worst I have ever had. Every communication was initiated by me first except for them calling to collect payment. When I received calls for payment I asked to speak to a manager yet was not contacted until I reached out first. I was promised to talk to a second manager and two weeks later when I reached out again was told no final decision was 10% no further discussion. I was always willing to pay just felt that a minimum of 20% should have been taken off the second visit or the first visit be credited to the second.

    Raptor Plumbing - waterheaterinstallrepair - Updated May 2026

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